1,452 Customer Reviews over 146 pages
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- Location
- West Yorkshire
- Reviewing
- Shell Energy
- Date
- 2022-03-09
- Comments
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The worst company I have had the misfortune of dealing with in over 50 years. Avoid like the plague
- Location
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- Location
- West london
- Reviewing
- Shell Energy
- Date
- 2022-03-09
- Comments
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SHell broadband ( take off first letter) - was with Postoffice before and was very satisfied.now the service has been taken over by shell, internet speed has slowed right down and i am unable to send emails.
If service does not improove, will be forced to seek new supplier !
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2022-03-08
- Comments
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Terrible service for shell energy broadband customers. Eternal long contracts where you have no rights in terms of speed, which is far below the contract and what they promise. You can’t even cancel without hefty cancellation fees even if you are moving home where the service is not provided. You call service and all they want is to screw your over. Been trying to get rid of them for ages. I returned the router asap and paid for the usage I had. I also submitted a formal complaint and there is no mercy, no help when you wanna leave due to all this shortcomings. Avoid!! If speeds are slow they don’t care and charge! I wish they would let me go without further trouble and hefty fees when they provided awful internet for months and they still punish the customer. Horrible! Avoid at all cost.
- Location
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- Location
- East Midlands
- Reviewing
- Shell Energy
- Date
- 2022-03-07
- Comments
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Pathetic up & download speeds. Paying for 35mbs download speed, receiving 1.5mbs for approx 20 hrs @ day. Up to 4 mbs for the other few hours.Impossible to watch video content. Emails fail to send. Often unable to do BB speed test because of slow speed. Cust Svcs slow to respond and try to blame everything but their own service. They expect customers to pay for engineers even when it is them at fault. Buffering as I write this. It may not upload. It dropped out again. I am stunned Shell have achieved an average of 2 stars. Somebody somewhere is being generous!
- Location
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- Location
- Ml67ae
- Reviewing
- Shell Energy
- Date
- 2022-03-06
- Comments
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Crusty with Shell energy and decided to try there broadband,Big mistake. Made the order and received router approx 30 days later and at that point new that it not suitable and no where near the BT service I had moved from so I cancelled within the 14 day cooling off period but was told my cooling off STARTS from my phone booking and they are charging me £287. They will not budge on this even though I cancelled on first day of receiving router. The land line does my work stop after 6 days of telling them and the broadband is slow or not possible from room to room. Please don’t be caught out like me. Avoid Avoid Avoid.
- Location
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- Location
- Ayr
- Reviewing
- Shell Energy
- Date
- 2022-03-05
- Comments
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Was moved across from the post office. Was with the post office for 6 years. So far very negative experience of shell. Was sent a threatening email advising they would cut off the service as I hadn’t paid. I had paid as this was a monthly direct debit. Spent 30 mins on the phone to get through. Was told to ignore the email and they would take a double payment as I hadn’t paid. Sent them a copy of my bank statement showing that the money had gone out of my account. When I complained I basically got nothing more from them than the enquiry was resolved
- Location
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- Location
- Ferndown
- Reviewing
- Shell Energy
- Date
- 2022-03-05
- Comments
-
Poor internet speed, running at the slow rate guarantee. Customer service is a joke! Standard non helpful responses to all my issues with no solutions. Avoid, very expensive for a very poor service
- Location
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- Location
- Lincoln
- Reviewing
- Shell Energy
- Date
- 2022-03-05
- Comments
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Never have I met such a totally inadequate customer service. Used the on-line chat-uselessm, was told I needed to ring. Spent hours listening to music, then told I needed to speak to Customer Service - that was who I had just rung !! That would be another 25 mins. at least. Never known such atrociuous service. I will make a claim for my wasted time.
- Location
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- Location
- north Devon
- Reviewing
- Shell Energy
- Date
- 2022-03-04
- Comments
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Oh dear on phone sorry to keep you waiting over 1 hour and still waiting will be changing as soon as the post office contract is up.
- Location
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- Location
- WATERLOOVILLE
- Reviewing
- Shell Energy
- Date
- 2022-03-04
- Comments
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Just been on the phone for 44 minutes listening to the worst music I've ever heard,I called the cancellation phone number, got through eventually and was told that he could not cancel my contract had to speak to another person who has or theorisation, this was Friday 4.30pm they don't close until 8pm but I was told someone would phone me on Monday, what crap service
- Location
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