1,366 Customer Reviews over 35 pages
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- Location
- whitacre heath coleshill
- Reviewing
- Post Office
- Date
- 2016-10-20
- Comments
-
6 months now with Post Office & regular broadband speed tests show o.3 to 0.8 at best after many phone calls, engineer visits & promises to investigate no improvement. Considering taking out new provider & fighting P.Office to terminate contract. As a small business the service is unusable - most days can`t even access email.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Post Office
- Date
- 2019-07-15
- Comments
-
You really do get what you pay for with the post office broadband and that is utter rubbish connection. They also have told me on several occasions they would refund due to the inconveniences and interruptions in connection-they never have nor i expect will they ever.
The connection is down far more often then i have ever experienced with any other network. Next time i'll find a way to raise the extra few pounds because the stress of trying to work and being stopped by a bad connection is worse.
- Location
-
- Location
- Doncaster
- Reviewing
- Post Office
- Date
- 2017-10-22
- Comments
-
This company is absolutely unbelievable, took over when my old provider went out of business made mistakes. Customer service advisor are either not trained or a bit dim. Had to ring every month for o check why they keep charging me more than my plan when I haven't gone over my data or used my phone. fed up and only been with then 3 months. I won't be renewing in 18 months. Rubbish companythey should stick to delivering letters.
- Location
-
- Location
- Kilrea
- Reviewing
- Post Office
- Date
- 2016-09-25
- Comments
-
I had the worst ever experience ever with the post office telling me I had service when I didn't, even when they get me to do a speed check and it doesn't work due to no internet. I was glad when the contract was over a few years ago. Unfortunately my wife has the memory of a goldfish and a couple of years later signed up again. Hell all over again. Now that the she has cancelled due to he contract being up we were told they would keep our number. Other providers have confirmed this. They have also slowed us right down - hence the review. You don't need this, nobody does.
- Location
-
- Location
- HUNTLY
- Reviewing
- Post Office
- Date
- 2018-04-17
- Comments
-
Avoid PostOffice Broadband at all costs. I have only been with them one month, and already my broadband speed has dropped from 8Mbs to 1.6Mbs. Their technical department keep contradicting their instructions t me and they are asking me to conduct tests that should have been carried out when the fault first developed. I wish I had never left my last ISP! I will be contacting OFCOM if things aren't sorted quickly.
- Location
-
- Location
- maidstone
- Reviewing
- Post Office
- Date
- 2019-01-02
- Comments
-
Dreadful. First the router never turned up and when I rang the woman just kept saying over and over again that it had been delivered to my house. No matter how many times I told her it had not been she just kept saying it. She finally said she would send another - which never arrived but fortunately a week later a neighbour dropped my one in. Since then downhill all the way. I received nothing from them. Their email bill went into junk. They can't just let you reset your password - it must be posted. You can't just pay your bill you must log into their defunct site. They would NOT take off the child limitations on the broadband nor would anyone tell me how to do it. I just can't wait for this nightmare to be over. Also the internet is SLOW and crashes all the time......
- Location
-
- Location
- Cumbria
- Reviewing
- Post Office
- Date
- 2018-05-21
- Comments
-
My advice? STAY AWAY FROM POST OFFICE BROADBAND. I have it installed in a second home, where it's used for five days per month, but the router is switched on permanently. Went ok for some months, then Post Office upgraded us to fibre 'for free' - we didn't want it, but it was imposed on us. Shortly after that, the contract expired - and we had a large price increase imposed on us! Called them to complain, and they said they'd get someone to call me back. Callbacks never materialised - I've checked my mobile log and they have not tried to call me. Meanwhile, the latest bill is up by another £5 - it's now almost £10 per month on top of what it used to be, and they say that they can't revert it back to cable. I'm looking for another ISP.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2015-05-05
- Comments
-
This is the worse company you can switch your home phone and broadband, unfair people who talk to you as a customer service, they don't know how to manage, they don't care and respond about any thing.
