1,017 Customer Reviews over 26 pages
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- Location
- Ayrshire
- Reviewing
- Origin
- Date
- 2017-08-22
- Comments
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If it were possible to select no stars that would be better! Switched online on 28/6/17 took payment successfuly and 6 weeks later received nothing. Our own provider cancelled as requested our service and on calling origin ( and waited an eternity to talk to anyone) they admit our order was not placed!!!! Best they can do is place it in the next 24-48 hrs!!!! From there it would take 10-14 days to set up. Called plus net our previews supplier who got us up and running in 9 day. Not always about price they may seem cheap but service shocking and left us with no braodband and told lies on the phone as to the state of the line. Shocking service
- Location
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- Location
- AYRSHIRR
- Reviewing
- Origin
- Date
- 2017-04-05
- Comments
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Well, where do i start. 1mb upload and download speed. Upgraded to fiber and still same speed only to find out i hadnt been upgraded. Then the internet cut off completely. This week alone iv spent around 10hrs waiting for my call to be answered. Im at my wits end with teenages having meltdowns over internet withdrawal symptoms. This company has clearly got too big too quick and doesnt work :( in 6 months its done nothing but get worse... iv been on hold for 1hr 33 min as i write this. Not ideal if you have any kind of life at all i should charge them for wasting my time !
- Location
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- Location
- Bangor
- Reviewing
- Origin
- Date
- 2017-06-08
- Comments
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poor connections and slow most of the times, max speed is 0.01mb/s. technical helpline is useless .
DO NOT AGREE WITH THEM ANY CONTRACT
- Location
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- Location
- Bangor
- Reviewing
- Origin
- Date
- 2021-07-31
- Location
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- Location
- Bangor, Co. Down
- Reviewing
- Origin
- Date
- 2017-02-01
- Comments
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I placed my order with Origin at the start of January after being let down by BT. Big mistake. Still haven't received my box and can't get hold of anybody to find out why. They've taken my money though! Terrible service. Will be doing all I can to cancel and get my money back.
- Location
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- Location
- Barnsley
- Reviewing
- Origin
- Date
- 2017-10-09
- Comments
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We moved to Origin from Sky, what a mistake we made. Everything about this company is wrong. From day one we had issues with the broadband speeds after being promised more than Sky were providing. Trying to get in touch with customer service is a joke, a sick one at that, once through to them they aren't very helpful at all and leave you wanting to smash your head against a wall. DO NOT, I repeat, DO NOT use this company unless you want poor service throughout, expensive phone calls, hours complaining to customer service and make to yourself ill.
- Location
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- Location
- Barnsley
- Reviewing
- Origin
- Date
- 2021-07-22
- Comments
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Absolute rubbish and they are daylight robbers trying to take nearly double out of my bank than what the agreed price is Internet is absolute rubbish you can't have smart TV playing and the xbox online it jumps all over the place complete waste of money they won't be getting another penny out of me
- Location
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- Location
- Barrow in furness
- Reviewing
- Origin
- Date
- 2020-09-03
- Comments
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For internet speed (great) customer service (****) i first began with them mist May, they got my order wrong & set me up with the downstairs flat. I could still connect to it as guy downstairs had moved out, but without any notification, they cut me off for 14 days then re-connected me, 6 days later i was issued my first bill of 17.99, was not happy & tried to sort out some sort of arrangement the screw up, i was given a free month to be added to my account but days later another 17.99 came out of my bank account for the next months bill. I complained & won 2 months line rental, its notw 30 days later & i still havent recived the 2 months line rental back, im getting pissed off with the sevice as it is. Will be making a indemnity claim to get my cash back & suggest that everyone else does the same.
- Location
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- Location
- Basingstoke
- Reviewing
- Origin
- Date
- 2020-02-27
- Comments
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con people rip you off give ya a £20 routor charge u 146mins on calls and no help and cow boy company
- Location
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- Location
- Bath
- Reviewing
- Origin
- Date
- 2017-12-29
- Comments
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Wow I am staggered at the appalling service from Origin.
I first alerted them to drop outs/instability issues in November and they did nothing for over a month. They called me whilst I was away to say the problem was finally resolved but when I got home I had no connection at all.
I have been lied to, left without connection over Xmas, been on hold for over an hour on multiple occasions and have not received answers to my emails or phone calls.
