John Lewis Broadband Fibre with Talk Evenings and Weekend

Averages 36Mb download speed

Speed	Usage	Contract	Setup	1st Year Cost
£27.50 for the first 12 months £40.60 thereafter annual price changes apply
averages 36Mb	truly unlimited	12 months	Free	£330

Features

• No setup costs
  No activation, equipment or delivery charges

• Averages 36Mb download speed
  Averages 9Mb upload speed
  Your provider should give speed estimates before you sign up
  Average Speed is the speed achieved by 50% of customers on the same product during peak hours of 8pm to 10pm

• £330.00 first year cost

• Truly unlimited download/upload allowance

• Minimum contract 12 months
  Prices for broadband, line, call plans and call charges increase by the Consumer Price Index rate of inflation published by the Office for National Statistics in April of that year plus 3.9%, starting June 2021 and then annually from March 2022 onwards

• Telephone line must be switched to John Lewis, line rental included in the monthly cost

• AC-Rated Wireless Router

• John Lewis Evening and Weekend Calls, with free calls to other John Lewis Phone customers

• Free UK customer support open 9am - 6pm, 7 days a week

• BullGuard PC security package with Antivirus, Antispyware, Firewall, Spam Filter and Online Backup Protection

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John Lewis Evening and Weekend Calls, with free calls to other John Lewis Phone customers Call Plan

23p connection fee for non-inclusive calls. Covers UK landline numbers starting 01, 02, 03, 0845 and 0870 made within inclusive calling hours (see below). Inclusive calls become chargeable after 60 minutes. Re-dial to avoid call charges. 087x/084x numbers may have an additional service charge, dependent on who you are calling. Add Anytime calling for an extra £5 per month and an additional £5 per month to expand to cover UK mobile numbers. Calls to other John Lewis Phone landlines are always free, although you must also redial before 60 minutes to avoid charges.

Period	Local Calls	National Calls	Mobile Calls	0845 Calls	0870 Calls	Freephone Calls
Daytime	14p/min	14p/min	16.5p/min	9.58p/min	9.58p/min	Free
Evening & and Weekends	Free	Free	10p/min	Free	Free	Free

Calling periods

Daytime: Monday - Friday, 7am - 7pm
Evening: Monday - Friday, 7pm - 7am
Weekend: Friday 7pm - Monday 7am

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About John Lewis Broadband

• Free UK-based customer service
• Bundled phone service with inclusive calling
• Truly unlimited usage allowances on all packages
• 66Mb average speed fibre broadband available
• Rural and remote areas pay the same as urban and central

Visit John Lewis Broadband

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Reasons to choose John Lewis Broadband

• UK-based customer services - get support from a guaranteed UK call centre using a freephone telephone number
• Same price everywhere - regardless of where you live, you'll get John Lewis' lowest prices
• Fibre package available - Fibre Extra package averages 66Mb in enabled areas
• Phone service included - evening and weekend landline calling included as standard or choose between a range of inclusive call packages including an international calling option
• Shorter fibre contracts - John Lewis offer fibre on 12 month contracts rather than the 18 month fibre contracts standard from some other providers

Possible downsides

• Not the cheapest option - John Lewis have prioritised quality UK-based customer service and fairness of pricing over offering the cheapest price in any area
• No standalone broadband - line rental has to be taken from John Lewis and you have to take at least an evening and weekend call plan
• No short contracts - the only contract option is 12 months
• Telepone support not 24 hour - the freephone support number is only open for calls between 7:30am and 10pm
• Calls to mobiles not included - inclusive calls don't include UK mobile phones unless an additional £5/month is paid, which is only available when already paying £5/month extra for Anytime landline calling
• Annual CPI plus 3.9% price rises - prices for broadband, line, call plans and call charges will increase with the Consumer Price Index plus 3.9% in June 2021, March 2022 and then annually each March onwards

John Lewis Broadband details last checked on 2020-12-04