693 Customer Reviews over 70 pages
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2023-01-19
- Comments
-
All round poor. Web pages very slow to load - some never do. The connection drops out late at night. I have re boot any thing between 3 and 5 times. Lots of problems are to be solved by restarting the internet connection. This has to be done 2 or 3 times. I think I should be able to get out of the contract.
- Location
-
- Location
- Haywards Heath
- Reviewing
- NOW Broadband
- Date
- 2023-01-16
- Comments
-
Overall I've found my Now Broadband has been fairly reliable and fast. I have been with Now for 3 years and they continue to provide some of the most competitively priced broadband on the market, which for the price performs very reasonably! I only once have had issues with my broadband, which was sorted quickly by their customer service team who seemed to genuinely want to help me.
- Location
-
- Location
- CROYDON
- Reviewing
- NOW Broadband
- Date
- 2023-01-16
- Comments
-
Broadband cuts out almost every evening at or around midnight.
Had to but an extender as the signal from the router is so weak.
Website is hopeless, not user friendly, broken links, difficult to Bathgate or find an answer to a question.
.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-01-15
- Comments
-
Terrible service and would avoid at all costs. Swapped to NowBroadband in August 2022 as they offered some attractive deals on their website. The transition from our previous provider left us without broadband for two weeks after the go live date in central London. They actively avoided trying to pay any sort of compensation and left us with a £120 data bill to cover the costs of working from home during that period.
Since then, the connection has dropped three times for more than 6 hours each time. Most recently 12 hours and counting, with no confirmation of when service will be returned. Never had such issues before with any other service providers.
You pay for what you get at the end of the day but would suggest opting for a reliable provider such as BT or Virgin.
- Location
-
- Location
- 16 Chaser Close Ravenswood Ipswich Ip39ub
- Reviewing
- NOW Broadband
- Date
- 2023-01-10
- Comments
-
Terrible I have told them I want to cancel they won't let me I've had to go to a financial ombudsman
- Location
-
- Location
- Swansea
- Reviewing
- NOW Broadband
- Date
- 2023-01-06
- Comments
-
If you like Disney+ forget Now Broadband. As soon as I switched I had problems streaming, I think it’s too unstable to run it.
- Location
-
- Location
- Reading
- Reviewing
- NOW Broadband
- Date
- 2023-01-05
- Comments
-
The customercare is worst. They won't care about your urgency and also if the date they commit, it can extend with a simple word (sorry).
I have shifted house and the real issue triggered, The dates are missed 2 times already and not sure, if this time will be fixed or would be same story. Struggling to work and they can't help. I would say worst service.
- Location
-
- Location
- Cheltenham
- Reviewing
- NOW Broadband
- Date
- 2023-01-05
- Comments
-
It is not possible to give 0 star unfortunately! With contacted them 3 weeks ago to get internet. We received 2 confirmation emails and a letter stating we would receive the box in the post and the internet would activate in 2 weeks. We then contacted them 3 weeks later to ask what was happening, as we still had no box and no internet and they simply respond that our ordre hadn't been processed !!! They can't explained why we received 2 emails and a letter confirming it. At least it happens before we are engaged with them, now we can find another provider...
- Location
-
- Location
- Oakham
- Reviewing
- NOW Broadband
- Date
- 2023-01-03
- Comments
-
Absolutely hopeless service. Internet keeps dropping off. Customer support give advice and say they will ring back to monitor results - they never do. This has gone on for the whole of the contract period.
Help is on the horizon now, Fibre has just been installed to the house by a new provider. Hallelujah!
Can't wait to give notice to this rubbish company.
- Location
-
- Location
- Southampton
- Reviewing
- NOW Broadband
- Date
- 2022-12-29
- Comments
-
Just wish I had read these reviews before I took out Now broadband, keeps losing connection and it is the most basic router, you live and learn only 11 months before I cancel it
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.