3,751 Customer Reviews over 376 pages
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- Location
- Portsmouth
- Reviewing
- Plusnet
- Date
- 2015-05-21
- Comments
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Once they grab you with their ever changing offers you will not receive a clear statement of what you pay, your online bills will have a mixture of complicated charges and discounts that change every now and then making it impossible to understand if you are getting what was promised. Cashback is a nightmare to claim back, I'm still working on mine!!!
- Location
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- Location
- Dronfield
- Reviewing
- Plusnet
- Date
- 2015-05-19
- Comments
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I can't really comment on reliability of broadband yet as I've only been online for 24 hours, but I'm so enamored by their punctuality, reliability of customer care and quality of support I wanted to post something. Excellent! They delivered on time, everything worked without a glitch and it's hard to imagine how they could have made our recent house move any, easier (aside form carry a few dozen boxes for us). I just left a cable provider who couldn't even send the envelope to return their modem to the right address. So far Plusnet are living up to their reputation as excellent customer service. Very pleased.
- Location
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- Location
- Sheffield
- Reviewing
- Plusnet
- Date
- 2015-05-19
- Comments
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I have been with plusnet for 6 months and had constant problems, 8 engineer visits and still no interent. i was promised 2-4 mbps and only receiving 0.4mbps.
Customer services are shocking and do nothing, the worst internet provider out there.
Plusnet lie and say it takes 10 weeks for interent to stabilise but they do this so you cannot cancel.
Stay clear of these cowboys
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-05-17
- Comments
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I cannot comment on Broadband speed, because I only yesterday switch to Plusnet from Sky. My son came home and found out that Plusnet make a lot of promises, lure customers into subscription, but don't provide satisfactory services. I've got already bad experience with contract details. I signed up for 12 months, but they emailed me 18 months contract. Thanks God that I am able to cancel their service. Sky offered me a deal, so I will stick with them. I was so silly that I paid in advance for line rental, so will request my money back in full.
- Location
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- Location
- Gloucester
- Reviewing
- Plusnet
- Date
- 2015-05-17
- Comments
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Speed not as advertised and 3 times slower than i was getting with sky. Don't be suckered in by the cheap price. Service is not great, hard to get hold of them but phone and they take a while to reply to online messages and when they do are. Not exactly helpful.
- Location
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- Location
- Bristol
- Reviewing
- Plusnet
- Date
- 2015-05-14
- Comments
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We had to wait a month to get connected with plusnet, problem after problem! The customer service was terrible and one month after saying that I wanted to raise a complaint and I expected a call back from a manager I am still waiting, I will Deffinately cancel by the end of the month!
- Location
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- Location
- gwent
- Reviewing
- Plusnet
- Date
- 2015-05-09
- Location
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- Location
- Guildford
- Reviewing
- Plusnet
- Date
- 2015-05-09
- Comments
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Appalling broadband, made worse by the terrible customer service. We switched from sky, never had any issues with them but thought this would save a few pennies. The living room is the only place we have wireless, even then the best I could describe it is intermittent. When I spoke to plusnet their response was 'it's not our problem we're providing the service'. The chap on the service team was so unhelpful and smug I demanded to speak with a manager. His solution was to send me a new router and suggest we don't use wireless devices. Hugely helpful given mostly we use the internet on the iPad. I don't write reviews but if I save one person from experiencing plusnet, it's been worthwhile. 11 months until I can switch providers!!
- Location
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- Location
- Whyteleafe
- Reviewing
- Plusnet
- Date
- 2015-05-08
- Comments
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Customer Service took 30 minutes to get through both times on the phone. I was very disappointed to wait so long particularly as I was calling from a mobile. The internet has been quite slow regularly and at one stage I had to wait a whole month before they sent me a new router for their broken one which they charged me for. When I decided to leave for sky the person on the other end of the phone was a bit abrupt and sharp but in the end helpful. There are better offers on the market and so I decided to leave them after 2 years of their mediocre service.
- Location
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- Location
- oswestry
- Reviewing
- Plusnet
- Date
- 2015-05-08
- Comments
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waited 4 weeks for plusnet bt guy to come out and do my line and 8 more days to get internet going not very happy will look else were next year
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.