1,017 Customer Reviews over 26 pages
-
- Location
- Devon
- Reviewing
- Origin
- Date
- 2023-03-27
- Comments
-
Consistently lose speed and connection. Approximately every 2 months there is a complete lack of service, you cannot even run a single mobile phone from the router. The customer service is always the same. It's never them, it's always you. Will not compensate for lack of usable service even if you show them your mobile phone bill when forced to use mobile data to run appliances in the home. You can never ever ever leave. It's the hotel califirnia of internet providers....
- Location
-
- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2017-09-21
- Comments
-
READ AND BELIEVE EVERYONE.
I signed up and got charged. Not heard a word since (5 weeks) and no contract showing rights. Kept chasing (didn't have the long wait on hold I must admit) and kept getting told its an open reach planning problem. I pushed for info on this and have been told 3 times that they have contacted open reach and should get a reply in 48 hours - I never hear so after 72 hours I call again to be told the same.
The property is a conversion with 8 flats - the other 7 all have phone lines and broadband - plus I just called SKY and they instantly offered an install in 8 days time with . . . open reach!
Based on my experience and the reviews on here I have just requested a refund - I wait with baited breath as I paid £300 up front for a 2 year broadband deal - disgusting they have had this money for 6 weeks with no contact or effort to resolve. Couple this with the reports about speed and I jumped ship.
I suggest you don't get on board!!
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2020-09-05
- Comments
-
New customer
Router installed correctly, all lights are on
Held waiting half day... No engineer as instructed
No broadcasting ,can't be seen on devices
30 minutes waiting
Technical support asking me to do further attempts to reprogram the router beyond my physical ability
Customer service can't provide help...back to technical ...no answer after another wait
Seems that router is either mislabelled or faulty
Failure of service is total
Code of service is not affected..
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2016-10-28
- Comments
-
Origin are the worst broadband provider I have ever dealt with. Have now been waiting for 6 weeks for internet. I organised 3 engineer visits, and an engineer showed up on 1 of the 3 occasions. Their communication is appalling - no updates, no apologies for messing up, everyone told us conflicting information - just absolutely awful. Then tried to leave and the handed me a £600 bill. Honestly, avoid at all costs!
- Location
-
- Location
- North East England
- Reviewing
- Origin
- Date
- 2017-02-08
- Comments
-
Been with origin since Dec 16, had problems ever since and wish I went with a more expensive and reliable company. Very slow Internet connection can't stream anything and if one person is using wifi, the other can't.
Recently my Internet totally cut out and after waiting over an hour on the phone I was put through to someone who said they are only trained at level 1 support and don't have the experience to help me yet. After waiting a further 20 minutes I was put through to someone else who also couldn't help me, they said they'd ring me back within 24 hours, they didn't. So after 24 hours I rang them back and was waiting for an hour again to be put on the line with the same man who was level 1 trained only, what a joke! Of course he couldn't help me so I was on hold for a further 1 hour to be told by some "level 2" that I could be waiting a few days because they need to wait for another company to tell them what's the matter with my Internet.
He explained to me that they do need more staff and they can't help as much because people aren't trained. I thought this was very unprofessional. They get plenty of money of us and they don't buy expensive Internet modems. They buy they of Amazon for around £20.
Avoid this company at all costs, you get what you pay for. It's cheap and slow and awfully rub. Once you buy with them you can't get out of the contract unless they can't fix the problem in 8 weeks. But this doesn't count for slow Internet. I'm kind of hoping they can't fix mine for 8 weeks so I can get a full refund and go with someone else.
- Location
-
- Location
- UK
- Reviewing
- Origin
- Date
- 2017-04-01
- Comments
-
I wish I had done my research first and read these reviews as sadly I fell into the low price trap and have had a nightmare experience with them since signing the contract, they need put out of business!
- Location
-
- Location
- Berkshire
- Reviewing
- Origin
- Date
- 2018-03-27
- Comments
-
Terrible company. Poor broadband speed. Terrible customer service. They never call back or do what they say they will. You sit on hold for literally hours. They kept charging me for an extra service that I didn’t have and even though they said they would stop, they didn’t. Had to cancel my direct debit to stop the charges. Do not use this provider!
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-11-15
- Location
-
- Location
- North Devon
- Reviewing
- Origin
- Date
- 2017-12-17
- Comments
-
I have just informed Origin that I am cancelling my service aand moving to another provider. The reasons are as follows:
1. I was formerly getting a slightly better-than-promised download speed, but 3 months ago the service deteriorated significantly and has not improved.