DO NOT USE this company at any time as you WILL NOT receive a broadband connection but will receive a lot of grey hairs trying to put things right
- Location
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- Location
- Batley
- Reviewing
- Origin
- Date
- 2022-09-14
- Comments
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My internet went off t time Tuesday 13th September.
I phoned customer service wasn't on hold for long.
Very good customer service and he said could take between 24-48hr, fault with outside main electric box down road from me.
I was back up and running under 24 hrs.
Cheap good internet speed I would recommend them.
Even in hardship and struggling they their to help and reduce payment if long existing customer.
I will never change
Regards
Angi Vokes
- Location
-
- Location
- Beckenham
- Reviewing
- Origin
- Date
- 2018-08-17
- Comments
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I cannot say a good thing about origin . After suffering near dial up speeds for a year . My Wife terminated our contract with Origin and has been charged for the Router, it's in fhe bloody small print :(
- Location
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- Location
- Beckenham
- Reviewing
- Origin
- Date
- 2018-04-02
- Comments
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Do Not Use this company, it is the worst in the business, download speeds are between 1 -4, you can only have one item hooked up to it at a time, you wait days trying to get through and when you finally manage it, the staff are clueless .
- Location
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- Location
- Bedford
- Reviewing
- Origin
- Date
- 2019-02-20
- Location
-
- Location
- Bedford
- Reviewing
- Origin
- Date
- 2017-09-13
- Comments
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I have sign a contract for 12 months 17.99, first bill arrived £38.75. Tried to resolve an issue, but customer support team said bill is right and no explanation! It was my biggest mistake to sign a contract with them!
- Location
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- Location
- Bedfordshire
- Reviewing
- Origin
- Date
- 2017-10-03
- Comments
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We joined Origin in January 2017 after our Sky broadband contract came to an end and we wanted to find a cheaper service. I found Origin and paid £189.99 for 12 months upfront, which worked out much cheaper. Though it is now October, we are on the third major issue with them - the internet is intermittent and cuts out periodically/doesn't work at all. Devices ask for the password to be entered multiple times, sometimes without it then connecting. I rang Origin and was on hold for well over an hour to speak to the technical support team. Tried again last night, same issue - after being on hold for about 30 minutes we got cut off, so when I rang back was assured there was only a 12 minute wait for the tech team. I gave up and my husband took over waiting - at least an hour and 20 minutes after I was first placed on hold, he gave up and put the phone down. Customer service is shocking, most of the time they don't appear to have any idea what they're talking about. When it works, Origin are fine. When it doesn't work (all too often), Origin are awful. Please avoid them! As soon as we can get out of our contract we will do
- Location
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- Location
- Bedfordshire
- Reviewing
- Origin
- Date
- 2017-10-03
- Comments
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Utterly awful. They leave you constantly without any internet, then you spend hours on the phone trying get through to someone. Worst internet service ever. I've been without broadband now for three weeks and have clocked up over 10 hours on the phone and it's still not fixed. Avoid!
- Location
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- Location
- Bedfordshire
- Reviewing
- Origin
- Date
- 2017-03-27
- Comments
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You lucky people, after 4 months I still have no broadband and after taking Close to £150 from my account I was told that I would have to wait for 7 to 10 days for my refund, . The quickest answer on the phone was 15 minutes ( longest 46 ) in total about 4 hours only to be repeatedly lied to. Anyway 2 weeks later I'm obviously still phoning and waiting and phoning and waiting , so I'm amused at you lot of moaners ,
- Location
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- Location
- Beds
- Reviewing
- Origin
- Date
- 2017-06-03
- Comments
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Avoid this company if you can! It takes absolutely ages to get through on the phones. I have had to make many phone calls to try and sort out a refund as they have taken too much from my account. Keep getting promised a call back, no one ever calls! NOT ACCEPTABLE. Still not resolved and has been going on since beginning April 2017.
- Location
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- Location
- Belfast
- Reviewing
- Origin
- Date
- 2017-11-28
- Comments
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One would be better off banging ones head off a brick wall for six months than dealing with this excuse for a company.
Once you sign up, nothing happens. Eventually after some weeks you might get an email with an install date. A basic router will arrive in the post. No instructions on how to access origin servers.
So you call them and wait for over an hour before getting through. To be fair some of the staff are pleasant but if there is an issue then it's through to level two with literally hours of waiting before speaking to someone.
Speeds were dial up 200k per sec. After much complaining, they increased the speeds slightly.
