1,017 Customer Reviews over 26 pages
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- Location
- Crawley
- Reviewing
- Origin
- Date
- 2018-11-23
- Comments
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This is my review and to be honest I don't know where to begin with this company. Unreliability has been a major problem with the internet going down without prior warning of doing so. Despite numerous times I've rang to discuss issues like most of you the people are nice to talk to but it's like with there internet they can't function and go into the classic default mode of trying to blame BT or lying repeatedly to me about this will get solved or as I had with one of the complaints team " I know about the final right to reject and I accept that and also we will pay back in full the money that you paid out for the router that I had to pay for". This of cause was another lie. The other problems I've had is the internet will go off when we need it the most as I've got a one year old son he likes watching YouTube videos of his favourite tv shows it's very difficult telling a one year old that the internet has gone off and it's not his fault. Generally the moto for origin is correct the only thing they got right. Where it begins. Yes it begins with them lying, taking money for a service that works when it wants to and not accepting blame. If any of you have an enemy and they ask for advice for there next internet company then go with origin. This company should be shut down completely and Ofcom and relevant associations should close them down before anybody else's hard earned money goes to this horrible company.
- Location
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- Location
- Milton Keynes
- Reviewing
- Origin
- Date
- 2018-01-23
- Comments
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Buyers Beware. Without question the worst company and customer services, I have ever had the misfortune to deal with. I cancelled my broadband from Origin back in November. They continued to take payments from my bank account for another 2 months. Upon discovery, I cancelled the direct debit and called Origin, to which I was told they knew all about the cancellation. . I was told they cannot just electronically transfer the money back to me and that I would have to wait 7-14 days for a cheque to arrive. 2 weeks later I received yet another bill for the forthcoming month. Yet, another phone call to Origin to re cancel the bill and ask about my pending refund and I find myself still waiting for it 3 weeks later.
- Location
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- Location
- Godstone
- Reviewing
- Origin
- Date
- 2017-07-19
- Comments
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I have recently bought a year package for £16.99 per month and received the router the day after the switch over and then received a bill for £16.99 and then two days later another for £25 .Tried to phone but wait forever listening to music . I also cannot believe the speeds i have now got . I have a download speed of .082 mps and an upload speed of .04 mps . I cannot believe it. I cannot see how i can get out of this contract . Any advice ???
- Location
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- Location
- Godstone
- Reviewing
- Origin
- Date
- 2018-08-15
- Comments
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A fault was found with my broadband as I have only been receiving 0.2mps download and zero upload . I consulted Origin and went through all the technicalities with them but either intermittent broadband was achieved or none at all . Engineer appointment made over a 3 day period and nobody turned up or phoned . Got in touch with Origin again and apologies all round and appointments made for another 3 day period . Again nobody turns up but did get a phone call which was not convenient at the time so they said they would phone next day . They didn't and you guessed it nobody turned up again . Now been waiting for over 3 weeks for a better service . I appreciate they are cheap but I cannot see how they could charge more for this terrible service. I am out of contract but don't know where to go as all the reviews of other broadband providers are pretty bad .
- Location
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- Location
- Aberdeen
- Reviewing
- Origin
- Date
- 2019-12-18
- Comments
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I've read all the bad reviews but thought I should chine in to say we've been with them for a month now and everything is absolutely fine.
Switched from Plus.net paying £38.99 a month but now getting the EXACT same service from Origin for only £26.99.
No complaints, really happy with everything really.
- Location
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- Location
- York
- Reviewing
- Origin
- Date
- 2017-10-05
- Location
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- Location
- England
- Reviewing
- Origin
- Date
- 2021-05-11
- Comments
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awful wifi. Always get cut out in microsoft teams calls due to internet problems, so over lockdown doing university studying from home has been extremely difficult. Painful download speeds. Customer services have no idea how to help and we can’t stop the contract because i’ve heard of so many people getting charged leaving fees.
awful company that shouldn’t exist. DO NOT GET THIS WIFI
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2017-09-14
- Comments
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I ordered fibre optic from Origin nearly a month ago, and I still haven't received it. I've had no communication from the company, other than myself contacting them asking what the hell is going on. The people on the phone are very friendly, but I can't say they have been very helpful because I was told I was receiving my router "guaranteed the next day". Two days later I still haven't received it, I've phoned them and have been told it's because my Live Date hasn't been set yet. Well it's been a month Origin, what's the hold up? I had an engineer round yesterday for what I thought was my Live Date but have only discovered today after phoning enquiring about my router that that was just for my phoneline, not my broadband.
There's been no communication from them and I'm severely fed up. It's incredibly hard to set up everything you need to set up when you move into a new home without the use of the internet. It was the first thing I sorted out and it's now the last thing to be fixed.
