Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.6 stars
  • Customer Service
    3.8 stars
  • Speed
    3.4 stars
  • Reliability
    3.5 stars

Based on 1788 customer ratings since 2021-08-14 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,580 Customer Reviews over 90 pages

  • Reviewer
    Location
    wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    First router not sent out on time, then a confusion over the activation date. Customer service waiting times are in excess of an hour on hold, chat waiting times not much better. Customer service representatives are rude and petty and could not care less. Had to sort my own engineer to come out as the wait for the fault team to even contact me was 5 days, and this was before scheduling a visit.

    The internet speed is ok but if you ever have an issue it's really rubbish. I would go elsewhere - and i will be moving when my initial contract is up. Not worth the hassle.
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Can be on hold an average 20 minutes trying to get to speak to customer services. Just as poor quality customer services as their sister company BT.
    I've left Plusnet shocking customer services and their prices are more expensive than talk talk
    Don't stay with them out of loyalty it doesn't pay
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking service, our router has been faulty for months, yet they won't replace it having now exhausted all possible solutions because it's out of warranty.

    I've rang up several times over the period of nearly a year, with the same issues and tried everything they have suggested to make it work.

    I have been out of contract for some time and would have been happy to stay with them paying monthly had they resolved this ongoing problem (I wasn't willing to enter a new contract incase the problem didn't go away).

    They can shove their months free broadband, as I don't want a month of crap wifi for free, I want the router working. Also a 45min wait time each and every time I've had the please of phoning them.
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Literally, can not wait to take this router and smash it. The worst Internet provider ever
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service and awful customer service.

    I have not been able to use sky on demand, PS4 or smart TV for about 4 months now. Been in contact with plus net on numerous occasions (after waiting in phone queues for up to an hour) only to get the same old line of the signal going into your house is good.

    Currently awaiting a response from the complaints team as I'm unable to cancel the contract with paying a monthly exit fee.

    Would not recommend this company to anyone.
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Into my second month now with PN.
    What a difference to the slow offering I had previously from Sky.
    Change over went exactly as I was advised, router landed when they said it would, Openreach chaps came and did their bit when I was told they would (they were actually an hour early!).
    I was overcharged on my first bill by £5, but a couple of emails later, that was credited back to me.
    Getting Fibre free for 6 months is a great bonus, and at a cost of £5 or more less than Sky, I can't fault PN (And their fibre speed is twice what Sky could deliver)
    Well done Plus net.
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I really thought Talktalk were bad until this lot came along. Slow speeds, cut off broadband as they continue to repair lines and blame BT. Never again will I use Plusnet
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I joined plusnet fibre 2 weeks ago. Initial setup was quick and easy but we did not get anywhere near the speed we were guaranteed. After lots of unhelpful phone calls and online chats to customer services, they decided there was nothing wrong at there end and it was our phone. I have now joined bt and got twice the speed plusnet said I would get. Avoid plusnet they are rubbish!
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Absolutely dreadful customer service for business. Extremely long time waiting for call to be answered. Totally incompetent when dealing with my problem with new line. Only ever contact me with text which I cannot reply to no email I can write to ---just the phone number which no one wants to answer
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everything was fine for the first 4 months. No problems with installation or service. Then there was the "We're increasing the price" email which I could have used to get out of the contract if I had wanted to but I was happy with the service. As soon as the 30 period was over the speed dropped to half and started failing altogether. It's been like that ever since.

    Calling support has a minimum wait time of forty minutes. Online support chat is rude and unwilling to help.

    So I opened a support ticket and after 10 days of arguing via email (during which time I've been recording speedtest results to prove there's an intermittent speed problem) they insist an engineer has to come out and sent this statement: "If the engineer finds the problem is with your internal wiring, your equipment, the condition of your property or the Openreach network has been damaged within the boundary of your property by things like building or garden works or if no fault is found, you will receive a charge of £65 to cover the cost of the engineer."
    So it basically says "if we come to your property and find a fault we'll charge you, but if we don't find a fault we'll charge you".

    The advert on TV was brilliant, it worked, I believed it. I fell for the "great customer service trick". It was a lie.
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not use PlusNet. They sneakily started charging me £35 a month for basic home broadband and line rental without informing me. So I rang up to cancel my contract with then and they shut down my broadband supply less than an hour of my phone call to them. Cowboy outfit, my advice is stay well clear of these amateurs
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I bought Plusnet because of their advertising campaign. I figured that since they're just reselling BT it would be the same but the added "We've got your back" customer service. I couldn't be more wrong.
    There service I bought is 38mb unlimited fibre and on a good day I'll get it for up to ten minutes. The rest of the time it bounces around between 5mb and 25mb with total failures every single day.

