1,366 Customer Reviews over 35 pages
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- Location
- Harptree
- Reviewing
- Post Office
- Date
- 2019-02-06
- Comments
-
Have just tried to cancel a phone line as no longer needed. Guess what! It takes two weeks for a Open reach chap to stroll around to the frame and disconnect the wire. Its in the contract, but does not come up on the Post Office site, so the Post Office will get two weeks of line rental from me for nothing. Avoid.
- Location
-
- Location
- Chessington
- Reviewing
- Post Office
- Date
- 2019-01-28
- Comments
-
I came across a "Deal" with PO Broadband while looking at alternatives for a friend who is paying through the nose with Virgin for a service they really don't need.
My internet access at the time was through my phone's 4G on GiffGaff paying £20p/m for unlimited calls/texts and 20GB Data.
I researched the PO Broadband, read the disparaging reviews but I figured for £15.90p/m for unlimited downloads I'd risk it.
I went through the sign-up process online, until it got to the credit check where the site basically froze-up. I closed my browser and thought that was that.
The next day I received an email thanking me for choosing PO Broadband, and provided a link to complete my order; which I did.
I received plenty of love-letters and texts from PO in the days that followed, and about a week later my Chinese ZyXEL AMG1302-T11C bottom of the range router arrived!
I knew I was taking a chance with the PO, and knowing that the service is basically run by TalkTalk, I obtained an "old" but far superior Huawei HG633 "Super Router" from a friend who used to be with TalkTalk.
I went live with the PO Broadband on Friday 25/01.
It took quite a few hours for the ZyXEL router to update with my new account settings.
During this time whenever I tried to use the internet my browser was being redirected to www.fujitsutr069.co.uk/cpe.php with a message stating I needed to login to use the internet.
I sent a msg to the PO via twitter @ po.st/I7EbNu, and they responded quickly stating that all I needed to do was install the security software.
I manager to download the software, which was "Fujitsu Internet Security 2013"! Needless to say, it wouldn't even run after installation due to services not being able to start. Now this may well be due to me not uninstalling my usual AV software (a product updated for 2019), but I'd rather keep my trust in a product that I know rather than a 5 year-old unknown!
In the end I didn't actually need the software, the redirection appears to be due to default settings in the router, and once the settings were updated I was able to access the internet via my browser.
I then backed-up the router settings, opened then .cfg file, retrieved my new Username/Password and entered the details into the Huawei router, connected that and I have been online ever since.
My speed is in the ball-park of that stated in my estimate, however downloads, and I pretty much mean ALL downloads appear to be throttled to about 10% of available bandwidth! This may be in the caveat that they say speeds may increase/decrease over the period of 10-days while they find the best connection... Doubtful, but I'll see...
Upload speed is a joke, both times I've run a Speed Test I'm getting just over 700Kbps! Again maybe this'll change in the coming days, but as it stands it's pretty woeful.
The following day, I received an email stating my bill was ready; I was unable to click the link in the email to take me to my account page as they had missed the "s" off of https:// in the hyper-link! A sure sign that the PO's attention to detail certainly isn't in their "Service".
Logged in to my account, went to view my bill, and nada; the site uses Adbobe Flash, along with pop-ups on it's billing pages!!! Firefox wouldn't have it, I had to use Edge in the end to make the payment!
So, in summary:
You get what you pay for, in this case cheap = inferior & outdated hardware & software; however if you prepare a little you can mitigate some of the impact of the PO's poor choices.
I haven't had any service outages, and when I contacted the PO via Twitter they responded quickly, albeit with inaccurate advice, but I expect people are just doing what they are told like good little sheep, unquestioning in their mindless pursuit of trying to obtain some disposable income...
- Location
-
- Location
- norfolk
- Reviewing
- Post Office
- Date
- 2019-01-23
- Comments
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I was told I could make a single payment to cover the entire 12-month contract. I have since found out that this is not possible. In other words, they lied to me. The customer service staff are uneducated and keep asking me what the problem is.