I was recommended Origin from a family member but I would not recommend them to anyone else.
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2017-08-23
- Comments
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Crappy service. You'll be lucky to get through to support help line. 3hrs waiting!
- Location
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- Location
- Bexhill
- Reviewing
- Origin
- Date
- 2017-01-02
- Comments
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Tried to buy Origin. No answer on 1st Jan. No answer on 2nd Jan on Chat or phone line. I know it's a bank holiday but NO staff?
Queried on Chat whether Talk talk router is suitable. No answer, so so much for 24/7/365. Looks as if they are simply not ready to work across UK. A pity.
- Location
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- Location
- EDINBURGH
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
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Having experienced miserable service from other broadband providers, I am in a position to make a meaningful comparison of service providers and to provide informed comment on Origin Broadband. I have no hesitation and no reservation whatsoever in stating that I have found doing business with Origin's ultra-courteous and ultra-efficient employees an absolute delight and most refreshing. Origin's Broadband gives me not just a Very Strong strength signal but always an Excellent strength signal even though I am on WiFi. The only reason I have given Origin Broadband four stars for speed rather than the five stars that they probably merit is because I am spoilt, so to speak, by the fact that at my place of work we have superfast IT as befits a scientific establishment. I am more than happy to very highly recommend Origin Broadband to all and sundry.
- Location
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- Location
- Reviewing
- Origin
- Date
- 2017-05-16
- Comments
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Horrible line and even worse customer service.
Very low speeds, half of what I was in my previous provider and constant fluctuations. They say 4mbps is normal and there's no problem having that. I think in the 90's we had better speeds than this.
If you dare call them, first you need to wait 45 minutes to get to their first line support, so that they can pass you to another team and wait 45 minutes. Things become dismal when they put you back and forth 4 or more times, each time being put in the bottom of the queue and go through verification every time...
- Location
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- Location
- Axminster
- Reviewing
- Origin
- Date
- 2020-07-12
- Comments
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My contract with Origin is for 25 megs + but i only get 10 megs and sometimes only2 megs .
Not happy
My previous supplyer was EE 20 megs all the time but they uped the price x2
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
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What an absolute joke - the internet is so slow I can’t get anything done, it is quicker to go to a cafe with free internet than try use this crap. It always conks out and customer service is the worst I’ve come across, after half an hour on hold they essentially say they can’t help with anything (without even hearing the problem) and hang up. DO NOT GET ORIGIN BROADBAND
- Location
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- Location
- Uxbridge
- Reviewing
- Origin
- Date
- 2017-03-20
- Comments
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Terrible service internet do bad and they dont even cancel or call you back!
- Location
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- Location
- Bexhill on Sea
- Reviewing
- Origin
- Date
- 2019-01-10
- Comments
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Customer service might be OK if they ever answer the phone! Abysmal! I have now held for 45 minutes twice and still not got through to anybody. I only wanted to upgrade my package but thinking I'll just wait until my contract ends and leave them.
- Location
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- Location
- Harrogate
- Reviewing
- Origin
- Date
- 2017-12-20
- Comments
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Really awfull, poor performance 3gbps at best, took the deal via top cashback and not paid after a year, 90 mins on phone to get cut off and start again, duplicate payments, and customer service is shoddy, "not my issue" seems to be the phrase used most commonly.
- Location
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- Location
- Hastings
- Reviewing
- Origin
- Date
- 2021-04-10
- Location
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- Location
- Worthing
- Reviewing
- Origin
- Date
- 2020-07-14
- Comments
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I'm afraid it is a bad review from me. I was with Origin for two years.
The customer service line was only answered after about half an hour to forty minutes.
Broadband speed was always slow.
The company took chunks of money from my bank account for no apparent reason and without telling me in advance. When I enquired about this they had no explanation as to why they had taken my money, there was no apology and I had to wait a month from time of complaint for it to be returned to me.
They frequently made errors. For example, they failed to recognise that I had paid the BT line rental a year in advance and so put me on a different deal so that I was being charged for every single phone call when I should have been getting free landline calls. Again, when I enquired about this they refused to admit that they had made a mistake for the first couple of calls. When they finally admitted it and reluctantly refunded me the money, they offered no apology for all my calls to them and for misleading me.
- Location
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- Location
- Eastbourne
- Reviewing
- Origin
- Date
- 2021-01-13
- Comments
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Absolutely the worst Fibre Optic Broadband on the market. Very choppy and unreliable speeds during the day and nothing special at night either. Only fibre Optic I've ever had that can't even livestream anything without buffering. Very shady customer service as well.
