Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.1 stars
  • Reliability
    2.4 stars

Based on 1188 customer ratings since 2018-04-24 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

799 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
Because BT perform maintenance for the PO, their website is often down and therefore you are unable to access your e-mail account - sometimes losing this service for a whole day!
The Post Office are antiquated and have useless, unknowledgable custmomer service operators.
I'm going elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Limcolnshire Post Office  
I transferred to the Post Office because they promised me 7-8 mb speed broadband. I'm lucky if I get 0.8 and it has been 621 KBits/s (77.625 KBytes/s). If I go on and do an estimated speed with them even now they will quote that speed. The Post Office asked me to carry out a speed checker to assist them which did religiously for 2 weeks with no response from them. When I called they had no trace of it and basically said they couldn't help me and I would have to transfer elsewhere. Why promise something you can't provide. Worst broadband I've ever had and poor service too! Don't even bother to go there. I have wasted money on on-line courses I can't do and have had to cancel Now TV because the speed is too low to watch it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
I can't believe how useless they have been when my pages keep stopping or going slow. It's as if I'm in 1990s dial up up. They make up excuses from a script telling me to do things my end such as buying new parts, as if they're wasting time until they next act is if they can't do anything. The last time they told me to do my own screen shots of speed tests. I can't do speed tests when the pages have stopped, and when I sent in what I tested they told me it's in the required speed and instead of doing anything they suggested I take out another contract for fibre broadband. I don't know why they think I will take out another contact with them, as I would have more luck going to another company.
It's nothing to do with my equipment as when I was with other companies the only time it went slow is when they admitted they had a fault
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Calne, Wiltshire Post Office  
I have been with Post Office for a number of years but have to say the broadband service dreadful.
Each time I have no service I am told it is internal. The last time we had no phone for several days. The engineer called after I said I would pay the money to get it fixed.
All the sockets were opened up, the engineer was in the loft checking things out. I often wonder if these people go into their own homes with the large boots on and traipse all over the place.
Eventually, he decided it must be in the local exchange and he could be gone for quite some time. After a few hours he returned to tell me
the fault was in exchange which had been upgraded just recently and some engineer had let a piece of wire or metal drop into our connection causing the fault!!!!!!
After this time when I rang they want to get engineer to call and check the house again!!!! Why not start at the exchange where the previous fault was detected.

