134 Customer Reviews over 4 pages
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-03-13
- Comments
-
If I could give no stars I would. Absolute joke. Have waited for them to install lightstream for three weeks now they were due to come today waited in all morning only to find a slip through the door saying they have been and they weren’t in, I can categorically tell you me and my boyfriend have been in all morning and if that engineer knocked it was the lightest knock ever. Rang KC to be told that he did come and he tried to ring me. No missed calls on my phone. Apparently he was here for ten minutes, I don’t know what he was doing for ten minutes but it was not knocking. It’s only a small house and you can hear the door from every room. The customer service advisor made a comment about the engineer saying the curtains were drawn. Yes they were because we’ve just moved in and don’t have any nets up so don’t want people looking through the window at us. So It sounds to me like he’s knocked once very lightly seen the curtains are drawn and gone. To top it all off we now have to find £120 for the pleasure of all this when we are already paying almost three times the price of competitors and wait another 2 weeks for an engineer. Absolute disgrace of a company and I will not be letting this drop.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-04-03
- Comments
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poor customer service told 12 in queue 50 minute later still waiting.
call about rip off final bill told one amount when bill arrives twice as much wasting my life holding on to speak to customer service had to hang up in end what a wasted time on phone do not deal with this company
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2021-11-18
- Comments
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Poor service and poor customer support
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-04-16
- Comments
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Words can't describe how much I detest this company, HATE is a strong word but is totally fitting for this shambles of an outfit. The customer service is a complete disgrace in every way. Its 2017 and having moved house in the city (living in Hull its true that you literally cannot use another provider and knowing this they have you held tightly by the balls) I have to wait 3.5 weeks!!!! Yes 3.5 weeks for an engineer appointment to wire up my broadband/phone line. So nothing for all that time and the thing is KC know you have no other option and this is completely evident in their shocking and piss poor customer service. Rude, obnoxious and poorly trained call centre staff are the tip of the iceberg in this sub standard monstrosity we have to put up with. On top of everything you also have their disgusting price structure, now with it being 2017 I'd say the majority of people ain't fussed about a landline telephone but these pricks give you no option to opt for just a broadband connection, you HAVE to pay for line rental also, so I have to fork out £50 pm (I don't even have a landline plugged in) just for broadband.... if I had to name the one thing I am most ashamed of about this city it would be far and away KC and everything they stand for. I hope I live to see the day they don't hold us to ransom and we get a choice as I will be the first in line to leave.........
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-09-04
- Comments
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Poor service. I have the 'superfast' fibre broadment. It's not superfast, it's unreliable, it's overpriced and expensive. With no other providers to choose from, KCOM is a monopoly.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-01-27
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-05-28
- Comments
-
To say I have been traumatized by kcom is an understatement, I was formally on kcom then I moved houses.I have been calling Kcom to get engineer appointment 2 weeks before moving!
4weeks after moving it’s still the same story, I have been without internet for 4weeks , calling kcom almost everyday, initially they said they couldn’t find my building, I went as far as the builders calling them to confirm the building exists.
They finally confirmed the building 2weeks ago but since then it has been that they are unable to book an appointment on their system!
Each time I call different persons he promised to call back to update me but no has.Half term is approaching and no internet for my little one
This is really appalling after 6weeks.
Who knows an alternative reliable broadband in hull?
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-11-22
- Comments
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Been with KCOM for years. Absolutely shocking provider would never recommend to anybody.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2019-04-18
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-09-10
- Comments
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Its futile even contacting KCOM because they really don't care. I have travelled the third world and had a better service in a Nepalese village. KCOM just don't care....
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2019-01-22
- Comments
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terrible speed.terrible service, terrible value for money. Only supplier in my area, no option to change supplier. kcom has monopoly, hence poor service.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-10-02
- Comments
-
After finally getting lightstream installed I though my problems of slow wify would be fixed as kcom told me it is the fastest broadband around yeah right,I am paying 50 pounds a month for slow wify we hardly use our 750gb package but they don't offer anything much cheaper I'm being ripped off month to month and can't do anything about it,its fustrating as I'd love to have choice yet there is none it's absolutely disgusting and I absolutely hate hate hate kcom with their ridiculously sky high prices and appalling customer service,my advice don't move to hull.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-05-15
- Comments
-
When i was on 75mbps all was good then moved to flex 30mbps with being disabled since then constant drop outs. Went in and complained told to get a faster package(more expensive one).i only watch football or itv x and amazon which 30 mbps should be fine for. Another money making scam
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-06
- Comments
-
KCOM should be investigated by the Trading Standards authority for false advertising. Does not provide the service it promises. Says it is building the 'ultra fast city' yet we have the worst broadband speeds in the UK!