- Location
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- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2019-01-23
- Comments
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What a waste of time! Don't let the cheap deals drag you in - they're cheap for a reason. No one has a clue what they're doing.
We applied online for broadband, told it would be a two week wait to activate. Fine. We then called to check everything had gone through - it had, team on the phone confirmed our engineer date.
Over the next few days, I kept getting emails saying that my application wasn't complete so I called again, only to be told it was fine and that we could expect the engineer in a few days.
Day of installation came - nothing. No engineer, no box, customer services saying that someone on the phone hadn't 'pressed the complete button' - absolute joke.
Called to complain - no apology, sales team tried to sell again and said they couldn't remove my direct debit details.
We were finally called back by the complaints team who apologised, cancelled our direct debit and closed our non-starter account. The fact that we had to call 7 or 8 times and be very persistent to get things done was an joke. Don't go with the Post Office for broadband - they haven't a clue what they're doing and from the other reviews I've read on here - it doesn't seem to be getting any better when and if you finally get installed. AVOID.
- Location
-
- Location
- Penarth
- Reviewing
- Post Office
- Date
- 2019-01-18
- Comments
-
AVOID AT ALL COST
I signed up for a £19 per month unlimited broadband and free calls package, an 18 month package. I’m 12 months in and total charges have come to £421.55 instead of £228 that’s an over charge of £193.55 so far.
According to customer services my monthly contract is actual £19 plus £3 for free evening and weekend calls. Considering I worked during the day, very few calls are made during the day so how my monthly bill can average £35 is beyond me. The internet reliability is dreadful and the speed very poor. Sadly I’m stuck with them for another 6 months and WILL be changing providers. Please don’t use the P.O. for broadband and telephone services, it will cost you a fortune
- Location
-
- Location
- Perth
- Reviewing
- Post Office
- Date
- 2019-01-14
- Comments
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Do not touch! Stupidly signed up, then discovered how rubbish it is! Too late to cancel! Router set up so YOU CANNOT USE STREAMING DEVICES! Phoned customer services who told me that is just the way it is! I would never signed up if I’d known this! Charged for 1571 answer service.
Overall rubbish! Can’t wait til I can leave without penalty!
- Location
-
- Location
- North Yorkshire
- Reviewing
- Post Office
- Date
- 2019-01-09
- Comments
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I signed up and was fool enough to accept their offer of a saver charge for Line Rental. It was a good offer financially. BUT. With one contract applied to the Line Rental for 12 Months and the Phone and Broadband charges on the contract for 18 months the PO puts itself financially in a win:win position ad. inf.. To top the insult they have - without telling their customers the cost - changed their Line Providers from BT to TalkTalk.
Cost incurred to leave this January is now: £77 Early termination of one part of contract OR Full Cost Line Rental for remainder of contract to July AND then to join another Line Provider you will likely be forced to go back to BT with a connection charge of £60.
Frankly I think it is underhand and I am disgusted as a customer that I was not treated better than that!
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2019-01-08
- Comments
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Apsalutly shocking connection poor and slow connection internet and WiFi keep switching off and red light comes on my router resulting me having to switch my box off and on again I deffo will not be recommending these to any one I no and I will be changing provider
- Location
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- Location
- stockton
- Reviewing
- Post Office
- Date
- 2019-01-07
- Comments
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the worst internet ever dial up faster everyday it goes off atleast four time everyday and when you ring them do this do that and they say are records so only gone off once they lie and that's way we leaving also paying for service your not getting thet need to be reported to ofcom
- Location
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- Location
- Haddington
- Reviewing
- Post Office
- Date
- 2019-01-05
- Comments
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Absolute joke of a company after 6 years and poor internet service im done still waiting on an engineer 1 year later Told on phone to unscrew the box and check it after doing this and seeing sparks get told they fixed it at there end must be magicians
- Location
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- Location
- Brixham
- Reviewing
- Post Office
- Date
- 2019-01-05
- Comments
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Sent me a totally useless router. not compatable with chromecast and other such devices. Welcome to the 19rh century.
