1,017 Customer Reviews over 26 pages
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- Location
- TF11 8QA
- Reviewing
- Origin
- Date
- 2017-03-19
- Comments
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KEEP AWAY. My ex wife who is disabled ordered this broadband, was supposed to be live on 21st Feb. 2017, she got the router but no phone line to the house so how can it work. I got involved and was told it was an Openreach problem. despite many calls and a lot of fobbing off she still has no internet. she has however had a customer satisfaction email, that she accessed from my house about their service asking if she was please with their service. it is now 19th march and she still has no service. AVOID LIKE THE PLAGUE or at your own risk be it. Cant say about speed as it still doesn't work
- Location
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- Location
- Highlands
- Reviewing
- Origin
- Date
- 2020-08-24
- Comments
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Nightmare of a company from start to finish, they wont send you the broadband kit until after 14 days, then the cooling off period has expired before you begin to attempt to use the hopeless internet
they don’t guarantee ANY speeds via Wifi, so if you want to use iPhones, Firestick etc, they guarantee 1mb download via ethernet... welcome to 1999 speeds people! - all this was after being told at point of sale i would get 4mb as a minimum via Wifi
Customer service is appalling, in the end i paid them in total £150 to terminate the contract after one month!
Utter useless, do not use Origin broadband!!
- Location
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- Location
- dartmoor
- Reviewing
- Origin
- Date
- 2020-09-23
- Comments
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This is by far the worst company I ever dealt with, My router fails to recognise my password 90% of the time, I can't watch films or TV without it dropping out every few minutes, Even worse for me I got the contract as I am starting college, Lessons have become remote for the main part due to covid, It dropped out 7 times in the first 90min lesson, The oonly way I get contact with anyone from origin is to go online elsewhere and act as a prospective customer, They fone me 9am next morning but still have not spoken with technical support 60days later DO NOT WASTE YOUR MONEY OR TIME
- Location
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- Location
- Redcar
- Reviewing
- Origin
- Date
- 2018-08-21
- Comments
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Daily disconnections, sometimes for whole days. Customer service and technical support lines always busy (once spent 2 hours waiting). Had to get updates on service from other users through twitter. After 12 long months waiting for contract to finish, they continued trying to bill me for a further 6 months and demanded I return the router or pay £40 for it (it's hidden in their T&Cs). Avoid like the plague.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2021-03-16
- Comments
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We signed up on an 18 month contract, it was a cheap and cheerful package and sign up was efficient and friendly.
We initially got reasonable speeds of around 55Mb (76Mb was forecast upon sign up).
Unfortunately things changed fast. During the pandemic, Origin were impossible to get hold of on both the phone and chat. The emails received are 'no-reply' addresses.
Now, the contract is up in 30 days and I've no intention on staying with an uncontactable company.
- Location
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- Location
- Leicester
- Reviewing
- Origin
- Date
- 2021-06-02
- Comments
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Never sent router inspite of repeated requests. Worse customer service ever. Informed I couldn't cancel. Don't bother. Bunch of cowboys
- Location
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- Location
- stockport
- Reviewing
- Origin
- Date
- 2017-01-22
- Comments
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connection date came and went, after hours of being left on hold i was told there was a technical problem which could take upto 8 weeks to resolve, told them i would like to cancel just to been told it would cost me over £200 even tho my service as never started, how can that be right?? my advice is to avoid this company and go with a well known named company instead ,
- Location
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- Location
- Stafford
- Reviewing
- Origin
- Date
- 2017-03-07
- Comments
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Absolutely hopeless. Avoid this company because you will just be wasting your time before having to find a different provider. I placed my order on the 17th February 2017. I phoned Origin two weeks later (not my first call) for an update and they hadn't even put my order on their system yet! I was told that it would be done that day and that I would have an installation date within 72 hours. I heard nothing so I phoned them after the 72 hours had passed and they said my order had been cancelled and I would have to go to the back of the queue and wait another 10-14 days for an installation date! For 99p a month more, I'm going to Sky.
- Location
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- Location
- Ashford
- Reviewing
- Origin
- Date
- 2020-10-23
- Comments
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Worse network I have ever used and very very horrifying and poor customer relations.
