1,017 Customer Reviews over 26 pages
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- Location
- Dalrymple
- Reviewing
- Origin
- Date
- 2018-04-14
- Location
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- Location
- Darlington Co Durham
- Reviewing
- Origin
- Date
- 2017-04-04
- Comments
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DO NOT DEAL WITH ORIGIN BROADBAND AT ALL,Try ringing thier customer services now and you will be waiting on hold for at least 45 minutes then you will get someone that will put you through to someone else and you will be on hold for another 45 to 60 minutes wait and after that you will be no better off .TRY IT AND SEE every time it's happened to me so it's the NORM TRY IT NOW And see its freephone so won't cost you .
- Location
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- Location
- dartmoor
- Reviewing
- Origin
- Date
- 2020-09-23
- Comments
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This is by far the worst company I ever dealt with, My router fails to recognise my password 90% of the time, I can't watch films or TV without it dropping out every few minutes, Even worse for me I got the contract as I am starting college, Lessons have become remote for the main part due to covid, It dropped out 7 times in the first 90min lesson, The oonly way I get contact with anyone from origin is to go online elsewhere and act as a prospective customer, They fone me 9am next morning but still have not spoken with technical support 60days later DO NOT WASTE YOUR MONEY OR TIME
- Location
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- Location
- Daventry
- Reviewing
- Origin
- Date
- 2017-10-01
- Comments
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Spent more then hour on hold for costumer support. Absolutely slow and lagging.
- Location
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- Location
- Deal, Kent
- Reviewing
- Origin
- Date
- 2023-11-07
- Comments
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I am too exhausted from the wasted hours spent on the phone with this bunch of incompetents to write a detailed account of the horrors I have endured with Origin. I would simply advise anybody thinking of signing up with them to think again.
- Location
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- Location
- Derby
- Reviewing
- Origin
- Date
- 2016-12-05
- Location
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- Location
- Derby
- Reviewing
- Origin
- Date
- 2018-05-02
- Comments
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Rubbish speed, can't achieve the speed of the package they sell you even tho there is a lower speed package. Fraudulently re authorise direct debits. Bad customer service, that's if you can actually get through. Would give 0 stars if I could. Steer clear.
- Location
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- Location
- Derby
- Reviewing
- Origin
- Date
- 2017-08-08
- Comments
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Started 12 month contract in January 2017 and swap over from Sky etc. was great. However, I quickly realised that I was getting .5 MPS and zero upload MPS. This resulted in my first call to their tech team. 90 minute wait listening to Brian B and awful loop music. Eventually helped by a friendly person and promised to address line speed. 7 days later and nothing had happened. Several long waits later and zero response via Twitter or email, the line speed did increase. Since that time it's been very unreliable. We've not been able to watch Netflix or Iplayer and connection appears to drop daily. The upload speed is so slow that it takes an age to send pictures etc. It's become so bad that I've now moved early to another provider. Shocking customer service and technical issues. Avoid !!!
- Location
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- Location
- Derby
- Reviewing
- Origin
- Date
- 2017-12-11
- Location
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- Location
- Derbyshire
- Reviewing
- Origin
- Date
- 2018-08-02
- Location
-
- Location
- Derbyshire
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
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Beware of this terrible company. The only reason I chose origin was because it was the fastest in my area upto 74mB ( a lie ) so I ring them to ask about the speed after 13 days and was told the fastest speed I could get in my area was 27mB. So I do a few more checks and other companies say I can get upto 27mB which is true. I went back on the origin site and dos a speed check for my area and phone number and it came back again at upto 74!!! This isn't true and is very misleading. I rang them again and eventually got through to cancelation who said I can't cancel as I'm out of the cooling off period and he became very snotty when I said from the connection date. Now I know why they take 16 days to connect you. Was told I'll have to pay the full cost of the contract, we'll see. So tried to log onto my origin account about 30 minutes later and couldn't access it at all. So cancelled my direct debit when I got home. Now will see what happens as am willing to go all the way to make sure they can't take money for miss selling a service. Either that or I'll be making a trip upto unit 9 ;-).
