313 Customer Reviews over 32 pages
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- Location
- Edinburgh
- Reviewing
- Hyperoptic
- Date
- 2019-10-18
- Comments
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Be VERY wary of this company and how they do business. I noticed a sudden price hike on my bill of 25%. When I called them to enquire what it was for they told me that my current contract had ended and this was the standard rate after a contract expires. No warning that my contract was about to expire, no notification, nothing. Just a sneaky charge on my bill. As a result of this I will now be looking for a new broadband supplier and rating them accordingly. Hopefully the extra money they managed to make out of me was worth it!
- Location
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- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2019-10-18
- Comments
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I moved into a new build in August, Hyperoptic had made a huge song and dance about how good their service was and that it would be available any day now.
At the end of August there was still no service available, but they kept saying it was only a week away, at the end of September they were still saying it was only a week away. Now in mid-October they have changed the service availability to "It won't be available this year, we expect it to go live between March and June 2020."
So instead I've gone with BT Ultrafast (300Mbps), I signed up on Tuesday, the service went live today (Friday). Other providers were available as well, pretty much all apart from Virgin unfortunately (not a cabled area). So BT have managed in two days what Hyperoptic are unable to manage in three months and appear to need another nine months to do.
- Location
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- Location
- E1 London
- Reviewing
- Hyperoptic
- Date
- 2019-10-15
- Comments
-
ZERO STARS NO SPEED NO CUSTOMER SERVICE
moved in and had this pre - installed - service was alright at the beginning (also only one i could get) getting the speeds as advertised 150mb or near enough to it. More People Moved into the building Speeds now constantly averaging 3-15mbps ( no i haven't missed a zero) speeds are so low emails dont load. Been told nothing is wrong and no faults on the line - suggested several times it might be due to more people - told at one point to not use it at peak times ( ie evenings and weekends) and it will be ok! whats the point of having it I'm not even downloading or using it that much and still i get a service so low - after much frustration and very poor customer service they agree its due to poor lines and cant handle the traffic -
Good thing Virgin has just started providing in the Building -
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2019-10-14
- Comments
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Ridiculous company! We have talked with 2 managers on the phone, they both offered a 3 months free trial period, but really keen to sign up us for a 12 months contract. We have agreed to test for 3 months and decide then which package we'd like to proceed. After 2 days we got a bill on almost 90 pounds to pay with notice that we have to pay 60 pounds more in a month! The support replied to us that we actually declined 3 months free trial and opted in immediately on the most expensive package for 12 months, what??? This is just a scum, avoid!
- Location
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- Location
- Newcastle
- Reviewing
- Hyperoptic
- Date
- 2019-10-01
- Comments
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If I could give zero I would. Disconnects several times a day, barely 30% of the advertised speed at best. The only redeeming feature is that you can usually get thru to 'faults' in under 40 mins, in contrast to most other providers... to go through the rigmarole of not solving the problem. Cancelling service and told them to sue me for the balance. I ll be selling tickets to any court case !
- Location
-
- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2019-09-26
- Comments
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I had Darien come set up my internet broadband and he was really helpful and precise and got the work done easily without creating a mess.
- Location
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- Location
- LONDON
- Reviewing
- Hyperoptic
- Date
- 2019-09-16
- Comments
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Excellent customer service, everything was pre-installed in the building, had internet within minutes when I moved in. From time to time has some minimal IP resolving issues which can be ignored or bypassed by changing the DNS service.
- Location
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- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2019-09-13
- Comments
-
speeds constantly down. have to phone up to fix it every time
- Location
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- Location
- Southampton
- Reviewing
- Hyperoptic
- Date
- 2019-08-19
- Comments
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I'm a landlord and my tenant has just moved out of the above postcode. High speed broadband was already provided to the apartment block by another firm however tenant obviously decided beveanted hyper optic. No permission was asked and now we are in the flat we were shocked to find all this extra wiring, socket with hole drilled in ceiling. We are worried it contradicts terms of our lease as the wires must go along communal corridor.
Why did hyper optic not ch k who owns the apartment and if permission was needed before they installed their products
- Location
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- Location
- London
- Reviewing
- Hyperoptic
- Date
- 2019-08-11
- Comments
-
Super fast and all but unreliable. Speed is unstable, ping is random, blocks some sites periodically. Definitely would have stayed with BT if they offered reasonable speed in my area.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.