120 Customer Reviews over 3 pages
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- Location
- Manchester
- Reviewing
- italk
- Date
- 2023-01-16
- Comments
-
If I could review this with NO stars then I would! AVOID this broadband at all costs. Since setting up it’s been nothing but problems with the connection dropping completely, they always take random amounts of money from my account even though the internet NEVER WORKS!!! I also asked to cancel the broadband and pay the cancellation fee and was told I’m not able to do so until the contract is up!! I refused to pay a late fee because I have NEVER paid the bill late and not this has resorted to the bill going up and up each week, with a total of £180. I have agreed to set a payment plan up months ago to clean what I owed which was originally around £50. They refused and demanded FULL payment!! This is the worst company I have ever come across In my life. And by reading the reviews everybody has the same review!! Shocking total rip off company need reporting
- Location
-
- Location
- None of your business
- Reviewing
- italk
- Date
- 2022-03-31
- Comments
-
If italk could be measured on their skill for gaslighting, italk would score top marks. Unfortunately italk fails on professionalism, account management, integrity, good customer service and complaint resolution in a timely manner. The important requirements of a service provider.
Stick to the big players in broadband as this shabby outfit isn’t worth all the stress to have a sub par broadband connection and deal with drones on the phone who sound bored out of their tiny minds. For your health and wellbeing, steer well clear!
- Location
-
- Location
- Streatham
- Reviewing
- italk
- Date
- 2022-02-17
- Location
-
- Location
- Wilts
- Reviewing
- italk
- Date
- 2021-05-04
- Location
-
- Location
- Bury St Edmunds
- Reviewing
- italk
- Date
- 2021-09-24
- Comments
-
This company is an absolute joke they're trying to take money out of my account without my authorisation they have messaged me every day phoned me every day keep away from them I have also contacted trading standards
- Location
-
- Location
- Peterborough
- Reviewing
- italk
- Date
- 2022-05-27
- Comments
-
This is the worst broadband provider I had to pay a
An early exit fee to leave them , service went live and never had any broadband what so ever for 3 months , rang them countless times if you miss their call back from fault dept they remove it from their system so they don’t have to pay compensation even though the fault existed for 3 months , when that have done this you have to go right back to plugging in to test socket on your phone which I had to do several times I even left work early and had a call back booked with a manager so I lost half a days pay and they never phoned me as was booked earlier in the day , I waited for a few days and then I rang them back and started process all over again , I wasted hours on the phone trying to get it resolved and countless times it was never resolved, they even wonted to charge me £65 pound if I never returned the router , which is still in my cupboard been waiting over two months for them to send pre paid envelope so I can return it , my guess is the router will end up in bin as they even talked to get it posted back to them ,
They are also not registered with ofcom , but with someone else,I eventually got £37 compensation their first offer was £4 and a few pence , again took several hours of phone calls to get that they admitted they could see I had not a single moment of broad band from them in 3 months but still wonted paying £70 pound for the months which they never provided me with any broadband, in the finish I got their early exit fee dropped from £180 down to £65 so in the finish I ended up having to pay them £115 to exit early from contract when they never provided the service they was supposed to , I told them it was like stealing money getting paid for providing no service what so ever for 3 months , the only thing they gave me was a lot of wasted time and stress . So pls do yourself a massive favour and look elsewhere for broadband may be stay with one of the big names but defo not Italk
- Location
-
- Location
- East Anglia
- Reviewing
- italk
- Date
- 2020-09-18
- Comments
-
If it seems to be good tobe true then it likely is too be good to be true.
I thought i bagged a good deal with fast fibre broadband, but oh no,this is THE most incompetent broadband company.
Customer service staff are miserable and it really does come across they are working from home because some of them answer the phone like you've interrupted them.
Processing is a joke. Today i received a letter for £65 bill for early termination of contract. This transpired whilst in my cooling off period and their diabolical service, i was shopped around for another quote. I told iTalk they then offered me a good deal and rectified the issues.
I believed what i was told and subsequently cancelled the other service a month ago. iTalk then said they are UNABLE to cancel it their end so instead of dealing with the technical issue they have sent me a bill.
Logic? None
I phoned customer service twice today. Nobody can tell me the timescale for a call back.
