3,751 Customer Reviews over 94 pages
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- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2016-11-12
- Comments
-
Just too slow and never managed to sort the problem out with PlusNet. Waiting for contract to end to switch. Don't go for long contracts
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2019-08-02
- Comments
-
Crap service, dodgy internet, endless hidden fees. Avoid.
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2016-09-30
- Comments
-
Big mistake. I signed up to fibre broadband with Plusnet and an engineer fitted the BT box 3 weeks ago. Since then I have had to call their customer care department 3 times as no router was sent and on each occasion was put on hold in excess to 35 minutes each time.
After the third call the router was delivered.
I have now installed the router but broadband is not operating at all. Once again I called customer care and this time was put on hold for 38minutes. Apparently there is a technical issue with the connection to my property but my call was disconnected so STILL NO RESOLUTION and more importantly still no broadband.
I have previously used Sky, Virgin Media and Talk talk but have never been so unhappy as to the service and customer care supplied by Plusnet. Worst service by far and I'm trying to cancel my service and attempting to receive a full refund.
- Location
-
- Location
- SOUTHAMPTON
- Reviewing
- Plusnet
- Date
- 2019-03-06
- Comments
-
Been with plusnet couple of months guarantee 24mbs getting between 10 and 18 cant contact them on their website, cheaper than BT but pretty rubbish
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2020-11-06
- Comments
-
A truly dreadful company. My mother in law died in July.
She had set this up a few years back and has been paying through the nose for a phoneline only (she had no computer).
After a long long wait we spoke to Plusnet who refused to close the account without speaking to her! We sent a copy of the death certificate by post (they are apparently very old fashioned and have never heard of emails) but they have ignored that and keep sending more and more bills.
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2016-06-22
- Comments
-
Probably the worst company I have ever had the unfortunate pleasure of dealing with. I've had no end of problems with them including; 23 days late starting the service, never, to this day getting the phone line working (only internet) and wanting to charge to send an engineer to see what the problem was (worked fine with the previous provider.), My phone line was cut by contractors just before Xmas, (I depend on internet access for work) and pleaded with Plusnet to send someone out. Again told to pay for the engineer visit, took 2 weeks to book the appointment, first one was cancelled by Plusnet with out letting me know. I had to fight tooth and nail to then get an priority appointment booked in, still took a total of 4 weeks to put a "bodge job" fix in place (I don't have a line at the terminal just a line through a maintenance hole where my electric meter is. Several customer service reps accused me of lying when I told them the mobile I was calling from was a work phone (Criteria for a priority is if you have a mobile your not a priority.) And that I couldn't use it for personal use and that I could not afford to be out of work for 4 weeks. Called today to give them 1 months notice that I was leaving told I was giving them too much notice and therefore would incur a charge. The suggestion was wait until I was out of contract and incur a month of line rental and monthly package rates while the change over was arranged. Utterly shocked at how bad my experience has been & itching at the bit to dump them.
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2019-01-12
- Comments
-
Referred 2 friends but Plusnet never picked up on this and made all sorts of excuses when I spoken with them on the phone.
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2015-12-27
- Comments
-
Been with PlusNet for 12 months and have received a stable Broadband service throughout. The speed dips at peak times but nothing abnormal. Customer service team are UK-based and appear to have common sense. I have needed to call on them during initial setup and for a minor billing issue.
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2015-11-13
- Comments
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The worst..... cant get through the phone, engineer never turned up .... REALLY POOR !!!!
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2015-08-22
- Comments
-
Disaster from start to finish. Automatic order processing didn't process the order. When chased to find out what was happening (very long wait on all call times), was advised that order hadn't been placed but could be done manually after another two week wait. On appointed day when nothing happened and engineer hadn't turned up- another series of hanging on the phone chasing. This time advised order had been rejected - but notification to me. As a result lost my existing line and broadband. Sky subsequently resurrected my line and broadband for me. Wouldn't recommend Plusnet to my worst enemy
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2017-12-06
- Comments
-
I ordered broadband and paid upfront for the first year (£ 220). After a month and several contacts to try to find out what is going on, I was still not able to even get a date when they will connect me. Tried to cancel the service ... had to call several times (excuses like 'our system is down' or 'that department closes earlier than the call center') and finally got it canceled. Getting money back will take another 3 weeks ... although taking many from me took 5 minutes. Shameful!