Things were OK for a while then extra charges appear on the bill for no reason. When queried, again after long wait and no return emails, they say they will credit.
One customer service agent will talk to you on Facebook but then another will refuse, sighting data protection. Bizarre.
Really do not go near this outfit with a bargepole. It will snap your will to live.
Everything is a problem. All the bad reviews are right!
- Location
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- Location
- belfast
- Reviewing
- Origin
- Date
- 2017-05-20
- Comments
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complete nightmare bunch of hillbillies broadspeed worst I have had 2 hours each time on the phone and might as well phone the gypsys that do your driveways as they would know more . please void this circus and save yourself money and time would not even give them a star for service rubbish
- Location
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- Location
- Belfast
- Reviewing
- Origin
- Date
- 2017-04-04
- Comments
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The worse move I ever made with household utilities. One month along, two Reuters, 12 phone calls, hours spent waiting for someone to answer-when they might do after 60 minutes- and still a very unreliable internet which keeps disconnecting. Cannot stream or listen to internet radio. I was with Sky for years and never had problems. Presently, still waiting for someone to answer me from the complaints department....
- Location
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- Location
- Belfast
- Reviewing
- Origin
- Date
- 2021-02-23
- Comments
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Origin broadband a bloody joke won't let you spk to a manager they relate thru 3rd party absolutely disgrace of a company they want your money but don't want to fix the problem with broadband then send it on to a a debt collection agency for the amount that's not owed read the rest of there reviews and being investigated with ofcom well anyone looking to go with this company please stay clear there good at getting right back to you when u leave a review but can't get back to u when you have a problem with there service and for the team Manager she is a disgrace to the company can't even talk to me on the phone and that's meant to be a manager well that speaks for itself attitude stink over email well I will make sure I warn everyone about your company and how pathetic yous are as a company and believe me I hope the company falls round yous slowly but surely FOLKS STAY CLEAR OF THIS COMPANY BEWARE all nice at first when they want you to sign up and then all down hill from then STAY CLEAR!!! wait to you see how quick they reply to there review now
- Location
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- Location
- Berkshire
- Reviewing
- Origin
- Date
- 2018-03-27
- Comments
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Terrible company. Poor broadband speed. Terrible customer service. They never call back or do what they say they will. You sit on hold for literally hours. They kept charging me for an extra service that I didn’t have and even though they said they would stop, they didn’t. Had to cancel my direct debit to stop the charges. Do not use this provider!
- Location
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- Location
- Berkshire
- Reviewing
- Origin
- Date
- 2019-11-28
- Comments
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I'd give this joke of a company 0 if I could! September I joined and it was the biggest mistake ever!! They stole carers allowance on the 18th of nov, promised to return it on the 19th, didn't happen, I called 7 days later and again promised to refund with immediate payment, didn't happen, called again and was told it had been done on the 26th and would be with me in 3 days! Called to check today and have been told it was done yesterday (27/11/19) and its gonna take 3/5 days!! When the managers are the biggest liars the customers have no hope!! I will be leaving and they can take me to court for the £404:85 they want for early cancellation!! Absolute jokers
- Location
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- Location
- Bexhill
- Reviewing
- Origin
- Date
- 2017-01-02
- Comments
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Tried to buy Origin. No answer on 1st Jan. No answer on 2nd Jan on Chat or phone line. I know it's a bank holiday but NO staff?
Queried on Chat whether Talk talk router is suitable. No answer, so so much for 24/7/365. Looks as if they are simply not ready to work across UK. A pity.
- Location
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- Location
- Bexhill
- Reviewing
- Origin
- Date
- 2017-03-27
- Comments
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DO NOT USE THIS COMPANY!!! Was meant to go live with my broadband 4 weeks ago ,after several phone calls and very long waiting times,still no Internet ,now had to cancel as can't go without any Internet for any longer ,and now getting charged a cancellation fee ,, awful company to use!!!
- Location
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- Location
- Bexhill on Sea
- Reviewing
- Origin
- Date
- 2019-01-10
- Comments
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Customer service might be OK if they ever answer the phone! Abysmal! I have now held for 45 minutes twice and still not got through to anybody. I only wanted to upgrade my package but thinking I'll just wait until my contract ends and leave them.
