322 Customer Reviews over 9 pages
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- Location
- Emsworth
- Reviewing
- POP Telecom
- Date
- 2019-01-02
- Comments
-
Changed to POP recently, they do all they promise and more. I have the highest download speed now and feel confident in recommending POP to friends and family.
- Location
-
- Location
- london
- Reviewing
- POP Telecom
- Date
- 2021-05-05
- Comments
-
Good service and easy sign up process
- Location
-
- Location
- Tamworth staffs
- Reviewing
- POP Telecom
- Date
- 2017-09-15
- Comments
-
I read reviews and nearly cancelled but very pleased i didnt good internet and very good service if you need to call them they even phoned me the next week like they said so i say carry on the good work well done
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2023-08-14
- Comments
-
Been with this company 6 months
Great broadband, great service
- Location
-
- Location
- Hexham
- Reviewing
- POP Telecom
- Date
- 2023-01-09
- Comments
-
When things went wrong I got through to a real person straight away who solved the problem and chased up Openreach. Best customer service I’ve experienced from a telecom, by a mile.
- Location
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- Location
- Manchester
- Reviewing
- POP Telecom
- Date
- 2018-04-13
- Comments
-
Absolutely superb. Can't understand some of these bad reviews. If you don't like them go with someone else and pay twice the price. For the price they are simply unbeatable.
- Location
-
- Location
- Emsworth
- Reviewing
- POP Telecom
- Date
- 2019-02-14
- Comments
-
They connected me 2 months ago - since then I have enjoyed fast speed broadband without interruption or slow down(s). Whatever their difficulties when starting out believe me, for £21 pcm this is the very best broadband deal out there bar none.
- Location
-
- Location
- Whitehaven
- Reviewing
- POP Telecom
- Date
- 2021-05-25
- Comments
-
Princesses excellent at giving me advice and get me set up with my router it is absolutely fabulous thank you very much
- Location
-
- Location
- Barnsley
- Reviewing
- POP Telecom
- Date
- 2023-04-02
- Comments
-
Been with POPtelecom 2years highly satisfied Had a problem but spoke to Brett he was very helpful and polite
- Location
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- Location
- Billericay
- Reviewing
- POP Telecom
- Date
- 2017-05-23
- Comments
-
Quite sad to see the bad reviews on here.
I've used this company since about 2013 and I would t go anywhere else.
They are fantastic cheap and reliable.
Would defo recommend
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2019-10-28
- Comments
-
Finally a broadband that works with a company that answers the phone quickly and talks to me like I am a person
Well done pop tel
- Location
-
- Location
- Bury St Edmunds
- Reviewing
- POP Telecom
- Date
- 2021-09-23
- Comments
-
I have not had any problems with POP telecom. Their customer service has been excellent and their support fantastic. Zoe has been really helpful in a recent question I had.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-05-24
- Comments
-
Used them, think their rather good
Thanks
- Location
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- Location
- Brentwood
- Reviewing
- POP Telecom
- Date
- 2017-09-28
- Comments
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I almost didn't sign up with Pop Telecom after reading the reviews here, but when you look at BT reviews, it's plain that the only people leaving reviews here are those who want a grumble and not those who enjoy the service.
I got online yesterday. Yes, I had to wait to be connected, but that's down to bt openreach installing the line and that would be the same with everybody. Everything was done as expected and the speeds I'm getting are good too - but I know I'm in a good area so expected that anyhow.
Personally I'd say to ignore the silly comments about speeds. Everybody except the cable companies (maybe it's only virgin these days) uses the bt openreach network, and no company can offer faster or slower speeds, simply because they all use the same equipment. If speed in my home is good with bt it'll be good with pop telecom too, and anybody else who sells broadband. Likewise, if it's rubbish with pop it'll be rubbish with anybody else using bt openreach. Whinging about one provider is just plain dumb folks. You may as well complain that it rains more on your garden than it does on your next door neighbour's driveway.