- Location
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- Location
- Ilford
- Reviewing
- Origin
- Date
- 2018-04-11
- Comments
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First day left Origin Broadband and I am so happy after suffering 12 months of flaky and slow broadband. I am going to take the hit of £40 router because frankly (1) you cant get through on the phone (nope, you cannot email them) and (2) other comments about still waiting on refunds, think I'd value my happiness and save the hassle. I now moved and pay another telco at the same price but I get 36Mbps down rather than 4Mbps. So happy to move away from the Origin Broadband.
- Location
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- Location
- Ilford
- Reviewing
- Origin
- Date
- 2017-03-16
- Comments
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Left S k y due to price increase and joined Origin. Painless transition for me but I can see massive problem if it was for my mum. Decent download speed on the 1st day but since the 3rd day it was becoming unbearably slow (1.5-2Mb but I should get 7Mb). Collected wired-connection speedtest results from both BTWholesale and S p e e d t e s t for the entire 2 weeks, and explained it to the techSupport (FYI, wait time 40min but only talked for 8min). They then raised my usage profile and now I am getting close to 5Mb. Not quite 7Mbps but I am happy overall. Worthwhile to collect those speed results and the tech would help greatly when they have all the needed info.
- Location
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- Location
- pentre halkyn
- Reviewing
- Origin
- Date
- 2017-05-29
- Comments
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Been an Origin customer for a while now, charges are quite good and whilst there are no problems everything is OK. However, if you experience a problem trying to get it sorted is unbelievable. Recently my router packed up due to a power cut, trying to get hold of technical help is next to impossible. I literally spent 102 mins. on one call waiting to be answered. Subsequently I had to ring a couple more times with waits of a similar duration. During this time you have to listen to a loop of interminable music that is like being exposed to Chinese water torture. To be fair when you finally get to speak with someone they are patient and helpful. Trying to get some response from customer service is a waste of time as there doesn't appear to be any. When my contract is concluded I shall be looking for a different provider. Hope my router lasts until then.
- Location
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- Location
- Leyland Lancashire
- Reviewing
- Origin
- Date
- 2022-12-12
- Comments
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One of the worst companies I’ve ever dealt with
I had an 18 month contract. When I moved they extended by another 18 months a third move they wanted to do the same again
I declined and they cut me off but insisted I should pay the full contract
Their website says they are friendly and helpful.This only applies until you have a problem
I asked to speak to a manager twice no one came back to me
They then after I had paid my bill bombarded me with texts saying Ajjb Law please contact re outstanding bill despite having an email from Origin saying I owe nothing
Terrible customer services beware
- Location
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- Location
- Preston
- Reviewing
- Origin
- Date
- 2017-10-30
- Location
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- Location
- arbroath
- Reviewing
- Origin
- Date
- 2019-09-29
- Comments
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I've been with Origin for 7 wks,mads 2 payments and received £10 back because I'm not online yet. I'm connected but get I access to the net. I've been thru the modem setup with them 3 times but still no access. I'm losing the will to live. I'll call them once more and give them 2 days to fix it. If they do t I'll block them at the bank and they can take their modem back. I'd advise others not to go near them.
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-10-07
- Comments
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How has this company still got an operating licence? Ofcom/Trading Standards wake up please!
- Location
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- Location
- Gloucester
- Reviewing
- Origin
- Date
- 2019-02-17
- Comments
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I am now in my third year with Origin. My experience has been mixed, I try to avoid all contact with the accounts dept as they never follow up on requests for genuine refunds. I also had slow speed and drop outs which I finally resolved myself by downloading and installing the latest firmware from Asus for the DSL-N16 router. Don't rely on the automatated update in the router software as it does not recognise the latest update (December 2018). I hope this helps others frustrated with their speed and reliability. Good luck.
- Location
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- Location
- Eyemouth
- Reviewing
- Origin
- Date
- 2023-06-26
- Comments
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Absolutely awful, unreliable service since my contract was sold on to Origin from Ovo from SSE with no get-out. Luckily, there's only 2 months left. After a 2 hour wait on hold I've cancelled from the renewal date. Now to see if they keep on charging!!!
What's the bets?
- Location
-
- Location
- Me121xn. Sheerness
- Reviewing
- Origin
- Date
- 2018-05-21
- Location
-
- Location
- Dorset
- Reviewing
- Origin
- Date
- 2022-03-11
- Comments
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Origin customer services are worse than bad. They made an error on my bill which they eventually admitted to and then sent a debt collector who is harassing me. This has been ongoing for 6 months. Avoid. Any suggestions?
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2024-03-30
- Comments
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Terrible service. They never respond to emails, even official complaints, and it's impossible to contact them on the phone. They don't even provide you with basic information, such as the term of your contract.
