1,366 Customer Reviews over 35 pages
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- Location
- Devon
- Reviewing
- Post Office
- Date
- 2016-07-15
- Comments
-
Broadband rubbish slow . Well that's if it works . As for the router total garbage ... so far 2 hrs waiting to go on line .. sort this rubbish out . ( Oh had to use my phone to write this no internet again)
- Location
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- Location
- Poulton-le-Fylde
- Reviewing
- Post Office
- Date
- 2019-03-31
- Comments
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Useless...! Dreadful speeds, often drops out completely, worst provider we’ve had in last 20 years in the same house; same phone line; appalling service. Thought it was a good deal when I saw the offer, but can’t wait for last two months of contract to end. Don’t waste your money. Very frustrating experience. I now learn i’m just one of many....far too many!
- Location
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- Location
- Devon
- Reviewing
- Post Office
- Date
- 2016-08-10
- Comments
-
Yet another unsatisfied customer with poor speeds and dropped connection throughout the day, customer services are not much help keep changing router settings and say monitor for a few days if no improvement contact us again (and wait in a queue usually for 15+ minutes) Lesson learnt, free broadband means crap speeds and connectivity
- Location
-
- Location
- Bromley
- Reviewing
- Post Office
- Date
- 2016-12-12
- Location
-
- Location
- whitacre heath coleshill
- Reviewing
- Post Office
- Date
- 2016-10-20
- Comments
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6 months now with Post Office & regular broadband speed tests show o.3 to 0.8 at best after many phone calls, engineer visits & promises to investigate no improvement. Considering taking out new provider & fighting P.Office to terminate contract. As a small business the service is unusable - most days can`t even access email.
- Location
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- Location
- Ayr
- Reviewing
- Post Office
- Date
- 2017-12-29
- Comments
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THE GRASS IS NOT ALWAYS GREENER ON THE OTHER SIDE, IF YOU ARE THINKING OF CHANGING YOUR BB SUPPLIER LIKE I DID WELL YOU WOULD BE OFF YOUR HEAD TO GO WITH THIS OUTFIT. PREHISTORIC BUSINESS OPERATION WITHOUT A CLUE AND THE WORST BROADBAND SPEEDS IMAGINABLE! STEER CLEAR AT ALL COSTS HOW CAN SO MANY BAD REVIEWS BE WRONG??? WISH I HAD LISTENED BEFORE CHANGING TO THIS JOKE. YOU HAVE BEEN WARNED!
- Location
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- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-11-30
- Comments
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After many years being with PO I decided to switch to a new provider ,Simply because they're cheaper and with PO every bill would be different or higher and hard to understand.Switching was supposed to be easy........I contacted my new supplier and soon after they gave me the date when my service will go live with them. .As I would always pay for 3 months upfront with post office broadband ,The bill they created was also for 3 months. broadband, I was advised by their customer service to not pay it and wait for the adjusted final bill for only 1 month....However I didn't receive the right bill and I was constantly harassed by post office to pay the total for 3 months! I phoned them to explain the situation and asked for the right bill.They kept sending me letters or phoning me that my bill is overdue, Intimidating that this will have an effect on my credit score and so on.....I decided to write a complaint and over the sudden, few days later I FINALLY got the proper bill! HURRAY!! ...But this is not the end of the story...... The letter I got yesterday ( 29.11.18) was for the right amount and to be paid by 8th December. Today (30.11.18) I GOT ANOTHER LETTER STATING THAT THEY STILL HAVEN'T RECEIVED THE PAYMENT, AND THAT THE OUTSTANDING AMOUNT MUST BE PAID IMMEDIATELY?? I mean REALLY?? I had to ask and explain my bill for a month! and you're again intimidating me with your letters? The reason why the bill hasn't been paid yet is because YOU HAVE A MESS IN YOUR SYSTEM!!! how can you possibly send me one day the bill that should be paid within 9 days, and the next day the bill ordering to pay immediately?? NEVER AGAIN!!AVOID !!shame you cant add attachments to this review!! how you can send completely different statements in 1 day apart!
