Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 1101 customer ratings since 2018-07-20 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

851 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
Broadband is absolutely the worst,i have been promised every time i called that I will recieve a call to solve the problem thats been since start of nov,still nothing,considering going back to Bt,
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Tyrone Post Office  
DO NOT BOTHER!

The broadband is terrible.
Download speeds are slow.

It may be cheap but there is a reason!!!

Spend that bit extra and get a better network provider!!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chigwell essex Post Office  
By far the slowest broadband we have ever had. Speeds of 0.1 and 0.3 are the norm for us. Post office were not interested in improving this blaming our location. Would not recommend to my worst enemy.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
BARNBY IN THE WILLOWS Post Office  
i so much regret for changing from sky to post office. Its too slow and the internet is not stable. most of the time it shows limited connectivity. i regret using it
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
wembley Post Office  
Changed to po because bt almost doubled in price 5 weeks ago, I had problems from the start their useless router keeps dropping the connection also their router will NOT connect to my epson wireless printer after 3 weeks they told me I cannot connect to printer or local network with their router even though it clearly says I should be able to on their faq they told me to buy my own router now I cannot get them to give me the settings, also they do NOT reply in 24 hours as stated more like 7 days. AVOID AT ALL COSTS (It will cost you if you do).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bradford Post Office  
I could not agree more with all the other reviews, I wish I had read the reviews before I switched. I get silly low speeds and frequent drop outs. Their response, whilst always polite, is to try to get me to upgrade to fibre (at no discount) which, for all I know, probably doesn't work as either and would trap me in an even more expensive contract. As it stands having endured 4 months of a 12 month contract it would cost me over £100 to escape. I am really kicking myself.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South East Post Office  
Don't ever have circumstances where you end up in arrears. Pay off most of your bill and they'll suddenly cut off your broadband without warning, then when you pay the last sliver of the bill, you won't see anything of your service for "up to 5 working days".
Fat lot of help when they can switch your net off at the drop of a hat, but it'll be a week before you get it back.
At 21 quid a month, I don't think I'll be keeping this service. The download speeds are dreadful - a small Xbox live game takes hours to download, and you can't do anything else whilst doing so...
Overall, I'd give lower scores, but decided to be generous.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Whitburn Post Office  
I was switched from fuel broadband to post office broadband when the buyout happened. The assumption was that only the name of the provider would change but how wrong I was !!!!! Speed is up and down, never as fast or as stable as Fuel Broadband was and sometimes I just give up trying to watch netflix. Stuck in a contract, any way out?
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Perth, Scotland Post Office  
I wish I'd never suggested this broadband provider to my partially disabled Mum. A nightmare from the beginning setting it up, and now we are into day 7 and she still has no broadband as they said that there is a BT outage problem affecting not just them, but other main broadband providers. I am going to negotiate trying to come out of the contract for her, all she needs it for is to send me an email and to do her food shopping. Very very poor experience, we are going to another provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire Post Office  
Currently watching an hours drama 30 seconds at a time with buffering of 30 seconds in between. I've complained
Numerous times. Apparently they are delivering service within stated paramaters - what a surprise - they are never in the wrong!!

