699 Customer Reviews over 70 pages
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- Location
- Newcastle
- Reviewing
- NOW Broadband
- Date
- 2022-10-19
- Comments
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!!!!!AVOID!!!!!
I joined Now Broadband on 17th August 2022 - My Internet went down on 15th September 2022.
I called the Now TV Broadband helpline, and they sent an engineer around. A few days later, the engineer visits and advises I need a new hub/router as they sent out loads of duds in August (brilliant), so he ordered me one.
A few days later the new hub arrives but did not work either, so the engineer came back around. He then tells me that my problem is that my Internet is too slow, and I need to upgrade (more money?!) I told him it worked fine in the beginning and it's not slow, as it’s not working at all.
I called the Now helpline again and was told I would get a call back on the weekend to do a signal test. I stayed home all-day Saturday for a woman to call me at 3PM and keep me on hold for over 10 minutes to finally say she doesn't know what the problem is, and she will raise my query higher up (with Sky?)
I get a missed call the following Sunday morning and received an email from a different person asking when the best time is to contact me, I emailed back requesting a call back, but no response.
It took them ten 10 days to reply to my last email requesting a call back, but with no new information or help, again just advising that an engineer needs to visit (for the 4th time?!)
I did receive a very funny email letting me know they’re going to give me an £8 discount, which I thought was a slap in the face as I’ve not had any internet for over a month and surely shouldn’t have to pay at all?!
They were very quick to still charge me for my last bill, even though their service has not been working at all, and I’ve not been receiving any help from their telephone advisers. I feel like I've been paying them just to ignore me!
I also entered a formal complaint on their website and was told someone would contact me in 24 hours to discuss further, but that was 3 days ago, and I have not heard anything from them.
Absolutely disgusting service from Now Broadband. I would never recommend them in a million years!
I would rather sit in a McDonalds using their free WiFi all day with 100 screaming kids running around me, than ever use Now Broadband again.
If you want to be Internet-less and waste your money, go ahead, join Now Broadband – You might as well sit in a dark, quiet room and throw your money out of an open window.
If I ever go to a friend’s house and they have Now Broadband, I’ll just stick with my mobile data thanks!
Safe to say, I have cancelled my direct debit with them, and have joined Vodafone Broadband instead. Fingers crossed this time!
- Location
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- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-10-18
- Comments
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Outrageous customer service. They missed multiple appointments and lied about us not being at home while we waited all day at home not being able to go to work serveral times over the course of one month. When you called their customer service, no one knew what was going on and the only suggestion was that we keep waiting.
Turned out they have pushed back the go live date by one month and offered £40 compensation when we should have received more than £100 by the calculation on their website. While we made a complaint, they said 'there is nothing more we can do' and offered us £0 evntually.
6 months have passed and we did not receive any compensation. Big outrageous liars.
- Location
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- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2022-10-15
- Comments
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Have been with them a while and I did speak to them about year ago but got sucked into carrying on with them as they could tweak things to improve quality but like many others I get a daily workout going to my tv and rebooting it or walking to my kitchen to reboot router. My contract is up and I am a bit ancient so really find it hard work sourcing new supplier and then following necessary protocols to get everything up and running. I agree with all the criticisms……it s not a supplier that I can recommend.
- Location
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- Location
- Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2022-10-14
- Comments
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It's Sky Broadband with a no frills option. Support varies wildly from useless to good, depends on who you get and how helpful they are feeling.
If you don't get anywhere call back the next day and you will probably get someone who will help. Generally service is pretty reliable and speeds are ok.
No hassles with contracts, moving home or cancelling is ok no hassle, unlike Virgin where it can take weeks or months.
Basically you get what you pay for, service is pretty much identical to Sky Broadband which is ok for VDSL.
- Location
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- Location
- Prentice
- Reviewing
- NOW Broadband
- Date
- 2022-10-10
- Comments
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I'm sorry to see all these bad reviews, but I'm very satisfied with Now Broadband. Previously I've had BT, Plusnet and Sky. Now are nice and inexpensive, I just have the cheapest service as I'm not too far from the exchange. It's just as fast as what I had with the others and fast enough for iplayer in HD. If you've got poor speeds and unreliability maybe it's your phone phone line. Also, yes, the router isn't good for Wifi but I use the one I had from Plusnet, changing the settings which can be found with an internet search. I get a deal with inclusive free mobile and landline phone calls but if this finishes I may move to a local fibre network.
- Location
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- Location
- West Sussex
- Reviewing
- NOW Broadband
- Date
- 2022-10-07
- Comments
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I originally made an orderw with NOW broadband 3 months ago. Over 2 weeks ago they cancelled my order because they told me BT Openreach were not able to port my original Landline number. I re-arranged an order with them and was given an activation date. In the day there was no Internet or phone line. They then arranged for a BT Engineer to come. They never came. I then phoned up to ask what was happening. They told me BT Engineers did not come because of strike by BT workers. In fact, the strike was the day before my appointment with the engineer. They then told me I had to phone back after weekend to arrange another BT Engineer visit. Basically, they were asking me to do their job for them. They are also taking direct debits from me when I still have no service. I hope the BT engineer comes next week, otherwise I will have to cancel.
- Location
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- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2022-10-06
- Comments
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Honestly, how hard is it to at least keep the broadband running for 5 minutes. What a disgrace of a company. Half the speed and reliability of BT for the same price. DO NOT GO WITH THIS CONPANY.
- Location
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- Location
- Tunbridge Wells
- Reviewing
- NOW Broadband
- Date
- 2022-10-04
- Comments
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Hi, Now broadband is the worst ever experience i have had since 2008 in UK, their response is pretty poor and bad, they don't provide service connection on time, even after rescheduling the connection doesn't work. if you call customer care they are saying we will test and takes 72 hours and then if we find a fault then will arrange engineer, that could take another 1 week. this very very bad service. and no option of expediting the problem. no escalation mechanism.. poorest service probably I ever imagined in this digital world. god save us with this kind of providers. i dont recommend this service and they are not even allowing to cancel service despite they were not able to meet the service start date. NOW BROADBAND IS PRETTY BAD SERVICE...
- Location
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- Location
- Bury
- Reviewing
- NOW Broadband
- Date
- 2022-10-01
- Comments
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Signed up to change from sky to now tv for my broadband and landline at the start of August. Was given a date at the end of August that the swap would happen but didn’t receive a router and my sky kept working. Rang to find out what was happening and was told my order had a problem and had been cancelled. No communication to let me know this. I was then told they would be able to swap on the 16th September but I would loose my landline number so against my better judgment I carried on with my order. Router arrived but nothing happened on the 16th so I rang to cancel everything a spoke to a very rude guy who cancelled the order. Spoke to sky to tell them I wasn’t changing suppliers but was told nowtv had put a stop order on my line with open reach which they couldn’t stop. Spent several hours on the phone trying to sort it out since and the tonight my broadband and landline has gone off. Spoke to sky and open reach has disconnected it because now tv haven’t cancelled the stop. So now I’m left with no broadband and no phone and sky have told me they won’t be able to reconnect me for at least 14 days which is a problem as I work from home. The whole experience has been farcical and has left me out of pocket paying more for my broadband than my new deal would have cost. Sky have tried to help but now tv have been useless. Avoid them!
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2022-09-24
- Comments
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Stay clear of now broadband. They take money you shouldnt be paying. They wont help over the phone. They pass you from pillar to post. Your activation date says a specific date but it can be two weeks after that date before it becomes active.
- Location
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