134 Customer Reviews over 4 pages
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2024-01-25
- Comments
-
The issue is their contract insistence of a 24 month period and those outrageous prices.
An eye watering +£55 a month, the directors should be in jail for extortion. As for switching - forget it.
- Location
-
- Location
- Beverley
- Reviewing
- KCOM
- Date
- 2018-03-23
- Comments
-
After having waited on the phone for nearly half an hour to speak to someone about my bill, which didnt explain at all why my bill was more than usual, I finally got through.
Apparently I've come to the end of a slight discount which was for 12 months when I thought it was 18. The contract is 18 months.
After discussing my usage, I'm told that I only use less than 40 gig thiingies a month and use about 9 local phone calls.
They only have deals for either 20 Gigs or 200 Gigs. So I have to pay for the 200 which is 4 times what I use.
This is appalling service and they have us by the short and curlies because there's no one else. I agree with everyone else about KCom. It is rubbish.
- Location
-
- Location
- North Yorkshire
- Reviewing
- KCOM
- Date
- 2023-04-25
- Comments
-
ABSOLUTELY SHOCKING!!!!!!! Don’t even waste your time.
Liars!!! Useless!!!
I cancelled before I even got my router or properly set up.
So I originally set up online, was told that 2 weeks later I had an appointment with someone coming out to set it up for me between 8.30-12pm.
I have a screen shot of this from their website and also had a email saying someone had tried to call me but I would see a member or Kcom on 13th april.
Having booked the day off work sat waiting by 12pm no one turned up!! Spoke with a girl who said that because the previous owners were with KCOM that’s why they didn’t come and a router should have been sent. Which why was I not told this , if this was true!? She then said it should be there within 1-2 days . Shock … nothing turned up!
Spoke to the 2nd person, said it was on its way!
1 weeks later .. guess what! No router came.
3rd person, “it hasn’t been sent out, I’ll do it now or will be with you in 3-5 working days…. Can you guess? Nothing!! So I’m now 4.5 weeks in my new home waiting for internet.
Spoke to someone else, said theyd speak to a team and get it sorted and try get a router sent out!
Each time I called they didn’t have my name on the account, even after calling up 4 times now . It’s still under the previous owners of my address.
No one knows what is going on in the office!
I feel drained trying to speak to anyone on customer services. It’s caused me added stress on moving house!
What an APPALLING COMPANY!! Don’t even waste your time !!!!!!!!!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-10-02
- Comments
-
After finally getting lightstream installed I though my problems of slow wify would be fixed as kcom told me it is the fastest broadband around yeah right,I am paying 50 pounds a month for slow wify we hardly use our 750gb package but they don't offer anything much cheaper I'm being ripped off month to month and can't do anything about it,its fustrating as I'd love to have choice yet there is none it's absolutely disgusting and I absolutely hate hate hate kcom with their ridiculously sky high prices and appalling customer service,my advice don't move to hull.
- Location
-
- Location
- Anlaby
- Reviewing
- KCOM
- Date
- 2018-05-18
- Comments
-
A company that upgraded all of its systems, YET is still behind in the times.
Just because you upgrade to 200 mb/s, it doesn't mean you are buying the stability of 200 mb/s which has always been KCOM's issue. You are buying 200 mb/s, but you are getting around 40 mb/s.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-01-27
- Location
-
- Location
- Skidby
- Reviewing
- KCOM
- Date
- 2018-01-17
- Comments
-
Such A rubbish service. Im sick to death of terrible upload speeds and crashing internet. There is just me here so when my son is home with his mobile and his laptop, the service breaks down. I have lightstream customers behind me and the to left of me and opposite me here on Main Street yet I cannot have it until July...Absolutely disgusting. I pay a bloomin fortune for this internet, forced to as we have no other options available. KC-What is wrong with you? Your days will be numbered when other services become available so take heed, get your finger out and give your customers a decent experience
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-09-21
- Comments
-
Can rightfully described as the worst broadband provider on the planet. Waited 3 weeks for new installation at my mother's house. The engineer installed it but said the ones who installed lighstream cabling outside had not fitted it right. Said it wasn't his problem so left it not working and said outside team would fix it whenever. This is my mother's first experience with kc broadband and it can best be described has atrocious.
- Location
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- Location
- Little Weighton
- Reviewing
- KCOM
- Date
- 2016-11-23
- Comments
-
It's not possible to give minus stars or I would! Kcom is the worst broadband provider I have EVER had to use! £65 month, 5-10 mbps download and 0.2 upload!! plus constant disconnections of around 10-40 A DAY for the last year! Tech help told us we need lightstream to cure problem, next door neighbor has it, but Kcom sales won't let us have it!!