- Location
-
- Location
- Central London
- Reviewing
- Post Office
- Date
- 2019-01-05
- Location
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- Location
- Crowborough
- Reviewing
- Post Office
- Date
- 2019-01-02
- Comments
-
Poor service. After signing up, I had to wait 8 days for an engineer to visit and identify if their router was faulty, then 5 days for a faulty router replacement to arrive, then found out after 5 days they hadnt even ordered it. Ive got to wait another 5 days for it to arrive. I wish Id gone to sky. To exit the contract they will charge me £150. My advice to post office is to remove their franchise.
- Location
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- Location
- bamber bridge
- Reviewing
- Post Office
- Date
- 2019-01-02
- Comments
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absolute fantastic service I have the unlimited bb with home phone service never had a problem with any service an when I ring up to see what new deals are out there I am gifted fantastic service from everyone I speak too and always given a better price,
I would recommend to anybody
- Location
-
- Location
- maidstone
- Reviewing
- Post Office
- Date
- 2019-01-02
- Comments
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Dreadful. First the router never turned up and when I rang the woman just kept saying over and over again that it had been delivered to my house. No matter how many times I told her it had not been she just kept saying it. She finally said she would send another - which never arrived but fortunately a week later a neighbour dropped my one in. Since then downhill all the way. I received nothing from them. Their email bill went into junk. They can't just let you reset your password - it must be posted. You can't just pay your bill you must log into their defunct site. They would NOT take off the child limitations on the broadband nor would anyone tell me how to do it. I just can't wait for this nightmare to be over. Also the internet is SLOW and crashes all the time......
- Location
-
- Location
- Eastbourne
- Reviewing
- Post Office
- Date
- 2019-01-01
- Comments
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Hi all,
Internet speed constantly drops and crashes.
Completely unreliable.
After 3micro filters and and engineer visit still having the internet crash. I requested I could pay for an upgrade to fiber. Unfortunately sir we do not provide fiber in your area .
They offered to cancel the contract free of charge in writing . Then I see my bank accounts has been hit with 2 transactions for £74 over the Christmas period.
Never use this low life company.
The people on the phone are friendly enough they just have to deal with the company bad products.
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2018-12-29
- Comments
-
Awful. First they didn't send the router and claimed they did. Then they claimed they sent me another router, but when I phoned a third time it hadn't been done. Finally got the router and the service started 4 days late. Service wasn't strong or fast enough for my needs despite claiming it is, and I now cannot work from home as the system is too weak for the computer system I need to use for work. Even for normal, personal use it crashes at least once a day. Wish I had gone somewhere else and will be cancelling the second I can get a better company in. Avoid at all costs.
- Location
-
- Location
- Powys
- Reviewing
- Post Office
- Date
- 2018-12-28
- Comments
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We have complained to the PO about the atrocious speeds we receive for a very long time and they simply do not care. After a sustained effort on our part we managed to get an engineer to our house. He took a reading and we had an amazing 5 mbps! We never knew such speeds were even possible as our best days are 1.5 mbps. He had not left the drive in his car before we were at 2.5 mbps and within half an hour we were at 0.5 mbps. Spooky eh? Today we have 30 kbps which is the motivation for this review. Contacting them is a glimpse into hell.
- Location
-
- Location
- Gateshead, Newcastle
- Reviewing
- Post Office
- Date
- 2018-12-27
- Location
-
- Location
- Canterbury
- Reviewing
- Post Office
- Date
- 2018-12-27
- Comments
-
Very very poor from start to finish. Long periods of no connection happening several times a month the and customer service is clueless at how to resolve it.