I had a extremely bad experience .
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2016-07-21
- Comments
-
After 4 months of complaining about the speed no joy, my neighbours all get 20mbs and I get 5mbs, on my last call they said they probably pay more!! So the speed according to the PO is based on what you pay not location. Trust me use another provider that has a customer service that is worth a call.
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2016-02-19
- Comments
-
Awful. Really, really awful. Moved to PO from BT at the end of September. I've been trying to get out of the contract ever since because as soon as we switched, our internet speed slowed down to less than 1 MBpS such that we could no longer watch iPlayer, or UTube, or really even surf the internet. We had perfect internet for 5 years before that with BT (with a normal internet service). To be fair, their customer service team tried to help find the problem, but they weren't very good at it. Their technical teams didn't have the know how of the BT technical teams when it came to trouble shooting technical problems, so nothing ever changed. PO has, I think, finally agreed to release me from my contract without penalty, and I will be going straight back to BT.
- Location
-
- Location
- Middlesbrough
- Reviewing
- Post Office
- Date
- 2016-08-14
- Comments
-
What a complete waste of time, the Broadband is worse than the old dial up, the WiFi can only be accessed 10'0" from the router then disconnects, absolute RUBBISH. Now have to pay full cost amount to get out of contract, what I did was order P.O. broadband on the 12th July to have installed on the 28th, after connecting and after 2 days I rang to have it disconnected but, here is the best bit, I had 14 days to cancel, but from the day I put the order in etc, therefore I could not get out of the contract as the 14 days only took it to the 26th before I even had it installed, my argument with them was, HOW would I know it was not fit for the purpose until it had been connected etc.
- Location
-
- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2019-12-29
- Comments
-
AVOID!!!!!
Never had a problem with any other providers supplying 11Mbps before. Too many drop outs with Post office internet, netflix looks like its running on low resolution, 480p. When I rung to cancel it I was told they don't do a trial period and would have to pay £128 to do so. Annoying as it is, unless I upgrade I am stuck with them for the whole year. Also the customer service was like talking to someone who doesn't care for its customers.
- Location
-
- Location
- South Molton, Devon
- Reviewing
- Post Office
- Date
- 2018-01-15
- Comments
-
As a post office employee I changed to Post office Broadband- after all it's a product I'm supposed to promote. The transition was smooth, but the broadband seemed slow. Its wasn't until I wanted to watch a programme on iplayer over christmas that I realised how useless it was! it took 3 hours to download a half hour programme- it buffered too much to watch it without downloading- in the end I missed the opportunity to see one of the few programmes that apealed to me! :(
unless all youwant to do is readi your e mails- this is not for you. The post office broadband staff were very sympathetic and helpful, and I was able to break my contact without penalty because the minimum guaranteed speed of 8 rarely got above 1.2!
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2017-08-09
- Comments
-
Do not waist your money on them !!!. Terrable company to deal with. And lie to you constantly. The staff are totally us. And broadband is super slow and drops connection all the time. Save your money. Stay away
- Location
-
- Location
- Nottinghamshire
- Reviewing
- Post Office
- Date
- 2019-09-25
- Comments
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Have to phone customer service on mobile as you are charged on your landline(!!) albeit I was on their inclusive weekend phone package. Rude and contradicting call handlers. Luckily got out of contract as they put up price mid contract. Have gone back to Sky. Avoid these charlatans at all cost
- Location
-
- Location
- Essex
- Reviewing
- Post Office
- Date
- 2019-05-12
- Comments
-
AVOID AT ALL COSTS!!! They keep taking my direct debit on the wrong day and don't rectify it i’ve asked three times. The. Tell me i’ve Never asked. The broadband drops of 20 times per day, they blame everything but their own **** show of a service. I signed up to the 12 months at £15.90. I’m pulling it out as soon as my new sky hub arrives. I have 6 months left to run, i’ll Pay for the two side by side until the contract is up. Never ever again will I use this utter excuse for a service.