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2021-08-28
- Comments
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Firstly the sales man lied stating it was a guaranteed 70-80 MB and if I didn’t get it a tech person would be out to make sure I’d get that. I was vulnerable and stupid I stated I was fresh from a nasty divorce and didn’t know what I was doing and trusted him. I explained the house had large ground surface and he said no worries this is designed for a business layout so it’s all good. I did not get 70-80 I got - mere 20. I called for advise and was told that no technician would be out and it was suggested I put an empty fish bowl next to the router. I had no wifi upstairs what so ever and lucky if I had one bar and ended up upping my contact on my phone provider for my children to use my hot spot. I called again and I learned how to log into the router to change the channels which made no difference and was advised to buy a tp link. Also to buy ethinet (sorry if I spelled that wrong ) cables all around the house to correct it. Not quite underwing the meaning of what WiFi is…. I had my partner who worked from home during coronavirus curse causing relationship issues as the amount of work he lost due to it crashing so when I received an email saying it would be going up in cost because of how wonderful the service was you can imagine I wasn’t happy. I called and even one member of staff admitted it was crap! I went to contact them on a Saturday 5pm to tell them to shove it and guess what they’re shut. The rest of the world is open but noooo origin broadband is closed till Monday. The first thing I type in that comes with origin that pops up on search engine is complaints. Now how funny. I begrudge paying off the ending early fee to go to BT internet I really do. I strongly advise you do not go with this company people you’ll be tied in to utter tosh and lies. Go with brands you’ve heard of and know. I’ve had no internet and when I do it’s crap. They lie that a mechanic will come out is crap and if they ever have told you this do not believe them. Money wasted and thank god for 3 mobile that’s catered for the house internet. If you’ve read this and still sign up with them good luck.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-03-23
- Comments
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I am a CCNP qualified engineer and I would say I am a very knowledgeable, patient + understanding customer trying to make Origin Broadband to work for me. But I have had enough from Origin's unreliable service.
I would say they are murdering themselves from their own sales success. They are unreliable and I am guess their I.T. infrastructure is not capable with a wave of new customers.
Therefore, I would say stay away from them. Once my contract is up then I will leave.
- Location
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- Location
- Tayport
- Reviewing
- Origin
- Date
- 2019-07-18
- Comments
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I would steer clear of this company, I signed up on Friday then read the reviews, cancelled on Sunday, Tuesday they took money from my account which I managed to get cancelled, now I find today,Thursday they have taken money again. Wouldnt touch them with a bargepole.
- Location
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- Location
- Halilfax, West Yorkshire
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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It doesn't have to be huge company with cheesy adverts on TV to provide a huge service. I've not had any trouble I know of and if you don't need to contact customer services [and you shouldn't], then its obviously working well and it has for me.
- Location
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- Location
- WV3 0DS
- Reviewing
- Origin
- Date
- 2021-04-13
- Comments
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They are thieves, can never get intouch with them on the phone when need for just instalment is needed and yet they take money off your account. Worst customer service ever , worst network ever. Speed = 0, reliability = 0
- Location
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- Location
- Ruislip
- Reviewing
- Origin
- Date
- 2017-08-18
- Comments
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Unfortunately I have trapped in an 18 months contract with Origin broadband+land line. I pay £29.99/Pcm for the maximum speed (76mb) but are experiencing internet disconnection frequently. The only way to ask for technical help is calling there service centre!!!
Very poor customer & technical service!
They keep you on hold for more than one hour to listen your claim!
It takes a few weeks to send an engineer to solve the issue. They claim base on the contract they have 8 weeks time to resolve technical issues!!! So you have to appreciate if they resolve it earlier than 8 weeks!
Their web site has no customer service at all. Just advertisement!!
They have no parental control/child safe mode and don't think it is necessary for home users!!
I don't recommend it at ALL.
- Location
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- Location
- UK
- Reviewing
- Origin
- Date
- 2024-04-03
- Comments
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Been left with an old router for over 5 years. Called to arrange a house move after we completed on a house just before the bank holiday only to be told we wouldn't get a new router even though it would be a new contract. We found another provider with a better service and they are now trying to charge exit fees for a contract I never signed up for. The only email I have from them says I started a new contract 1st January 1970!! Customer serive is rubbish, Internet quality is rubbish stay well clear
- Location
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- Location
- birmingham
- Reviewing
- Origin
- Date
- 2020-08-15
- Comments
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My internet has been broken now for 6 months. I'm sick of speaking to customer services and they've done absolutely nothing but take my money for a service that keeps shutting down 6 times a day.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.