As soon as my contract ends i shall NOT be renewing it with iTALK. I may well have to pay more to another provider but iTALK are driving me insane!!!
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2021-04-22
- Comments
-
italk is without a doubt the worst broadband company I have ever used, I was with them for 3 years and now i'm back to my previous provider, so I know.
Avoid them at all costs! The internet was always slow but up until Covid19 in 2020 I was rarely home so didn't mind - but I always made sure to report the faults, which were always meet with silly excuses such are poor weather (i'm talking rain in London). October- November 2020 was the worst, working from home was extremely difficult with their lines dropping every few minutes, sometimes for hours. December I didn't have any internet at all! I had to pay for a mobile hotspot upgrade and lost many days of work because of it. When I spoke to them about this they said they would refund for lost internet, my phone data, but they lied. The engineer they finally sent out for an inspection (first and only in 3 years of complaints) said there was nothing for him to fix and that the modem was faulty. Note, he had never heard of italk, lol. I called back and said I was done with not having any internet and would be cancelling as it didn't make sense to pay that month, let alone another month for no internet. They wanted to charge me for a new modem to be sent out and said they wouldn't be able to resolve the issue or pay me any compensation if I moved on. I must have been on the phone for a good hour asking to cancel, with the guy just asking me to pay for the new modem, he hung up on me and I cancelled the direct debit. Finally managed to cancel on the phone today (April 2021!), and not a penny compensation wise. Ridiculous.
- Location
-
- Location
- Ballywalter
- Reviewing
- italk
- Date
- 2021-02-07
- Comments
-
Worse provider ever !!!! It's been of more than on ...took first payment early 29.94 so I cancelled the d d and within the matter of minutes they emailed. Texted and phoned to reinstate it then they sent me a email saying payment over due after taking it out of bank
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2019-11-08
- Comments
-
Do not use iTalk. My elderly parents recently moved to a different provider and have been daily harassed by members of the customer service team from iTalk, receiving several calls a day on their landline and mobile phones as they apparently owe 75p, even suggesting they would send in bailiffs. Although iTalk say on their website that their senior management team will deal with any issues, the advisers would not allow my parents to speak to anyone senior. Just the worst and intimidating customer service approach I have ever heard of.
- Location
-
- Location
- Birmingham
- Reviewing
- italk
- Date
- 2020-08-10
- Comments
-
iTalk is a big mistake in fact I regret ever signing up with them very quick to sniff life out if you if you missed payment but never admitted to rectify your problem when you are having one...very stupid and useless company...Bad market
- Location
-
- Location
- Cumbria
- Reviewing
- italk
- Date
- 2022-08-18
- Comments
-
Absolutely cowboys! They spoke to my 85yr old mother who suffers with dementia, over the phone and signed her up for a 2 yr contract, when I contacted them to complain and cancel contract they said she would have to pay £185 exit fee!!!
I was on the phone for nearly an hour with 3 different people, all unhelpful talking round in circles , how can this contract be lawful when they were talking to a person who had no idea what they were signing up for?!!! Do not touch this company with a barge pole
- Location
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- Location
- South Scotland
- Reviewing
- italk
- Date
- 2023-01-21
- Comments
-
The Hub they provide is a horribly antiquated zyxel model from the early 2000s, it is physically not capable of speeds over 20 megabits. That's not an opinion, the technology within it cannot exceed 20 megabits, that is exceptionally slow for this decade, or last decade to be honest, pathetic service, do not buy.
- Location
-
- Location
- poole
- Reviewing
- italk
- Date
- 2020-04-09
- Comments
-
Luckily I am nearing the end of my contract and will avoid ever renewing it.I have never achieved more than half of the promised speed and upload speed most of the time is hardly registering.It is continually dropping out and almost unusable with an iPad.After hours of waiting to contact customer service the cost of trying to break the contract four months early was ridiculous and compared to other providers the cost of an alternative a faster service was to expensive..With what was promised when I initially signed up for this contract and what was supplied there is no way I would ever contemplate staying with them even if the price was acceptable.My main use was for very low for a security camera which is continually dropping out and then failing to reconnect because of the poor signal.