Three 4g unlimited data sim £24 month 35-60mbps download and up to 20mbps upload speed coming to village shortly.....If KCOM don't fix it soon we WILL be leaving!!!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-10-27
- Comments
-
Very happy with kcom. I have to admit, I was a bit apprehensive about getting kcom (as if I had a choice) due to friends sayin how bad they are. I have had decent broadband speeds, albeit fibre can't come quick enough, and the support I've had has been pretty good. Downside is the price of the broadband and the fact that its not unlimited unless you pay more. Overall, can't really complain about the service.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-03-23
- Comments
-
Rubbish service poor customer service overpriced rip off merchants
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-05-28
- Comments
-
To say I have been traumatized by kcom is an understatement, I was formally on kcom then I moved houses.I have been calling Kcom to get engineer appointment 2 weeks before moving!
4weeks after moving it’s still the same story, I have been without internet for 4weeks , calling kcom almost everyday, initially they said they couldn’t find my building, I went as far as the builders calling them to confirm the building exists.
They finally confirmed the building 2weeks ago but since then it has been that they are unable to book an appointment on their system!
Each time I call different persons he promised to call back to update me but no has.Half term is approaching and no internet for my little one
This is really appalling after 6weeks.
Who knows an alternative reliable broadband in hull?
- Location
-
- Location
- beverley
- Reviewing
- KCOM
- Date
- 2017-12-24
- Comments
-
broadband that just switches off no upload and no download its a joke
- Location
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- Location
- HULL East Yorkshire
- Reviewing
- KCOM
- Date
- 2011-03-21
- Comments
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As I live in Hull, I cannot change my server
You must be aware that Hull has its own telephone service. There appears to be many dissatisfied customers here. When I first got broadband it was good, but recently it has declined here and seems to be getting slower each month.
- Location
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- Location
- Beverley
- Reviewing
- KCOM
- Date
- 2024-02-18
- Comments
-
Utter trash service. Need to allow other companies into the area instead of charging £40+ for the internet
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-08-29
- Comments
-
Absolutely shocking, no other providers in my area either thanks to KCOM
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-01-07
- Comments
-
Worst customer service ever! 10 months still not got my speed back to anywhere near it use to be before. Wasnt great in the first place! 2.9 mbps to 3.5 mbps down to 0.4 mbps and after 10 months kcom finaly give up and said ill have to wait for lightstream! KCom usual offer of credit and discount but no actual money refunded! No refund for past internet even though there was no speed at all. It is true when a company has the monopoly they take full advantage of its customers, over charge and give an apauling service at Hulls peoples expence! More people need to complain to the onbudsman and stop taking it from Kcom!
Why is the monopoly still allowed when its ileagal i want to know?
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2019-04-18
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-05-19
- Comments
-
Kcon offer Utter Dog **** Broadband
Very expensive
Slow
Unreliable
Poor Tech Support Staff
No choice (Monopoly)
COULD IT BE WORSE !?!?
- Location
-
- Location
- Cherry Burton
- Reviewing
- KCOM
- Date
- 2022-01-25
- Comments
-
Had Lighstream now for three years since moving to the area. A consistent fast connection, prices a little high, but no complaints.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-11-03
- Comments
-
ABSOLUTELY TERRIBLE I SOMETIMES GET 20KBPS DOWNLOAD SPEED
- Location
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- Location
- Yorkshire
- Reviewing
- KCOM
- Date
- 2024-01-31
- Comments
-
I'm not sure if they are unserious and scammers or if they're so disorganised that there's no communication or updates being done internally.
My first contract with them should have ended on 24 January 2024 according to a letter they sent me along with a link to recontract. After following all the steps, they said I would get an email confirming the new contract, which I never received. A few weeks later I get my next bill with an out of contract charge so I contact them after being in the queue for 1h20!!!!
The agent claimed they never received any recontract request on my account and that my contract actually ended on 22 December 2023, a month earlier than the letter they sent me claimed.
She offered to put me on a new contract so we went through the options and I picked one. She read the terms to me and I asked her to go through everything again just to confirm the details of the new contract.
A week later I receive a bill which is higher than what we had discussed so I checked my account online and guess what! They put me on the WRONG contract. Currently trying to contact them again to fix it but their waiting times are so long.
Avoid this company at all costs if you can.