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2020-07-20
- Comments
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absolutely shocking. Trying to find out when my contract is up to cancel this pile of trash Internet - can't get any further than logging in, website just crashes.
Do yourself a favour and use a different provider
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2020-01-16
- Comments
-
switched to plusnet after BT continually put up their charges, but in hindsite should of just paid, Plusnet are the worst provider iv ever had, continual line problems taking days off for engineers to come out and not fix the problem. Have been running at aroung 8mbps for the last month 3 engineers out...cant help me
- Location
-
- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2019-06-19
- Comments
-
Sick and tired of Plus net,( my wife having been a customer for many years )for the last two weeks,nothing but problems..Had to go into Southampton apple store as the wife had been unable to receive emails.,Apple sorted the problem,and informed us that Plusnet had changed their outgoing server details, and that numerous people had been into their store ,with the same problems- all Plusnet customers.Upon returning home, i posted a reveiw with regard to our experiences, this was followed by numerous comments following a response from Plusnet , their basic comment was ,we are unable to automatically alter the server settings, THIS WOULD HAVE BEEN DONE BY APPLE ,following their latest update.probably automatically.
Despite further contact from myself, Plusnet were adamant they were not at fault.
Sunday,the wife could not send emails from her iphone ,this still is ongoing, then today she is now unable to receive or send emails using her Macbook Air., furthermore it will not accept the password to gain acess to the mail, but the following message is displayed. CANNOT SEND MESSAGE THIS MESSAGE COULD NOT BE SENT BECAUSE YOUR ACCOUNT DOES NOT HAVE A PREFERRED OUTGOING MAIL SERVER. SELECT AN OUTGOING MAIL SERVER, FROM THE LIST BELOW..
Despite spending the last 2 hrs in attempting to sort this out
We are no further forward..
Come October we will have no choice but to look for another provider..
The assistance provided to date by Plusnet is totally unacceptable, so it looks like another trip to the Apple shop.
- Location
-
- Location
- Southbourne
- Reviewing
- Plusnet
- Date
- 2019-02-14
- Comments
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I think plusnet is brilliant. I have been with talk talk, BT and sky in the past and plusnet has been the most reliable service i have ever had.
You would think BT would beat all providers given its their phone lines, but Plusnet beats them hands down.
Well done!
- Location
-
- Location
- Southend
- Reviewing
- Plusnet
- Date
- 2018-09-21
- Comments
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Was promised the earth, got a handfull of dirt. Bad service, told lies and had to wait for my service, which did not give speed as advertised. Can only say BT / Plusnet are a bunch of cowboys. For goodness sake plusnet is part of BT but one agent I was trying to deal with was denying it, how stupid can they be. PLUSNET IS A BT COMPANY, Yet they regularly blame BT Openreach for problems, their problems, inhouse problems, but deny the responsibility. Unless Plusnet step up to the plate, they will die through BT arrogant lack of service. As I said Plusnet IS BT.
- Location
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- Location
- Southend On Sea
- Reviewing
- Plusnet
- Date
- 2020-07-29
- Comments
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I can't give review of speed or reliability as it's been nearly 3 weeks and the service has not started yet. For reasons of Covid19 you can't speak to anybody on the phone or live chat.
- Location
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- Location
- Southend-on-Sea
- Reviewing
- Plusnet
- Date
- 2021-02-06
- Comments
-
The worst Fibre Broadband ever, Plusnet never tells you the true speed, they con you into Ultra Fast Fibre Broadband of speeds up to 79Mbps but they only deliver 20-22Mbps on WiFi and up to 40Mbps on Ethernet connection. So, unless you run cables from the router to every computer in the house or every mobile phone (impossible) you will only get 20-2Mbps max. Biggest CONNS in the market
- Location
-
- Location
- SOUTHLL
- Reviewing
- Plusnet
- Date
- 2016-10-12
- Comments
-
Zero star for speed, it takes minutes to load a page. Zero star broadband and will not touch it again.
