120 Customer Reviews over 3 pages
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- Location
- Scarborough
- Reviewing
- italk
- Date
- 2022-03-25
- Comments
-
We phoned Italk today was very rude to my partner on the phone try charging us extra we haven’t even had the broadband a month or nothing and it’s a con
- Location
-
- Location
- Derby
- Reviewing
- italk
- Date
- 2023-07-06
- Comments
-
Lol what a joke they are
Loyalty counts for nothing they try and scam you for extra charges when you leave them
Appalling customer service rude staff when confronted lol they cut you off
Best decision ever was to go to another broadband provider and guess what No outage !!
I could say more but have decided to take my complaints further
PLEASE DO NOT SIGN UP TO THIS SCAMMING COMPANY
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2022-07-15
- Comments
-
What a dreadful bunch these are. I cancelled my direct debit as I didnt have enough to meet the payment that month and they have constantly bombarded me with texts and emails sometimes up to 8 a day. So fsar this morning in 10 minutes I have had 4. I asked them to change the payment date they told me no they cant do that. I ve left them but when they knew I was leaving someone rang me to tell me I coudlnt do that there was still 14 days left on the contract and funnily enough offered to change my payment date. I told them no way was I staying and he got threatening then saying that I would owe them a cancellation fee of £200 my answer to that was good luck getting it. Also my broadband increased from 19.99 to £30 - a ridiculous price and it doesnt even work upstairs in my house did they care - NO
Terrible terrible people never eveer use them anyone
- Location
-
- Location
- Dudley
- Reviewing
- italk
- Date
- 2022-09-01
- Comments
-
Do not use this for anything they are no help you pay you bill and they still try to take money out of your bank account.do not use them they need report.
- Location
-
- Location
- Glasgow
- Reviewing
- italk
- Date
- 2021-09-28
- Comments
-
The worst company I have ever been with, would not recommend this company they like to phone you about 5 days, they left me with out broadband for a week then they had the cheek to take a double payment out my bank,I am still waiting for them to put my money back in my account, they are a pure joke!!of a company stay way clear of them
- Location
-
- Location
- South Shields
- Reviewing
- italk
- Date
- 2022-08-05
- Comments
-
I took out broadband with italk which turned out to be a huge mistake, speeds were not existent, customer service absolutely horrendous, steal money from your account so I left them, now 3 years later and they still keep setting up direct debits on my account for different amounts ranging from £2.00 to £1⁰0 which just get cancelled straight away.
Really do avoid this company if you know what s good for you, I would rather go with no Internet than use this rip off company.
- Location
-
- Location
- MITCHAM
- Reviewing
- italk
- Date
- 2022-02-24
- Comments
-
Absolute joke of a company. have only been with my new provider for 24 hrs and what a difference it is already..so glad to be away from this company finally. they didn't even deserve one star...been reading there reviews from there own employees and I don't even know how this is still an operational business.
- Location
-
- Location
- Runcorn
- Reviewing
- italk
- Date
- 2021-05-06
- Comments
-
Didn't even want to put 1 star avoid this company at all costs. My bill was paid off my card by myself (direct debit failed so got put on payment plan paid off my card each month) without any knowledge they set up another direct debit and still taking payments off me on the phone, when I realised on bank statement and called them no apology no refund just an account in credit and they still proceed to take money monthly. Cancelled direct debit with my bank and they just set up another within days I have had to cancel my card to stop them taking more payments. Definitely switching
- Location
-
- Location
- Derbyshire
- Reviewing
- italk
- Date
- 2020-02-21
- Comments
-
Avoid at all costs, I have received repeated threats to take me to court, I refuse to pay for a service that was rubbish( putting it very politely) I repeatedly tried to cancel before the end of the cooling off time, and every time they fobbed me off until I was tied into a contract, I didn’t break the contract they did when not one person in my house could receive internet connection, vile customer service and no offer of resolve, they tried to get me to pay for another package, please do not use this company, they take hours to answer calls until you cancel and then all of a sudden they constantly answer you
- Location
-
- Location
- North of Scotland
- Reviewing
- italk
- Date
- 2022-04-23
- Comments
-
Worst provider in the UK. Lost connection more than I ever had it. Cancelled the contract and the Direct Debit, as I was getting no service at all. Then they committed FRAUD. I have never given this company my Debit Card details at all. Yet they have obtained them from somewhere and taken a subscription for £19.99 from my Debit Card. I have informed the Bank and am taking whatever action is needed. These people a have never seen my Debit Card but they have used the details to fraudulently obtain money, and we don't know how much more they will attempt to take. Will give you more details after hearing from my bank and the Police.