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-11-18
- Comments
-
This is a shocking Internet provider I have nothing but problems with mine, just keeps turning off all the time.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-03-29
- Comments
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Worse internet service in the uk and then No internet since Saturday, complained Sunday, and Monday each time telling me nothing is wrong. Tuesday there's 2 k.com vans out side in the street working on the junction boxes. Wednesday morning my internet is back. Funny that there's nothing wrong yet two vans arrive, and my equipment is no longer faulty. I think k.com tell lies.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-07-01
- Comments
-
Absolutely appalling service. Customer service insists on blaming the terrible speeds on your equipment, yet as soon as they come around to fix anything faulty it starts working again for a few weeks and begins dipping again afterwards. The speed in general is an absolute joke, takes 1-3 minutes to load a basic webpage. Not reliable in the slightest, constantly dropping in and out with no real fix to the situation other than waiting for some unprofessional laughing stock to come boost your speeds for a few weeks. Would not reccommend to my worst enemy.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-11-11
- Comments
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Cant believe I have to give them one star. That's far to high a rating for this appalling company. They first sent me a letter telling me I was eligible for their lightstream service nearly four months ago and I still dont have it. I've sat in all day waiting for call backs that never happened. Waited three weeks just to book an appointment for an engineer and when one finally came, he told me that they'd used the wrong pole outside and I'd have to wait for the connection to the correct pole to be planned and approved before I could be connected to it. Even if I do eventually get connected, the service and price is hardly competitive compared to other providers I'm unable to access because of kcoms monopoly.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-05-19
- Comments
-
Been stuck with KCOM for far too long! Rubbish speeds, rubbish service. Anything goes wrong it's always your equipment they blame totally unprofessional. Once hull connect arrives I'm GONE!!!
- Location
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- Location
- hull
- Reviewing
- KCOM
- Date
- 2018-09-16
- Comments
-
ive just had lightstream installed(cheapest package 30mbs download)and ive had no problems whatsoever, the speeds im getting are as advertised, previously i was on adsl and had no problems with that either but lightstream is eons better
im very satisfied with kc
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-11-03
- Comments
-
ABSOLUTELY TERRIBLE I SOMETIMES GET 20KBPS DOWNLOAD SPEED
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-13
- Comments
-
I rent a flat in Hull during the week but live in a big City the rest of the time. There I get the choice of Virgin fibre (have the 200mb link and actually get about 203mb) or BT. With BT you get the choice of Sky, EE, TalkTalk and so on. In Hull you get the choice of KC and take it or leave it... I pay about the same at home for uncapped fibre as I do for ADSL capped in Hull. Now I have been without broadband for over a week as I have a Zyxcel router. Oh the joys of waiting in a contact centre queue. KC you seriously need competition...
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-05-19
- Comments
-
Kcon offer Utter Dog **** Broadband
Very expensive
Slow
Unreliable
Poor Tech Support Staff
No choice (Monopoly)
COULD IT BE WORSE !?!?
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2024-01-25
- Comments
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The issue is their contract insistence of a 24 month period and those outrageous prices.
An eye watering +£55 a month, the directors should be in jail for extortion. As for switching - forget it.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-10-27
- Comments
-
Very happy with kcom. I have to admit, I was a bit apprehensive about getting kcom (as if I had a choice) due to friends sayin how bad they are. I have had decent broadband speeds, albeit fibre can't come quick enough, and the support I've had has been pretty good. Downside is the price of the broadband and the fact that its not unlimited unless you pay more. Overall, can't really complain about the service.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-11-04
- Comments
-
Never have I ever been treat so poorly from a company which I'm paying out the nose for them to treat me like a fool it's 11pm and I'm receiving 2mbs download... not even 1md upload. To be told just use a wired connection.... like I live it the 90s for crying out loud... I'd say do not use but that's hard when they hold the city to ransom. STAY AWAY!!!!!!!!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-09-10
- Comments
-
Back 25 yers in time with reliability and speed. Last time I had to switch to 4g. As kcom internet was struggling with the facebook messanger. (I am on the fiber package).Also the price is twice as expensive as what my friends pay for better and more reliable internet.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-17
- Comments
-
Been with 'em for twenty years. Could be a bit cheaper but couldn't everything? Currently on the 250Mbps fibre offering, 1.7GB downloaded in 60 seconds speaks for itself.