- Location
-
- Location
- Cottingham
- Reviewing
- KCOM
- Date
- 2021-05-15
- Comments
-
KCOM seem to be plagued by customers who can't tell the difference between their wireless connection and broadband connection. Never had an issue with performance, especially since jumping to Lightstream - excellent connection, equally good support - can't fault them
- Location
-
- Location
- Hull HU7
- Reviewing
- KCOM
- Date
- 2022-01-20
- Comments
-
I have the 300mps package. On average I only get 70mps.
Absolutely rubbish
- Location
-
- Location
- Hedon
- Reviewing
- KCOM
- Date
- 2017-12-01
- Comments
-
I have had lightstream for a year now. At first it wasn't too bad, but now the speeds are utterly dreadful. On a speed test it's barely managing 2mbit on the 250mbit package, less than 1% of the expected speed. Even in the middle of night it barely reaches a quarter of what I'm paying for. If you're on the old ASDL and think lightstream is an upgrade don't waste your money. That was actually reasonably reliable.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-05-15
- Comments
-
When i was on 75mbps all was good then moved to flex 30mbps with being disabled since then constant drop outs. Went in and complained told to get a faster package(more expensive one).i only watch football or itv x and amazon which 30 mbps should be fine for. Another money making scam
- Location
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- Location
- HU6 8QW
- Reviewing
- KCOM
- Date
- 2016-06-18
- Comments
-
Always very much below the speed promised (and paid for) Told I cannot change ISP in this area. Kcom has monopoly
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-03-11
- Comments
-
The internet rarely achieves speeds advertised.
The internet is slow in general.
If 5+ people are on the internet, it barely works.
Anyone saying that KCOM is good probably lives by themselves and only watch facebook videos.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-07-19
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-12-01
- Comments
-
Waited months to finally get fibre kept saying poles in wrong place etc so finally 3 1/2 behind launch day
We get it good for first week speed around 125 on 400 package only had 2 weeks and we are get 23 if we are lucky
Keep s dropping and losing connection even wired in n sat next to router it’s the same
Rung asking for explanation only to be told it’s a wireless cold spot in the house ( what my whole house )
Even wired sat next to router come on Kcom own up n tell us it’s a scam £60 month for 5 % of what we pay for
At least Dick Turpin wore a mask
This should be looked at by ofcom as this highway robbery can not go on much longer
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-11-29
- Comments
-
The worst internet in the country.total rip off 50 quid a month with a 0.01 speed tried every channel.dial up was better even a dongle.monopoly hull with no other internet providers so kc provide the worst in uk and charge the most total rip off
- Location
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- Location
- HULL
- Reviewing
- KCOM
- Date
- 2023-04-24
- Comments
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KKOM will not let me down grade my broadband package unless I sign a 24 month contract for the lower price. They are also charging me an extra 3 pounds a month because I refuse to sign a 24 month contract. I am waiting for Grain a new provider so I can change from KKOM which is very expensive !!
- Location
-
- Location
- Beverley
- Reviewing
- KCOM
- Date
- 2018-02-03
- Comments
-
It's terrible even when it is 'working'
constant disconnects and painfully slow download and upload speeds.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-03
- Comments
-
The most stupid company. I have a deadline tonight, my internet is not working and I cannot get any help because is Saturday evening. I detest it!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-12-21
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-07-27
- Comments
-
Absolutely disgusting company. Clearly states on the website if you cancel early you get charged 50% of the remaining contract. This is disgusting but I understand. Now tbeyre trying to say my monthly bill is 25% than what I pay so I have to pay them nearly £300 for cancelling? No way I will be seeing a solicitor. AVOID at all costs, broadband speed is so slow and intermittent as well!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-10-22
- Comments
-
Amazing service, customer service are efficient and getting between 500-570mbps download 30mbps upload and a ping of 5-15ms on a hardwired Xbox, don’t know why everyone slags kc off we are leaps ahead of rest of country having direct fiber connections
- Location
-
- Location
- Kingswood
- Reviewing
- KCOM
- Date
- 2020-10-01
- Location
-
- Location
- North Ferriby
- Reviewing
- KCOM
- Date
- 2020-09-16
- Comments
-
I can’t understand most of these reviews. I have been with kcom all my Internet life (1990,s) and never found it to be slower than anyone else I knew, that had different providers. My nephew who lives in Doncaster & has Sky Fibre thinks ours is amazingly fast. We have had unlimited download through these unprecedented times and it has not suffered whilst watching Netflix, Disney, YouTube & playing Xbox.
Great fibre broadband at fast speeds 220mbs.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-07-06
- Comments
-
Awful company. if you reading this chances are you do not have a choice of broadband provide. Kcom recognise this and squeeze their customers for everything. Customer service is constantly sub par
- Location
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