- Location
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- Location
- Boston lincs
- Reviewing
- Post Office
- Date
- 2018-12-22
- Comments
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Please, please consider your options before committing to this utter rubbish, customer service is atrocious, technical department sound like kids but lack knowledge and know how. Constantly dropping connection and suffering with extended down time. No apologies or compensation keep saying my lone is fine but it isn’t..... they
Do not accept their service is awful
- Location
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- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2018-12-22
- Comments
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PLEASE AVOID. THEY ARE ROBBERS. DONT PROVIDE YOU WITH NO SERVICE AND STILL CHARGE. I BEEN WAITING 4 WEEKS TO GO LIVE AND ANOTHER 3 WEEKS FOR THEM TO RESOLVE ISSUES. NEVER EVER USING THIS COMPANY AGAIN
- Location
-
- Location
- Angus
- Reviewing
- Post Office
- Date
- 2018-12-21
- Comments
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Worst internet I have ever seen. Claimed 12mbps but actually getting 0.65 Mbps. The router doesn’t work properly you have to keep reconnecting your phone also says you have the wrong password even though you were connected 10 seconds ago
- Location
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- Location
- Hammersmith
- Reviewing
- Post Office
- Date
- 2018-12-20
- Comments
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I had Post Office broadband at a previous address and when I moved I thought I'd keep it to see if the move made any difference. It hasn't. It's still terrible. I always wake very early and use the internet for a couple of hours before going to work, when it lets me. It is extremely unreliable, constantly slow and stops all the time. I had BT engineers rewire everything and put in new boxes for the phone when I moved and when I phoned customer service about the broadband I was told that the problem was with the connection box in the house. I told the twit that they had just been put in and she was lost for an excuse but tried to get me to take the box to bits. They said they would send out a BT engineer but he would only wait 10 minutes and if I wasn't there I'd have to pay over £100. I took time off work, waited and nobody arrived. They said the problem was fixed at a junction box in the street and he didn't need to come to the flat. Customer service is worse than anything I've ever known. A total lack of communication, treat you like a fool and very difficult to get hold of. I'm looking for a new provider and I'll do it without telling them or giving a reason. Today it has been of more than on!!!
- Location
-
- Location
- Scarborough
- Reviewing
- Post Office
- Date
- 2018-12-17
- Comments
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Used to be fine, these days it seems to be off more than on. Terrible.
- Location
-
- Location
- Wellingbourogh
- Reviewing
- Post Office
- Date
- 2018-12-14
- Comments
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Dreadful. You are routed through the Post Office server meaning you are not connected to any web site if they don't have the bandwidth. You are 100% monitored for every browse. A truly awful service. I will pay the termination fee to get out of this. It is THAT bad.
- Location
-
- Location
- RICHMOND
- Reviewing
- Post Office
- Date
- 2018-12-14
- Comments
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I want a reasonably quick broadband and home phone service that is not too expensive as I do not download music or videos. Just use for sending emails and looking information up on Google, occasionaly buying items on line. I AM NOT VERY COMPUTER SAVY !!!!!
- Location
-
- Location
- Shropshire
- Reviewing
- Post Office
- Date
- 2018-12-13
- Comments
-
AVOID POST OFFCE BROADBAND .... 2 days ina dn its useless. keeps loosing signal, takes forever to open page.
was told signal would be between 6-11bps turns out to be 1.6bps
AVOID AVOID AVOID
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2018-12-12
- Comments
-
The wifi only worked if my laptop was right against the router. Even if I moved it a foot away it would stop working. I telephoned customer services twice. First they said it will take about 10 days to pick up. Second time they said they will give me £25 as good will gesture to buy a wifi extender. I went to PC World to find a wifi extender for this price but all the good wifi extenders were really expensive. I should not have to be going to PC world to buy extras for a wifi coverage in the first place. I sent two emails asking if they can send an engineer to look at the router or not charge me cancellation fee as the problem is with their router but my emails got ignored. After getting extremely frustrated with their service I decided to end the contract even though I will be charged cancellation fee. I did not care. I just wanted out from this really terrible service. I put up with this service for a month and then cancelled it.