I am looking for another provider as Post Office is just the pits.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Strathaven Post Office  
Absolute joke of a company after 6 years and poor internet service im done still waiting on an engineer 1 year later Told on phone to unscrew the box and check it after doing this and seeing sparks get told they fixed it at there end must be magicians
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Haddington Post Office  
Terrible! Never had any issues with the previous providers in the past 7 years at the same address. The Fuel broadband was excellent, cheap and fast, then they probably were bought by the Post office. It has been nightmare since. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Shotley bridge Post Office  
Wish I had the reviews before signing up. Our service was activated 14 days but we’ve had very little broadband, it constantly cuts out. On intimating my desire to terminate Contract was told the exit fee would be £231.74. Surely something needs to be done, how can you sign up to something before it’s activated, without being able to see what you’re getting. DONT DO IT!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire Post Office  
I have never written a review before, let alone a 'bad' one. But seriously, I cannot recommend Post Office as a broadband/phone provider. I signed up just over a year ago. In that time I have had to increase my package simply so I can use basic broadband without it buffering constantly. I cannot use my Amazon firestick at all. When the land line rings, the internet drops or freezes. This is not my computer (a macbook pro) problem, it is something to do with how the Post Office set up their s system. The router is rubbish, it is flimsy thin plastic and gets very hot. The connection cable with it is only 1m long so it has to be set up quite low down, not good with little people in my house. Customer services take at least a week, sometimes two weeks to respond to even basic requests. I have not been able to access my online billing even once! I asked today for a paper bill to be sent to me so that I can check exactly what I am paying for and guess what? I have to pay for it! Also, just two days ago received a letter telling me my monthly fee is increasing by £ 20 per month. Something to do with the discount that I was given as a new customer coming to an end. The monthly outgoing will be more than Sky or BT or other providers for a far worse service. I am voting with my direct debit. Cancelling the account. Will do without broadband and phone for a month or two and go to another company that is reliable. Sorry for such a negative review, but to be honest, if I were to be brutally frank, my review would not be publishable!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Moray Scotland Post Office  
Since had broadband I've had nothing. Only problems with my phone I've always had called display .now red light comes on evertime and when someone phone me it does not register the phone number I've complent loads of time and fob me off by saying the problem is my phone I've had field engineers out saying nothing wrong at my side .and to top it all when I received my 3 month bill some one has cancelled my mobile saver and anytime calls to the expect me to pay the sum of £130 .I've reported it since 25th February and the still phone asking why I haven't paid the bill and the said it only take 2weeks to sort out .and another thing they haven't told customers that talk talk have taken post office over
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
caernarfon Post Office  
We transferred to P.O. broadband because of Sky price increase, worst decision ever, we got phone line on 10 Nov. and were kept waiting for broadband till 7th Dec, getting download speed of .89. We made constant calls to customer/technical services, and never resolved. In all honesty they should not be operating a BB service, not fit for purpose, so we have now gone back to sky, although we cancelled in the 14 days, just waiting for them to try and charge us for early exit!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
exeter Post Office  
My PO broadband speeds were deplorable. Tests made using the PO recommended checker gave as low as 0.1. Totally useless. I stopped the bank standing order and found an alternative provider(Which using the same checker indicates 6 to 7) I have been harnessed by PO for money £272 +, threatened with bailiffs, had blazing rows. Finally they have withdrawn all outstanding charges. They now tell me that they have learned by their mistakes. Let us hope so for the next customer who is unfortunate, as PO states, to have an incompatible line.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Boston Lincs Post Office  
Do not touch! Stupidly signed up, then discovered how rubbish it is! Too late to cancel! Router set up so YOU CANNOT USE STREAMING DEVICES! Phoned customer services who told me that is just the way it is! I would never signed up if I’d known this! Charged for 1571 answer service.
Overall rubbish! Can’t wait til I can leave without penalty!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Perth Post Office  
biggest pile of crap slow cutting me of complained told nothing wrong they can keep it i am leaving and not paying rest of contract KEEP WELL AWAY FROM THIS RUBBISH PROVIDER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
pontefract Post Office  
I haven't had an internet connection since the beginning of September. I have phoned numerous times and are promised new routers, line tests, return calls and engineer visits which never happen. The staff couldn't care less and keep blaming me. I have had all the wiring from the front door to the router replaced so it isn't this. I am at my wits end so have emailed the CEO. I'm not holding my breath though. Steer clear of the Post Office and their services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Lothian Post Office  
PLEASE READ THIS. THE WORST EVER CONNECTION DO NOT BUY FROM THEM LESS THAN 1 GB ALWAYS. CANNOT WAIT YO CANCEL ACCOUNT. DO NOT USE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
harlow Post Office  