- Location
-
- Location
- Nottingham
- Reviewing
- italk
- Date
- 2023-06-28
- Comments
-
Italk are an absolutely disgusting company, and seeing the comments here I’m glad I’m not the only one. They give an installation date nearly 4 weeks ahead, yet fail to tell you that the 14 day cooling off period is started from the day you take apply for broadband. I sent the box back the same day I got it. They then have the cheek to then add a balance which I’m not paying, I now have enlisted Communications & Internet Services Adjudication Scheme (CISAS) who are assisting me. Avoid this disgusting company at all costs !!!!!
- Location
-
- Location
- Lancashire
- Reviewing
- italk
- Date
- 2023-06-13
- Location
-
- Location
- Uk
- Reviewing
- italk
- Date
- 2020-09-11
- Comments
-
Absolute awful company I so would not recommend this company they tried to £218 for 1 late payment and a engineer appointment when a engineer didn't even turn up, tried to take money out of my account every other day, rang them up talked to them about a payment plan they agreed but still tried to take money out of my account so rang back up they agreed to take my card off there system and still tried to take money out of my account even though they said they had taken my card of there system so they had said absolutely disgusting company do not go with this company
- Location
-
- Location
- Sheffield
- Reviewing
- italk
- Date
- 2020-05-25
- Comments
-
1 star is too much for this company.
My advice would be to avoid ITalk
Unless you want to pay for slow very unreliable broadband.
Petty and poor customer service.
Counting the days now till my new provider can BT supplies me with fast efficient broadband for the same price I’ve been paying for utter rubbish slow useless broadband , the broadband wouldn’t even work in the room my router was in!!!
- Location
-
- Location
- Bideford
- Reviewing
- italk
- Date
- 2023-10-28
- Comments
-
I have to admit, I don’t know why so many people are down on this company. They are brilliant! For a start, they didn’t even waver in the first 10 days in which they said that it might! I’m nearly always on the internet. Especially watching films! I love watching films on the internet and there are no interruptions! They’re lovely to talk with, too! They’re a very reasonable price, as well! I could go on for ages. But I give them full marks! Oh! They’re better than other broadband providers I been with. I can’t fault them!
- Location
-
- Location
- Burnley
- Reviewing
- italk
- Date
- 2024-03-18
- Comments
-
If I could mark 0 I would.
After cancelling service over 6months ago and clearing more than the last bill, company continue to try take money and succeed in some cases, deleting stopping direct debit does not work ,getting a new card does not work! They set up new direct debits without permission, continue to take money months after service is cut off and cancelled. I've been with a new supplier since end of October but they continue. They say on reviews they will contact u and don't. This service is disgusting under no condition do u use them. Treat of court proceedings after all this I am now building my own case with enough evidence of cancellation and recorded calls, along with fraud charges with the bank against them.
- Location
-
- Location
- Colchester
- Reviewing
- italk
- Date
- 2021-10-21
- Comments
-
soooooo impressed!!!! Will recommend to friends i cant big you up enough!
- Location
-
- Location
- Reviewing
- italk
- Date
- 2023-01-03
- Location
-
- Location
- Denbigshire
- Reviewing
- italk
- Date
- 2023-02-07
- Location
-
- Location
- Glasgow
- Reviewing
- italk
- Date
- 2021-04-28
- Comments
-
My debit increased from £30 to £40 for no reason. I sent company 5 emails asking why it increased and every email was ignored. Cancelled the debit and they then added a further £10 to my bill. Still haven’t replied to me. Do yourself a favour and AVOID this company.
- Location
-
- Location
- Dunfermline
- Reviewing
- italk
- Date
- 2021-11-22
- Location
-
- Location
- Liverpool
- Reviewing
- italk
- Date
- 2022-06-22
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2020-02-28
- Location
-
- Location
- Reviewing
- italk
- Date
- 2021-02-14
- Comments
-
I Don't recommend this broadband. Quite disappointedthat that at the beginning we've got promised a fast broadband and turns out that it is far too slow.+ 12 month contract. The internet does interrupt often with covid online lessons, especially wonderful (not)!! Thankfully hands down, it does not go off totally (that's why I give them 3 stars for the reliability). Also, contacted them few times about it. Customer service always good give them 5 stars for it. Sorry for this review but it's only fair for people to know.