- Location
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- Location
- Derbyshire
- Reviewing
- Origin
- Date
- 2017-04-16
- Comments
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Satisfaction is really zero. Customer service should be zero. Broadband speed is not to bad. Reliability is debatable.I have sent a lot of emails to this company and they never reply I have telephoned them and they keep you waiting so long you give up.My service came live on the 27/3/2017 and it stopped working after 2 days it took a 80 min phone call to sort it after a further 7 days it broke again I did not bother contacting them by phone this time I sent them a email to which they did not reply I sorted it my self. I would not recommend this broadband provider to anyone.
- Location
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- Location
- Derbyshire
- Reviewing
- Origin
- Date
- 2018-04-17
- Comments
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Terrible service and fraudulent actions. Paid and signed up for a 74mb broadband service and after a couple of weeks rang them to see why I was only getting 15mb (this was the highest speed I got it was usually around 7mb) then was told I could only get UPTO 27mb in my area. Tried to cancel and they said I couldn't as was out of the cooling off period, even though this was under 14 days since my connection started but took over 2 weeks for my broadband to go live, so they're not that stupid. Cancelled the direct debit and posted the router back to them. They then set up a direct debit without my authorisation and continued to take money out of my account. I had to get in touch with the bank to stop them taking any more money. I was probably in the wrong doing this but didn't see why I should pay for a service when they had lied about the speed. They have now passed my bill for the full cost of the contract to a debt recovery agency and the ombudsman are having to deal with the case. Not worth the hassle and wouldn't recommend this company to anyone.
- Location
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- Location
- Desborough,
- Reviewing
- Origin
- Date
- 2021-03-18
- Comments
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I was recommended this company by MSE as a cheaper alternative to EE but it turned out to be 3 times more expensive!Why?
- Location
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- Location
- Devon
- Reviewing
- Origin
- Date
- 2023-03-27
- Comments
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Consistently lose speed and connection. Approximately every 2 months there is a complete lack of service, you cannot even run a single mobile phone from the router. The customer service is always the same. It's never them, it's always you. Will not compensate for lack of usable service even if you show them your mobile phone bill when forced to use mobile data to run appliances in the home. You can never ever ever leave. It's the hotel califirnia of internet providers....
- Location
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- Location
- Devon
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
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Great company and customer service, i wish I had switched broadband & phone service before after many years of sticking with BT. The whole switch was very simple and good reliable broadband. The only reason i didn't give a 5 for overall satisfaction is because the router hadn't turned up the day before the switch & I had to call them to enquire but it did then arrive the day of the switch but I felt it would have been better to have received it a little earlier. Overall very happy though.
- Location
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- Location
- Devon
- Reviewing
- Origin
- Date
- 2018-06-12
- Comments
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Do you like:
Listening to music on hold for long periods of time?
Appalling customer service?
Slow and unreliable broadband? Then this is the company for you!
Avoid like the proverbial plague IMHO.
- Location
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- Location
- Devon
- Reviewing
- Origin
- Date
- 2017-05-04
- Comments
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ORIGIN - THE UNITED AIRLINES OF BROADBAND. Awful, if only I had checked what they were like before signing up. I have had my home number since 2004, I signed up for them in my "granny flat" and they took over the main house number, changed it to a different number and now say they can't get my number back. They ignore emails, make you wait for hours on hold. This is how it works - if the person you eventually speak to gives you their full name they will fob you off with false promises, if they won't give you their full (?real) name they are obstructive and when you say "I just want you to restore the home and business number I have had since 2004 and which I never gave you authority to take over restored" you are told you are unreasonable. This company is shocking, dreadful, worse than rubbish, they are arrogant, pompous, obnoxious, they are worse than incompetent, and they are completely unrepentant, I will be following the example below and complaining to the Ombudsman. PLEASE SAVE YOURSELF THIS GRIEF - DO NOT SIGN UP TO ORIGIN.