Avoid - avoid - avoid!!! I'm going to have to pay a lot of £ to get out of the contract but it will be worth it - I've had enough!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Lincoln Post Office  
Didn't deliver service at all, avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Highland Post Office  
Never worked from day 1. Phone too crackly to use, internet never came on due to fault which they said was faulty routers (2!). Now they won't even answer my emails and trying to get 2 months bills off me through debt collection agency! Turns out I had a simple fault outside my property which BT found within minutes! Avoid them like the plague!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Laugharne Carmarthen Post Office  
Connection unusable at peak times (fails completely sometimes)
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DERBY Post Office  
Do yourself a big favour and don't go with PO Broadband - you will regret it. I was forced into it and I'm counting down the month's until my 12 months are up and I'll be free to move to a better supplier.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Merseyside Post Office  
Beware !! Post Office Broadband Safeguard is currently "stuck" on child friendly for new customers ... therefore no over 18 access is available and yet they are still selling it ... Basically its not fit for purpose if you want to put a bet on ... buy vape juice and the like !!! There is no "fix date" ... They are very apologetic about it .... but thats not a lot of good to me
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Birmingham Post Office  
I have written to the CEO Tim Parker re my appalling service. Waiting for a reply. How do I find the names of senior shareholders as I plan to inform them of the really, really awful service. Have contacted POBroadband 45 times in 12 months. Their apologies are absolutely worthless. Indeed they are insulting. Must have had over 100 apologies! One single kept promise would be welcome
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
GL5 2HP Post Office  
How I wish I had read these reviews before signing up in August last year! The broadband speed is appalling. I have phoned several times to complain, the latest being last week when I was advised to submit three speed tests per day for a week through their support website. I followed this to the letter, phoned today and was told none had been received! Was also informed would have to pay £140 if I wanted an engineer to come out to check. In five months I have rarely been able to watch anything through my android box.Terrible service. Avoid at all cost.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Newark Post Office  
My advice is DON't do it! Don't purchase this product. It is THE most unreliable one I have ever had the misfortune to use. Even WORSE than Talk Talk and that's says a lot :( I have left plusnet and they were much netter.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Post Office  
Rubbish signal keeps cutting off at 0.00 takes 10 minutes to reboot hub keeps happening all the time and the postoffice all they say is they can't do anything so I'm cancelling my contract and going to vodaphone I would NOT recommend postoffice broadband to any one they are rubbish
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
I was tempted to PO Broadband by price and of course the wonderful non-existent lure 0f a £50 Amazon Voucher/card.
The broadband was painfully but I was assured this would speed up after a few days, which it did to just the broadband of anyone I know.
Annoyance 1 - Broadband just stops and goes dead for no good reason for unspecified periods of time. You can all imagine the annoyance of downloads failing, films freezing, webpages refusing to open waiting for the internet sign on the box yo go from red to green.
Annoyance 2 - I was promised a 50 Argos card/voucher thing. I only noticed this on MoneySavingExpert while looking for another (ANY OTHER) provider.
Anoyance 3 - On approaching customer service about the internet link at the bottom right being off while the router was showing connection I was instructed to go out and buy multiple cables to test it. Cheek.
Will be switching VERY soon and will NEVER go back unless I hear better things. Stick to delivering letters, your only slow at that not unbearably rubbish.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gateshead Post Office  
Because BT perform maintenance for the PO, their website is often down and therefore you are unable to access your e-mail account - sometimes losing this service for a whole day!
The Post Office are antiquated and have useless, unknowledgable custmomer service operators.
I'm going elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Limcolnshire Post Office  
I transferred to the Post Office because they promised me 7-8 mb speed broadband. I'm lucky if I get 0.8 and it has been 621 KBits/s (77.625 KBytes/s). If I go on and do an estimated speed with them even now they will quote that speed. The Post Office asked me to carry out a speed checker to assist them which did religiously for 2 weeks with no response from them. When I called they had no trace of it and basically said they couldn't help me and I would have to transfer elsewhere. Why promise something you can't provide. Worst broadband I've ever had and poor service too! Don't even bother to go there. I have wasted money on on-line courses I can't do and have had to cancel Now TV because the speed is too low to watch it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Devon Post Office  
I can't believe how useless they have been when my pages keep stopping or going slow. It's as if I'm in 1990s dial up up. They make up excuses from a script telling me to do things my end such as buying new parts, as if they're wasting time until they next act is if they can't do anything. The last time they told me to do my own screen shots of speed tests. I can't do speed tests when the pages have stopped, and when I sent in what I tested they told me it's in the required speed and instead of doing anything they suggested I take out another contract for fibre broadband. I don't know why they think I will take out another contact with them, as I would have more luck going to another company.
It's nothing to do with my equipment as when I was with other companies the only time it went slow is when they admitted they had a fault
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Calne, Wiltshire Post Office  
Complete and utter rubbish, new router from Post Office delivering a fraction of speed promised, I will never sign up with them again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Abergavenny Post Office  
I have been with Post Office for a number of years but have to say the broadband service dreadful.
Each time I have no service I am told it is internal. The last time we had no phone for several days. The engineer called after I said I would pay the money to get it fixed.
All the sockets were opened up, the engineer was in the loft checking things out. I often wonder if these people go into their own homes with the large boots on and traipse all over the place.
Eventually, he decided it must be in the local exchange and he could be gone for quite some time. After a few hours he returned to tell me
the fault was in exchange which had been upgraded just recently and some engineer had let a piece of wire or metal drop into our connection causing the fault!!!!!!
After this time when I rang they want to get engineer to call and check the house again!!!! Why not start at the exchange where the previous fault was detected.

