3,751 Customer Reviews over 376 pages
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2022-09-13
- Comments
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Speeds were poor, no better than any other provider - decided to cancel my direct debit after never actually using it and never making a call - I would avoid them to be honest, the customer service is very poor, and I found them charging me even though I didn't use the service - I was told I could cancel with a payment or put a 30-day notice on, and they would charge me more ... I informed them I had never used the SIM, and they insisted on charging me anyway and threatened to go to debt collectors even though I have never made one call with the SIM - all they were interested in was getting their money, no leway for the customer, no attempt to understand the customers position - a check on the account shows no calls or anything were ever made, but plusnet were not in the least interested. The call-handler did complain to me that this was making her job difficult - poor girl.
- Location
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- Location
- Penrith
- Reviewing
- Plusnet
- Date
- 2022-09-06
- Comments
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Took out a contract for full fibre 74 and pay as you go phone as advertised on compare the market. When connected no land line. Plus net claim land line is not possible with full fibre yet it is clearly advertised.
Cancellation of contract £150 1 hour after delivery of broadband hub. Total rip off, need to stop advertising service they can't supply.
- Location
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- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2022-09-03
- Comments
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From start to finish this is a very poor service, do yourself a favour and spend a little more and get a competent provider
- Location
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- Location
- Cavenham
- Reviewing
- Plusnet
- Date
- 2022-08-26
- Comments
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My previous Broadband provider was completely useless. Then went to Plusnet, haven't looked back since. The Fibre extra we have is fast and runs two workstations as we both work from home, our entertainment, Im a gamer and our Smart tv with subscriptions. I have never had a reason to complain, we are now moving to full fibre and looking forward to it.
- Location
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- Location
- Wirral
- Reviewing
- Plusnet
- Date
- 2022-08-24
- Comments
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I transferred to PlusNet after BT prices went up by huge amounts. There no problem with switch over and after entering my PlusNet User ID and password, continued with the BT Home hub. So a seamless transfer. The PlusNet contract is coming to an end, and I hope to continue with them - if the deal is good
- Location
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- Location
- Motherwell
- Reviewing
- Plusnet
- Date
- 2022-08-23
- Comments
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Recently left them as broadband wasn't great, never had the speed promised, but to top it all, found out they'd never charged us correctly and ended up owing us at end of term, even with paying an early termination fee! Would not recomment!
- Location
-
- Location
- Reviewing
- Plusnet
- Date
- 2022-08-19
- Comments
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Plusnet gives you a 0.1 uploads speed and 0.2 download speed constantly, I've been unable to get good quality meetings with clients from home due to poor internet and when I try play video games, I'm constantly being lagged out. Overall, the are ****
- Location
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- Location
- essex
- Reviewing
- Plusnet
- Date
- 2022-08-14
- Comments
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£75 reward voucher offer is just a scam.
Lots of complaints on the forums people not receiving this.
I have spent ages trying to get through to the non existent "award winning customer support" that doesn't actual answer the phone and is not contactable through email.
The voucher never arrives.
then price displayed is therefore false and attracts customers under false marketing.
better deals and support elsewhere.
Horrible experience, avoid.
- Location
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- Location
- Northumberland
- Reviewing
- Plusnet
- Date
- 2022-08-12
- Comments
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Joined PlusNet 10days ago for delivery Aug 16. 2 days later received email, delivery is delayed - no dates given, 5 days later another email delivery delayed - no dates. We lose our old provider Aug15, so I logged into my PlusNet account, no details shown on delivery. I emailed them and no reply, so phoned 9.30am, after 1 hour still no answer, phoned later in day still no answer. This is the worst customer service I have come across. Emailed them to cancel and received email this mailbox is not monitored - PlusNet say they have the best customer service, it's a joke. Be wary of joining PlusNet. Highly unrecommended provider
- Location
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- Location
- Wiltshire
- Reviewing
- Plusnet
- Date
- 2022-08-12
- Comments
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Terrible customer service. Appointments not met, staff not interested. Avoid
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.