- Location
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- Location
- Wales
- Reviewing
- italk
- Date
- 2022-01-14
- Comments
-
Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
- Location
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- Location
- Wales
- Reviewing
- italk
- Date
- 2022-01-13
- Comments
-
Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
- Location
-
- Location
- Barnsley
- Reviewing
- italk
- Date
- 2022-05-26
- Comments
-
Perfect to be honest, never had an issue with our connection, we had multiple devices online at once and never had an issue, even down to cancelling everything was fair and simple
- Location
-
- Location
- Trimsaran
- Reviewing
- italk
- Date
- 2021-12-09
- Location
-
- Location
- Scotland
- Reviewing
- italk
- Date
- 2021-07-29
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2019-08-25
- Comments
-
After being with it all for over a year I decided to switch providers due to my connection frequently going off. When I tried to resolve this with the company I was told I needed to prove this by going onto a laptop even though they were able to tell me several dates that it failed from their computer. After informing them I was switching due to their failure I was told I would still have to pay for the service due to being in a contract with them.
Would definitely recommend to stay clear of this broadband provider
- Location
-
- Location
- Stoke on Trent
- Reviewing
- italk
- Date
- 2022-01-24
- Location
-
- Location
- Coleraine
- Reviewing
- italk
- Date
- 2020-05-29
- Location
-
- Location
- Walsall
- Reviewing
- italk
- Date
- 2023-08-09
- Comments
-
I cannot give these bunch of crooks any stars as they are disgusting and a disgrace to many broadband companies they have taken money from my bank account for their own pockets and left me in debt now
- Location
-
- Location
- Crewe
- Reviewing
- italk
- Date
- 2022-02-25
- Comments
-
Worst mistake cuming to this company as the broadband is rubbish kept dipping in and out couldn't play on my playstation or YouTube. Kept ringing up to sort it had 3 different engineers out they said its sort the problem but it did not work each time when phone up the customer service operator had a voice changer and sounded like a robot he was rude and disgusting they he spoke also Kept passing me yo 6 different operator but none knew what they were doing or talking about.They would not let us leave. I have learning disability and autism this made me feel really frustrated and angry had yo pass to my support work which in the end gad to shout at them as they font listern to whst ur saying plus we just hung had enough kniw I get no stops calls and emails from asking me to stay with them no thank you I would not advise anyone to go with this crap company.
- Location
-
- Location
- Runcorn
- Reviewing
- italk
- Date
- 2019-01-05
- Comments
-
My mother has this provider. It's pretty good the only thing that is annoying is no engineers come out and you have to do it all yourself. I'm amazed no ones bothered to review this company.
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2021-08-10
- Comments
-
They don't stick to the dates agreed and they have a very bad customer service and they always keep changing the go live date agreed and even the last go-live date which was today (it passed 5pm and it is not there yet and I'm still waiting for the broadband).
I called today to raise a complaint and told to record it and they said I've to wait to midnight and I asked to speak to a manager and they she is busy.
Below are the details:
1) The package was agreed and paid for on 19 July
2) When the package was sold it was confirmed by the italk representative on phone that the go-live date will be 03-Aug (15 calendar days after the sale date) if not earlier and that was the basis of the agreement.
3) Following that an email was sent to say that the go live date will be 03-09 August (this was not accepted by me the customer).
4) A week later another email was sent by italk to say that go live is now 10 August (this was not accepted by myself).
5) I called the customer service team and after 10min discussion I asked to talk to a manager and I was advised that no managers are available. I asked to talk with the customer complaint team and the representative cut-off the call.
6) I called again after an hour and talked with another customer representative and after an hour of discussion and him trying to chaeck and discuss the issue with his team internally, he told me that the go-live date that was sent to me is 17 Aug although the email below shows clearly that it is 03-09 August and this was not agreed at the point of sale which shows that italk is giving four go live dates 03 Aug, 03-09 Aug, 10 Aug & 17 Aug and it’s a complete mess.
7) I also asked for a customer complaint number and he said that they don’t operate this system and cannot give me a number.
8) The customer service advisor said that he’ll have further discussion to check why there is discrepancy and call me on the same day yesterday but this did not happen
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
italk are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and italk.