- Location
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- Location
- BARNBY IN THE WILLOWS
- Reviewing
- Post Office
- Date
- 2017-12-14
- Comments
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By far the slowest broadband we have ever had. Speeds of 0.1 and 0.3 are the norm for us. Post office were not interested in improving this blaming our location. Would not recommend to my worst enemy.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-09-14
- Comments
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If I could give this broadband no stars I would. Definitely the worst WiFi ever. Unreliable is definitely the only way to describe it. We have had problems for months. And when we try to get it sorted the customer service team tell us sorry but that's about it. We loose WiFi every night between 8-10 and are told that that's because it's a peak time, but that shouldn't matter, oh and they are also bumping the price up to 37.99 which is a joke, we got this service because it was a bit cheaper and meant to be reliable but it is a joke of a service. If you connect too many devices (more than two) the whole thing shuts down. Do not use this service you will be ripped off
- Location
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- Location
- Abergavenny
- Reviewing
- Post Office
- Date
- 2019-06-29
- Comments
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Complete and utter rubbish, new router from Post Office delivering a fraction of speed promised, I will never sign up with them again.
- Location
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- Location
- Malvern
- Reviewing
- Post Office
- Date
- 2019-10-12
- Comments
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Terrible speed and customer service. Exhorbitant charges for landline calls. Avoid at all costs!
- Location
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- Location
- Notts
- Reviewing
- Post Office
- Date
- 2018-05-03
- Comments
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I have read some very negative reviews of this provider but I can only speak as I find. We have been with them for nearly a year now and have had nothing but good service and support. When broadband failed on one occasion an assistant was very helpful and talked me through the most likely cause. When it was discovered that the cause was a faulty router a replacement was in the post arriving the next day. Once again the assistant was prepared to go through the steps of installation with me. So no, I have no complaints and found the customer service and provision of telephone and broadband excellent.
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2019-12-04
- Comments
-
Keeps turning off. Really slow and bad. Do not buy it!!!
- Location
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- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2022-01-19
- Comments
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Rubbish the are so annoying so unprofessional just. Downloading is 0.3 Mbps and uploading is 0.1 Mbps I been doing the test and when contact them the just cut the line. As they sold all costomers to shell now they don't care at all we are paying for the headach we are having. There is no one we can complain to as soon you say can I speak to manager they just hand up on you. You are bonded in contract which you have to pay but apart that the service forget about that. Avoid don't even think about join them
- Location
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- Location
- Locks heath
- Reviewing
- Post Office
- Date
- 2020-08-19
- Comments
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Absolutely useless, kept delaying the go live date with no explanation! We canceled because they were so unhelpful and such a disappointment!
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2018-10-05
- Comments
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‼️PLEASE READ‼️ I'm with post office at the moment and I'm less than happy with the service. I found out sky were offering to pay up to £100 of your exit fee. I called Post office today to find out how much I'd owe only to find out I could leave for FREE!! So as they have just amended their prices this means you are currently not tied in!
I'm not sure how long this is on for but I called today (5/10/2018)
So if you want to escape this crap broadband DO IT NOW!!
- Location
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- Location
- saltcoats
- Reviewing
- Post Office
- Date
- 2017-01-15
- Comments
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the broadband really bad not even 2 weeks with them it keeps cutting off going slow preamble alter problem the custom help line not any better its the worse broadband out I can see with so many reports on them I have changed but my first bill is £35 and I only been with them 1 week that's shocking you internet not been working since it went live just last week 2017 people don't go with them avoid them you be dissepiment
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2018-09-14
- Comments
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DO NOT sign up for post office broadband! Worst internet ever. Left sky which was a big mistake.
Customer service is dreadful, you are suppose to wait 10 days to get full speed, when you discover you don't you only have 4 days to cancel. You then need to pay hundreds of ££££ to get out of it!!! AWFUL, should not be allowed to operate, daylight robbery!