- Location
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- Location
- plymouth
- Reviewing
- Origin
- Date
- 2020-07-03
- Comments
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signed up for the basic option two years ago, and it was fine as long as I didn't use more than 3 or 4 devices, but the problems started as soon as I upgraded to the next tariff up three-months ago. Since then it's been unusable, cuts out for hours on end, I've tried liaising with Origin, hopeless, and finally cancelled my direct debit after three-months. They acknowledge a problem but fail to do anything about it. Customer service is pathetic, and their online chats have delays of over 20 minutes between messages; hopeless. Good bye Origin, I hope we never meet again!!!
- Location
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- Location
- Kilmarnock
- Reviewing
- Origin
- Date
- 2017-12-14
- Comments
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Fibre speed as promised. Had a few issues with openreach when changing to fibre but Origin were most supportive. Minor billings issues resolved without any drama. Experienced some dropouts after changing to fibre however these are outwith Origin control as they do not own the lines or equipment and once Origin had checked router settings be the issue was referred to Open reach to resolve as they do control the lines and equipment.
- Location
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- Location
- Teesside
- Reviewing
- Origin
- Date
- 2018-03-28
- Comments
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Origin broadband !rubbish in a word I've been with these wellies for 9 months or there abouts when I got them last year first 2 days ok .then on the Thursday unable to access web ran origin got it sorted eventually, the download can be up to 9Mb the less than 2Mb twice this week I've spoken to tech dept nice people but that's not the issue first person I spoke to on Monday get me up and running after 80 minutes on phone 9 Mb for a short time then back to 2 Mb ,later on I rang again told to remove part of BT socket and use test port for 24'hrs on Tuesday afternoon I was getting 9Mb plus couldn't believe wow ,this morning ( Wednesday )! Back to less than 2 Mb I've sent e mails don't know how many all I know is this 2weeks time I go to vodapone see if they are better cant be worse an they? I've tried everything plug router directly into BT socket no difference had another router supplied ,when I first went with them I wrote and complained ,got a letter back from CEO telling me there top man was on the job and would contact me yeah!! The only person to have rang me was from billing dept telling me I would have my bill reduced yeah that did happen but that's all ,off the subject slightly I read reviews on this site and what concerns ME is origin are not THE worst there are others HOW can this BE ?if it was a main car dealership they would be named and shamed ,and another thing BLAME the isp providers blame BT who in turn blame the isp providers ,so I've had my 2 cents worth as our American cousins would say bye happy surfing from col
- Location
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- Location
- Smith
- Reviewing
- Origin
- Date
- 2020-07-30
- Comments
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Please,please, please don’t sign up with this scam company. The service is crap. Customer service is crap. Only gave this scum one star for everything because I had to! Con men!!!
- Location
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- Location
- Teesside
- Reviewing
- Origin
- Date
- 2018-04-21
- Comments
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Hello AGAIN yes it's about good old ORIGIN broadband but where the good comes in is anybodies guess?
I have been with the above for about 6 months and am about to go with VODAPHONE hoping that they are as not as bad as this lot ? Speed and reliability are my main gripes this morning 21 April I,m getting around 2.5 MPs other days its been as high as 10Mb so why the difference ,well it's not us ,it's OPENREACH ,no they say it's your isp provider and somewhere between lies the TRUTH oh I bet there are people singing the praises or ORIGIN ,but I'm not one of them could it be they are ( throttling my signals beacause im leaving them ? Who knows I've done all the usual tricks connect to to test socket move router ,you know then ,suggestions like hard wire it buy a better router get some power line adaptors WHAT why should I spend MORE money to make up for there inadequacy no way I'm retired not poor but certainly not RICH somas I have said I'm leaving origin and the sooner the better ,bye for now
- Location
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- Location
- Norton
- Reviewing
- Origin
- Date
- 2017-10-22
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-12-30
- Location
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- Location
- TEESSIDE
- Reviewing
- Origin
- Date
- 2017-08-05
- Comments
