1,366 Customer Reviews over 35 pages
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- Location
- Reviewing
- Post Office
- Date
- 2021-10-22
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- Location
- Reviewing
- Post Office
- Date
- 2016-02-19
- Comments
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Awful. Really, really awful. Moved to PO from BT at the end of September. I've been trying to get out of the contract ever since because as soon as we switched, our internet speed slowed down to less than 1 MBpS such that we could no longer watch iPlayer, or UTube, or really even surf the internet. We had perfect internet for 5 years before that with BT (with a normal internet service). To be fair, their customer service team tried to help find the problem, but they weren't very good at it. Their technical teams didn't have the know how of the BT technical teams when it came to trouble shooting technical problems, so nothing ever changed. PO has, I think, finally agreed to release me from my contract without penalty, and I will be going straight back to BT.
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- Location
- Reviewing
- Post Office
- Date
- 2016-09-07
- Comments
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Complete joke. Was with them for years but changed recently due to appalling service. The service got worse over time and the connection speed with it. Absolutely disgusted by customer service completely incompetent. Would not recommend to anyone!
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- Location
- Reviewing
- Post Office
- Date
- 2019-12-04
- Comments
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Keeps turning off. Really slow and bad. Do not buy it!!!
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- Location
- Reviewing
- Post Office
- Date
- 2018-01-07
- Comments
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Absolutely terrible. If you are thinking of changing then don't, especially if you are a gamer on console. You always lag and the customer service is rubbish , I would recommend moving to Plusnet as they cost the same and higher Wi-Fi speeds.
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- Location
- Reviewing
- Post Office
- Date
- 2018-02-27
- Comments
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The staff on the phone are shocking I have a voice mail from a "manager" stating he would reduce my bill on the contract due to being messed about for nearly 2 months then when I called to disguss he point blank refused to talk to me I then used my brothers details to trick him and he was rude to me Post office Internet is not what you want!! Shocking service.. very few of the staff have given me the correct information.. WHY DO THEY ALLOW THEIR STAFF TO LIE!! I'M NOW RAKING LEGAL ACTION AS I'M STILL NOT LIVE!!
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- Location
- Reviewing
- Post Office
- Date
- 2017-06-29
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- Location
- Reviewing
- Post Office
- Date
- 2020-05-28
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- Location
- Reviewing
- Post Office
- Date
- 2020-05-22
- Comments
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Hi,
Im a 16 year old that studies computer science and i have never 1ce seen a connection drop to as low as 4000 kilo bites, or to put it simply. HALF A MEGABITE!? Connecting a damn nokia to ur devices would be better
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- Location
- Reviewing
- Post Office
- Date
- 2020-05-03
- Location
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- Location
- Reviewing
- Post Office
- Date
- 2019-11-01
- Comments
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Atrocious service, appalling customer support, zero accountability. Avoid like the plague. Purchased broadband, no service was provided, got tired of waiting for resolution so asked to cancel but advised I would be charged for the remainder of the contract regardless.
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- Location
- Reviewing
- Post Office
- Date
- 2017-09-21
- Comments
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Switch over from fuel with no warning and didn't find out until internet stopped working.
When they couldn't fix it after hours on the phone I was left with no internet for a week while they sent a new router.
Internet works but cuts out frequently, after a week of this I rang them again and was transferred to a number of departments until it was decided an upgrade would solve this and a new router would be sent in 3-5 working days.
I waited 10 days and made yet another call to be told that my new internet wouldn't be going live until another week and had to wait for my router until then...
Over a month of this, it would of been easier and faster to cancel and find a new internet provider.
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- Location
- Reviewing
- Post Office
- Date
- 2019-03-18
- Comments
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Brilliant service cant fault postoffice. Brilliant i can pay with my card at postoffice too.
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- Location
- Reviewing
- Post Office
- Date
- 2020-06-18
- Comments
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AVOID AVOID AVOID - Post office broadband customer service is THE worst customer service I’ve ever experienced. Unhelpful with a can’t be bothered, not my problem attitude!