Looking at some of the whines on here, many seem to be from people who don't pay their bills but expect to remain connected anyway. Seriously, get real. I saw someone moaning about pop telecom getting their name wrong. Given that the buyer types his or her own name when they sign up online, that's a pretty silly complaint. Learning to write your own name properly would resolve that particular problem.
If you don't look into expected broadband speeds before you sign up, you've only got yourself to blame if the service is slower than you expected. If you don't pay your bills, don't get annoyed when you get cut off, if you sign a contract and then think you can just bale out whenever you fancy, move back to the UK from CloudCuckooland.
I signed up with pop, got what I expected, when I expected it. Not sure what else I could have asked for.
- Location
-
- Location
- Middlesbrough
- Reviewing
- POP Telecom
- Date
- 2019-01-11
- Comments
-
Hello just thought I'd leave a review just moved in my house a few months back and was looking for cheap broadband deals came across poptelecom cheap deal thought I'd take a gamble I'm more than happy needed an engineer's to come and install a phone line to my property which only took them about an hour been up and running for abit now with no problems whatsoever happy customer cheers Chris
- Location
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- Location
- Dudley
- Reviewing
- POP Telecom
- Date
- 2019-11-21
- Comments
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Signed up through Uswitch because of such a cheap deal and I'm always hunting for the cheapest provider.
I read all the bad reviews after i signed up and feared the worst, so i began searching other popular providers and saw that basically they were full of bad reviews too. Just seems like 90% of the time people review only when they're having a bad experience. So here is a good one.
From the beginning they kept me informed every step of the way, i only needed to contact them a couple of times once as i made a mistake on the form and another because i wanted to make a general inquiry about switching procces. Both occasions i only had to wait 3-4 minutes before being directed to professional friendly people who helped me quickly.
The Wifi router arrived on the day of the switch and was only left without internet for a couple of hours or so. speed is more or less the same as my previous provider at half the price.
The high gain Tp link router they provided gives me 5 times the range, it reaches right to the end of my garden at full bar, whereas my other providers router would not even pick up a signal at all, not even a weak one. I was going to use wifi signal boosters for that but now i don't need to.
Allthough speed is the same as the last provider. YouTube videos seem to load quicker and no lag between skips. I don't know if that is because of the router.
I have a standard Adsl package with pay as ypu go calls.
All in all so far i have had zero problems with the service and i have nothing to complain about. Hope this is helpful.
- Location
-
- Location
- East Sussex
- Reviewing
- POP Telecom
- Date
- 2022-09-14
- Comments
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I read the negative reviews and wanted to give my experience.
I'm finishing my 18 month contract. I want to say that everything went smooth, speed was decent, router is a good quality dual band and the service reliability has been impeccable. The only drawback is from the third month they'll charge you an extra £5 for line insurance, just contact them to remove this extra and request confirmation.
- Location
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- Location
- Lincolnshire
- Reviewing
- POP Telecom
- Date
- 2022-12-29
- Comments
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Great customer service when explained the issue. Some service problem, believed like with every other provider.
May be back to them in future.
Recommended
- Location
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- Location
- Derbyshire
- Reviewing
- POP Telecom
- Date
- 2021-06-15
- Comments
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After speaking with Paul today he sorted out my problem in no time. Paul was very nice to speak to and polite,he talked me through everything and now it's all sorted.Im happy now it's all done.
- Location
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- Location
- manchester
- Reviewing
- POP Telecom
- Date
- 2017-12-22
- Comments
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Customer service is excellent, they always answer fast and solve my techy problems
Compared to my old provider whose calls are always outsourced and take ages to answer the phone. This should be a standard with all providers.
- Location
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- Location
- Preston Lanc's
- Reviewing
- POP Telecom
- Date
- 2017-03-04
- Comments
-
Been with POP telecom now for somme years and had little ned to contact them,The few times that I have had problems they have sorted them out quickly and efficiently.I have had no problems with accounts at any time and recomend them to my family and friends
- Location
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- Location
- Kent
- Reviewing
- POP Telecom
- Date
- 2017-11-25
- Comments
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Had a bad start but once things were sorted it been good.It is costing a bit more than they had me believe it would be but to be honest the Broadband speed is 100 times faster than I was getting from my previous supplier.They were a lot more expensive too.Overall I'mm well pleased.(So Far).
