3,751 Customer Reviews over 376 pages
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- Location
- Bruton
- Reviewing
- Plusnet
- Date
- 2022-09-20
- Comments
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Ive just closed down my Plusnet account. Only because Gigaclear have installed fibre to our door. Plusnet have been brilliant, great service, honest, decent and totally reasonable. If things change I'd have no hesitation to go back to Plusnet.
- Location
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- Location
- UK
- Reviewing
- Plusnet
- Date
- 2022-09-19
- Comments
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I’ve been with them for 18 months and they haven’t missed a beat. I’m only leaving because I like Amazon vouchers.
- Location
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- Location
- Kent
- Reviewing
- Plusnet
- Date
- 2022-09-17
- Comments
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Decided to go with Plusnet because of their "award winning customer service". When trying to track my order the system is saying I have no order. I've now been on hold for 35 minutes and counting. Come back Vodafone, all is forgiven!
- Location
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- Location
- Durham
- Reviewing
- Plusnet
- Date
- 2022-09-16
- Comments
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Customer service is dire. When I tried to upgrade to full fibre, I was informed by the sales agent , all work could be carried out externally. After returning from holiday, I found no technical work was carried out. Ringing their customer service to get it sorted out , on hold over 40 minutes - 5 times. They said I would have to be in so they could install ONT box. No progress and no alternative date given. After three weeks decided to switch to BT. Told by Plusnet I would need to ring (again) to cancel order. Eventually they rang me to sort out the cancellation. BT have now rang me to say they cannot install the fibre service as a duplicate order is in the system. Plusnet have failed to cancel order with Openreach, even after following their procedure. BT have now said I need to ring back Plusnet to get them to action the cancellation with openreach. How looking forward to another 40 minutes on hold. DON'T BUY PLUSNET. Worth paying an extra couple of £s per month to get good customer service
- Location
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- Location
- Hertfordshire
- Reviewing
- Plusnet
- Date
- 2022-09-16
- Comments
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Been without internet for days. Support is friendly but ultimately useless. Open reach engineers are lazy and clueless and seem incapable of fixing simple issues. Not sure what their mission statement is, but if it’s anything to do with providing reliable internet then it’s misleading to say the least.
- Location
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- Location
- Sussex
- Reviewing
- Plusnet
- Date
- 2022-09-16
- Comments
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We got a new router yesterday, worked great , relocated it today , internet is gone , reset , tried different locations and unplugged all phones , and no one is answering the phone at plusnet , even the chats too busy to help F !
- Location
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- Location
- Manchester
- Reviewing
- Plusnet
- Date
- 2022-09-15
- Comments
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Just had a nightmare dealing with trying to renew my contract with these cowboys today. It didn’t work on-line, then one of their representatives tried to force me into a new contract there and then on the phone, which I didn’t want. Then I get an e-mail saying I’ve been put on a new 24 month contract at double the market rate out of the blue. When I call to complain the service representative cut off our service with immediate effect and now we have no broadband for at least 10 days. This company used to be ok, now they are a joke.
- Location
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- Location
- Northumberland
- Reviewing
- Plusnet
- Date
- 2022-09-14
- Comments
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Plusnet claimed £22.00 per month for 18 months now being charged £26.00 with 4or5 months still on contact so don't believe what your told on tv what he says is not true
- Location
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- Location
- Farnham
- Reviewing
- Plusnet
- Date
- 2022-09-13
- Comments
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Plusnet failed to install a new line 3 times over several months but charged me for the service. I went to another supplier. I took it to the Ombudsman (They are a complete waste of time and they said Plusnet had done nothing wrong). TWO YEARS later and Plusnet has sent a cheque for £67.98 for the charges they incorrectly applied!
- Location
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- Location
- Kent
- Reviewing
- Plusnet
- Date
- 2022-09-13
- Comments
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Overall and in my genuine experience PlusNet are ... Not Fit For Purpose.
They should spend whey less money on their misleading advertising 'promising' what they have no hope of delivering and invest some of their seemingly impressive profits into their failing, flaky, unreliable, infrastructure. After all they are owned by BT who have the monopoly on all this substandard 'must have' Tech.
An extremely and very busy COMPLAINTS DEPT says it all and after a continued flaky & frustrating Broadband 'service' evidenced since January 2022 and latterly the last 3 months of being pushed from pillar to post, dealing and chasing one Operative after another, the left arm not knowing what the right is doing, a somewhat petty and obtuse Complaint Advisor whose less than impressive 'Resolution Offer' and his 'take it or leave it' approach is not how a Customer who could clearly evidence I was paying for what I was not receiving, should be treated.
Any business that feels it makes more Commercial Sense to then lose business as opposed to retain it in a fair & reasonable way needs to experience some tough lessons in basic economics.
Also businesses that are deceptive and lack overall transparency but very quickly whip out the very small T&C's are in my opinion, to be avoided.
And PlusNet, if you do read this please refrain from posting the standard ... 'We're really sorry and do contact our Customer Services as we genuinely care' clap trap response.
You had your chance and you well and truly blew it! So, never again :(
- Location
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