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- Location
- Reviewing
- Post Office
- Date
- 2021-07-01
- Comments
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what a load of rubbish too slow and always buffering, cant watch a video. they sould stick to stamps grrrrr
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- Location
- Reviewing
- Post Office
- Date
- 2016-07-20
- Comments
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I would give the customer service a 0. What a joke of a service false information worst customer services I've ever come across. Anything else I can help you with? Is all you get back from these people.useless
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- Location
- Reviewing
- Post Office
- Date
- 2020-09-15
- Comments
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WORST WIFI EVER. Never works. Can not stream a single episode without consistent buffering. It drops out atleast 5 times a day. Never works in the evening. Often not even enough to send an email. We have rung post office countless times and they always just say it seems to be working fine to them and there is nothing they can do. Counting down till we can change provider. Avoid this wifi. Absolutely terrible.
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- Location
- Reviewing
- Post Office
- Date
- 2021-05-19
- Comments
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Absolutely so unpleasant and unprofessional company! They scam the vulnerable out of money and charge you for things that you havnt even got like a router they said they would be sending after i changed my address!then they said it was there fault coz they didnt update it properly on the system but still charging me wene ive got no wifi or router box!wish i could cancel but they saying i will incure a charge of 200poumds if cancell
- Location
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- Location
- Reviewing
- Post Office
- Date
- 2021-12-06
- Comments
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Post office used to be good now its appaling, waiting to get through for what feels like hours, connection constantly cuts off and prior to having my connection put in the engineer didnt even bother to show up so had to wait another 2 weeks. Complete garbage
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- Location
- Reviewing
- Post Office
- Date
- 2020-08-27
- Comments
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I lose connection daily, at least half a dozen times a day, I have had 2 live chats which were no help at all as both times they did a check' on the line and both times claimed no problems with line, I have done everything they suggested,still the disruptions continued, I sent them an email to complain,I received an automated please allow 5 working days, this was 2 months ago, no email, letter or phone call, terrible service and no customer support
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- Location
- .
- Reviewing
- Post Office
- Date
- 2018-08-07
- Comments
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Worst internet service imaginable always cuts out and internet speed is unbelievably slow. Only good thing about the service is that you can pay your bill in any post office, was heartbreaking having to pay for this service though!
- Location
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- Location
- 102 Acregate Lane, Preston
- Reviewing
- Post Office
- Date
- 2016-08-25
- Location
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- Location
- 113 Holcombe Road
- Reviewing
- Post Office
- Date
- 2021-01-21
- Comments
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Avoid at all costs!!!!! Literally the worst broadband to ever exist. It disconnects eveey second and get download speeds slower than a turtle
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- Location
- 22Westman Road
- Reviewing
- Post Office
- Date
- 2019-06-13
- Comments
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Expensive for a very slow speed and regularly dropping out
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- Location
- 900 Market street
- Reviewing
- Post Office
- Date
- 2016-04-25
- Comments
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Went to the post office for two postage stamps after waiting in line for about tem minutes I walked to the clerk . I was informed by the clerk that she did have change for a $5 bill and told me to go to the next clerk. I walked out after getting back in line and waiting for another 15 minutes with only two clerks at the windows and about 12 people waiting to be serviced. This post office really need to hire more people and get their workers to work more efficiently. The clerks really need to improve their customer service etiquette because without the customers you would not be working at the post office. The waiting in this post office is extreme.
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- Aberdare
- Reviewing
- Post Office
- Date
- 2017-08-06
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- ABERDEEN
- Reviewing
- Post Office
- Date
- 2016-03-15
- Comments
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I regret this decision so much, we joined with them 6 months ago, our router was delayed getting here then they set back our date for another 2 weeks despite me pleading that I am starting Uni and need internet, then for the price and hassle they offer the slowest internet it seems in the area and the router is so unreliable we have to reset it every other day.
We;re leaving now but then we have a huge cancellation fee to pay up on which I think is ridiculous
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- Location
- Aberdeenshire
- Reviewing
- Post Office
- Date
- 2022-01-21
- Comments
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Terrible service and diabolical customer service. Did not send a reminder email or letter to remind me of end of contract, yet said they did and it had got lost in my junk email folder?! Send an email once I was leaving them saying the total will not reflect till you get your final bill. Phoned up tonight Friday the 21st of January 2022 to get explanation of charges told I was due no refund as I had made £36 of calls 21 calls. Ok well if I did it was for necessary calls to local garage and to hospital! Why then should I be penalised for that. Told me I cancelled my call plan in July well yes as you were increasing it from£5 per month to £10 a month and some months I make no calls as I have no one to call. Why are you victimising and overcharging the poor on benefits for their essential home phone ? Scammers Ismail I’m well rid!!