- Location
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- Location
- Cambridge
- Reviewing
- POP Telecom
- Date
- 2021-09-13
- Comments
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Good speeds with normal reliability. Had one problem and it was solved within the hour. Courteous staf that had good manners! Was checked with new deals, and accepted one, gonna stay with this company for as long as I can if they continue like this!
- Location
-
- Location
- EPSOM
- Reviewing
- POP Telecom
- Date
- 2021-11-03
- Comments
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Very happy with, straightforward, no problems, good price. Would recommend
- Location
-
- Location
- Alton
- Reviewing
- POP Telecom
- Date
- 2023-11-15
- Comments
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Very rapid response to phone call. Very polite and helpful agent. Have yet to try the actual broadband but as it is the same OpenReach line as before there will be no difference in service, which was fine. Would recommend because price is good and router is also highly rated
- Location
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- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2023-06-15
- Comments
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Disgraceful customer service
Cut off my internet for weeks
Won't let me complain
Tried to bill me even though I was not in contract
- Location
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- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2018-01-04
- Comments
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Under no circumstances go with these people. They added to my bill each month "hidden charges". Their call staff are nothing more than bullies and intimidating. It got so bad that I had to leave and they wanted an cancellation fee of nearly £500. I terminated the contract anyway as I would rather deal with debt collectors.They still kept my details and took the last of my money out of my account today leaving me broke for a week. On contacting them they said that as they had my bank details they were in their right to take money as and when they liked. I changed my bank this morning as I was at my wits end. I have been in tears over this company and stressed out. AVOID them at all costs as they are bullies and will drain you of money
- Location
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- Location
- Isle of Wight
- Reviewing
- POP Telecom
- Date
- 2022-04-26
- Comments
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Internet speed went below 1gb contacted Poptelecom and they arranged for Openreach to investigate. First engineer found a fault at the exchange. Fault happened again and Poptelecom arranged for Openreach to call again and they found a fault on their line. This was an external fault and now Poptelecom have invoiced me for £192 for a fault charge engineer call out fee.
- Location
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- Location
- Cheshire
- Reviewing
- POP Telecom
- Date
- 2020-05-26
- Comments
-
Avoid this company. Was sucked in by a new package deal, Internet speed okay dropped out a few times no major problems. My internet contract was due to end and as I am now working from home I wanted a faster connection and here is where the problem started! I took out a new package on the 21st of April. cancelled this contract on the 22nd of April. My new provider were unable to take over the line as pop telecom cancelled the request. On top of this they then DOUBLED my month direct debit charge. I am still being charged double by them now as they won’t let my new provider take over the line. I’m currently working from home so I physically can’t be left without a broadband connection or I won’t be able to pay my mortgage. As they charged my this unexpected bill I am now overdrawn on my account on a very distressing time with the covid 19 situation. I believe they have tried to take advantage of this to over charge customers. I have no idea what to do now as my new provider can’t take over the line as pop telecom cancelled the request after sending my a termination letter! Outrageous.
- Location
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- Location
- Shropshire
- Reviewing
- POP Telecom
- Date
- 2022-12-08
- Comments
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There is always someone that is the worst...And for me it is Pop Telecom. Steer well clear of this company for if you do not you will be sorry. Once bitten twice shy, never ever again. I'm only to glad to pay to get rid of them, just don't do it!
- Location
-
- Location
- Isle of Wight
- Reviewing
- POP Telecom
- Date
- 2022-05-19
- Comments
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I had problems with the Internet and contacted Poptelecom who arranged for Openreach to investigate the issue. An external fault was found and rectified. The same fault reoccurred and Openreach rechecked their line and found another fault on their side of the connection.