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I like so many others wish I had not seen this company was with TALKTALK for nearly 5 years ,main reason for leaving them was if you had a complaint you ended up speaking up to some body in South Africa THE PHILLIPINE S OR INDIA CALLS Lasting 30 to 40 minutes other than than no probs ,like people have mentioned it was a small company not the big players and the are in Doncaster 85 mile away from .it started well enough on Monday 31 July got the router connected it up on the web in 5 minute great and it was till teatime on Wednesday I rang the office on Thursday and was told it was the exchange and somebody would call me back, and yes I was spoken to and given instructions how to configure the router which after several attempts failed
I rang the office spoke to sales who put me in touch with tech dept,while I,m waiting for them tried a different approach and yes I,m om the web the time I spent on the phone about 70 minutes never spoke to tech department ,it has been going well till to-day Saturday tried downloading pages painfully slow ,( well it s the weekend) so that will be the reasons it buggery I,ve used speed check on this site my speed is wait for it 0.7mbs wow can you feel the force ? there is a list of other supplier and some speed are well are supersonic this is absolute rubbish ,we have a saying in Britain ( out of the frying pan into the fire ) I think I,ve done just that, my opinion of ISP suppliers is that its a lottery depending on where you live and how much you are prepared to pay its not a bad price what I,m paying but price should,nt determine the quality of service ,the re are comments on this site ,people have said I wanted a small company to deal with not the SKY, VIRGIN,BT all the big players so I get a more friendly approach well I,m wondering if this is what I,ve saddled myself with no doubt there will be many pages devoted to this company shame really because the 2 girls/ladies sounded nice people so thats all folks happy surfing , to conifer router no joy tried several times rang them put through to sales ,then tech department while waiting for the finally got on used different set up to what they had
- Location
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- Location
- TEESSIDE
- Reviewing
- Origin
- Date
- 2017-08-14
- Comments
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I was on this site 12 days ago recounting my problems with this company I was prepared to overlook the aforementioned problems slow speed etc, with it being new maybe it needs to settle down ? not really sure what that means ? have things got better no.or worse no ,its still the same sent 2 emails last detailing problems etc.no replies .I am not alone it would seem reading this company reviews on this site I might try a different router ,could wire it ,could do lots of things but whatever I do its going to COST why are these companies allowed to provide us with shoddy service ? my opinion has been formed by reading accounts of lots of ISP providers some well known some not so well known it seems like a lottery getting a 5 star service ( if one exists) the speed checker device on this site I've used it several times speeds o 0.25 Mps (wow) ) I turn off router wait 5 minutes take test again 5.5 Mbs why ?anyway to-day Monday all is well ,still had no response to the aforementioned e mails will I ( will eckerslike )bye folks
- Location
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- Location
- Hornchurch
- Reviewing
- Origin
- Date
- 2020-08-16
- Comments
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DONT sign up with these con men you won’t get the service of dial up. Let alone board band. We have had no service all weekend and have been told to go to a website that doesn’t exist.
Please please dint sign up. You’ve been warned.
- Location
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- Location
- Teesside
- Reviewing
- Origin
- Date
- 2018-03-22
- Comments
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Have been with origin coming up for a year in June ,it's been an interesting time ,first 3 days great speeds ,Thursday signal lost rang origin eventually sorted ,but couple of days later no signal ,emails sent no response ,eventually I wrote a letter to origin ,and got a reply from CEO no less promising me that it had priority and his top man was on it.it did get sorted ,but it's back to its old tricks 0.17 mbs wow ring up it's your exchange blah blah ,I am thinking of looking elsewhere but I read reviews of other isp and I am amazed at some of the reviews how do these companies get away with can only be described as shoddy ,I understand people out in the countryside have in signal drop out but I live in an urban area so what's the reasons ISP providers blame BT who in turn blame the ISP so that's my review of ORIGIN tatty bye
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2020-09-15
- Comments
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What a nightmare, if it didn't cost so much I'd buy myself out of this contract. Worst broadband I've ever had since dial up. Basic router that struggles to get through 1 brick wall, cuts off regularly.
- Location
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- Location
- Colchester
- Reviewing
- Origin
- Date
- 2020-12-23
- Comments
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Our situation as concise and informative as I could write:
- Started to set up the contract in September.
- Two week wait for an engineer that didn't come.
- Another two week wait for an engineer that left without saying goodbye. Router plugged in but no internet connection.
- Another month past with us trying via phone and online chat to set up the internet.