    When calling customer service (if I have the patience to wait 40 minutes in the queue) I am assured that absolutely nothing is wrong with the service however if I do insist there is a problem I will have to take a day off work and wait in for an engineer to call and tell me in person that there's nothing wrong (and pay £65 for the privilege).

    The truth is there is nothing wrong with the wires. The problem is that Plusnet haven't bought enough bandwidth from BT so when demand goes up performance plummets. My share of the bandwidth pie is down to two crumbs and a raisin (although I only get the raisin on a good day). There's absolutely no chance of watching on demand TV in the evenings.

    So my summary of Plusnet: Poor service in every possible way.
  • Reviewer
    Location
    WIRRAL
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    had plusnet 2 year contract broadband was slow upgrade to the best speed they had for 6 months no better engineer came out was informed fastest i could get was 21mb i was paying for 76mb only got 1 month back of the 6 months extra payment i moved to virgin when my contract was up and they had the cheek to chase for £9 i apparently owed awful company stay clear
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    'used' to be great. Couldn't help enough. Last 3 years, absolutely dire and getting worse. Couldn't care less your leaving, sales room and customer service put the phone down if they don't like your query....after waiting 25 minutes to get a response.
    To big for their boots now. Go elsewhere
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    There were problems with provision of the router for the new broadband. However when I rang them the customer service was excellent - they apologised and admitted it had been overlooked (no flannel or excuses) and gave a part refund as compensation. The person who sorted out the refund when I rang back to claim it was extremely helpful and polite. He explained clearly what the process would be and the payment was made quickly and efficiently. Mistakes happen with all businesses but it was refreshing to speak to staff who obviously cared a great deal about the service they provide. Only complaint is there was nowhere on the PlusNet website to thank them for great customer service!
  • Reviewer
    Location
    Wirral
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    We were advised by PlusNet that they were doing a "network transition" to a new network overnight Monday 18th/Tuesday 19th October. We should expect an overnight outage of up to 6 hours. Guess what? Tuesday morning - no broadband. Router sitting flashing to say it was trying to sync. Unplugged it, reset it. No joy. Still off yesterday tea time, so my wife called their support to be told it could be our end and before they would do anything, we needed to do several checks. They gave her loads of things to try, informing her that "if it was found to be our wiring, there would be a charge of £50".

    Did all the checks asked for and left the router plugged into the test socket on the master socket as advised. By the time I ad done this, they'd packed up for the day, so left it overnight.

    Called them at 8am this morning, to be told I was in a queue of 15 minutes. Got through to Rob eventually and explained the problem. He did some checks and rang me back to confirm that the problem was their end and was "most likely caused by their network transition". He then told me that to fix that kind of fault it would take them 72 hours! I was so gob smacked at this that I didn't challenge him before the call was ended, but wish I had.

    What the heck? They want us to give them 72 hours to fix a fault that THEY caused???? Who the heck gave this shower an award for customer service? It is appalling!!!
  • Reviewer
    Location
    wirral cheshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would not use this company had no phone now or broadband for 15 days they blame other people like BT customer service is poor , USE ANOTHER COMPANY STAY CLEAR
  • Reviewer
    Location
    Wisbech
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would never go with plusnet again got account cancelled just because a neighbor had gone with the (caravan site) and cut me off with no notice and wanted more money for reconnection spoke to manager but no help was given poor service and would like to see them in a law suit
  • Reviewer
    Location
    Wishaw
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give minus stars I would. Worst internet service I've ever had, and I'm from the dial up era! Customer service team don't want to help you. Broadband speed for 3 whole days was 0.08mbps, told was a fault with my line, engineer said it wasn't.
    For the past year we've had to restart the router 2-3 times a day. I live in a small flat just me and my son so theres not alot connected to it at once either. Never been so glad for a contract to end in my life.
  • Reviewer
    Location
    Wissett
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    On the whole excellent. Just one gremlin that stops me giving 5*. Recently bought LG tv from John Lewis along with their +Net broadband. When watching All 4 app in particular Walter or Netflix, it is at times slow to load and sometimes unavailable. Mystified as on our iphones, tablets, laptops and PC it is very fast and never any problems. Any advice?
  • Reviewer
    Location
    Woking
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Truly awful service and connection speed! I can honestly say their customer service is the worst I have ever experienced.