Poptelecom wrongly invoiced me for £192 for the call out fee. I refused to pay for an external fault and was advised by Poptelecom to cancel the direct debit to stop them from taking the disputed charge.
They then sent another bill for my monthly charge of£22.50 plus an "alternative payment" fee of £9.99.
I payed the actual outstanding balance of £22.50 by card over the phone.
Now I have received a new invoice by email for £242.11 for late payment fee, alternative payment fee plus the disputed Openreach charge.
The even stranger thing is that the Poptelecom invoice advertises an Internet package from O2 for a better package than Poptelecom.
- Location
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- Location
- Shropshire
- Reviewing
- POP Telecom
- Date
- 2022-12-10
- Comments
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It's a no no......Absolutley
Leaving this company is a trial by any standards. I will gladly pay them, to rid myself of the burden. Never again. I will in the coming days, have to wrap and pack my router etc and then go to the post office and PAY out of my own pocket to return it.....Yes I am serious I have to pay myself!....The mind boggles as to their finances and business accumen, hopefully their finances are as low as their business accumen.
Date of experience: 10 December 2022
- Location
-
- Location
- Swindon
- Reviewing
- POP Telecom
- Date
- 2019-06-17
- Comments
-
We wish we had stayed with our previous provider, router has to be re-set typically twice daily, slow, must have wasted hours of my time over the year.
Customer service was just about adequate when I phoned up. Overall satisfaction zero.
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2022-04-01
- Comments
-
Stay away ! I informed them I was moving & they said I would have to have a new contract of £4.50 more!
Or pay over £100 to end contract!
I am going to seek advice over this!
Terrible company!
- Location
-
- Location
- East of England
- Reviewing
- POP Telecom
- Date
- 2021-09-12
- Comments
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It's a big fat NO!!! from us. Senior Citizens beware of intimidation through being dismissed as irrelevant and emotional. They want your money not your happiness. What a truly awful experience. Happy to blame everyone else for THEIR failure to meet fair expectations of an ISP. Including Open Reach and the customer.
Broadband OK in rural areas but landline is utterly shocking. 2 baked bean tins & a piece of string more likely to exceed expectations than this!
Just don't do it ~ go somewhere, anywhere, else.
- Location
-
- Location
- Selby
- Reviewing
- POP Telecom
- Date
- 2017-01-22
- Comments
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When I joined it said I would pay 26.99 6.99 for anytime calls am they still charge me for my calls all my bis av been 50/60pound so far for my package last my bills so far av been double that can't tall to customer service coz phone get to first place then goes dead not happy one bit with this company
- Location
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- Location
- peterhead
- Reviewing
- POP Telecom
- Date
- 2016-10-04
- Comments
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Save yourself the hassle and RUN AWAY NOW!!! Communication is terrible, (even advertise some customer service phone numbers that don't even exist) didn't even bother to send out a contract I apparently renewed earlier this year although i have no memory of this. Also the FREE broadband they are advertising costs more(overall) than when I paid for it. Nearly all providers are cheaper than them these days anyway, so just go now, there is no possible reason to use them.
Don't consider this company, just find someone else and run away.
- Location
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- Location
- Stockport
- Reviewing
- POP Telecom
- Date
- 2016-10-04
- Comments
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I am out of contract but Pop Telecom keep blocking my transfer to BT by telling BT I wish to remain with Pop which is false (and probably against the law)They have done this twice now so I am reporting them to OFCOM. they also charge £50 to terminate even when you are out of contract. KEEP CLEAR.
- Location
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- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2021-09-23
- Comments
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I have to leave my contract early due to moving to a new property that doesn't have a phone line yet and have been hit by £280 early termination charges. Nothing like that in their terms and conditions and customer service who are ruthless and not helpful. Was hoping for a better way out as I understand they would have charges for leaving early but having to pay the whole contract length is unfair. I wouldn't use them again for anything.
- Location
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- Location
- smethwick
- Reviewing
- POP Telecom
- Date
- 2018-12-21
- Comments
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after a recent kerffufle with these people i think they are actually getting their act together, hooray.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.