After two months of having no home broadband we decided to cancel the contract as we'd spent so much money of mobile data to attend our lectures, watch movies, recipes, ect.
We changed to Vodafone who set up our internet with a great connection exactly 15 days of us requesting a contract.
Another month later we receive a "Termination Fee" from Origin, a provider that not only failed to provide but caused us stress and a HUGE waste of time. (waiting for 50 mins on the phone after three transfers of "hello how may I help you").
Absolute scam!
- Location
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- Location
- Brackley
- Reviewing
- Origin
- Date
- 2017-08-09
- Comments
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I had just moved house and called Origin to ask if they could supply my property with fibre-to-the-premises, they said they could, took an initial fee and said that OpenReach would be in touch. The stupid voice on their call centre system should have been a screaming warning not to trust this organisation. After a week, they called back to say that they couldn't find my property in the OpenReach system. When I explained again that it was fttp, they admitted that they couldn't supply me with broadband. They said someone from the finance department would be in touch to arrange a refund. After a week I had not received a phone call so contacted them, only to be told that the billing system wasn't available. They said they would call back and on this occasion they did. In the meantime I went with BT who had me connected up within 3 days. After a further delay, Origin processed the refund and I have got my money back 5 weeks after parting with it.
- Location
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- Location
- Bishops Stortford
- Reviewing
- Origin
- Date
- 2020-09-24
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-26
- Comments
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Update on my previous review from several months ago:
My situation did not improve with Origin. You have 8 weeks from when you first reported a problem to them for them to fix it. If they do not fix it by the time the 8 weeks is up, you can report them to the Ombudsman.
I ended up counting down the days until the 8 weeks was up and finally the day came when I could report them to the Ombudsman. I did and two weeks later I had ALL of the money back that I had paid them and was out of my contract.
ANYONE HAVING PROBLEMS WITH ORIGIN - I URGE YOU TO REPORT THEM TO THE OMBUDSMAN. YOU MAY BE ABLE TO GET OUT OF YOUR CONTRACT AND BE REIMBURSED.
I now have a fiber connection with Hyperoptic who have incredible customer service, contactability and reliability. Much happier now, no stress, and I can put the Origin broadband saga behind me at last.
- Location
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- Location
- Salford
- Reviewing
- Origin
- Date
- 2018-02-05
- Location
-
- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2023-02-15
- Comments
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No broadband for 30 days multiple issues with customer service very disrespectful was charged double the price of what I was told for my contract monthy tried to speak to a manager,that I was waiting over 6 months for and still not a call I had to call another 3 times to speak to a manager multiple outages over the last 13 months
- Location
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- Location
- Weymouth
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Fantastic customer service. Very reliable broadband, has never cut out on me and brilliant speed (way better than sky)!!
- Location
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- Location
- UK
- Reviewing
- Origin
- Date
- 2019-04-21
- Comments
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Asus N16 latest firmware update available to download and install from Asus Help web page. Cured all my router problems.
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-08-25
- Location
-
- Location
- Wales
- Reviewing
- Origin
- Date
- 2018-04-19
- Comments
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wouldn't even give one Star if I could. Origin broadband all need to training on customer service as to how bad they are. On hold for 40+, having the phone put down! No internet connection. Stick to well known providers wouldn't recommend to my worse enemy! Messed up business you can see by all the bad reviews that's all over the internet!
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2018-08-11
- Comments
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DON'T make the stupid mistake!!!
I made the stupid mistake of taking out a 12 month contract with this bunch of incompetent clowns. Even more stupidly I paid 12 months in advance to reduce the cost.
They took 4 weeks to connect me and then started charging me monthly as though I were an out-of-contract customer. Surely that is fraud?
The speed was around 50% of what I'd had with previous suppliers and their customer service so bad it was impossible to get anything done.
They persistently send out incomprehensible and blatantly inaccurate e-mails that customers cannot reply to; there is no address for their customer service department. The ONLY way to contact them is by phone, which they never answer; instead you are simply deafened with awful muzak until you can stand it no longer.
They charged me for a Caller Line Identification service I did not have - I still have had no refund of the overcharging.
After 11 months they attempted to take monthly line rental from my bank, even though I was paid up for a whole year. Another fraud?