- Location
-
- Location
- southport
- Reviewing
- Plusnet
- Date
- 2015-03-17
- Comments
-
Joined Plusnet back in 2013 the service has become congested during peak times on an almost daily basis. but they don't seem to be doing anything about it,Too many customers and too cheap the quality has suffered as a result, As for their support yes British, but most of them haven't a clue about how it all works
- Location
-
- Location
- southport
- Reviewing
- Plusnet
- Date
- 2015-10-06
- Comments
-
Worst broadband I've ever had, not worth the lower cost. It cuts off randomly at times, slows down regularly Please don't go with this company it's aids.
- Location
-
- Location
- Southport
- Reviewing
- Plusnet
- Date
- 2021-02-15
- Comments
-
I think this is the worst Firm on the planet its run by most delinqunet people I've ever spoken to. Do not use them, hope it goes into liquidation to save us all.
- Location
-
- Location
- Southport
- Reviewing
- Plusnet
- Date
- 2019-03-16
- Location
-
- Location
- Southport
- Reviewing
- Plusnet
- Date
- 2019-03-16
- Comments
-
Awful company. Been waiting 3 weeks for broadband. Was told it was Plusnet fault for delay. Should of gone live yesterday,Still waiting. Now the tell me it's a copper wire fault. Cancelled going else where. Wouldn't touch Plusnet with a barge poll. Awful.......
- Location
-
- Location
- Southport
- Reviewing
- Plusnet
- Date
- 2021-02-18
- Comments
-
Received bill on 10th Feb 2021 via email. Cut off 11th Feb 2021. 24hrs is the best they can do. Could not even login to pay on plus.net website, had to fiddle around on 4g on a phone.
It's the way the system "works" is the response.
Do you think people should be treated like this? Especially during covid?
Abysmal practices, I'd go elsewhere if I was you - as I will be doing as soon as this contract ends.
- Location
-
- Location
- Southport
- Reviewing
- Plusnet
- Date
- 2015-01-28
- Comments
-
After i changed provider Plus net where still billing me 3 months later Then i got another bill for £42.55 for cancellation charges after they said there wouldnt be any.Customer service is really bad and it takes at least 15 mins to get through. On a positve note broadband is pretty good but i would not recommend.
- Location
-
- Location
- Southport
- Reviewing
- Plusnet
- Date
- 2020-08-10
- Comments
-
I’m afraid I have rate Plusnet as being the worst at everything except price,,The speeds are slower than when we had dial up connections , the outages are a regular occurrence, Plusnet don’t report the faults to Open Reach unless you complain regularly and then they always threaten to charge for doing so,
I’ve said I’ll have to leave because they consistently can’t provide anything like the speed I’ve paid for, but they say I’ll still have to pay penalty charges, fortunately my contract runs out at the end of this month!, it amazes me how they can get away with such a misleading and inaccurate TV advertising campaign,,
- Location
-
- Location
- Southsea
- Reviewing
- Plusnet
- Date
- 2016-10-18
- Comments
-
I have been trying for days to contact Plusnet customer services. There is always at least a half hour wait on the phone or I find I'm around 13th in a queue for live chat. They need to employ more staff. They have lost my custom as the experience has made me decide to change my provider.
- Location
-
- Location
- Southwell
- Reviewing
- Plusnet
- Date
- 2023-10-09
- Comments
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we used to have 3 BB contracts with plus net for over 15 years, always been spot on, but since the BT Takeover they have gone downhill, I renewed one of the contracts October 2022, they now say that I never renewed the contract even though I spoke to an agent about it a couple of days later. been overcharged about £340 in total. apparently they have no records that far back including voice recordings. All I would Advise is take your business very much else where.
- Location
-
- Location
- Southwest
- Reviewing
- Plusnet
- Date
- 2020-01-05
- Comments
-
Customer service diabolical! Have asked them politely several times to update their records after receiving monthly generated email payment requests for my account. I left them 3 years ago! After disagreeing price offered to existing customer compared to new customers. Asked them today why it's not possible to update their records regarding my account? To which their response why to hang up the phone! Enough said!