Only had broadband two weeks and it's absolutely non existent. Was told when I switched from BT that the speed would be the same. Approx 6.5-7mb. It was nowhere near. Most of the time it was 0.75 or lower. These people make promises and fail to keep them. I was lucky in that I was able to opt out. At a cost of £120 though!!
I have now gone back to BT and have infinity. It's going live next week. This is an experience that I would rather forget.
I advise people to seriously consider the Post Office when choosing Broadband. At the end of the day you get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Post Office  
One star is one too many.
Dreadful broadband service, too slow to carry out a speed test!
Help desk personnel are very pleasant but nothing actually improves.
I'll have changed by the end of the week, if my broadband connection is capable of leaving me connected for long enough!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
lancashire Post Office  
I wouldn't even give them 1 star. I was tempted by the £19 per month offer for broadband and telephone.from BT. I was given two dates..one for my phone transfer and one for my broadband...they didn't even inform but I was moving my broadband...supposed to happen in 23rd of this month and was told it is not going to happen due to technical problems and they can't give me a date. Now I am laying £16.99 for their phone line and BT are charging me £38.00 for broadband only...£54.99 a month as opposed to £32.99 for both broadband and line with BT. The biggest mistake ever in changing internet providers. Don't ever switch to the Post Office. I am going to cancel regardless of the costs...they are appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton Appleby Post Office  
Well then, first of all, this is weird because this company can't provide all of us enough internet, even their servers crash because of their overwhelming process. Since I am using this internet right now, I would say it is pretty ****. Constant internet issues, slow internet speed and so on. In overall I would say, this does not deserve 5 nor 2 star rating. Total ********. Since they can't provide customers their needs, I suggest this company needs to be shut down.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
No. Post Office  
I would not recommend PO broadband to anybody, we have had an ongoing connection problem for over 3 months. Their customer services blame BT REIN team but won't provide any further information. They don't update us when they say they will, their manner varies between patronising, sarcastic or plain rude. We have told them we are reporting them to the regulator and they practically laughed at us, 19 phone calls and 3 months and we are no nearer getting a resolution. They have failed to provide a code of practice after being requested multiple times but they don't seem to have any problem taking money from our bank account. They have threatened to "release us from our contract" which of course doesn't resolve the fault.I cannot understand how these jokers are allowed to operate and I'm looking into options for taking this further.
Do Not Use!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Lincs Post Office  
when I first signed up with the Post Office, the speed was independently tested as 7.5 mbps, now it is 1.2 mbps, I have complained to the Post Office and was told that 1.2 mbps was all that I can expect, even though I can see the the local exchange from my house. Have Openreach replaced the copper wire from the exchange to my house with string?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worfield Post Office  
I wish I had read this before getting post office broadband. Utter rubbish always disconnecting. Can't watch a full programme on Netflix without it being out of focus or lagging. Son constantly moaning because his x box is lagging all the time. STAY AWAY FRIM POST OFFICE BROADBAND ITS RUBBISH
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St helens Post Office  
I'm disgusted how been treated I was ment to have ur service a month ago still nothing it cost lots in callin u number times which al written for proof today promised b done wht surprise stil not I stayed in aswell I'll b takin this further trust and b warnin others not to use this service not acceptable maybe all a con I wish response ASAP as Monday be seekin help lucky Nt made payments hw many others hv suffered due to ur company il b emailing watchdog to nxt wk if Nt done many thanks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings Emmanuel road Post Office  
Customer service is everything in a competitive market; it can make or break your business. Nobody expects everything to go right every single time, so it is when things do go wrong that customer service should come into its own. They are your customer’s first point of call, that which shapes your image in the eyes of the public and separates the good from truly awful. It is a skill which has to be perfected over time with experience, knowledge and commitment.
With this in mind I will say that Post Office Broadband customer service is one of the worst I have ever experienced. The first thing that confronts you is the apathetic attitude. You are not important to them and they are not interested in you or the company they represent. They are unable to enunciate their speech or communicate in a clear and helpful manner. They have no verbal or listening skills so you have to constantly repeat yourself to get your message across. Then when you become frustrated, instead of calming the situation down with reassurances and empathy they simply turn the tables and make you feel that you are a nuisance and being unreasonable.
One customer service officer at Post Office broadband has recently told me to stop interrupting him, when I informed him I wanted to make a complaint he seemed aggrieved and outraged. When I insisted that he acknowledge my complaint he informed me that it wouldn’t make any difference. I still waiting for a phone call back from them, but I’m not holding my breath.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
Been a customer of PO broadband & phone premium for over six years.

