1,366 Customer Reviews over 35 pages
-
- Location
- Torquay
- Reviewing
- Post Office
- Date
- 2015-11-28
- Comments
-
I had read literally hundreds of very bad reviews for the Post Office home phone and broadband on this website and very nearly cancelled my order for landline and the 'unlimited' broadband package.I have to report (astonishingly!)that the whole process prior to installation was remarkably efficient and customer service focussed,updates via text and email came thick and fast at appropriate times.The Openreach installation was quick and straightforward and the guy even set up the broadband for me!The landline call quality is clear with no crackle in addition I have found the broadband to be just fine for my needs,I watched YouTube videos last night without ANY problems whatsoever and so far I'm REALLY pleased that I took a chance on the Post Office,particularly as they were BY FAR the cheapest package available. The only annoying glitch for me was that waccessinitially ordered the package over the phone the silly woman that took my order mis typed my surname and this has caused an irritating problem with accessing my online Post Office account ,despite a reissue of my correct username and password I still cannot access my account.The technical helpline people have reissued a third password to go with my reissued username....I hope hope third time lucky!!Other than this am REALLY pleased!!
- Location
-
- Location
- Penrith, Cumbria
- Reviewing
- Post Office
- Date
- 2015-11-26
- Comments
-
Terrible, terrible, terrible! Do not touch them for phone or broadband. Three months waiting for broadband to change across - no information and then account and phone line just cancelled without telling us. They make BT look like saints.
Should be no stars on rating.
- Location
-
- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2015-11-25
- Comments
-
Just to update my previous review....
I first reported loss of service on the 11th November (it first failed on or around the 7th November).
After being told constantly that my service "would be fixed the next day", I eventually got use of my line back on or around 20th November. So for almost 3 weeks I was without a service, I got no useful support and even now I have broadband back the speeds are pitiful.
My one and only piece of advice is to AVOID THE POST OFFICE PHONE AND BROADBAND at any cost. I may be compensated for the downtime but for the time I lost waiting for customer "support" to answer me, the phone calls I made (I had to use my own mobile) - nothing. AVOID, AVOID, AVOID.
- Location
-
- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2015-11-24
- Comments
-
If only you could give negative stars for broadband speed. Opening a page is like watching grass grow and the customer service team are forever blaming my internal wiring. Which is hard to believe when the router is connected directly into the incoming socket outlet. Speed test are always lower than 1mbs and at times I have measured less than 50k. Dial up would be quicker. I can't wait for the contract to finish as it would be nice to for example watch YouTube once again...
- Location
-
- Location
- Bridgend
- Reviewing
- Post Office
- Date
- 2015-11-19
- Comments
-
Absolutely appalling service. I waited in 8am-1pm as per the slot I booked for the installation and had a voicemail at 1.20pm saying it would have to be rescheduled. When I tried calling to re-arrange, I was on hold for almost 2 hours with no luck. Finally got through the next day to be told the next available date was 2 weeks later leaving me without internet access. Customer service was poor and so I have cancelled the contract before it even started, which again caused a load a hassle. I don't normally write reviews but felt I had to in order to warn others thinking if going with them. Don't do it!!!
- Location
-
- Location
- lairg
- Reviewing
- Post Office
- Date
- 2015-11-12
- Comments
-
I am not happy with their broadband speed or reliability
also their customer service could be more helpful about helping speed up their broadband speed
- Location
-
- Location
- Fife
- Reviewing
- Post Office
- Date
- 2015-11-11
- Comments
-
I am appalled by Post Office's service. Phoned them 2 wks ago as I was moving and their broadband looked like a good deal and when I told them the importance of broadband for my work, they reassured me that it would be fine. I explained it was a new build property and they said that wouldn't be a problem. Router arrived swiftly, and text msg arrived yday to say engineer would be there between 8-1 and make sure someone was in the property - my dad travelled 120 miles to make sure someone was there. Today, no engineer arrives, I phone and I am told that there is a delay because it is a new build property. 1) they already knew this, 2) they texted yday to let me know and engineer was coming, what changed. I was then met with rude, abrasive service with no answers/explanations and certainly no responsibility or apology. Swiftly cancelled my order!
- Location
-
- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2015-11-11
- Comments
-
PLEASE, PLEASE do yourselves a favour and don't go with the Post Office (P Off about describes their attitude). The broadband except in the middle of the night or at 5am is pitiful - less than 1Mb and sometimes even less than that. You can contact them, they will tell you to run tests, they may tell you to buy a new micro-filter but the result is no better. My daughter was unable to do her school work, iplayer etc was unusable. As I write for the second time this year I have NO phone line and NO internet.
