3,751 Customer Reviews over 376 pages
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- Location
- stroud
- Reviewing
- Plusnet
- Date
- 2015-06-11
- Comments
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After reading many good reviews about PlusNet I just want to share some concerns I have about them. 1. Total inability to transfer our original telephone number across from our old supplier despite numerous assurances causing loads of inconvenience, upset and time wasting 2. Their router completely crashed my Macbook. Took weeks to realize it was their router doing it. Poor effort PlusNet, unimpressed.
- Location
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- Location
- Newcastle
- Reviewing
- Plusnet
- Date
- 2015-06-09
- Comments
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PlusNet are rubbish, Router did not arrive installation date did not happen. lame explanation of no email confirmation of order. not at all happy with PlusNet I do not know why I am leaving Talktalk????
I think PlusNet are overwhelmed with orders and struggling to keep up but its the customers who suffer,
- Location
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- Location
- Bexley London
- Reviewing
- Plusnet
- Date
- 2015-06-09
- Comments
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Poor unreliable slow service with difficult to contact and robotic customer service agents. Would give zero stars if an option. Transferred to Plusnet BB 3 months ago. 3 faults since each lasting several days. No BB faults in previous 11 years with BT using same exchane and line. Awaiting new router, due in several days BEFORE they will consider sending an engineer. AVOID this provider.
- Location
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- Location
- Bournemouth
- Reviewing
- Plusnet
- Date
- 2015-06-08
- Comments
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it was ok while we where with them,didnt reach the promised broadband speed ... but as i left i still was charged for another 6 months and i went threw the hell trying to get my money back!
- Location
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- Location
- Stamford
- Reviewing
- Plusnet
- Date
- 2015-06-08
- Comments
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I usually switch utilities/insurances etc on an annual basis in order to ensure that I am getting the best deal. However I have now been with Plusnet for 4 years.
Previously, I was with Talk Talk (big mistake!) and switched due to poor connectivity and customer service. Plusnet haven't disappointed me yet.
Considering we are in a rural area and at the end of the exchange, the internet speed is fairly good. In the four years we have been with Plusnet we haven't had any issues *touch wood.*
Their prices are excellent. I'm super happy because they are honest. Out fo the blue I recieved an 80pound cheque as the prices had been lowered in our area (I didn't even know) and they had been charging us the old price. They could have kept this quiet and I would have been none the wiser, however instead they were honest and acted with integrity and gave me a cheque for the difference.
Overally I'd thoroughly recommend Plusnet.
- Location
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- Location
- Midlands
- Reviewing
- Plusnet
- Date
- 2015-06-08
- Comments
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They took all my details for a new connection. Received nothing so after a few days contacted them and they have no record of the sale. Went to them for their supposed excellent service, but they are clearly a joke outfit like the rest
- Location
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- Location
- Devon
- Reviewing
- Plusnet
- Date
- 2015-06-06
- Comments
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They don't accept email.
I've been off for about six weeks this year so far.
They apparently cannot remotely diagnose a fault with the modem they supply, and left me to discover that this was the fault lately. I thus was at the mercy of the £85 charge for BT outreach to enter muy home and diagnose my modem.
I have to ring them now (and wait however long that takes) to get a MAC code.
After 8 years, most of them fine, I'd say they are now dreadful.
- Location
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- Location
- Merseyside
- Reviewing
- Plusnet
- Date
- 2015-06-06
- Comments
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My broadband service was switched early, not on the specified day.
I was left with no service for six days as the plusnet router took six days to arrive (not two or three as indicated by plusnet).
Spent 30 mins in a queue to contact customer service.
When the router arrived it had been locked to another user name. there were no instructions in the manual to change the user name. which meant another 30 mins in a phone queue waiting to speak to customer service. Total time spent on phone to customer service before successful connection was 70 mins. Very very poor customer service, slightly cheaper but I wish I had stayed with EE.
Download/upload speed is exactly the same.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-06-04
- Comments
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If I could I would give this terrible company 1 star, but unfortunately it's not possible.
After experiencing connection problems me and my partner decided to upgrade to Plusnet Fibre. And this is where the fun started. At the begging of may they arranged an engineer to come at our place. We were told that he will be be there from 8-13. Since both of us work 9-18 my partner had to take a half day off. Around 12 engineer called to say that he won't be able to come in as the line is still owned by BT. At this point we were quite understanding.
So the appointment was rescheduled for 02/06 8-13. This time I asked my employer if I could work from home. When I woke up I discovered that the internet is not working (I was told that it will only be disconnected for half an hour), so I had to buy BT for £8 a day. Which was also kinda understandable. The engineer came and told that the internet might take awhile and might only be on by midnight. Which didn't happen. We called support team and it turns out that the engineer forgot to attach the main fibre box !!!! Oh and the wire wasn't even plugged in the fibre socket. Which didn't matter much as we didn't have internet anyway.
After raising this issue, the 3rd engineer was scheduled to come in and fix this problem on 04/06. My boyfriend had to take the morning off again. BUT THE &%$^ DIDN'T SHOW UP!!! They didn't bother to warn us and so my boyfriend lost 4 hours of work!!!!!!
We have raised this problem and asked them to come in before or after our work hours as we can't afford to take any more time off work! And all that plusnet can say is that the engineer can only come in from 8-13 or 13-18. Obviously they don't know how to deal with issues and don't appreciate or care for their customers.
Since they cannot be bothered to come through we have asked to cancel fibre and return our shitty internet (at least it worked most of the time). But now we have to wait 4 days until it will happen.
So here you go PLUSNET SUCKS!!!
Summary:
3 failed appointments from their side (even though if the customer isn't home at the arranged time they must pay £50!!)
7 Days without internet!
Lost time at work
Extra expenses for BT internet!
P.S. Oh by the way this will go everywhere I can think of.
- Location
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- Location
- Windsor
- Reviewing
- Plusnet
- Date
- 2015-06-03
- Comments
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Maybe not the absolute fastest but the connection has always been stable and you cannot beat their U.K based customer service team!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.