- Location
-
- Location
- Southwest
- Reviewing
- Plusnet
- Date
- 2016-01-26
- Comments
-
For anyone old enough to remember BT as the only provider, plusnet are owned by BT.
For my sins I had my calls and phone line with a provider bought out by plusnet.
If you enjoy 15-60 mins wait for a response from a script reading person incapable of anything more than spouting indifference or lies- join plusnet.
I'm prepared to pay £30 a year more for real service from Zen how provide decent service.
My faulty line open reach bodged a damaged cable back in and has failed in 30 days will be moving to Zen where they can deal with open reach who don't turn up for appointments and whose engineers can't use a mobile phone to tell you they won't be coming.
Only way BT group will change is if it is starved of income as people bail to better service elsewhere.
- Location
-
- Location
- Southwest London
- Reviewing
- Plusnet
- Date
- 2018-05-30
- Comments
-
I’ve been a Plusnet customer for just over one year, and the speed has been exceptionally poor - consistently less than 2mbps, very frequently less than even 1mbps. They sent an engineer out who was a general contractor (ie not a Plusnet employee) whose explanation was that the Plusnet routers are rubbish, which would explain why I’ve had O2 and Sky in the same property with no problems. I even tried having Plusnet send me a new router but no better speed. Customer service through the past year has been in a range from frustrating to downright combative. I will never use Plusnet again and will tell everyone who will listen to avoid.
- Location
-
- Location
- Spain
- Reviewing
- Plusnet
- Date
- 2019-11-16
- Comments
-
After 18 months of awful WIFI signal and putting monthly direct debit up without our knowledge, we thought we would come to the end of our contract.
Unknown to us, plusnet 'automatically renewed' our contract for another 18 months
Tried to argue this as but they just referred us to a debt management company called past due credit. It has cost us £300 to exit the contract we didn't even want, as we don't even reside in the UK anymore! Be warned, do not use plusnet
- Location
-
- Location
- Spalding
- Reviewing
- Plusnet
- Date
- 2017-11-29
- Comments
-
I've been having continual drop outs of my connection since the contract started on 24 July. I've been on to customer services many times and the best guess is that the wiring has not been properly connected after taking over the contract from Sky, (who use their own wiring). I've often been waiting 35 minutes to connect to Customer Services, and then having to answer the same questions. I have been disconnected twice when being tranferred to the faults team. I've been told I need an engineer to visit probably 6 times, but still no dates been offered.
Today I set up a new Sky contract. I know I will have to pay a termination fee to Plus Net but believe me, it will be worth it just to have a reliable connection.
- Location
-
- Location
- Spalding
- Reviewing
- Plusnet
- Date
- 2016-02-23
- Comments
-
Switched to plusnet broadband and 3 weeks later still have no router and no internet. Avoid plusnet at all costs. Absolutely useless
- Location
-
- Location
- SPALDING
- Reviewing
- Plusnet
- Date
- 2017-09-09
- Comments
-
So slow
- Location
-
- Location
- Spixworth Norfolk
- Reviewing
- Plusnet
- Date
- 2018-04-24
- Comments
-
About 2 miles from telephone exchange and on fibre to the cabinet then 200m copper wires. Early morning before 8.30am good speed but then slows down as more people are on internet. afternoon much the same and worse after schools are finished. Sometimes it will say websites are not available as it takes so long to load them. Been told the exchange needs updating but as more properties are built in the area so more people using the internet and it gets slower. Also told other providers are much the same.
- Location
-
- Location
- St albans
- Reviewing
- Plusnet
- Date
- 2018-10-15
- Comments
-
Spent the last 45 minutos on the phone and nobody has answered my call, nor solved the issue
- Location
-
- Location
- St albans
- Reviewing
- Plusnet
- Date
- 2018-02-13
- Comments
-
Shocking. Broadband started at a reasonable speed, within 6 months I was down to 1mb. 3 months after i was only 0.1mb. All their 'customer service' team wanted to do was sell me fibre, and at a greater cost than they advertise for new customers. DONT BELIEVE THE ADVERTS! customer service is non existent.
- Location
-
- Location
- St Albans
- Reviewing
- Plusnet
- Date
- 2022-11-21
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.