- Location
-
- Location
- South Scotland
- Reviewing
- italk
- Date
- 2023-01-21
- Comments
-
The Hub they provide is a horribly antiquated zyxel model from the early 2000s, it is physically not capable of speeds over 20 megabits. That's not an opinion, the technology within it cannot exceed 20 megabits, that is exceptionally slow for this decade, or last decade to be honest, pathetic service, do not buy.
- Location
-
- Location
- wolverhampton
- Reviewing
- italk
- Date
- 2023-09-25
- Comments
-
italk affiliate telecommunications are complete scammers. They hassle bully and threaten via any means they wish, with complete disregard for anybody or anything apart from their greed... even stooping as low as trying to threaten, bully and mislead customers by pretending that their instructed clients are a different entity from themselves. italk lie, miscalculate and endlessly harrass. I'd award them no stars.
- Location
-
- Location
- Keighley
- Reviewing
- italk
- Date
- 2023-01-10
- Comments
-
Wast of time,broadband been cancelled but still taking money from my account
- Location
-
- Location
- Thornton-Cleveleys
- Reviewing
- italk
- Date
- 2020-09-11
- Comments
-
Omg worst company ever thay charge you for all different things that you never even ask for set direct debits up when your card is off the sistem do not go with this company worst thing I did.
- Location
-
- Location
- Wales
- Reviewing
- italk
- Date
- 2022-01-14
- Comments
-
Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
- Location
-
- Location
- Uk
- Reviewing
- italk
- Date
- 2020-09-11
- Comments
-
Absolute awful company I so would not recommend this company they tried to £218 for 1 late payment and a engineer appointment when a engineer didn't even turn up, tried to take money out of my account every other day, rang them up talked to them about a payment plan they agreed but still tried to take money out of my account so rang back up they agreed to take my card off there system and still tried to take money out of my account even though they said they had taken my card of there system so they had said absolutely disgusting company do not go with this company
- Location
-
- Location
- Bolsover
- Reviewing
- italk
- Date
- 2023-11-22
- Comments
-
A total waste of my hard earned money and would NEVER reccomend to anybody
- Location
-
- Location
- Irvine
- Reviewing
- italk
- Date
- 2021-01-27
- Comments
-
Got to be the the arse of IP. After many calls 2 engineers called out, never even told me about second until i got a phone call on the morning the 2nd engineer called out, stating he would call between 1pm-6pm, i told the agent, don't bother i have signed up with someone else, but hey ho an egineer called at 10 and said he would be 20 mins, then was told to cancel with new provider which i already paid money to or i would be charged any costs, they cancelled from their end, when after 4 hrs the chap got the internet working, i went straight back to new provider and signed again, 2x money still waiting on refund on the first cancelled payment, they said they would refund for lost time/internet my phone data was all used up lol, joke, now because i'm leaving they cannot do this, and because i cancelled direct debit they charge you £10 lol, no i must pay final £19.99, well they say they will persue this, even when i got home from work landline rang, has not for yrs lol, i'm Scottish you know the answer i gave them lol, stay well clear folks, really terrible internet speeds 0.02 mb lol what a joke it is now 11.0 my new IP will be about 16.0, legalised thugs, especially when you leave. They have no techinal staff just call centre people reading from a scripted screen. Stay
- Location
-
- Location
- HEREFORD
- Reviewing
- italk
- Date
- 2021-09-04
- Comments
-
Unless you have 3/4 weeks to wait for connecting and patiences of a saint when trying to communicate with the staff. It's a computer says no place of work. Stay away. Going to have to cancel before we even got I.