Now I have decided to leave (one day outside my 12 month contract) they are demanding over £38 (yes, for one day's service!). I am not able to find out why as they have locked me out of their 'portal' ever since I told them I'm leaving.
AVOID this bunch at all costs!
- Location
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- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2020-11-15
- Comments
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Been with them for just over two years the basic router gave me less than 20 Mb download so I complained and it went up to just over 40 Mb. I later bought another router and input all the details and it kept dropping out every couple of days, the second PC, in the bedroom wouldn't connect whereas with the basic Asus router it did 90% of the time.
After a few weeks, the router I bought wouldn't connect at all so I went back to the one they supplied and even that was cutting out on both PCs.
During the day the bedroom PC won't connect but on a night it can get a connection, sometimes it is intermittent, I have trouble watching Amazon or Disney + and have to turn the PC off.
They offered no increase for 30 months but I might be moving providers in a few months if they increase the monthly fee by too much.
- Location
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- Location
- Leicestershire
- Reviewing
- Origin
- Date
- 2020-06-03
- Comments
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This is the 4th review I wrote due to origin not liking what I'm saying about their company because the truth hurts . Avoid at all cost . No Internet for over 46 days no help or compensation..... that had the cheek to say if I wanted to cancel to go elsewhere they was demanding over £300 . In the end spent a total of 9 days ringing them 16emails and over 30 hour on live chat for them not to fix the issue and still on going . Now seeking legal advice. Avoid at all cost or just throw your money down the drain now
- Location
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- Location
- northumberland
- Reviewing
- Origin
- Date
- 2017-11-18
- Comments
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awful service i have the fibre package and somtimes i get between 20-50 gb download but between 3pm and 10pm it drops to under 1gb everynight without fail i work during opening hours and 1 hour lunch time isnt long enough to get a hold of these guys
- Location
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- Location
- County down
- Reviewing
- Origin
- Date
- 2020-10-22
- Comments
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Terrible, customer service are useless. One member of staff told me I was laying my internet was working fine when it was off for days. Internet goes off all the time- unreliable. Changing
- Location
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- Location
- ESSEX
- Reviewing
- Origin
- Date
- 2018-05-18
- Comments
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Avoid at all costs !!! You can never get through to this company. They take money and send bills even after cancelling your contract. Very poor customer service.
- Location
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- Location
- Walton-on-thames
- Reviewing
- Origin
- Date
- 2017-03-24
- Comments
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After ordering a month ago I am still without internet. There was initially a confusion with the address which was corrected (was just moving).
After their CS team sent their provisioning team an urgent email I was given an installation date the day before the move. I called about 10 minutes after being notified, and a further urgent email was sent to their provisioning team.
The openreach engineer still tried to attend. I called again and still had an issue with receiving a response from their provisioning team. Another urgent internal email I get an installation date of today (24 March). This morning I receive a call from my old property.
I called, asked to speak to the provisioning team which was refused, asked to speak to a manager and was told they would put forward a 24/48 hour call back which I refused. Asked to cancel, transferred to sales who was able to actually speak to provisioning. They were not happy with my explanation of why the engineer didn't attend the new property (different exchange so couldn't attend new property, I did ask) but did put a cancellation through. They did have the nerve to mention charges.
I won't be dealing with this company again, go to a reputable company, I won't make the mistake of trying a small one again.
- Location
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- Location
- Hertfordshire
- Reviewing
- Origin
- Date
- 2017-02-04
- Comments
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Having attempted to switch broadband from Sky to Origin Broadband using your website, Origin took payment of £17.99 then failed to send out a Router, I complained to them and eventually cancelled the order due to poor customer service. They have failed to issue a refund within the second time frame given, when i called up today the male on the phone who refused to give his name, then put the phone down on me.
Very poor wont again.
- Location
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- Location
- Preston
- Reviewing
- Origin
- Date
- 2018-08-17
- Comments
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Shocking company.
It took 2 weeks for them to connect me and when they did, the internet was extremely slow to the point where using multiple devices was near enough impossible.
The cancellation process is ridiculous, they send you a bill and give you zero information. Their portal is useless. As a result you have to ring them, stay on hold for over 30 minutes and pay by card over the phone.
AVOID.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.