I am looking for another provider as Post Office is just the pits.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Strathaven Post Office  
Absolute joke of a company after 6 years and poor internet service im done still waiting on an engineer 1 year later Told on phone to unscrew the box and check it after doing this and seeing sparks get told they fixed it at there end must be magicians
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Haddington Post Office  
Terrible! Never had any issues with the previous providers in the past 7 years at the same address. The Fuel broadband was excellent, cheap and fast, then they probably were bought by the Post office. It has been nightmare since. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Shotley bridge Post Office  
Wish I had the reviews before signing up. Our service was activated 14 days but we’ve had very little broadband, it constantly cuts out. On intimating my desire to terminate Contract was told the exit fee would be £231.74. Surely something needs to be done, how can you sign up to something before it’s activated, without being able to see what you’re getting. DONT DO IT!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Buckinghamshire Post Office  
I have never written a review before, let alone a 'bad' one. But seriously, I cannot recommend Post Office as a broadband/phone provider. I signed up just over a year ago. In that time I have had to increase my package simply so I can use basic broadband without it buffering constantly. I cannot use my Amazon firestick at all. When the land line rings, the internet drops or freezes. This is not my computer (a macbook pro) problem, it is something to do with how the Post Office set up their s system. The router is rubbish, it is flimsy thin plastic and gets very hot. The connection cable with it is only 1m long so it has to be set up quite low down, not good with little people in my house. Customer services take at least a week, sometimes two weeks to respond to even basic requests. I have not been able to access my online billing even once! I asked today for a paper bill to be sent to me so that I can check exactly what I am paying for and guess what? I have to pay for it! Also, just two days ago received a letter telling me my monthly fee is increasing by £ 20 per month. Something to do with the discount that I was given as a new customer coming to an end. The monthly outgoing will be more than Sky or BT or other providers for a far worse service. I am voting with my direct debit. Cancelling the account. Will do without broadband and phone for a month or two and go to another company that is reliable. Sorry for such a negative review, but to be honest, if I were to be brutally frank, my review would not be publishable!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Moray Scotland Post Office  
Since had broadband I've had nothing. Only problems with my phone I've always had called display .now red light comes on evertime and when someone phone me it does not register the phone number I've complent loads of time and fob me off by saying the problem is my phone I've had field engineers out saying nothing wrong at my side .and to top it all when I received my 3 month bill some one has cancelled my mobile saver and anytime calls to the expect me to pay the sum of £130 .I've reported it since 25th February and the still phone asking why I haven't paid the bill and the said it only take 2weeks to sort out .and another thing they haven't told customers that talk talk have taken post office over
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
caernarfon Post Office  
We transferred to P.O. broadband because of Sky price increase, worst decision ever, we got phone line on 10 Nov. and were kept waiting for broadband till 7th Dec, getting download speed of .89. We made constant calls to customer/technical services, and never resolved. In all honesty they should not be operating a BB service, not fit for purpose, so we have now gone back to sky, although we cancelled in the 14 days, just waiting for them to try and charge us for early exit!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
exeter Post Office  
My PO broadband speeds were deplorable. Tests made using the PO recommended checker gave as low as 0.1. Totally useless. I stopped the bank standing order and found an alternative provider(Which using the same checker indicates 6 to 7) I have been harnessed by PO for money £272 +, threatened with bailiffs, had blazing rows. Finally they have withdrawn all outstanding charges. They now tell me that they have learned by their mistakes. Let us hope so for the next customer who is unfortunate, as PO states, to have an incompatible line.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Boston Lincs Post Office  
Do not touch! Stupidly signed up, then discovered how rubbish it is! Too late to cancel! Router set up so YOU CANNOT USE STREAMING DEVICES! Phoned customer services who told me that is just the way it is! I would never signed up if I’d known this! Charged for 1571 answer service.
Overall rubbish! Can’t wait til I can leave without penalty!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Perth Post Office  
biggest pile of crap slow cutting me of complained told nothing wrong they can keep it i am leaving and not paying rest of contract KEEP WELL AWAY FROM THIS RUBBISH PROVIDER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
pontefract Post Office  
I haven't had an internet connection since the beginning of September. I have phoned numerous times and are promised new routers, line tests, return calls and engineer visits which never happen. The staff couldn't care less and keep blaming me. I have had all the wiring from the front door to the router replaced so it isn't this. I am at my wits end so have emailed the CEO. I'm not holding my breath though. Steer clear of the Post Office and their services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Lothian Post Office  
PLEASE READ THIS. THE WORST EVER CONNECTION DO NOT BUY FROM THEM LESS THAN 1 GB ALWAYS. CANNOT WAIT YO CANCEL ACCOUNT. DO NOT USE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
harlow Post Office  
Only had broadband two weeks and it's absolutely non existent. Was told when I switched from BT that the speed would be the same. Approx 6.5-7mb. It was nowhere near. Most of the time it was 0.75 or lower. These people make promises and fail to keep them. I was lucky in that I was able to opt out. At a cost of £120 though!!
I have now gone back to BT and have infinity. It's going live next week. This is an experience that I would rather forget.
I advise people to seriously consider the Post Office when choosing Broadband. At the end of the day you get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Post Office  
One star is one too many.
Dreadful broadband service, too slow to carry out a speed test!
Help desk personnel are very pleasant but nothing actually improves.
I'll have changed by the end of the week, if my broadband connection is capable of leaving me connected for long enough!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
lancashire Post Office  
I wouldn't even give them 1 star. I was tempted by the £19 per month offer for broadband and telephone.from BT. I was given two dates..one for my phone transfer and one for my broadband...they didn't even inform but I was moving my broadband...supposed to happen in 23rd of this month and was told it is not going to happen due to technical problems and they can't give me a date. Now I am laying £16.99 for their phone line and BT are charging me £38.00 for broadband only...£54.99 a month as opposed to £32.99 for both broadband and line with BT. The biggest mistake ever in changing internet providers. Don't ever switch to the Post Office. I am going to cancel regardless of the costs...they are appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton Appleby Post Office  
Well then, first of all, this is weird because this company can't provide all of us enough internet, even their servers crash because of their overwhelming process. Since I am using this internet right now, I would say it is pretty ****. Constant internet issues, slow internet speed and so on. In overall I would say, this does not deserve 5 nor 2 star rating. Total ********. Since they can't provide customers their needs, I suggest this company needs to be shut down.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
No. Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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