- Location
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- Location
- Devonshire
- Reviewing
- Origin
- Date
- 2023-12-05
- Location
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- Location
- DEWSBURY
- Reviewing
- Origin
- Date
- 2016-12-16
- Comments
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I have always lived in a house where I was able to get Virgin Media but when I moved to a location where VM was not possible I started looking for an ISP which was cheap but not a mainstream one.
I first went with Sky for a year however and although the reliability was good I purely got this as it was part of the TV package. When I decided I didn't watch enough TV to warrant the cost.
So I started looking for a new ISP and after much searching I stumbled across Origin on Openreach's web site.
When I had a look at them the price for their Fibre broadband was the best so I decided to go with them.
I decided to get get my own router and set that up rather than take the one they provided as I had heard it was a fairly cheap one. Doing this cost me an extra £60 but in the long run I think it's worth it.
I had a bit of trouble when I was getting the internet activated however this was an OpenReach issue but Origins support were Fantastic. I had no queues to wait in. Was straight through to a UK call centre and they had OpenReach fixing the issue within 2 working days.
I have had one outage in 9 months, again I phoned their support and was straight through, we did some diagnostics and they were able to rectify the issue.
The internet is not a perfectly oilled machine it breaks but at least you know with Origin they'll get you back up and running as quick as possible
- Location
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- Location
- Diss, Norfolk
- Reviewing
- Origin
- Date
- 2017-07-06
- Comments
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Total and utter incompetent rubbish. I (stupidly don't read the reviews here and) place an order on 12 June. By June 30 I have heard nothing whatsoever from Origin. I call, endure the 30 minute wait and when I reach someone I am told that it is "stuck" with Openreach and they would deal with them on Monday 3rd. On Monday 3rd I get an email saying my service is going live on, yes, Monday 3rd. Sure enough, mid afternoon my BT service goes down. Trouble is, I had asked that no router gets sent as I want to use my own and I was expecting login details but their Portal says that a router has been dispatched. I email their Provisioning team but hear nothing back. So yesterday I call and endure the wait before speaking to the most clueless, unempowered person imaginable. I am told the service went live on the 28 June, which is total and utter b/s. I am also told that they don't support Draytek routers, also total and utter b/s.
I am writing this whilst on hold again, about to tell them that I don't want to activate the service. It is plain that this company doesn't have a clue and I am not going to subject myself or my wife to this level of incompetence. I would rather live without broadband for as long as it takes to get another provider's service installed than activate and be locked in to these characters.
- Location
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- Location
- DL11
- Reviewing
- Origin
- Date
- 2017-11-27
- Comments
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Very slow (1.9 meg ) with irregular outages. but helpline have responded within seconds and been absolutely wonderful to deal with.
Still no faster though
Tried to sign me up for another year with upfront payment .no chance
- Location
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- Location
- doncaster
- Reviewing
- Origin
- Date
- 2018-02-12
- Comments
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dial up is probably a better option. had nothing but connection issues the year i was with them and had to call several times. spent more time without internet that with and they also avoid any attempt to cancel regardless of if you're in you're rights to or not. mum also went with them, had no response after the initial sign up,no internet provided and months later they started charging her.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2017-06-05
- Comments
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Terrible service, taken off line on 23rd may by origin from my last supplier and told I would be back on line by 12 mid night.
It's now 5th June and still no internet , new going live date now 9th June , they say they are waiting for BT to connect me, but they should have not disconnected me until new service was ready to go live
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
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Amazing staff but Internet often refuses to stream things.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2016-12-16
- Comments
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Cannot fault Origin for tech support and customer service ... been a customer for almost 2 years with only minor problems with connection, but all were sorted out quickly and without any fuss. Keeping my business local is also important to me.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2018-03-04
- Comments
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The worst broadband provider ive ever used, constant drops, constant incorrect bills and overcharges and hours on the phone to chase refunds. Left them months ago but the recently the DD mysteriously got set back up again and money taken out of my acocount.
Despite constant promises no refund to taking legal action
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2017-06-26
- Comments
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Regretting every second since I moved from a previous provided to OB. Call answering times on my account average 1 hr 45 mins. Recently I was without internet for several days [OB fault] and it was a total nightmare trying to resolve matters. I had to add on extra data to my iPhone to maintain connection to business customers.
