3,751 Customer Reviews over 376 pages
-
- Location
- Hampton
- Reviewing
- Plusnet
- Date
- 2015-05-05
- Comments
-
its a scam!!! horrible service! avoid it! they will lure you with cheap prices and a contract you cannot get away from and then six months later: boom, you pay as much as BT but for much lower quality of service! don't do it!
- Location
-
- Location
- Huddersfield
- Reviewing
- Plusnet
- Date
- 2015-05-01
- Comments
-
Started with Plusnet at the beginning of the year and they were very helpful when BT cut me off a day early on the changeover and got me straight back on. Had a billing problem over the last few days but customer service was brilliant. Manager DID ring back when he said and problem is now sorted to everyone's satisfaction. All contact via email and Plusnet message service kept me up-to-date with progress at all times.
Broadband is a bit slow at times (but it was the same with BT so it could be the area) so not recommended for heavy user. Perfect for me with emails and a bit of browsing. Speed still OK to watch MotoGP live on iPad!!
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-04-29
- Comments
-
We were with this company for about 2 years. We always paid on time by DD. We found a better deal elsewhere recently and moved over to another telecom provider. I was charged £30 by Plusnet even though I was LONG out of the contract. Apparently they could do this because it's in their terms. Read their terms and conditions VERY WELL before going with them and if there is anything you think is not quite right, just avoid them completely. Yes, perhaps they could do this because it's their right legally as stipulated but is it ethical or moral? In my opinion, NO!
- Location
-
- Location
- Chesterfield
- Reviewing
- Plusnet
- Date
- 2015-04-29
- Comments
-
Plus net promote award winning customer service. I've had problems with the broadband and had to wait for over 30mins just to get through.
Not good enough, I'll be changing supplier. Not sure who gives out these awards as its a joke.
- Location
-
- Location
- Nottingham
- Reviewing
- Plusnet
- Date
- 2015-04-28
- Comments
-
Waited 10 days now(since expected connection date) for internet that I ordered 40 days ago!
10 hours of listening to horrible waiting music they have. So tired.
They have told me that they will follow up the case and call me back but they never did!
- Location
-
- Location
- Poole
- Reviewing
- Plusnet
- Date
- 2015-04-28
- Comments
-
This is the worse broadband provider in the Uk, you better read this if you dont want to waist 1 month of your precious time. Plusnet should not exist, this is not a business full stop. I have signed up for broadband after I finished my SKY broadband package and decided to go Plusnet just to try and see how it is? I had to wait 3 weeks for them to take over my broadband which it wasn't a problem as I still my sky account active. 3 weeks went and the day come for Plusnet to take over. This was a Friday when they took over so immediately my sky account stopped, unfortunately when they took over they did not activate my line properly and I was told a technical team will investigate the matter on Monday, so I had no internet all friday saturday and sunday. Monday I rang them and they said we are getting this sorted for you, finally Tuesday morning my internet started after 5 days with no internet at all, very poor service. When I come from work Tuesday evening I started the installation of my hub and all the relevant setting up process. After 1 hour I had to call them to ask for help as the internet was running extremely slow, so slow that to load up a page it will take up to 1 minute, just for a web page, Oh my God! after 1 hour on the phone with the technical team doing all sorts of correction and changes to the channels and other test they come to the conclusion that its not much they can do about it. They told me a special team will investigate this matter within 35 hours, What! I got upset and i requested cancellation of the service. They arranged customers service to contact me the following day to discuss cancellation. By the way! every time I had to contact them I had to wait in average 30 min for them to answer. When I signed up they also took £25.00 payment which the following day I was told its not refundable as part of terms and conditions. After a stressful conversation with customer services they said to Plusnet its not the best choice for wireless broadband they struggle to provide high speed on wireless, they told me this over the phone, crazy! they said that under consumer rights they are only oblige to provide me cable connection and wireless its only a privilege. I got really emotional as its 2015 and you tell me who is using cable connection this days? all my devices are wireless so I need wireless connection full stop. I asked for cancelation to move to a proper provider, they told me i can cancel as I am within the 14 days cancelation period so the same day I moved to BT only to find that they can not take over as the plusnet they put a cap on the line so no one can take over. I had to call them again 30 minutes wait to be told that once the cap is placed nothing can be done, so I had to wait 2 weeks for current provider to end Plusnet so Bt can take over. On 29 of this month Bt will finally take over, I had to be on plusnet for 2 weeks, 2 weeks of pain and stress, the internet works slow in the morning and afternoon and evening stops completely. Lucky we have smart phones with 4G to give us internett as Plusnet its rubbish. Guys! seriously do not buy plusnet it will cost you time and stress. 1 month with no internet over 5 times calls which took in average 30 min per call, Time waist, Stress and pain not to have internet, internet slow like dial up connection from 20 years ago. This is not a network, stay away, go with SKY, BT, EE. I will not take my time to write this review but I feel like you all should know so you can avoid all the inconvenience i been through.
Plusnet should be shut down full stop.
- Location
-
- Location
- HUDDERSFIELD
- Reviewing
- Plusnet
- Date
- 2015-04-27
- Comments
-
Moved to PlusNet from Talk Talk with promises of better speeds and reliability None of which have been fulfilled Major problems getting anywhere near promised speeds took over 2 months of trying to get in touch with customer services which cost me a fortune in phone charges. although speeds have improved they are pretty poor the wireless is pathetic and we have to plug in to get anything with pictures cant use iplayer on the TV even if it is plugged in without it buffering all the time all in all poor speeds poor wireless useless customer service will revert back to talk talk as soon as possible
- Location
-
- Location
- Peterborough
- Reviewing
- Plusnet
- Date
- 2015-04-22
- Comments
-
Same problems as below - poor internet speed tends to disappear all together sometimes. When 1yr contract was up left for EE and again was cut off internet connection even though was charged for it in advance. Contacted customer services only to find out that im no longer a customer although having account open and they charging me for it - no login whatsoever. Seven days before was sent an email confirming changes to services, date when it will change and... suddenly they know nothing about it!! Complained with a copy of the email sent to me - no answer. Deffo do not get involved with plusnet if you can.
- Location
-
- Location
- oxford
- Reviewing
- Plusnet
- Date
- 2015-04-22
- Comments
-
have tried today to get broadband when I started to order the prices went up from advertised I was told that I did not live in a low cost area but they could not tell me where I needed to live to get these prices sounds like a bit of a con
- Location
-
- Location
- bury st edmunds
- Reviewing
- Plusnet
- Date
- 2015-04-21
- Comments
-
Avoid at all costs - worst company i have ever had the misfortune to deal with!! Internet dropped out at 8 every evening - they tried to tell me it was a line fault. When trying to cancel they tried to make me pay £80 to do so and when i said no way threatened me with debt collection agencies etc. When i advised i was within my 14 days cooling off period their story changed - they however did not offer this information!! The whole experience of trying to cancel this contract took 1 hour and 50 minutes on the phone. Said they would cancel immediately but refused to give me a mac code - 2 days later (and another 45 minute call to customer services) i am still awaiting the disconnection of this abysmal service, which cannot come to an end quick enough!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.