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- Location
- Aberdeenshire
- Reviewing
- Post Office
- Date
- 2017-04-01
- Comments
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Ridiculously slow...
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- Location
- Abergavenny
- Reviewing
- Post Office
- Date
- 2018-07-20
- Comments
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To be honest I don’t think the post office have much of a clue as I signed up for fibre optic and they tested my line said it was fine then the day it was due to go live a open reach engineer turned up and said my line was faulty my speeds were 11mbps he went but came back and said he wasn’t leaving until he fixed it he did and now my speeds are 39mbps 12 mbps faster than bt if this continues I shall be more than happy the post office just need to sort out their technical department
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- Location
- Abergavenny
- Reviewing
- Post Office
- Date
- 2019-06-29
- Comments
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Complete and utter rubbish, new router from Post Office delivering a fraction of speed promised, I will never sign up with them again.
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- Location
- Aboyne, Aberdeenshire
- Reviewing
- Post Office
- Date
- 2020-10-21
- Location
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- Location
- accrington
- Reviewing
- Post Office
- Date
- 2016-09-16
- Comments
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Since joining up 12 months ago this has been nothin but a joke always low signal then paid my bill on Monday and took a week to turn it back on when it wasn't even late used all my mobile minutes ringing up all week wudnt recomend it to anyone I mean how hard is it to click a button !!!!
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- Location
- Accrington
- Reviewing
- Post Office
- Date
- 2020-03-12
- Comments
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Dissatisfaction due to regularly have breaks in reception of broadband. Impossible to watch anything on bbc iplayer or ITV hub. There's more buffering than film. Will not get this company again.
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- Aintree
- Reviewing
- Post Office
- Date
- 2021-06-27
- Comments
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We have had post office broadband many years it can be very very slow not happy customer!!..we only use one laptop and one smart phone with internet it should not be so slow
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- Location
- Aldeburgh
- Reviewing
- Post Office
- Date
- 2016-05-03
- Comments
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sent me a bill including missed appointment charge which was incorrect, they had full access but failed to keep appointments themselves. Wrote to them in March giving chapter and verse, they ignored my letter and sent me a threatening reminder. Sent a copy of my March letter by recorded delivery, they ignored that and cut the line off. Took an age to get through to customer support who were completely useless. Didn't have any record of my letters and just wanted me to settle the outstanding bill. Do not go anywhere near this shower, avoid at all costs
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- Location
- Alnmouth
- Reviewing
- Post Office
- Date
- 2016-06-30
- Comments
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Signed up for Broadband, engineer was supposed to come and connect the line on the 27th, phoned them when he was a no show, got my router in the post then they called back claiming the appointment had not gone through. So now they want another £6 delivery for a new router even thought i have a brand new one in the box and i now have to wait another 2 weeks for an engineer to come out.
Should have listened to the reviews and went with someone else.
- Location
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- Location
- alnwick
- Reviewing
- Post Office
- Date
- 2015-12-17
- Comments
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Awful. Cant stream now TV on a single device plugged in ethernet during any evenings or weekends as network overloaded. 24 hours after going live complained and 2weeks later after technical help including engineer visit fruitless been told tough!!... £250 to end 18month contract even though unusable service when I need it. Lived here 5 years with no issues with plusnet or BT. DO NOT EVER USE
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- Location
- Alvaston
- Reviewing
- Post Office
- Date
- 2017-07-17
- Location
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- Location
- Ambleside
- Reviewing
- Post Office
- Date
- 2020-06-30
- Comments
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The speed ok at about 12 MBps but I'd be having really bad connection problems. I wondered if it might be a crappy router so I tried connecting my previous D-Link TalkTalk router and the connection stability seems to be much better (at least for the two days in so far I've been trying it out). If you do this you'll need to be comfortable logging into the Talk Talk (or other) router admin and adding the post office connection details. You can get these from the Post Office router back up file that you can export from the admin login and open in a text editor.
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.