- Location
-
- Location
- Oswestry
- Reviewing
- italk
- Date
- 2022-04-14
- Comments
-
Quite honestly, I am truly baffled as to why this company is still in business. We have had nothing but trouble since the day we signed up to them. Far too many issues to list. I am absolutely disgusted with them and judging by the amount of negative reviews it is obvious I am not alone in my opinion. Now to put oil on the flames, we are stuck with them, I would love more than anything to be able to walk away from this tin pot, unprifessional, lying, dishonourable charlatans and sign up to another service. They must be laughing all the way to the bank knowing they are receiving an extortionate amount of hard earned money each month from people who placed their trust in them.
- Location
-
- Location
- CAMLOUGH
- Reviewing
- italk
- Date
- 2021-12-13
- Comments
-
***SCAM COMPANY***
They do not deserve any stars. Had cancelled with them months ago and payments just kept coming out of my bank I cancelled my direct debit but they opened up another one every time I cancelled them and kept on taking payments without my authorization. The lies from customer service are just herendous ther is no help from anyone. The company are just greedy money hungry ******** who just want to line their pockets I would advise anyone to stay away from them
- Location
-
- Location
- Cardiff
- Reviewing
- italk
- Date
- 2021-01-17
- Comments
-
Please read this and don't make my mistake of joining them. If you have a fault you will be stuck, stressed and spending all your spare time phoning them up.
All phone companies use Openreach lines, and VM use their own lines, so whoever you go with will all use the same lines which produce same speeds. Go for a company who are very good at fixing faults because that is where this company is lacking.
-Had no WIFI for 15 days out of the 20 days I have been using their service.
-Had a seriously up and down connection during the 5 days it did 'work'
-Engineer did all he could over 1 wk ago, wifi still broken and said that it's on them to resolve the remaining issue
-They are closed weekends. Despite my connection going down Friday even when closed, was told they could only refund me for no WIFI from the day I reported the fault.
-They refuse to give me refund until the fault is fixed, so in meantime are taking full payments while I have to spend £25 on EE data to tether from
-despite having depression and severe physical health issues, paired with the fact I've been offline for over 2wks of the 20 days I've been online, they won't terminate me from the contract.
For those who want more details:
I've only been online with them for 20 days. After going live, the broadband has been so awful I've had absolutely no WIFI connection for 15 full days; even after an engineer was called out to have a look.
So, since going live on December 29th, the broadband has constantly disconnected, requiring me to lose pages/re-login for my work. This has had a negative impact on my work. On January the 31st the WLAN and DSL lights on router went blank. In other words, could not pick up on internet at all. As the offices were shut, I rang them on the 4th and explained the issue. I also asked if I could get a refund for the days it hasn't been working. The guy said I could only have a refund from the day I reported the fault. I explained they were shut, and I asked if they have a record of when I was online because obviously, it will show when my internet went down. Apparently they 'can't' see this, which is a joke. The engineer who came over on Jan 11th (yup, I had no connection for those 11/12 days), showed me a device with a graph detailing the drop outs/dates they happened. He explained that my provider can definitely see this too. So basically, they're either dishonest or completely ignorant. The engineer somewhat got it working again for about 2 days, but like before, internet consistently disconnected. He told me he did everything he could, but that it was up to the provider to sort out the issue on their end.
After finding the time I called them up on the 13th, to explain the fault was still there. However, the guy over the phone told me to switch router off for 30 min so he could do a test. I did, when I turned it back on the router had the same issue of no WLAN or DSL light. I phoned up to explain that it's suddenly unable to to pick up connection at all, even with plug directly into the line without the cover on (which is meant to be the best connection you can get). I was asked to do a speed test because the line supposedly had 'no faults'. I explained that I could not access the internet to carry out a test. Anyway, they just said they'd pass it to the fault team. I phoned up over the next couple of days to explain that I seriously need WIFI, I was advised to do a speed test again (absolute joke). So I've now been offline for an additional 5 full days. That's 16 days spent offline.