2. There have been persistent problems with the Origin customer portal throughout my contract, and the portal remains inaccessible intermittently, resulting in not being able to access my account or invoices.
3. Origin customer services call-wait-time is unacceptably long (One weekend I was waiting on the phone for over four hours and eventually gave up.) The customer service itself is totally unsatisfactory.
4. It takes far too long for origin to reply to emails and service requests. As on 17th December I am still waiting for replies to emails sent on the 13th, 20th, and 24th November.
Overall, I have found Origin extremely disappointing, and I couldn't possibly recommend them.
- Location
-
- Location
- Tidworth
- Reviewing
- Origin
- Date
- 2019-11-17
- Comments
-
I’ve been with Origin for 3 years now. I love the fact their call centre is in Doncaster and is manned by really nice people. What really lets the service down though is that to resolve issues, you need to hardwire link to the router. We’re all Apple at home and my work laptop can’t be hardwire linked. I’m not hugely IT literate so unless one of my teenagers is home, I’m stranded.
I really hope Origin get their act together because I will always support UK based and manned companies.
- Location
-
- Location
- Swansea
- Reviewing
- Origin
- Date
- 2017-02-06
- Comments
-
I have no issue with the broadband whatsoever. It's reliable and fast enough to stream tv and videos while still offering internet to everyone else in the house. I bought the upfront annual plan but there is now an issue with them trying to bill me for additional costs. I am certain it is an admin error on their part but I just cannot get through to their customer service team to sort it out. I've spent in excess of 5 hours trying to get through to them. It's very frustrating and makes you wonder what sort of employer they are (under resourced?).
It's a shame because it is so refreshing to have really good internet backed up by a UK based call centre.
- Location
-
- Location
- Falkirk
- Reviewing
- Origin
- Date
- 2018-06-11
- Location
-
- Location
- Staines
- Reviewing
- Origin
- Date
- 2018-02-27
- Comments
-
I should have believe what some other said about this company. I have never come across such a poor service company. three issues so far: (1) They overcharged for £60. (2) They promised they delivery £100 shopping voucher and failed. (3) The broadband router is cheap and network is unreliable. Worse still, they don't response to your email (even to complaint email). first two issues took over 3 months for them to resolved eventually. Long story short, wasting a lot of time and they admitted that there is no reason for them not to check emails and act! I am still working with them on the 3rd issue, it has been over 3 weeks, no joy. customer service does not look at the previous correspondence and you have to keep repeating yourself. performance is significantly worse then other company I ever used including other small broadband provider! :(
- Location
-
- Location
- Scotter common
- Reviewing
- Origin
- Date
- 2019-10-31
- Comments
-
Dose Not supply promised speed
poor customer service
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-04-06
- Comments
-
My line is already only 5mb, but for paying for 17mb they couldnt pull that off. After raising it with them through webchat they looked into it, but never heard from them.
Then web chat disappeared, and i get cutouts daily. to call, you need to be on hold around 5 years and they replied to 1 email in 5 days, not giving me an answer, and its been weeks on my replies to that.
Just avoid. They're a minor cost saving for awful Asus routers and tragically inadequate customer service staffing.
- Location
-
- Location
- Coventry
- Reviewing
- Origin
- Date
- 2018-02-09
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-07
- Comments
-
Worst experience ever! 3 weeks ago I sign up with these guys, still dont have internet in the flat. If you call the costumer service prepare yourself to wait 40 min in line before someone talks to you no matter if it's 7am or 11pm. They are busy alright, because this doesent worth a penny. Had an engineer booked to fix the flat one day that just didn't show up, apparently no one from the costumer service proceded with the booking. Stay away from them, spend a couple of pounds more and go somewhere else!
- Location
-
- Location
- Birmingham, UK
- Reviewing
- Origin
- Date
- 2017-11-29
- Comments
-
Everything you have read is true! Do not go anywhere near this provider they are appalling in every respect. By far the worst company I have ever dealt with for broadband.
I switch every year to get better deals and this year tried to switch to Origin. Every other provider has managed the switch fine ... not so here.
It starts with the fancy customer portal, which was updated to say order received but never any further for 2 weeks. There was no communication by SMS or email at all, not even an order confirmation. They have no email or online support so the only way to contact them is to call and face 20-30 minute wait times. Once you call, the phone staff are lovely but clearly have no idea of what is going on. They always have to ring the 'provisioning team' before providing excuses and delays.
2 weeks after placing the initial order I had my line cut off by the old provider. But I had still received no communication at all from Origin. After 5 phone calls to Origin over 4 days, and repeated promises of callbacks and updates that never arrived, I was told that my line had been inadvertently disconnected (they blamed openreach) and that it would be another 14 days before I could have a new line installed, at my own expense.