- Location
-
- Location
- Wales
- Reviewing
- Post Office
- Date
- 2016-10-25
- Comments
-
Horrendous in every way..I first tried to cancel my contract prior to my service going live. I did leave it till the last minute but nevertheless I should have been able to due to their T's and C's. They told me their T's and C's had changed!!!..Although their literature I had in my hand, had NOT been changed..They would not budge and the service went live. 2 months ago I received notification that my Bill was about to increase !!...BT warned me this would happen. They draw you in to a "good value" 18 month package and then increase the cost after 4 to 6 months....I have Not had a working landline since Sunday 16th October.....Despite sending an email daily.I did not hear back from P>Office until Wednesday 19th Oct....They told me it was an external fault and they would report it to BT... It is now 25th Oct and I still dont have a working land line....I sent an e mail yesterday and today and still no response...offer of compensation or explanation. Utterly Useless....
The Broadband has been painfully slow and my modem needs rebooting about 8 times daily.
DO NOT under any circumstances use the Post Office as a service provider...They are expensive and Customer Service is Non existent ....Stick with the Devil you know...
- Location
-
- Location
- Anglesey
- Reviewing
- Post Office
- Date
- 2017-01-10
- Comments
-
Hopelessly slow and intermittent. To cap it all when the router failed they refused to replace it as I was "out of contract".
- Location
-
- Location
- Warwickshire
- Reviewing
- Post Office
- Date
- 2020-05-06
- Comments
-
Absolutely the worst broadband I have ever had - in line with many other reviews here, I have ha0d broadband at the same address with many providers, with consistently decent speed - UNTIL Post Office. Daily total disconnection for a few minutes at a time, unbelievably low speed (measured: 0.7Mbps).
They then wanted to charge me £30 to leave a couple of months early. The only reason this review isn't consistently 1-star is because a customer service agent was eventually able to help waive this charge - after which I was satisfied, but after two days solid of utterly atrocious speeds (websites failing to load, let alone streaming video) I decided to leave another review to warn others about this utterly terrible service, while I wait for my next router to arrive.
It just does not work as required, at all. It's like being back on dial-up. Avoid.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-08-17
- Comments
-
Dont be fooled, they might be the cheapest option around but that is simply because they provide no service whatsoever. I got grossly misinformed regarding my router go live date (on 3 occasions!!)and therefore missed a few days of work because of them! Not only that but apparently I am entitled to no compensation as in their eyes "it is not their fault if some of their employees read out the go live date wrong". On top of that my router had been sent to the wrong address at the start.
Please avoid, or you'll have yourself stuck in a 12 month contract with those idiots.
- Location
-
- Location
- Weston super mare
- Reviewing
- Post Office
- Date
- 2016-10-29
- Comments
-
After 2 years of having post office broadband I have had enough signal keeps dropping all ways faults on lines cracking etc so I just put transfer into talk talk they will be little better STAY AWAY FROM PO I GIVEN UP
- Location
-
- Location
- Brant Broughton
- Reviewing
- Post Office
- Date
- 2018-05-26
- Comments
-
I wouldn't advise using post office. To list the issues:
- They are more expensive than other providers
- Their broadband was very very slow; customer service were powerless to help.
- We switched to fibre and this seemed to help but it turned out six months down the line that the engineer who completed the switch had messed up the wiring in the exchange which rendered us unable to switch ISPs.
- They put a bar on our number for no reason, when we asked for this to be lifted, it later turned out that they had failed to do so.
- When we notified them due to a price change that we were ending our contract with them they failed to end it and continued charging us.
- It took an engineer booked by another ISP to discover and fix the fibre issue caused by PO in the first place.
- I am still waiting for my final bill and for the three months of payments to PO while I wasn't with them to be reimbursed.