I asked to leave the contract without any fees since my mental health is seriously suffering. I have also spent £75 on EE add-ons to tether from my phone. I also asked for a refund for what I've paid the first time I had faults, but they told me to wait until the fault stopped happening so they could calculate. In the meantime they happily took the full bill out of my account.
Fortunately for them, the fault is still persistent, so they are continuing to receive my full payments, despite the fact I am having to pay for EE data to substitute the lack of WIFI.
In addition, when I joined the lady on phone was dishonest about how many weeks (3) it will take to install, knowing that I needed to be up and running by at least around 2 weeks. I could have gone with another provider if she actually told me about them taking 3 weeks after hearing my concerns.
Just an outright disgusting company.
- Location
-
- Location
- None of your business
- Reviewing
- italk
- Date
- 2022-03-31
- Comments
-
If italk could be measured on their skill for gaslighting, italk would score top marks. Unfortunately italk fails on professionalism, account management, integrity, good customer service and complaint resolution in a timely manner. The important requirements of a service provider.
Stick to the big players in broadband as this shabby outfit isn’t worth all the stress to have a sub par broadband connection and deal with drones on the phone who sound bored out of their tiny minds. For your health and wellbeing, steer well clear!
- Location
-
- Location
- Wakefield
- Reviewing
- italk
- Date
- 2022-09-30
- Comments
-
Honestly, Do NOTuse these cow boys. You will regret as you wont get any internet at all its a load of rubbish
- Location
-
- Location
- Nottingham
- Reviewing
- italk
- Date
- 2021-05-17
- Comments
-
Omg this company are theifing pirates! Fire bun the wicked!How are these banduts still tryna take money from my account when i cancelled my services with them in march 2021.Messages ontip of messages telling me they gonna take payment from a card that was lost last year i paid my last bill over the phone.And yet they managed to store it and set up a direct debit with out my knowledge.I have called them on numerous occasions.But they still manage to robb my bank account called my bank and they saud i need to seek professional help as this is brdaking the law.If i did that i would be behind bars.But know this italk will not get away with it they made my life a misery as they kept on taking money out of my account and sometimes it was my last and my child benefit.The thifeing lying crooked bandits.Jah nah sleep!
- Location
-
- Location
- Perth
- Reviewing
- italk
- Date
- 2023-07-24
- Comments
-
Awful company. I am a social worker trying to support a vulnerable client. ITALK have taken hundreds of pounds of her money and I have spent literally hours on the phone to unhelpful and unkind advisors and this is still not resolved. Charges are still being applied, pushing this person further into debt and damaging her mental health. She is left without food and often gas and electric. I have never experienced such an unhelpful company.
- Location
-
- Location
- Peterborough
- Reviewing
- italk
- Date
- 2022-05-27
- Comments
-
This is the worst broadband provider I had to pay a
An early exit fee to leave them , service went live and never had any broadband what so ever for 3 months , rang them countless times if you miss their call back from fault dept they remove it from their system so they don’t have to pay compensation even though the fault existed for 3 months , when that have done this you have to go right back to plugging in to test socket on your phone which I had to do several times I even left work early and had a call back booked with a manager so I lost half a days pay and they never phoned me as was booked earlier in the day , I waited for a few days and then I rang them back and started process all over again , I wasted hours on the phone trying to get it resolved and countless times it was never resolved, they even wonted to charge me £65 pound if I never returned the router , which is still in my cupboard been waiting over two months for them to send pre paid envelope so I can return it , my guess is the router will end up in bin as they even talked to get it posted back to them ,
They are also not registered with ofcom , but with someone else,I eventually got £37 compensation their first offer was £4 and a few pence , again took several hours of phone calls to get that they admitted they could see I had not a single moment of broad band from them in 3 months but still wonted paying £70 pound for the months which they never provided me with any broadband, in the finish I got their early exit fee dropped from £180 down to £65 so in the finish I ended up having to pay them £115 to exit early from contract when they never provided the service they was supposed to , I told them it was like stealing money getting paid for providing no service what so ever for 3 months , the only thing they gave me was a lot of wasted time and stress . So pls do yourself a massive favour and look elsewhere for broadband may be stay with one of the big names but defo not Italk
- Location
-
- Location
- Birmingham
- Reviewing
- italk
- Date
- 2023-11-03
- Comments
-
My contract ended 4weeks ago i was only aware yesterday when i asked them. My internet is constantly buffering showing red on my box.