At this point I cancelled any contract with them and took out a new contract with a real supplier, who immediately emailed to give me an installation date.
The rank incompetence displayed in not managing a simple provider switch without errors, plus the complete lack of communication at any stage, the inability to give any kind of answer on my order status, and the suggestion that I should pay for their error both financially and by waiting a further 2 weeks without internet represents a complete failure at every stage and in every conceivable way.
PLease learn my lesson and do not choose them as your provider. You will regret it.
- Location
-
- Location
- Aberdeen
- Reviewing
- Origin
- Date
- 2023-08-31
- Comments
-
The worst broadband provider ever. Avoid if you can. I recently moved and my landline phone is not switched on. Have phoned numerous times to sort it out.Customer service is awful. They promise to resolve issues for you and they don't.some of the staff are awful and rude. sometimes you can't even get to speak to a supervisor.
- Location
-
- Location
- Aberdeen
- Reviewing
- Origin
- Date
- 2023-08-31
- Comments
-
The worst broadband provider ever. Avoid if you can. I recently moved and my landline phone is not switched on. Have phoned numerous times to sort it out.Customer service is awful. They promise to resolve issues for you and they don't.some of the staff are awful and rude. sometimes you can't even get to speak to a supervisor.
- Location
-
- Location
- Notfolk
- Reviewing
- Origin
- Date
- 2024-02-13
- Comments
-
A dreadful firm to deal with: appalling administration from their take-over of our contract from SSE to date - utter incompetence at every juncture: I can’t wait to take my business elsewhere - anywhere! I doubt we could do worse. At the end of our (SSE) contact they have increased our monthly charge from £29 to £41 and won’t permit us to port our number of 36 years away from them! In my view this is blatant extortion and I have written to OfCom.
- Location
-
- Location
- Brighton
- Reviewing
- Origin
- Date
- 2024-01-30
- Location
-
- Location
- Rainhill, Prescot
- Reviewing
- Origin
- Date
- 2019-08-09
- Location
-
- Location
- Kinlochleven
- Reviewing
- Origin
- Date
- 2020-09-05
- Location
-
- Location
- Oswestry shropshire
- Reviewing
- Origin
- Date
- 2017-12-08
- Comments
-
Absolute cowboy company.
- Location
-
- Location
- CROMARTY
- Reviewing
- Origin
- Date
- 2023-10-26
- Comments
-
Don't even think abut going with Origin. we ended up with them thanks to SSE Broadband dumping their customers to them (presumably without doing any proper due diligence). Continuous breaks in broadband and slower speeds. Eventually switched to BT after numerous complaints to Origin which made no difference to quality of provision. They are now pursuing us for £160 for terminating their crappy "service" Zero out of Five in reality.
- Location
-
- Location
- Bangor, Co. Down
- Reviewing
- Origin
- Date
- 2017-02-01
- Comments
-
I placed my order with Origin at the start of January after being let down by BT. Big mistake. Still haven't received my box and can't get hold of anybody to find out why. They've taken my money though! Terrible service. Will be doing all I can to cancel and get my money back.
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-08-31
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2017-04-27
- Comments
-
Absolutely awful company AVOID!!! Every month I have to call as the internet is not working I have spent over 3 hours on hold this week with no answer. Then When I finally do get through they say there is no issue and are going to send an engineer out, which by the way may charge you if it's your fault! Of course it's not my fault!! What the hell am I paying for?? As soon as the issue is fixed I will be taking my business elsewhere. I will also be contacting the ombudsman.What a joke of a company they won't be around long so get out while you can. I have only put one star for each because you can't do a review with none.
- Location
-
- Location
- Telford
- Reviewing
- Origin
- Date
- 2017-09-26
- Comments
-
Really unimpressed. Internet drops out regularly.
Customer services normally have a 40min queue
Expensive if you want to use anything but copper cable.
Stay away from these people if you can
- Location
-
- Location
- Thurnscoe
- Reviewing
- Origin
- Date
- 2016-12-18
- Comments
-
Fantastic service from a great bunch of people. Always helpful and fast with responding to any issues that may arise.
- Location
-
- Location
- SOUTHEND-ON-SEA
- Reviewing
- Origin
- Date
- 2021-04-22
- Comments
-
Critical the poorest broadband in the planet
Critical: Quality
Very very very very poor quality and the cheek of them charging me for few months after my contract ended is somthing else.