Was fine until the PO hooked up with Talk Talk in place of BT.

For me an acceptable connection speed during the day 4-6mbps but every evening (7pm till very late) less than 1.2mbps or much worse, dropouts,,,,

Iplayer and Netflix drop out in the evenings basically unwatchable.

YOU COULD SAFELY BET YOUR GRANNYS BOOTS TALK TALKS BOX OFFICE TV ON DEMAND SERVICE IS TRAFFIC SHAPED PERFECTLY AND IS NOT EVEN SLIGHTLY EFFECTED BY DROPOUTS AND/OR INFERIOR CONNECTION SPEEDS.

Talk Talk and the PO are well suited. “18 month contracts” they should be wearing masks.

Bottom line if you are thinking about PO Broadband....don't, it is now unquestionably the low esteem fag end option and you now pay handsomely for it.

There are more intelligent solutions and services from telecoms suppliers out there for not a lot more money especially in view of the PO's latest price hikes I know I recently found one.....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Post Office  
I really wish i had read these reviews before taking PO broadband, they completely mirror my experience. I too have had to pay to get out of the contract as the service was not fir for purpose, how can they keep getting away with this? it has been a very frustrating time all round. AVOID, AVOID AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bramcote Post Office  
I am a post office colleague and I am on this bad broadband for last 4 years. The broadband speed is always very low. Due to the staff discount I was kept quiet and recently the network was very poor and couldn't able to watch a TV program even. Contacted the post office technical support team and the customer service was rubbish. The lady who spoken to me has to get some Customer service training. She wasn't ready to tell her name either. Lodged a complaint and no one contacted me yet.
Regarding the broadband they have asked us to do the many internal checks and we done everything. Every single time you call them They don't want to log in your account and see the notes and ask you to tell everything from the beginning (including they even ask you to do the internal checks without knowing why we are calling them this time)
Finally asked us to do the network speed test via their recommended website. Website says 2.1MBS only we gets and submitted. But CA keep in saying you are getting 4.76mbs and then I really don't know why they want us to do the speed check. When I was explaining to the CA he said they can do nothing about it and they can send an engineer but if any internal faults we have to pay £144. Ridiculous!
Now I have cancelled it and switched to an other network.
I WOULD NOT RECOMMEND TO ANYONE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
New Malden Post Office  
Awful. Cant stream now TV on a single device plugged in ethernet during any evenings or weekends as network overloaded. 24 hours after going live complained and 2weeks later after technical help including engineer visit fruitless been told tough!!... £250 to end 18month contract even though unusable service when I need it. Lived here 5 years with no issues with plusnet or BT. DO NOT EVER USE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
alnwick Post Office  
Barely ever get more than 1 megabit download or upload speed, worst internet service provider i have ever come across, customer service was ghastly and there is a huge fee to cancel service
DO NOT join this service you will almost instantly regret it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lurgan Post Office  
Rubbish, have had no internet for 3 days, has taken me 3 evenings to get through to them only to be told id have to wait 2 working days for even any help at all, and it being Friday they don't work weekends!! asked if I could get a refund and finish my contract as they were at fault was told at a large cost I could !! RUBBISH !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
wadhurst Post Office  
Diabolical service. Speed varies from 0.25mB to 6mb. had the engineer out over 6 times, he finds no fault! The line drops out every 10 minutes, with a 1-2 minutes wait to reconnect. To cap it all tonight I call them and 20 minutes later they still cannot confirm my account!
She insisted a line test wasn't possible from her end as I had to do it! I don't know how I would do that. I cannot tell you the trouble we've had with them. Do yourself a favour and use another ISP because these people are just the worst company I've ever dealt with in my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
AYLESBURY Post Office  
The broadband is shocking and there customer service is just as bad. Avoid at all costs. Also there very crafty in the fact that there cooling off period ends on the go live date. So if you end up not liking the service your stuck for the whole 18 months
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Grimsby Post Office  
Terrible!! Rude and untrained customer service staff, make lots of promises that they don’t keep, awful speed and reliability and nobody cares when you have a problem! Most definitely would NOT recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Spalding Post Office  
Left Plusnet to try the Post Office not realising it was a front for Talk Talk. My download sync speed has dropped by 35% and my connection drops several times a day, often in quick succession, an issue I never experienced with Plusnet. I deeply regret getting sucked in by the cheap deal on offer, it genuinely wouldn't be worth it even for free. To top it all off, their call centre staff think they're clever and try to troll you until they discover that you have a record feature on your phone, at which point they become terrified and hang up, knowing that they've just incriminated themselves by being deliberately obtuse in order to deflect responsibility and making asinine statements in order to antagonise the customer. I have the mp3s to prove it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Wales Post Office  
Receiving 0.5mb/s and support tell me this is what is being payed for and there’s no problem even though the package is advertised as 11mb. Extremely reluctant to look into the line or settings. Infact say they cannot change settings thier end. The only broadband supplier that I’ve come across that are unable to do this. Go with talk talk, it’s cheaper, faster and has better support. Sadly I’m not the account holder in this situation, I can only advise the oap’s to switch as they are getting mugged off by the post office.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Torquay Post Office  
Absolutely appalling service. I waited in 8am-1pm as per the slot I booked for the installation and had a voicemail at 1.20pm saying it would have to be rescheduled. When I tried calling to re-arrange, I was on hold for almost 2 hours with no luck. Finally got through the next day to be told the next available date was 2 weeks later leaving me without internet access. Customer service was poor and so I have cancelled the contract before it even started, which again caused a load a hassle. I don't normally write reviews but felt I had to in order to warn others thinking if going with them. Don't do it!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend Post Office  
On 3rd July I received an email from them informing me that I now had a post office broadband contract, with no further explanation. This made me think I had been the target of ID fraud, and I rang them in a state of concern.