    The waiting time on calls is always over 20 minutes, then after speaking to one clueless department I'll be passed to another and made to wait a further 20 minutes (only to have to explain myself all over again).

    I didn't receive any notification of what was happening. I ordered fibre but didn't receive it as it wasn't available (fair enough but there wasn't any email or phone call to inform me of this). They just keep you guessing all of the time.

    Awful, awful, awful!!!
  • Reviewer
    Location
    Woking
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow to bad internet, got worse when we left, settled bill only to receive an aggressive let 3 months later saying we owed money and they had contacted us several times, called them talked to numerous people before they admitted the mistake all sorted, four months later another threatening letter, same response on the phone. ONLY USE PLUSNET IF YOU HAVE NO OTHER CHOICE
  • Reviewer
    Location
    Woking
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    The wait times for support are always at least 15 to 30 minutes. Totally unacceptable. Router is as basic as you can get with limited range.
  • Reviewer
    Location
    Woking
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Took my payment, setup a direct debit, no communication whatsoever that they wouldn't be sending an engineer "until further notice". 30 mins currently and still waiting on their lines to cancel. Cash grabbing ********.
  • Reviewer
    Location
    Wokingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I was with Plusnet for over 15 years and mostly had an ok service. I recently moved my phone line back to BT and Plusnet wrote to me to inform me that my phone line was moving and, if I did not want that to happen to contact them. I wanted to move my phone line, so didn’t contact them. They also stated in their letter that, if I wanted to move my broad band and email from them, they would write to me to let me know. I did not want to move my broadband or email, so I didn’t contact them. Then they just discontinued my broadband and email without telling me and no warning whatsoever. I contacted them and their customer service is just rubbish. After the usual 30 minute wait I was put through to 3 different people, had to explain the whole situation until I got through to one chap who said he had spoken to his manager and they would reinstate it within 3 days. That was 10 days ago. I have contacted them twice via their website and spoken to then on the phone twice, only for them to say they cannot (read will not) reinstate my email account - even though I never asked them to discontinue it and they never let me know that they were going to do so. They also host my domain so I have been without email & domain for 10 days. (Should I should be compensated for this?). I don’t think I have had such bad customer service. I requested a call form a senior manger last week to explain how and why they have done this, but have not heard form them........awful customer service.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If zero stars was an option I’d choose it. Terrible connection goes off randomly 24/7. Unreliable. Customer service team is awful. Drives you up the wall it’s so awful I want to crush the broadband box with my own hands
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Business Broad is absolutely shocking. The internet keeps cutting out. I've contacted Plusnet to get the issue fixed but are literally not intersted in responding.
    Since I reported the above issue I am moving offices and they are more than happy to do that but I still need my internet working in the meantime but again they deceide not to responding to that issue.

    Literally the Home & Business Broad & the customer service is absolutely shocking
    They billed my incorrectly when I first took out the contract, took 50 minutes to get through to speak to someone, the last think you want to do when running a business is this.

    I did have Plusnet home broadband, I live in a normal sized flat but the internet did not reach to the whole flat, very poor. I have sinced move my home broadband.
    Once my business broadband contract up I'm 100% moving.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Their adverts say great customer service but it's far from it.

    I've just had my 2nd bill with Plusnet Business. They have charged me twice as much. Logged into my account and contacted them via online chat, a lady told me she can not help me as she does not deal with businesses (why have the online chat option on a busness account them.)
    Told to ring another number, took me 20 mins to get through to someone then was told that was residential only as well! Explained what happened, the lady on the phone said she will put me through to business and there is no waiting time... there was.. took me 15 mins to get through to them on top of the 20 minutes before.

    When running a business the last thing I want to do it spending all this time fixing their error.