PLEASE save yourselves so much hassle. They may be cheaper - you get what you pay for. AVOID !
- Location
-
- Location
- cheltenham
- Reviewing
- Post Office
- Date
- 2015-11-10
- Comments
-
So so awful. It's not a good sign that, when you ring the call centre, they tell you your postcode doesn't exist. I mean they're the post office for goodness sake! We waited nearly 3 weeks for them to send out an engineer when our internet died, and most of the time the speed is too slow to do anything. God knows what they've upped the price for. Literally no idea where they've invested that, because it's not in their customer service or in their phone or broadband lines!
- Location
-
- Location
- weston super mare
- Reviewing
- Post Office
- Date
- 2015-11-09
- Comments
-
I heard a lot of bad reviews about post office broadband I am with them I had done my 12 month contract but Iam staying with them so what if broadband slow does the job for me plus the line rental cheapest I have had open reach and told me £144 lucky there was a fault on network my broadband works OK for me don't forget every broadband got problems I'm happy with broadband
- Location
-
- Location
- halifax west oyorkshire
- Reviewing
- Post Office
- Date
- 2015-11-07
- Comments
-
just recently gone with these clowns switched over from virgin cos they were getting to expenisve wish i had not have botherd the internet i sueless doens nothing but drop and cut out cant wathc live tv on it and as for the phone cnat here it thougha crikcery line going over to bt as soon as posibl might be moe epensive but since i need my internet and phone for uni think i will be better of in the long run
- Location
-
- Location
- Smith
- Reviewing
- Post Office
- Date
- 2015-11-02
- Comments
-
Worst service I've ever seen. Support staff limited in what they can do and say. Broadband speed non-existent, quicker with a stone tablet and a chisel (and you think I'm joking - not)! Hours after taking the service they put the prices up! I find absolutely nothing good to say about them. OFCOM please investigate these inadequates and slam them with a fine.
- Location
-
- Location
- UK
- Reviewing
- Post Office
- Date
- 2015-10-20
- Comments
-
Been a customer of PO broadband & phone premium for over six years.
Was fine until the PO hooked up with Talk Talk in place of BT.
For me an acceptable connection speed during the day 4-6mbps but every evening (7pm till very late) less than 1.2mbps or much worse, dropouts,,,,
Iplayer and Netflix drop out in the evenings basically unwatchable.
YOU COULD SAFELY BET YOUR GRANNYS BOOTS TALK TALKS BOX OFFICE TV ON DEMAND SERVICE IS TRAFFIC SHAPED PERFECTLY AND IS NOT EVEN SLIGHTLY EFFECTED BY DROPOUTS AND/OR INFERIOR CONNECTION SPEEDS.
Talk Talk and the PO are well suited. “18 month contracts” they should be wearing masks.
Bottom line if you are thinking about PO Broadband....don't, it is now unquestionably the low esteem fag end option and you now pay handsomely for it.
There are more intelligent solutions and services from telecoms suppliers out there for not a lot more money especially in view of the PO's latest price hikes I know I recently found one.....
- Location
-
- Location
- Keynsham
- Reviewing
- Post Office
- Date
- 2015-10-18
- Comments
-
Broadband is reliable but slow and getting slower. They claimed when Talk Talk took over the contract that speeds would increase but they have got slower - now only 1.2 Mbs. The Call Centre just blame internal wiring in my house. I only stay with them because of free calls to other PO customers but otherwise would change asap.
- Location
-
- Location
- Hatfield Peverel
- Reviewing
- Post Office
- Date
- 2015-10-14
- Comments
-
Appalling service, poor customer care and now to add insult to injury they have increased their prices. I'm 4 months into the contract after switching from BT but it is so bad I'm moving either back to BT or to Sky. DO NOT USE POST OFFICE FOR BROADBAND UNDER ANY CIRCUMSTANCES
- Location
-
- Location
- Landford, Salisbury
- Reviewing
- Post Office
- Date
- 2015-10-13
- Comments
-
Moved from BT to Post Office and found my download speed very low. Any video and audio was constantly re-buffering. Helpdesk were polite and tried lots of things but it was obvious that servers are overloaded which meant speeds plummet at peak times. They didn't argue much when I said I was leaving after only 6 weeks which indicates they are aware of the issues ?