- Location
-
- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2020-08-11
- Comments
-
I've not been compelled to write many reviews but I'm left no option - the Post Office Broadband is simply awful. I joined up at the beginning of the year and have encountered problem after problem. Having to wait over six weeks for an engineer was just the beginning. I wasn't able to use any form of internet for over three months - and even though it's connected now it's so slow it's impossible to use, so I've been forced to spend hundreds on purchasing extra data on my phone so I can use a hotspot. I was promised a refund for the months where I couldn't use the broadband, but nothing has come through. I then called to cancel my contract today as it's still not working well enough to use and now have been told there's a £60 cancellation fee! I'm cancelling because the service is so useless - but have to pay for the pleasure. Please avoid using this company for your Broadband - they are terrible!
- Location
-
- Location
- Derbyshire
- Reviewing
- Post Office
- Date
- 2021-01-11
- Comments
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Like an idiot I went with these cowboys for broadband.
I had faster 56k dial up. When the internet went down which it did almost every day it was our fault according to the advisor at post office.
We were supposed to have an engineer in August and we’re still waiting now.
The advisors were rude as always interrupting me when I was trying to ask them something.
Now I have switched away and before my final bill has arrived the idiots have set debt collectors onto me.
For less than £20.
- Location
-
- Location
- Camborne
- Reviewing
- Post Office
- Date
- 2019-12-24
- Comments
-
Disappointing, to say at least. I have more drop off in a week than with Plusnet in 3 years. I will leave PO broadband as soon as the contract will end (in a year or so). They must improve or many customers will do the same.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2018-09-04
- Comments
-
Don’t ever consider the POBroadband & phone deal.
The broadband is rubbish, as slow as going back 20 years into the dark ages, the phone line with a consistant background hum.
I cancelled after one Day!
Am back with my previous supplier: phew! What a relief!
- Location
-
- Location
- Trowell, Nottingham
- Reviewing
- Post Office
- Date
- 2016-03-28
- Comments
-
I have been without email since last Thursday afternoon. When I contacted customer service no-one seems to know anything or if they do they are not telling. Some of theoperators were quite rude. I am changing my operator.
- Location
-
- Location
- Stoke-on-Trent
- Reviewing
- Post Office
- Date
- 2020-01-22
- Comments
-
To start with the sales staff mislead me about transferring my number, said I could keep my old then changed it, everyone I spoke to was a total waste of time or just didn’t care,
The speed is absolutely rubbish, I’m so unhappy with the service I have no contacted trading standards, STAY AWAY from them
- Location
-
- Location
- Londom
- Reviewing
- Post Office
- Date
- 2020-03-20
- Comments
-
Internet keeps turning off. No one in customer service make you wait on call for more than 20 mins.
Rubbish network
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2018-08-13
- Comments
-
I had up upgrad my internet just to get the standerd internet,
Internet still cuts out, so I called cc you know what they did hunge up the phone , so I called back with a second complaint they never called me back, my advise is to look some were els , all so for you geeks ip4 is VI's on top off other cmsec problems no good for dark net and there routers are the mane problems agane cmsec DNS, and network protocol will all have to be changed
- Location
-
- Location
- Southampton
- Reviewing
- Post Office
- Date
- 2016-12-05
- Comments
-
Well where do i start maybe nov7th when broardband went live ,yes great came on when they said and since the8th nov on /off and this last week off , phoned the support number and calls may be recorded message and thats all i got for 6 days probely 6hrs on call in a que
POST OFFICE GET YOUR ACT TOGETHER
- Location
-
- Location
- Shrewsbury
- Reviewing
- Post Office
- Date
- 2019-10-26
- Comments
-
useless system very poor signal strength
- Location
-
- Location
- stoke on trent
- Reviewing
- Post Office
- Date
- 2017-02-20
- Comments
-
Broadband keeps going down. Not possible to watch programmes without continual interruptions. All phone calls to complain end with nothing being done. My daughter goes next door as she now refuses to use post office. Time to move.
