1,366 Customer Reviews over 137 pages
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- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2021-10-25
- Comments
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I called to report the death of my father, who was the account holder. The first operative I spoke to assured me explicitly that there would be a 7 week period where I could choose a weekday to terminate the service, which would allow me time to sort the new supply. This was necessary as the property is tenanted with 3 small children reliant on the internet for home school. I communicated this to Post Office.
I was forwarded over to the bereavement team who immeadiately told me they have put a stop on the account and the maximum I now have is 2 weeks. This is not enough time to sort a new supply for the family. Mark, the manager in bereavement I was put on to (eventually, after being told I was ineligible to speak to management via a callback as I was not the account holder...who is dead...) was condescending and patronising in his tone. He told me I was repeating myself, despite the fact I was asking different questions, and clearly couldn't wait to get off the phone. He was completely averse to even discussing an option, such as me paying for the interim period and simply not incurring an early termination fee, despite my actions being a result of the original Post Office employee giving me false information.
The individuals involved in this customer service were inept, incorrectly informed and condescending. They were passive aggressive and rude. Steer well clear of Post Office, the last thing you want when a family member has just died is to have to deal with people like this.
- Location
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- Location
- Reviewing
- Post Office
- Date
- 2021-10-22
- Location
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- Location
- ORMESBY
- Reviewing
- Post Office
- Date
- 2021-10-14
- Comments
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Absolutely appalling Internet. Slow and always disconnecting. You should be a shamed of you're service
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2021-09-16
- Comments
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Signed up for a package which said in the documents 11 abs average speed. It has been getting progressively slower with buffering. Put this down to everyone working from home. I complained in Feb 2021, they said it was fine there end, so I left it. As it has been really bad I complained again and insisted they sent out what they call a cube engineer. He turned up, and had to order an Open Reach engineer. Open reach said I had 3MG and there was no super fast available as they checked the BT box nearby. I complained, got it escalated to the idiot that they call a 'Manager' he said it was stated in my contract I had 3MG. It does not so I said I wanted proof, then he told me to go onto my online account. Told him I don't have one, never had one and he was just reading off a hymn sheet and not taking any notice of my account. They he said he could give me compensation backdated to when I received visit from an engineer which was 3 days ago, + £10, what a joke. I then said I want it escalated to complaints dept. they don't give an address complaints have to contact me, so as I am totally fed up with the phone calls and the BS I said contact me by email. I will be cancelling the account once this is resolved as I imagine they will say they are not liable once account is cancelled. Rubbish customer service and rubbish service. Avoid at all costs.
- Location
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- Location
- Leicester
- Reviewing
- Post Office
- Date
- 2021-09-13
- Location
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- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2021-09-06
- Comments
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This broadband service is corrupt. Someone at pobradband keeps switching my internet on and off more often now than it usually stops working. The phone service is awful as they keep you on hold for 3/4 hour and then I was still waiting for someone to deal with my internet connection. There is someone or some evil people working there messing about with the internet connection.
- Location
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- Location
- Carmarthen
- Reviewing
- Post Office
- Date
- 2021-08-26
- Comments
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Bills charged over since I never use landline to contact anyone I just use my mobile to contact if I need to call someone else
- Location
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- Location
- Holbeach
- Reviewing
- Post Office
- Date
- 2021-08-21
- Comments
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Hands down the worst broadband I've ever had the displeasure of experiencing. Only functional a fraction of the time and tediously slow when it does. Awful, awful service. Avoid.
- Location
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- Location
- BIRCHINGTON
- Reviewing
- Post Office
- Date
- 2021-08-12
- Comments
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No complaints.Sorry they are going to Shell.Good speed,always reliable and exccellent communication.
- Location
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- Location
- Stafford
- Reviewing
- Post Office
- Date
- 2021-08-05
- Comments
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Slowest wifi ever even though they say the pact is btw 6 to 12 mbps.
Obviously when the speed test comes it s 6 never 12 .it s even struggle to load youtube .
- Location
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