- Location
-
- Location
- Matlock
- Reviewing
- Post Office
- Date
- 2015-10-13
- Comments
-
I've been with PO broadband for about 18 months. The first year it all worked fine, but over the last 6 months broadband speeds have plummeted, and it is often unusable. During the night, I get a solid 7Mbps, but during the day and evening this drops to well below 1Mbps - classic symptoms of too many customers on too little resource. Customer service insist on going through all the tedious checks, and assume it is a customer fault, even though the system is quite clearly capable of working properly. Now looking for an alternative.
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2015-10-10
- Comments
-
Well I came on this site to see if Post Office were any good. I dont think I will both after looking at comments. I used to be with Tesco BB who were great, never had any problems, ooks like they have been bought out by Talk Talk which I'm not too keen on either. I think I will go with SKY.
- Location
-
- Location
- mablethorpe
- Reviewing
- Post Office
- Date
- 2015-10-06
- Location
-
- Location
- North Lincs
- Reviewing
- Post Office
- Date
- 2015-10-02
- Comments
-
I would not recommend PO broadband to anybody, we have had an ongoing connection problem for over 3 months. Their customer services blame BT REIN team but won't provide any further information. They don't update us when they say they will, their manner varies between patronising, sarcastic or plain rude. We have told them we are reporting them to the regulator and they practically laughed at us, 19 phone calls and 3 months and we are no nearer getting a resolution. They have failed to provide a code of practice after being requested multiple times but they don't seem to have any problem taking money from our bank account. They have threatened to "release us from our contract" which of course doesn't resolve the fault.I cannot understand how these jokers are allowed to operate and I'm looking into options for taking this further.
Do Not Use!
- Location
-
- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2015-09-26
- Comments
-
Rubbish signal keeps cutting off at 0.00 takes 10 minutes to reboot hub keeps happening all the time and the postoffice all they say is they can't do anything so I'm cancelling my contract and going to vodaphone I would NOT recommend postoffice broadband to any one they are rubbish
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2015-09-26
- Comments
-
We need negative ratings. Pathetic & time wasting. Took 4 days after connected to come up, dropping out 25 times a day. Speeds less than 1 Mb (0.54Mb, 0.88Mb, 0.61Mb, 0.37Mb, 0.24, 0.15, 0.0 Mb etc). Nigerian customer service who cannot speak clear English. Best average around 2 Mb, and I'm only less than 1.5 KM from exchange.
- Location
-
- Location
- hayes
- Reviewing
- Post Office
- Date
- 2015-09-25
- Comments
-
Absolute rubbish. Speed oscillates between 300k - 15k / sec. Apparently we are "too far from the exchange" for a half decent connection. Basically it takes hours to download anything substantial (IOS updates, iTunes movies etc), that is if the connection doesn't break halfway through, then you have the dubious pleasure of starting all over again. Classifying this as broadband is taking the proverbial mickey.
- Location
-
- Location
- Halifax
- Reviewing
- Post Office
- Date
- 2015-09-22
- Comments
-
Customer services absolute rubbish. I moved into my current house 12 months ago and have had on going connections problems - all down to faulty routers. I'm on my third. After the second faulty router was sent out the Post Office then requested BT to inspect my internal line. The BT engineers found nothing wrong with the line, but did say the router was faulty. The Post Office gave me a third router, and on my next bill charged me £120 + VAT for the BT call out. Since then they can find no record, are still investigating the matter with no time limit to the investigation and customer services being totally unhelpful. Would I recommend the Post Office - avoid it like the plague, I and my extended family with Post Office services are all in the process of leaving.
- Location
-
- Location
- Crewe
- Reviewing
- Post Office
- Date
- 2015-09-22
- Comments
-
I had a problem setting up so called the support line. Very polite and efficient and sorted the problem. Not superfast speed - average 3.2 download but enough for what we want. All good so far.
- Location
-
- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2015-09-20
- Comments
-
PLEASE stay away from postoffice broadband this con should not be allowed in this day and age!!lures you in with a cheap deal then gives you terrible customer service and slowbroadband speeds which they say is all ok there end they can send a engineer out for £145.00!!! To look !!!regardless it was all good seconds before unplugging bt box and plugging in theres!!. So then they have you tied yp for 18months with unusable broadband ! Please please beware pay the extra and saty with bt .fingers crossed they be out of business soon ... With such a scam
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2015-09-17
- Comments
-
Absolute shocking customer service and broadband service. Me and my 8 month pregnant girlfriend have been with the post office for 6 month and have only had 1 day where the Internet worked plus the phone line is really crackley and can hardly hear anyone, I have rang 6 times about the problem and done every check they told me to do. I rang them today to cancel the account and they told me it will cost me £128 or nearly £200 for an engineer to come out for there faulty line and router this is a joke and I'm not paying it
- Location
-
- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2015-09-13
- Comments
-
Absolute joke of a company. I live in a rural location however speeds of 7mbps were quoted. I struggled for almost a year barely getting over 1mbps. It would drop out regularly and the router needed restarting many times. I phoned their tech dept who stated they could see a fault, but kept making me do self checks and insisted that the fault was at my end. In the end, i told them to stuff it and i terminated my contract early and went with BT... BT identified a fault prior to connection going live and sorted it. I am now getting just over 6mbps and my connection has not dropped out once. They may be cheaper,but avoid at all costs. Shocking company and service.