- Location
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- Location
- saltcoats
- Reviewing
- Post Office
- Date
- 2017-01-21
- Comments
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been with them since the 9 of this month Internet slow keeps cutting off been calling them loads of times with no help telling you to turn off reset over and over upload is about 1mb they keep saying its our phone line box which was just new last year with EE we going over to talk talk in 7 days but this service is a joke I read so many bad reviews on it I regret it charging to them they changed me £35 only been with them 2 weeks with a not working broadband yours love taking money £140 for someone to come check don't think so don't go with them
- Location
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- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2019-06-07
- Comments
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Moved for the price massive mistake we have been stuck with this nightmare for a year with 6 months left they told us we have too many things in use bearing in mind there are only the two of us in the house and we didn’t have this problem with talk talk and a lot of the time there is only one or two items being used it still drops out DO NOT USE THE POST OFFICE when signing up for this review it said leave your email as we might want to contact you hilarious that implies they read these posts or care they will not contact me absolute rubbish
- Location
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- Location
- COVENTRY
- Reviewing
- Post Office
- Date
- 2019-10-17
- Location
-
- Location
- Rhydlewis
- Reviewing
- Post Office
- Date
- 2017-01-01
- Comments
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Rubbish - unreliable connection - slow -
Routers which dont work
cannot connect to my email
Voicemail is unreliable
Hidden connection costs
The only reliable thing is they never fail to collect the money
I would not reccommend this service and I have the premium package!
- Location
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- Location
- Wiltshire
- Reviewing
- Post Office
- Date
- 2015-12-05
- Comments
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Finally made the effort to leave and glad to do so. Started as a great service eight or so years ago but in the recent past a steady decline. Confusing pricing changes/increases and a definite and significant slowing down of speeds (suspect some sort of choking off at peak times). A pity really - would have remained a loyal customer, but something has gone very wrong. 'Bye Post Office.
- Location
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- Location
- Pontarddulais
- Reviewing
- Post Office
- Date
- 2019-11-09
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-06-22
- Comments
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I decided to go for the Post Office Broadband when it came to renewing my contract with Talktalk since they offered a really competitive deal.
My advise would be don't use the Post Office. The Broadband has been the worst supplier I've ever used. The internet drops several times a day and when I log a complaint to Customer Service they always say they can't find a fault and say I must have too many devices connected when when I use a single laptop whilst working.
- Location
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- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2019-10-17
- Comments
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After have a none exsistant connection for a few weeks, I was just told on the phone by their tech ( who qaubelled with me over technical words ) to change the filter in the wall socket as they wear out quickly!
So in other words after just three months the filter is worn down and I have to use the spare, which is them essentially admitting they use cheap parts to send to you. I know it might be hard, but just try and find an extra few quid and go elsewhere, it will be worth it in exchange for time wasted trying to get in touch with them or trying to trouble shoot you connection late at night.
I've been with them for 3 months and had to call technical services 2 times already. Make sure if you do have to complain you call them as they will take up to a week to reply to you if not. The only good thing is the price ( but i guess we get what we pay for ! ) and the first tech guy was really nice and helpful.
- Location
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- Location
- Worcestershire
- Reviewing
- Post Office
- Date
- 2021-11-09
- Location
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- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2020-06-23
- Comments
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I've had several broadband suppliers over the last few years and PO is the absolute worst, we get internet drop outs several times a day (where the devices are connected to the router but there's no internet) and on reporting to them I just get told there's no issue with the line. If I want to download anything then I cannot stream video at the same time. I can't wait for my contract to finish so that I can get back to having usable internet.
- Location
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- Location
- East Grinstead
- Reviewing
- Post Office
- Date
- 2018-01-26
- Comments
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Worst decision I ever made. Switched providers from Sky to Post Office. Post Office switched off my Sky then left me with no broadband and told me it would take a week to sort. Only after blasting them on Twitter did they attempt to sort it in 24hrs. Problem was it would only work on my laptop not my phone nor catch up TV. Rang tech support they told me that that as I had internet connection any issues with my phone were my problem and same for TV. Impossible to log in non phone - several people have tried it and its impmossible. I am cancelling the contract I have had it 3 days. Rubbish don't use.
- Location
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- Location
- Reviewing
- Post Office
- Date
- 2021-05-19
- Comments
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Absolutely so unpleasant and unprofessional company! They scam the vulnerable out of money and charge you for things that you havnt even got like a router they said they would be sending after i changed my address!then they said it was there fault coz they didnt update it properly on the system but still charging me wene ive got no wifi or router box!wish i could cancel but they saying i will incure a charge of 200poumds if cancell
- Location
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- Location
- Bardney, Lincs
- Reviewing
- Post Office
- Date
- 2018-03-24
- Comments
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We were recently offered a free upgrade to fibre from standard broadband to the end of our contract. Looking at the mostly terrible reviews we were doubtful. However so far it has been very successful with download speeds at the lower limit promised. We did lose Wifi once but this was quickly sorted with the help of their technicians.