Wouldn't recommend
The poorest broadband in the planet and they rip you off
- Location
-
- Location
- WATFORD
- Reviewing
- Origin
- Date
- 2022-12-28
- Comments
-
This is a truly terrible company. I left them last year when my contract was finished. They still are trying to fraudently get money from me despite emailing me and agreeing to a final settlement which I paid.
Please be very careful with this company , they are a nightmare.
- Location
-
- Location
- WATFORD
- Reviewing
- Origin
- Date
- 2023-02-10
- Comments
-
I would have to say Origin is actually the worst company I have ever encountered.
- Location
-
- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2017-06-26
- Comments
-
Regretting every second since I moved from a previous provided to OB. Call answering times on my account average 1 hr 45 mins. Recently I was without internet for several days [OB fault] and it was a total nightmare trying to resolve matters. I had to add on extra data to my iPhone to maintain connection to business customers.
Some call handlers seem to know what they are talking about, others not and on one occasion it was clear that calls were being outsourced to another company.
In my opinion, the operation of OB is akin to a new company setting up business from a spare bedroom. They do not in my opinion have the capacity, capability or knowledge to actually deliver what they promise.
Trust me, I will be with another provider as soon as my contract is up.
OB - listen hard to what people are saying or I fear you will be no more.
- Location
-
- Location
- Slough
- Reviewing
- Origin
- Date
- 2018-04-13
- Comments
-
Here we are 12th April 2018 and I'm STILL trying to get back my money that Origin took from my direct debit as I paid a year upfront. I later found they had also been taking monthly payments from my Bank account and eventually had to close the direct debit to stop them doing it as they continued even after I complained.
Now they send me unpleasant emails as I don't have the direct debit open, but can't until they deal with it and stop taking my money they are not due or entitled to.
I have had up till now 4 Origin employees apologising saying they will sort it and no completion, I have asked for a Manager to contact me but nothing yet.
I can only give this honest review as they have been given several opportunities to rectify the issues.
I have been trying to get them to sort it in between my chemotherapy, and it's not on as don't need dreadful customer service at this time, and after reading the reviews I was disappointed as maybe should not have done another year.
Generally the broadband I get is ok for me, occasional dropouts but I have been satisfied, their ability to sort this simple thing says a lot about them, without Origin sending me emails " how did we do, win £50" ?
Just return my money Origin and I can do another direct debit if you promise not to take more money your not entitled to.
- Location
-
- Location
- Southampton
- Reviewing
- Origin
- Date
- 2018-09-15
- Comments
-
The worst “fibre” broadband ever. Constantly being kicked off, the connection is so slow it’s ridiculous. It may be cheap but honestly just pay the extra few quid and go with a better company. I’m 10 months into my sentence now, only 2 months until I can change my broadband supplier. CANNOT WAIT!! Avoid origin like the plague.
- Location
-
- Location
- Mold
- Reviewing
- Origin
- Date
- 2018-07-20
- Comments
-
Without a doubt give this provider the widest of clearance.
Ave speed around 15mbs I am paying for their max up to 70mbs. The fastest in the first 12 months I’ve been with them is 35mbs and I mean once. Drop out is a daily standard, have emailed over 20 times. Auto bounce back. Logged in our system and we will get back. NEVER DO GET BACK.. have had a bt engineer here to check line. Told me the router they supplied with my package Would never give me anywhere near the 70mbs I’m paying for and reported same back to the company... just sent me a new router. Same model as the one I have. Still in box. After 12 months of an 18 month contract just about to change. Will argue and report to Oftel if they charge for the remainder of my contract, Has they have NEVER given me anywhere near the download speeds which I have paid for over the last 12 months. AVOID AT ALL COSTS. THEY ARE THE PUTS
- Location
-
- Location
- Barnsley
- Reviewing
- Origin
- Date
- 2021-07-22
- Comments
-
Absolute rubbish and they are daylight robbers trying to take nearly double out of my bank than what the agreed price is Internet is absolute rubbish you can't have smart TV playing and the xbox online it jumps all over the place complete waste of money they won't be getting another penny out of me
- Location
-
- Location
- Westhoughton, Bolton
- Reviewing
- Origin
- Date
- 2017-11-10
- Comments
-
I switched to Origin in the last few weeks. The speed continued to be slow so I called customer service. They ran checks and arranged for an engineer to come out. With in two days my line was fixed and I’m now getting 75.57MBPS download speed and 9.95 MBPS. There was a long wait to get through but they sorted my problem very quickly. My experience is much better than other people’s reviews suggest theirs was. I’m very pleased so far :-)
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.