    AVOID AVOID AVOID AVOID AVOID
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AWFUL! customer service they will put you on phone for 1 hour to hold then asking u same questions again! Disgusting
  • Reviewer
    Location
    wolverhamptonj
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Be very cautious about joining this company. If you see an advert on tv or on the website offering cashback , unless you say the word cashback you won't get it. The sales person will omit the word earning him a commission and saving the company money. BE WARNED
    If you are a customer and want to add BT Sport to your package you pparently need super fast broadband. Don't assume that it is a one year contract. The sales person won't tell you earning a commission and making the company a further years money. BE WARNED.
    They charge you for unanswered calls - 26p to landlines and 29p to mobiles because they have to use a network partners with British Telecoms. Contrary to Ofcom guidelines plus if you ask for a specific reference for these charges in their terms and conditions you won't get one , probably because there isn't one. BE WARNED. And when you have had enough of unavailable online website and lengthy waiting times - up to an hour sometimes don't bother writing tom, their CEO,Andy Baker because he hasn't got the decency to reply. BE WARNED.
  • Reviewer
    Location
    WOODBRIDGE
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've chosen Plusnet for a second time as I had no problems with them last time. I've always found the connection date accurate and have never had problems with speed or connection. I have given customer service a 3, as I've never needed to contact them {must be a good thing}. Very reasonable price and good service - router delivered well in advance, and notification when service is ready. I plugged in and in 5 minutes was ready to go. No problems connecting PC, phones etc.
  • Reviewer
    Location
    Woodford Green
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Watch out for trick terms on Line Rental Saver.

    I recently took out Plusnet broadband, and hence landline, service. Due to insufficient speed, I had to cancel this service. At that point I learned that while Plusnet use the same "Line Rental Saver" name that BT use for the underlying BT line rental, the cancellation conditions are very different. In particular, BT states that fees for unused months of service are refundable, while Plusnet refuses to honor such a refund. While there may be some fine print concerning this, I assert that different providers should not be permitted to use the same product name for what customers know is the same underlying service with vastly different terms.
  • Reviewer
    Location
    Worcester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Plusnet has become utterly unreliable - currently TRYING to report slow speeds each month. 'Trying' because they cannot be contacted. No email. No Chat. And currently (they say) 40 minutes phone wait time. (Which means it will be MUCH longer!) So, can't easily get online and can't ask for help. Stuck - and all to save a few quid and protect the senior managers' bonuses, no doubt. I'll leave as soon as I am able.
  • Reviewer
    Location
    Worcester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The much lauded customer service is in fact a joke. I’ve been waiting 3 weeks for a resolution to my problem only for them to now start the same (unsuccessful) corrective action as last time. The hardware is poor so expect frequent loss of signal if you are unlucky enough to be tempted to sign up
  • Reviewer
    Location
    worcester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    utterly rubbish customer service - will start billing you straight away and then take 2 weeks to activate your line.

    uk call centre maybe but good luck in speacking to someone to get action

    avoid like the proverbial plague if you want to retain your sanity
  • Reviewer
    Location
    Worcester
    Reviewing
    Plusnet
    Date
    Comments
    Have had no internet only in front room, cuts off as soon asti leave front room, they advised Ethernet cable for ps4 in bedroom which I have done and still cuts off, but where do you put cable to iPhone or tablet??? There are a joke been set on phone for 15 mins as can't log on to there site y
  • Reviewer
    Location
    Worcester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely atrocious broadband. Slow slow slow. No flexibility with payment date. They tell you when they're taking payment and that's it. Cancelled direct debit to manually in line with my monthly salary and guess what? They spit the dummy out like a big group of overgrown babies in baby grows and restrict my service for not having an active payment method in place. Regardless of the fact that I pay the day I'm paid by debit card. They are THE WORST COMPANY I have ever come in to contact with. The staff are cocky, arrogant, defensive, brain dead, unhelpful and completely incompetent. I have visions of 20 un educated/untrained idiots all sat on their laptops at home trying to answer the incoming queries. They make a complete mockery of the intelecom industry and should be closed down. As for other reviewers I too also experienced a situation where I moved house and they signed me in to another contract as part of the home move process. I'm considering paying the early termination to be freed from them which is over £250. That's how much I hate the company.
  • Reviewer
    Location
    Worcester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We discovered that someone that did not work for our company had set up a personal Plusnet account. When we reported this they not only refused to close the account but continued to take money for a year before finally admitting via a web chat that we were in no way liable, We cancelled the payments only to have the "debt" passed to their collection agency. We have been advised that they have behaved illegally and are in the process of complaining to the ombudsman and making a claim against this outfit.
  • Reviewer
    Location
    Worcester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    8 months of the worst internet ever if they can fix on the phone after waiting 30 minutes to get answered they will try but anything over & above this you are on your own
    About to try another provider hope they Are not all as bad
  • Reviewer
    Location
    Worcester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My broadband has crawled to near a stop. Plusnet have closed their email contacts, their Chat shuts down whenever it gets busy, they take an age to answer the phone then don't follow through on what they promise. And then you're back to square one because there's no way of contacting them again...
    Nightmare way to run a business!
    But I bet their bosses bonuses keep going up which is, after all the main thing, isn't it.

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