- Location
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- Location
- Norwich
- Reviewing
- Post Office
- Date
- 2019-02-17
- Comments
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Useless **** the service is had stopped in every 2 minutes or more often we could not to enjoy the online tv the movie has stop always within minutes..unfair policy we need to pay for the nothing for the remainings months because of the contact.. ee get new net with the virgin..
- Location
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- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2021-09-06
- Comments
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This broadband service is corrupt. Someone at pobradband keeps switching my internet on and off more often now than it usually stops working. The phone service is awful as they keep you on hold for 3/4 hour and then I was still waiting for someone to deal with my internet connection. There is someone or some evil people working there messing about with the internet connection.
- Location
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- Location
- Ayrshire
- Reviewing
- Post Office
- Date
- 2016-02-26
- Comments
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It is the worst! The absolute worst! I read the reviews and stupidly went ahead! It's hell! Unless you're sitting in the same room as the box, don't expect to watch a video. If you miss a bill, ONE bill for 1 week, they cut you off and when you phone and pay immediately, it takes 4 days to re-activate. Customer service is a shambolic joke! You could not pay me to take out this line again. I'd rather have a sumo wrestler sit on my face. It is hell! You will want to die. It is worse than the terrorists.
- Location
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- Location
- Perth, Scotland
- Reviewing
- Post Office
- Date
- 2018-02-19
- Comments
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I was switched from fuel broadband to post office broadband when the buyout happened. The assumption was that only the name of the provider would change but how wrong I was !!!!! Speed is up and down, never as fast or as stable as Fuel Broadband was and sometimes I just give up trying to watch netflix. Stuck in a contract, any way out?
- Location
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- Location
- london
- Reviewing
- Post Office
- Date
- 2020-07-04
- Comments
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Speed is average WHEN it connects. if you are just using your internet for the odd email then this would be fine. If you work from home, stream or play online games or anything then this is NOT suitable. There are random disconnections throughout every day and you can be disconnected without warning for up to 10 days.
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2020-03-17
- Comments
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Had to wait several days for fix after losing service when i switched
Tech support hours on the phone nightmare and compared to previous provider same line performance is shocking
I would not rate this service and highly recommend you go elsewhere
- Location
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- Location
- Westcliff on Sea Essex UK
- Reviewing
- Post Office
- Date
- 2017-10-23
- Comments
-
Sorry , no good points .
Dead slow internet speeds.
Phone line far too hit & miss .
Direct Debit payment NOT TAKEN ONCE in my 18 month contract on the date it was supposed to be taken . They blame it on my Bank . Yeah, right .
Not easy to stay on top of if you're on a tight budget . Overall review - GO ELSEWHERE - ANYWHERE ELSEWHERE !
- Location
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- Location
- Buckinghamshire
- Reviewing
- Post Office
- Date
- 2016-12-01
- Comments
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I wish I'd never suggested this broadband provider to my partially disabled Mum. A nightmare from the beginning setting it up, and now we are into day 7 and she still has no broadband as they said that there is a BT outage problem affecting not just them, but other main broadband providers. I am going to negotiate trying to come out of the contract for her, all she needs it for is to send me an email and to do her food shopping. Very very poor experience, we are going to another provider.
- Location
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- Location
- Huddersfield
- Reviewing
- Post Office
- Date
- 2016-01-17
- Comments
-
I entered into an 18 month contract, the 1st 6 months at £15 then the remaining 12 months £23.That price has increased without warning to £24.Consequently I have lost faith in the P.O and will be leaving at the end of my contract.It is unfair that they can change the terms and agreement that I entered into.For all I know come May they could put their price up again.They may gain a little extra revenue for the remaining 11 months of my contract,but after that I will be leaving.If things had stayed the same I would have commited to another 18 months.A contract is a contract and the agreed amount should stay the same.They are going to lose my custom due to their greed.Be warned people the Post office cannot honour their agreement.After speaking to them all they could do was say I am sorry sir.I know its only a £1 this time but the fact they can increase the price when they want weather in or out of contract is very wrong.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.