Iv been watching tv guide.
Been nothing but pain.im moving to a different supplier on the 15th nov there saying i have to pay a invoice in 4-6weeks looking at some of the other reviews im worried as they have my bank details.
- Location
-
- Location
- East sussex
- Reviewing
- italk
- Date
- 2023-08-31
- Comments
-
If I could give this 0 star I would.
I’m trying my hardest to get out of this contract after only 2 months.
Have tried changing my payment date by 3 days which they agreed to.
They still try and take payment on the original date which obviously declines.
In the space of 3 days I have received 41!! Missed calls from there.
Harassment at its finest. Have been reported and would avoid like the plague.
- Location
-
- Location
- Teesside
- Reviewing
- italk
- Date
- 2022-05-04
- Comments
-
Absolute shambles of a company. Paid our bill 2 weeks ago and the tried to take another 30 the next day then they took 30 lastnight. Utter scumbags. Getting on to the fraud team and the police plus want reimbursing plus interest
- Location
-
- Location
- Bessbrook
- Reviewing
- italk
- Date
- 2021-12-15
- Comments
-
*Scam COMPANY***
If I could give minus 10stars I would!!
I cancelled my direct debit numerous of times with these absolute con artists but these complete sharks keep setting it up without my consent which I'm pretty sure is ILLEGAL! Literally Stealing money from my account. Do not sign up to this scam company worst mistake I've done was coming across these crooks!! I've also looked up reviews an looks like I'm not the only innocent person this company is Stealing from as there is so many people like myself going through the same thing with this company!! Not to mention the harassment is an absolute joke. They phone me about 5/6times a day chasing money they are NOT owed even tho they are just resetting up my direct debit an take random amounts of money out of my account without my consent anyway!! I've payed my cancellation fees an was told numerous times my details would b removed from there system an they can not take an will not take anymore money from my account, this is not the case they are absolutel Liars an they can reset up direct debit without consent an take money whenever suits them!!! Hope nobody else has to go through this as I'm tortured with these sharks Stealing from my account for months now!!
- Location
-
- Location
- York
- Reviewing
- italk
- Date
- 2021-09-08
- Comments
-
This company or should I say robbing cowboys. Unreal. Had ongoing issues ever since they are supposed to be supplying my new place with Internet. Had to wait over 2 weeks for an activation date for Internet. Before I received any connection, a fault came about. I'm still having ongoing issues with connection not to mention that I feel the staff are trying to manipulate you. They don't take complaints seriously and just fob you off. They keep saying ...Well, the line is okay as we checked. Now saying that it could be the master router could be the issue. Not them of course! Said they could send engineer but if the problem is indoors then I have to pay for the engineer to carry out work. Why the hell should I pay when it's not my problem. I never caused this. I think they just tell you anything. They do not listen and have had to relay my issues over and over. Please stay well shot of this company. They want shutting down! Going to contact Trading standards
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2023-01-16
- Comments
-
If I could review this with NO stars then I would! AVOID this broadband at all costs. Since setting up it’s been nothing but problems with the connection dropping completely, they always take random amounts of money from my account even though the internet NEVER WORKS!!! I also asked to cancel the broadband and pay the cancellation fee and was told I’m not able to do so until the contract is up!! I refused to pay a late fee because I have NEVER paid the bill late and not this has resorted to the bill going up and up each week, with a total of £180. I have agreed to set a payment plan up months ago to clean what I owed which was originally around £50. They refused and demanded FULL payment!! This is the worst company I have ever come across In my life. And by reading the reviews everybody has the same review!! Shocking total rip off company need reporting
- Location
-
- Location
- Leeds
- Reviewing
- italk
- Date
- 2024-01-23
- Comments
-
Everything is oki on begging but when you finish conract they is starting...... Don't trust them!!! After contract they will not say anything and don't take any money for begging but after 7 months they will take a lot for nothing!!! I moved out from UK agreement was over and they wanted to take almost 300£ I really wanna warning people! They don't reply my emails also!!! And when my friend called them the girl was super rude and don't let my friends to talk about my case...