- Location
-
- Location
- yoxford
- Reviewing
- Post Office
- Date
- 2015-09-08
- Comments
-
I measured 0.64 speed. My main interest is watching horse racing video replays. The only time this is possible is during the night!!!
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2015-09-07
- Comments
-
Unbelievable!!!. I made a request from the Post Office to move a line. I was informed an engineer would come between 8am-1pm. Nobody arrived nor did I receive any notification. It is now 48 hours later I have still not received any information. The Post Office is saying that they have no idea what is happening as they have not been informed by open reach of any problem. They also tell me that they can not give me any timescale when I will receive more information.
- Location
-
- Location
- winchester
- Reviewing
- Post Office
- Date
- 2015-09-07
- Comments
-
Hopeless speed and useless free router, customer service take ages to answer queries.
- Location
-
- Location
- shropshire
- Reviewing
- Post Office
- Date
- 2015-09-04
- Comments
-
where to start I've been with the post office now for 13-14 months and they are crap the speed is slow the wifi connection is very hit and miss if there's one. and the customer service is the bigger joke ever. I've lost count how many times I've rung them to complain. they say the same thing and do the same thing ever time I ring them. they have blamed the bad connection on the router 3 times and sent me a 3 new ones and still it doesn't make a difference. so DON'T USE THE POST OFFICE FOR BROADBAND
- Location
-
- Location
- Scarborough
- Reviewing
- Post Office
- Date
- 2015-08-27
- Comments
-
I have been a PO customer for over 4 years. Very rarely have I been disappointed with any aspect and these recent reviews prompted me to post mine. At only £8 per month (currently £4) and £15 (£12 if paid in advance) line rental for unlimited broadband it must be a good deal. Plus calls at weekend to 40 different countries. How much more do people want? One thing has never been reported - the evening calls start at 6pm not 7 like so many others. You don't get fibre optic speed but my connection is mostly 7Mb, dropping slightly at busy times.
- Location
-
- Location
- Jacobstow
- Reviewing
- Post Office
- Date
- 2015-08-25
- Comments
-
"Abandon Hope All who Enter Here."
Took months to get problems resolved. Many, many wasted hours on the phone. One example : Told me I needed a broadband engineer to call, so I arranged to wait in. They then sent the wrong type of engineer, who said I needed a broadband engineer. They repeated this error twice more !!
Shocking incompetence. Never again.
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2015-08-24
- Location
-
- Location
- county durham
- Reviewing
- Post Office
- Date
- 2015-08-23
- Comments
-
NEVER EVER EVER, will I sign up with PO again!! Poor customer server, internet goes off every night around 9pm every 10 minutes. AVOID AT ALL COSTS. I am going with BT in 3days time. PO are useless, couldn't organise a P up in a brewery!!!! USELESS!!!!!!
- Location
-
- Location
- Doncaster
- Reviewing
- Post Office
- Date
- 2015-08-22
- Comments
-
My advice is DON't do it! Don't purchase this product. It is THE most unreliable one I have ever had the misfortune to use. Even WORSE than Talk Talk and that's says a lot :( I have left plusnet and they were much netter.
- Location
-
- Location
- Stoke
- Reviewing
- Post Office
- Date
- 2015-08-18
- Comments
-
Terrible customer service. Should of switched to the post office a month ago and still waiting to be connected. Rude staff on the phone. Not good service, I am now going with another provider.
- Location
-
- Location
- tyne and wear
- Reviewing
- Post Office
- Date
- 2015-08-16
- Comments
-
post office broad band is sometimes worse than the old dial up. They are unbelievably bad at everything except when it comes to sending out the bill.
avoid these muppets terrible allround.
- Location
-
- Location
- skegness
- Reviewing
- Post Office
- Date
- 2015-08-11
- Comments
-
really bad company for speed and reliability internet keeps dropping out quite a lot so i have to restart my router slow speeds i have had a engineer out now because they thought it was a line fault which its not they have sent me a new router out no good they like to pass the blame on for there failings don't bother with this company they are a waste of space
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.