- Location
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- Location
- Cheshire
- Reviewing
- Post Office
- Date
- 2018-12-11
- Comments
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Woeful speed struggling to get 6mbps and can be as low as 4 with constant drop out most of the time. Useless customer service who just follow scripts and then threaten you with a BT callout charge if you're to blame. The router looks like it cost 50p to make and the cables are like 1970's bell wire, no wonder it doesn't work!! Next stop is the ombudsmen.
- Location
-
- Location
- Derry
- Reviewing
- Post Office
- Date
- 2018-12-11
- Comments
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Horrible customer service.
Switched from Post Office to BT as BT gives 5x better speeds for the same price.
When I got the BT Setup, post office refused to give my new provider access to my phone line demanding a fee with ZERO notification. Terrible and cheeky customer service kept trying to fod me off until I got 1 good person after 2 hours.
- Location
-
- Location
- LEICESTER
- Reviewing
- Post Office
- Date
- 2018-12-07
- Comments
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speed is a little slower yet my PC seems quicker landline is clearer than with BT no direct debit just pay each month best of all BT £41 a month PO £21.90 a month including anytime calls and no paying 3 months in advance catch up TV is great too WOOHOO!!!
- Location
-
- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2018-12-07
- Comments
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Slow and unreliable! Constantly dropping connection. Avoid!!!!
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2018-12-06
- Comments
-
Literally the WORST EVER!!! don't waste your time going for it. The internet is dreadfully painfully slow. Literally takes me minutes just to load a page.
- Location
-
- Location
- Selby
- Reviewing
- Post Office
- Date
- 2018-12-04
- Comments
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Wish I had read the reviews first worse broadband ever will cuts out all the time Can’t watch a film without it buffering & can only have 2 devices connected at the same time if a third connects it slows right down it goes off every night between 8.30/9pm evey night without fail I can’t wait to finish my contract in January.
Thinking of post office for internet DON’T DO IT !!!!
- Location
-
- Location
- Stoke-on-Trent
- Reviewing
- Post Office
- Date
- 2018-12-04
- Comments
-
Well when you think PO broadband service could not get any worse it did, now been been completely off for nearly 2 days. After my last complaint a BT engineer was supposed to come out, I was told they just did a line test and closed the case. Now been told another BT engineer and a "coach" are coming out to sort out the problem. got another months refund out this crap company. How on earth do companies like this stay in business. ???
- Location
-
- Location
- Southampton
- Reviewing
- Post Office
- Date
- 2018-12-03
- Comments
-
Moved to PO Broadband as their price was VERY good and THEN read the reviews and tried to cancel before it went live. An extremely personable lady at PO talked me out of cancelling and hey presto, the switchover went like a dream! My big concern was the streaming speed for Netflix HD but this has been fault-free since start-up. The speed is a little lower (11mbps) against 14mbps that I was getting from Plusnet but in the event it causes no problems and Plusnet didn't do me proud. Altogether HIGHLY recommended!!!!
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2018-12-03
- Comments
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It is totally rip-off company. Customer service not answering the phone at all.
- Location
-
- Location
- Seth Wales
- Reviewing
- Post Office
- Date
- 2018-12-03
- Comments
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Early days so hence reliability and speed scores but everything happened on time and information and telephone support were great.
- Location
-
- Location
- Stoke-on-Trent
- Reviewing
- Post Office
- Date
- 2018-12-02
- Comments
-
Well the situation with my sisters broadband is still ongoing, still the same rubbish service from this bunch of trained monkeys. Now on our 5th engineer call-out and 3rd router. download speed is 0.22 meg, and upload speed for some reason is 0.56meg, its like being back in the old dial-up days. Now just got a 3rd refund from them , I reckon they will give up before I do. They sent me to the supportal website to monitor the speeds, only problem that was not working with a 404 error. Talktalk run this service which tells you everything. Personally companies like this should be legislated out of business. DO NOT I repeat DO NOT use them or Talktalk, because you will live to regret it.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.