- Location
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- Location
- bHorfield Bristol
- Reviewing
- Origin
- Date
- 2020-04-10
- Comments
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I strongly advise you not to use this service.I used comparison sites to find this provider, with it being the cheapest I foolishly got into contract with them. After stating the current situation of the house I was assured the Wifi would be good enough to use the computer to play games and watch movies which the wifi really struggled to keep up with. Being told it was fibre and the fastest package available I was told the Wifi would be sufficient, this however was not the case. After the engineer had poorly installed the router, we all experienced problems with slow internet and regular disconnection. I complained and the blamed it on our usage saying that there wasn't much we could do, unless we bought extenders. This didn't solve the majority of the problem after buying fairly expensive wifi boosters. Since then I have wanted to cancel which they have said I cant do unless I pay the hefty cancellation fee which is the same as the contract so is pointless. I would strongly advise everyone to NOT PURCHASE this broadband given the quality of service and WIFI, even though it may appear cheap. The staff are incredibly rude which is totally out of order considering the current situation we all find ourselves in. Don't make the mistake I did and DO NOT use Origin unless you want to be spoken badly to or have WIFI that you would be unhappy if you had it in 2005. Stay Safe everyone x
- Location
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- Location
- Billericay
- Reviewing
- Origin
- Date
- 2016-12-29
- Comments
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I ordered on 30 november. After 1 month I haven't received any service or email yet, but got charged straight away via direct debit. Customer service (web chat) is always answered by the same person (Angelina) who I keep chasing myself. The first time I contacted her, she told me that I would go live within 3 weeks. Today she tells me that the engineer will activate my phone line tomorrow and that the go live date takes another 7 working days after the phone activation. I told her I would cancel everything if I don't get broadband soon and she immediately threatened me with charging costs. I find that very customer unfriendly! So far I'm not pleased. I will write another review lateron with the outcome.
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-07-04
- Comments
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Least reliable connection I've ever had from an internet service provider. I'd happily go back to TalkTalk from Origin Broadband. Customer Service gets an extra star because they're polite, but the technical support department is unable to offer any useful explanation or solution for the awful quality and reliability of the connection, and blame it all on the fact that the connection is wireless, as apparently my neighbours' toaster being used can result in my internet connection slowing down or cutting out... Also took about an hour to be connected to the second level of technical support. After this contract is up I'm confident I could get a better service by picking a random ISP from a list...
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-05-23
- Comments
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20 days so far for a refund, surely a refund does not take this long. chase them and give up after an hour, back to BT
- Location
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- Location
- birmingham
- Reviewing
- Origin
- Date
- 2017-12-09
- Location
-
- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2018-04-15
- Comments
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Absolutely terrible service and Wi-Fi so unreliable it is a joke. Avoid like the plague horrible horrible horrible I kid you not. slow slow slow slow no point in havin Wi-Fi . It is a sorry excuse of broadband providers a joke.
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-08-21
- Comments
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40 minutes on hold and counting. Mobile expenses too as phone line and wifi not working!!!
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-11-13
- Comments
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Signed up in November 2016, took the option to pay for the year upfront, problems from day one which lasted a full 10 months, broadband dropping almost every hour, called their customer services to sit on teh phone up to an hour and then get no where. broke their terms and conditions for not providing their advertised service so left, got a refund of £50 for 10 months of appaling service. AVOID, AVOID, AVOID.
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-06-26
- Comments
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Sitting on hold for the third time in the last month typical wait is about an hour. Again no broadband connection drop out everyday! Speed advertised 16 I'm getting 2.7 if I'm lucky and the keep saying that's as fast as anyone will be able to provide I don't beleave a word of it. Spoke to my neighbors who have no issues with other providers. Signed up for a year in advance and am now on hold to get my money back! Do not use them recommended to me via martins money tips so even more disappointed that they would recommend this company
- Location
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- Location
- birmingham
- Reviewing
- Origin
- Date
- 2020-08-15
- Comments
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My internet has been broken now for 6 months. I'm sick of speaking to customer services and they've done absolutely nothing but take my money for a service that keeps shutting down 6 times a day.
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2020-09-15
- Comments
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What a nightmare, if it didn't cost so much I'd buy myself out of this contract. Worst broadband I've ever had since dial up. Basic router that struggles to get through 1 brick wall, cuts off regularly.
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2018-07-26
- Comments
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The worst broadband ever! No customer service at all. Paid for 12 months in advance - money wasted.
Avoid them!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.