- Location
-
- Location
- South Shields
- Reviewing
- italk
- Date
- 2022-01-28
- Comments
-
Paid for service and speeds that I wasn't getting, I complained to customer services who didn't care, so I cancelled my policy and now they are still to this date trying to take money from my account by setting up new direct debits without permission and I have even had to cancel my card as they try take payments as a card payment.
Reported to trading standards and the fraud team through my bank.
Steer well clear of this awful company.
- Location
-
- Location
- Hewcastle
- Reviewing
- italk
- Date
- 2020-05-09
- Comments
-
do not go with this company they keep overcharging me every month in phone calls chargers I don't own a house phone and whenever I ask for proof they don't provide it and also the putting my broadband up without telling me
- Location
-
- Location
- Sheffield
- Reviewing
- italk
- Date
- 2020-05-25
- Comments
-
1 star is too much for this company.
My advice would be to avoid ITalk
Unless you want to pay for slow very unreliable broadband.
Petty and poor customer service.
Counting the days now till my new provider can BT supplies me with fast efficient broadband for the same price I’ve been paying for utter rubbish slow useless broadband , the broadband wouldn’t even work in the room my router was in!!!
- Location
-
- Location
- South Wales
- Reviewing
- italk
- Date
- 2020-08-07
- Comments
-
1 star is still too much. The worst internet provider ever! Turns off randomly all the time for no reason, totally useless internet. My piece of advice STAY AWAY FROM ITALK
- Location
-
- Location
- Wales
- Reviewing
- italk
- Date
- 2021-10-01
- Comments
-
Worst wifi connection ever. Constantly disconnects and is completely useless if more than one device is connected to the internet. Would have better wifi on a stagecoach bus
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2021-04-22
- Comments
-
italk is without a doubt the worst broadband company I have ever used, I was with them for 3 years and now i'm back to my previous provider, so I know.
Avoid them at all costs! The internet was always slow but up until Covid19 in 2020 I was rarely home so didn't mind - but I always made sure to report the faults, which were always meet with silly excuses such are poor weather (i'm talking rain in London). October- November 2020 was the worst, working from home was extremely difficult with their lines dropping every few minutes, sometimes for hours. December I didn't have any internet at all! I had to pay for a mobile hotspot upgrade and lost many days of work because of it. When I spoke to them about this they said they would refund for lost internet, my phone data, but they lied. The engineer they finally sent out for an inspection (first and only in 3 years of complaints) said there was nothing for him to fix and that the modem was faulty. Note, he had never heard of italk, lol. I called back and said I was done with not having any internet and would be cancelling as it didn't make sense to pay that month, let alone another month for no internet. They wanted to charge me for a new modem to be sent out and said they wouldn't be able to resolve the issue or pay me any compensation if I moved on. I must have been on the phone for a good hour asking to cancel, with the guy just asking me to pay for the new modem, he hung up on me and I cancelled the direct debit. Finally managed to cancel on the phone today (April 2021!), and not a penny compensation wise. Ridiculous.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
italk are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and italk.