- Location
-
- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2019-06-04
- Comments
-
Have joined Post office Broad band,
3 weeks ago, what a bad decision that was,I just wish I had read the reviews first before joining,
I getting much same problems as in these reviews, speed drops or goes into limp mode,every day totally unreliable, I have made 6 phone calls to them, sent in 6 speed tests, they say I am getting what was promised on the speed & are closing my complaint, I told them I will not except their decision on this & I am going back to SKY, lesson I have learned is look @ customers reviews before sighing up, wish I wish I had.
- Location
-
- Location
- Banchory
- Reviewing
- Post Office
- Date
- 2017-10-18
- Comments
-
Worst company I've ever had to deal with in 26 years.
Rock bottom customer service, after nearly 6 months I still have not received my welcome pack, despite requesting it 9 times, also have the spelling of my name wrong, no bills get sent to me - all I get told is that I can view them online and if I read my ( non existent welcome pack/contract) it tells me how to do so on there. As a result, I've had my service cut off once due to an unpaid bill - paid immediately as soon as I received a nasty threatening letter - it seems they do know my address after all!!!! So why no welcome pack or contract????? I don't even know the terms and conditions of my deal as they continually fail to send it to me.
I've had my line fixed twice now as it didn't work, and now after having been cut off and restarted again it runs at an unusable slow speed, told to wait three days to wait for it to catch up! A catalogue of mistakes and utter uselessness from the post office - and their customer service is the worst I have ever experienced. Stay well away from this useless uncaring company as they are incapable of helping you or sorting out problems in any way - shame I can't give them minus marks actually as it would be minus 5 stars - they are honestly that bad!
Find a reliable, trustworthy company instead as the post office will not give you anything like what you ( quite rightly) expect. They are utter rubbish!!!!
- Location
-
- Location
- Godmanchester
- Reviewing
- Post Office
- Date
- 2018-02-03
- Comments
-
Tempted by the price, don’t go near it, unreliable, drops out, you can’t even downloading ad anything, upload speed of 0.8mb!
2.30 hrs on the phone yesterday , still can’t do anything! Selling a service they can’t provide!!
- Location
-
- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2019-12-19
- Comments
-
Most dire internet package I have ever had. Endless connection drop outs and very poor speed. Endlessly rebooting router box. Dial up was more reliable in the 90's. Customer service just log your comments but do nothing.
Counting down the days to the end of my contract.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2020-04-27
- Comments
-
If it was possible to give zero stars I would give zero. DO NOT USE THIS 'SERVICE' it's abysmally bad, by FAR the worst of any I have used, and I've used several in this house over the years.
Barely works at all, even when I've resorted to plugging in an ethernet cable. The signal is rubbish and constantly drops out. I've had to resort to tethering to my phone on multiple occasions. It also doesn't work with chromecast, which is another problem. It's so bad that I'm considering switching before my contract term is up. Terrible, just terrible. I NEVER normally write online reviews except to praise positive service so that gives you an indication of quite how terrible and not fit for purpose this 'broadband' is. I will NEVER use this company for broadband again, because quite simpy you don't get any broadband!
- Location
-
- Location
- North Sheffield
- Reviewing
- Post Office
- Date
- 2016-03-10
- Comments
-
Can't add anything that hasn't already been said. AVOID at all costs! Absolutely dreadful, slow, non existent internet... only given service 2 stars as the staff were always polite and tried to be helpful, not that anything that was suggested made any difference. Kept telling me their tests showed we had an average speed of 4mg, well why the hell is it unusable then!! Have just tried to cancel contract but told would have to pay £200 to leave! I thought PlusNet were a little slow but how I wish I'd never moved. Look elsewhere, don't touch with a bargepole!!
- Location
-
- Location
- Basingstoke
- Reviewing
- Post Office
- Date
- 2019-12-15
- Comments
-
Completely unreliable "broadband". Cuts out several times a day
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.