- Location
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2023-03-11
- Comments
-
The internet rarely achieves speeds advertised.
The internet is slow in general.
If 5+ people are on the internet, it barely works.
Anyone saying that KCOM is good probably lives by themselves and only watch facebook videos.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-07-06
- Comments
-
Awful company. if you reading this chances are you do not have a choice of broadband provide. Kcom recognise this and squeeze their customers for everything. Customer service is constantly sub par
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2018-08-15
- Location
-
- Location
- HULL East Yorkshire
- Reviewing
- KCOM
- Date
- 2011-03-21
- Comments
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As I live in Hull, I cannot change my server
You must be aware that Hull has its own telephone service. There appears to be many dissatisfied customers here. When I first got broadband it was good, but recently it has declined here and seems to be getting slower each month.
- Location
-
- Location
- Hull HU7
- Reviewing
- KCOM
- Date
- 2022-01-20
- Comments
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I have the 300mps package. On average I only get 70mps.
Absolutely rubbish
- Location
-
- Location
- Ives
- Reviewing
- KCOM
- Date
- 2018-12-25
- Comments
-
I wouldn’t even rate them one star
K com wouldn’t exist in hull if we could use different providers. Their lightstrem is awful. With a rating of 2 starts on my WiFi App download speed. Honestly wouldn’t even recommend it to my dog. Awful service, stupid prices and a company build on lies
- Location
-
- Location
- Keyingham
- Reviewing
- KCOM
- Date
- 2019-12-18
- Comments
-
I have had to contact KCOM several times recently and have, on each occasion, received polite, friendly and very helpful service. In particular I would like to thank Charlie and Emma, whose patience knows no bounds. Thank you so much.
- Location
-
- Location
- KINGS LYNN
- Reviewing
- KCOM
- Date
- 2021-10-17
- Comments
-
KCON has to be the most useless unreliable phone company in Britain! the service you get is rubbish and its too expensive and remember this Parasite had a Monopoly in Hull for 109 years, NO GPO, BT or anyone else these ROBBERS has done this for too long! Now for KCON its too late as its Monopoly has been scraped so BT and everyone can come into Hull! I say go to TELSTRA phone them on 08008520000 and save yourself a fortune on KCONS RIP OFFF PRICES so do it now ok!
- Location
-
- Location
- Kingston upon hull
- Reviewing
- KCOM
- Date
- 2019-09-27
- Comments
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I have reviewed on trust pilot.the new email layout is ok.but it takes 30 to 45 minutes to click on email messages ad it circles and circles never loads up.And also it takes the same amount of time to delete messages from the trash .I have never experienced this shocking problem ad the Internet has got shockingly very slow.I am just wasting my money and data allowance it is shocking
- Location
-
- Location
- Kingswood
- Reviewing
- KCOM
- Date
- 2020-02-17
- Comments
-
Despite living right in the middle on a FTTP postcode, I am unable to get FTTP - as I live in an apartment.
KCOM have given me all sorts of exceuses as to why they can't install, blaming the landlord, the building management company and an undefined health & safety issue(!) for denying access despite me contacting both the landlord and management company and being told there is no issue whatsoever.
It seems KC just don't want to incur the expense of installing the cable to the building as they'd need to dig up the road in an area where every other house already seems to have a fibre optic line to the door.
Despite also allegedly offering FTTC, they don't offer it in this area. So I'm stuck with a pathetic and obscenely expensive connection.
I'm paying £45pcm for an unlimited data 4 mbps DSL connection - so pretty much the same price as a neighbours unlimited FTTC connection, despite being a fraction of the speed and utterly useless for downloading software, games or patches.
It is barely adequate for two users streaming films.
You'd be looking at £19.99 anywhere else, but there aren't any other providers in the area. Aren't monopolies great?
The only positive is it seems reasonably reliable, but being reliably slow and useless isn't a going to win any awards.
- Location
-
- Location
- Kingswood
- Reviewing
- KCOM
- Date
- 2020-10-01
- Location
-
- Location
- Kirkella
- Reviewing
- KCOM
- Date
- 2021-09-19
- Comments
-
Their services and Light stream are useless. Constantly disconnects, never stable and their tech support simply blames it on your hardware (I've had it all replaced by a professional at vast cost).
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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