It was explained to me that POBroadband had bought Fuel Broadband, and I was informed that my monthly bill with you would be £30 a month. I objected to this, as my bill with Fuel had been £17 a month and felt it was unreasonable that they had bought Fuel and instantly added £13 on to their customers bills, and the only notice given was an email informing me that I had a new contract with them. At the end of the day I had an existing contract with a company they have purchased that they are now unwilling to fulfill.


After some debate it was agreed my bill would now be £20 a month. On 5th August I was sent my bill, and it was £22.50, as a £2.50 call bundle had inexplicably been added on, despite the agent having been told that I had no landline.


I called today to get this amended, and the first person I spoke to fobbed me off and then put the phone down on me. I called back, and while being on hold again I logged into my account and looked at the terms on there, somewhat annoyed that I appear to not only to have been transferred onto a new contract where I pay more, but now also have a contract with a company with very poor customer service, where my every contact with you to date has been entirely unsatisfactory.


On the website in the account details section it shows a summary of my package. I noted that here it states that under the terms of this package I get a free wireless router.


On asking about this (after sorting out the initial charging issues) I was told that I am not a new customer, as I have transferred from Fuel Broadband. I pointed out that I was on a new contract, so therefore I am a new customer, and I am certainly a new customer of your company having had no dealings with you until a week ago. At the end of the day if Fuel Broadband customers were existing customers then surely we should have had the existing terms of our contract honoured. It seems we are new customers when it suits PO Broadband, but not treated as well as other new customers who you give the free router too!


Incidentally, I also noted that on Comparethemarket.com they show up at the £20 rate, so its a pretty cheeky company policy to make Fuels customers pay £30 and then have to call you to reduce it... and argue like hell to get it down to the £20 they offer other new customers.


I was placed on hold 4 times as I went though all manner of departments for an hour, each time having to explain all this again and again, but ultimately to be told their company policy is we are not new customers (just new contracts) and therefore we get no free router... despite it saying we do on the account details page of the website. I was then told that this would be passed on to someone who could make a decision on this matter, as to whether as a gesture of good will to a very dissatisfied new/switched customer a new router could be sent out.

I received a call from someone in technical support who had been told none of this , and when it was raised gave me the same drivel about Fuel customers not getting new routers as we're not new customers by whatever backwards logic the (cost-saving) company uses to make its policies.


He told me all I could do was email support, which is what I did.

I was then called back 4 days later and told that I would be sent a free router as gesture of goodwill.

However, I was then billed £29.16 for this 'free' router, which the company is refusing to to pay back, and every agent I speak too just tells me that they do not do free routers and that this is the charge for a router, and they cannot refund it. They also say I have noew accepted the contract and cannot cancel for 18 months.

I have therefore not only been charged for something that was promised for free, but also have been duped into entering an 18 month contract I do not wish to be in, with a company with the worst customer service I have ever experienced in my life. I am now considering legal action, and would advise everyone to steer clear of PO Broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huddersfield Post Office  
Changed to post office up to now the customer service we have received has been appalling , lie after lie , no one ever calls you back lied about the number being the same ..... And we've only been with them 4days so I'm not hopeful
  • Satisfaction
    1 star
  • Customer Service
    1 star
Liverpool Post Office  
Put it one way my mobile data on 1 bar with only the h plus sign is faster than this crappy Internet, it works but even to upload Netflix takes forever, wish I had stayed with BT they're a lot faster, post office is a joke, you get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
warrington Post Office  
Service is unbelievably poor. We are literally talking 100k to 300k download speeds and highly frequent timeouts on upload and download. Technical team are rude, provided misleading information and did not resolve any issues, apparently they will 'try' to submit a ticket, haven't heard back from them in weeks. DO NOT USE THE POST OFFICE FOR ANYTHING. THEY ARE A 3RD TIER RESELLER. THEY ARE RESELLING THE RESELLERS SERVICE, TalkTalk. Save yourself the hassle and spend a tiny bit more money to get a service that you won't regret engaging with. Am putting full complaint to execs of Post Office as it is a disgrace they can continue to sell services that they can not deliver and talk to their customers in a rude and aggressive manner.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Post Office  

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