Some call handlers seem to know what they are talking about, others not and on one occasion it was clear that calls were being outsourced to another company.
In my opinion, the operation of OB is akin to a new company setting up business from a spare bedroom. They do not in my opinion have the capacity, capability or knowledge to actually deliver what they promise.
Trust me, I will be with another provider as soon as my contract is up.
OB - listen hard to what people are saying or I fear you will be no more.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2020-06-04
- Comments
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Awful company steeling a living by providing poor product. Shouldnt be allowed to keep trading.
Months for refunds owed despite winning Ombudsman case against them
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2017-10-31
- Comments
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Took out annual saver! But they split the internet and phone up from starting at same time. While trying to cancel services they kept cutting the phone off! Said they cant start to cancel until 13 month on a 12 month contract!!?? Disgusting company!! Poor customer services!!
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2018-11-24
- Comments
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I have been contacting Origin Broadband recently because they are preventing the activation of a new Superfast broadband cabinet in the village of Hatfield Woodhouse near Doncaster. They have failed to give their agreement to Open Reach for activation of the new cabinet and the result is that their customers who are paying for a fibre broadband service are being denied the best broadband available (even though they are already paying for it) and a large number of other residents in Hatfield Woodhouse cannot access Superfast Broadband even though the cabinet is installed and has been ready to be activated for 6 months.
I am told that Origin Broadband have caused the same problem in other areas but they are unwilling to make contact with Open Reach and resolve the problem.
From my conversations with Origin, I don’t believe they understand the problem so they are denying it exists.
If you are an Origin fibre broadband customer in Hatfield Woodhouse I recommend that you contact them to seek compensation as they are not fulfilling their responsibility to provide you with the best broadband service available.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2019-08-31
- Comments
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Over 2 years I've been with them and just renewed as I've never had a problem, got fast speeds, good WiFi and it's the cheapest I have found for Max fibre
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2016-12-17
- Comments
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Origin offer an excellent service. I have been with them for over 18 months. Never had any problems service wise and when something went wrong they were very efficient and kept me informed. Speed is only an issue I think due to issues outside their remit.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2023-11-10
- Comments
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I had my energy and broadband supplied by SSE which was a great service, it all moved to OVO energy and was all good until I found out I had been moved over to origin for my broadband without my consent, this is where it goes downhill, no internet for 4-5 hours at a time, tried phoning them but on a hold line for 2-3 hours at a time to be finally cut off ,the service is shambolic and that’s being polite, I have now come to the end of my tether and moved to SKY, I have cancelled my direct debit , it will be interesting to see how quickly they contact me
- Location
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- Location
- Dorchester
- Reviewing
- Origin
- Date
- 2016-12-04
- Comments
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They promised 6.5mbps but we are lucky if we get half that. Their waiting times on the phone and in chat lines are abysmal. Their communication is poor. Waited in all day for an OpenReach engineer who never showed and Origin couldn't tell us why. An engineer showed up a few days later and checked all the internal wiring. The line was reset and was ok for a couple of days. Now it is back to half speed. Nothing has been changed inside. There is no improvement to the speed when wired to the test socket. I can't understand why Origin can't just get it sorted without an engineer having to have access to the property (if and when they turn up) and without the threat of being charged for the engineer. Suggest you avoid.
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2022-03-11
- Comments
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Origin customer services are worse than bad. They made an error on my bill which they eventually admitted to and then sent a debt collector who is harassing me. This has been ongoing for 6 months. Avoid. Any suggestions?
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2017-04-11
- Comments
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Absolutely the worst customer service I have ever experienced. It would have been funny if they weren't withholding £130 of my money despite not providing me with a service. They blocked my attempts to contact them. Absolute disgrace.
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2020-08-05
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2017-04-02
- Comments
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If I could give them zero I would, just doesn't work. Cannot get through to anyone on the phone 2 hours on hold, have emailed and been ignored used their facebook messaging and get an automated we will get back to you as soon as possible, been a week so far. Ofcom involved
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2018-03-05
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.