Fleur Telecom Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Fleur Telecom.

Recent Customer Ratings for Fleur

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.4 stars

Based on 103 customer ratings since 2018-07-18 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

46 Customer Reviews for Fleur Telecom

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  • 2
Reviewer Location Reviewing Date Ratings
I don't usually write reviews but am currently listening to my husband on the phone, yet again, to Fleur having to convince them that our internet outage, for no less than two weeks, was no fault of ours. Rather than apologise they are charging us for those two weeks when they told us we wouldn't be charged for a service we didn't have and are now also trying to charge us for the BT engineer when the fault was not ours. This has caused us no end of stress and frustration, we work from home and in an area with no 4g coverage so were completely restricted in what we could do. An occasional drop is understandable, this is unacceptable. Will be switching providers ASAP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Isle of Mull Fleur Telecom  
Shocking Company - Beware!
My father passed away last year and up until we received probate we were unable to access my fathers bank accounts. Since October we started receiving letters from Fleur Telecom saying there was a late payment on the account but no mention that we were getting charged because of this. We paid all the invoices that came through on a monthly basis but was surprised that the bills were so high!.
In February I phoned Fleur to ask them why we had not received any invoices and the answer was that it was paperless billing. Obviously we were unaware of this as did not have access to my dads email. I asked Fleur due to the circumstances could the late payments be removed as we were completely unware and had zero contact from them to say this but they could not care less. They care more about making money than customer service it seems. Would definitely NOT recommend!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Surrey Fleur Telecom  
Like many was transferred from Talk Talk, best thing that happened. After a few initial problems which were really Openreach based (and Openreach were very good and quick in sorting) my speed increased from less than 5 with Talk Talk to a promised up to 17. This turned out to be 19.1 !
Recently advised that I am to be upgraded to fibre and 30 speed for no additional charge, the new router arrived yesterday.
Overall I am delighted with Fleur and surprised that others are experiencing problems.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Herefordshire Fleur Telecom  
Since being moved on by Virgin to Talk Talk and then Fleur, support has been far, far better.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Welwyn, Hertfordshire Fleur Telecom  
despite fleur's only attempt to contact
me was with three invoices for period well after i had cancelled any association with Fleur after oct 2018.
previously i have disputed with two long
tel.calls and e-mails, david allsopp
  • Satisfaction
    1 star
  • Customer Service
    1 star
Talland house Fleur Telecom  
Service was alright but a bit pricey. When my mother died however (it was her service) they refused to stop the contract without being paid for the duration of the contract, fully, in my case an extra 7 months. This despite it not being a contract with me. They kept citing "company policy". Avoid these awful people at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Bury St Edmunds Fleur Telecom  
Just Had a complaint and found their Customer service terrible. Didn't listen to the actual complaint that I had and therefore did not address it properly. Didn't choose to go to them but after being bumped by Talk Talk to them had no alternative. Would stay away. Don't choose to use them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Ayrshire Fleur Telecom  
My very elderly parents are moving house, and I'm trying to do as much for them as possible. I contacted the company, to change address, and was quoted " company policy" on each and every subject. Can I point out to any perspective customers, that it doesn't matter how infirm their customers are, and whether they need an ambulance in the middle of the night. This company is not prepared to assist anyone with disabilities, and to try and connect any phone line any quicker. Liam..... if anyone could have heard our conversation today, they would realise what a useless outfit you work for. Liam was the supervisor who promised to ring me back... I'm still waiting Beyond useless....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxfordshire Fleur Telecom  
worst customer service I've ever been subjected too. 2 hours on the phone trying to fix a fault. 3 weeks with no internet which i'm still expected to pay for. Downright rude and condesending supervisor. AVOID !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Lanarkshire Fleur Telecom  
This Internet provider is total rubbish. I think I am back in the past by 20 years. Keep away like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Fleur Telecom  
Tried to cancel my contract. They would only accept complaints by email or letter. Apparently a phone call odes not count as a complaint! They would not let me speak to the complaints dept. It has taken three long calls and three months to close my contract and its still not done. Avoid like the plague
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Fleur Telecom  
Fleur Telecom
i wish i had read the reviews before!.Appalling company where the right hand does not know what the left hand has done .
I have just been to Citizens Advice Bureau and have contacted Ofcom.
I took out a contract,but because i could not access it,cancelled within my statutory time. They allege that i waived my right to cancel and insist that i pay their cancellation fee They have been threatening and harassing to an 80 year old since then and keep alleging that i owe them vast sums of money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
worcester Fleur Telecom  
Everything about this company is bad! Speed is very poor, customer service is a complete joke, they are ill-mannered, I’ll-informed and will not accept anything but their view even when proved to be incorrect. We had no choice but to use them having been sold off by Talk Talk but if you have an option, you have been warned....AVOID LIKE THE PLAGUE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Salisbury Fleur Telecom  
Terrible provider who when I reported a fault told me they'd disconnected me & that to reconnect I'd need to renew my contract. This resulted in me looking for a new provider althought they couldn't connext me for nearly 3 weeks. Then when I had switched provider they had the cheek to bill me for a service they had not provided & claim I'd never contacted them.

I doubt I'm the only one with this grievience.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Fleur Telecom  
Diabolical. That's the only word to describe this so called broadband provider. Customer service is rude, loss of connection which was never resolved and to top it off they referred me to a debt collection agency for £20. My advice, stay away from this sham of a company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Windsor Fleur Telecom  
This is an update on my previous review having taken over an existing account in a rural area. After six months or so I found the speed was mostly OK with some minor drops. As with other customers, BT Opernreach brought fibre to the local cabinets.

The first I knew was when my broadband failed and after troubleshooting called Fleur, who the told me what was happening and that it would improve speeds. By next day still no connection so I called again to discover that Fleur had found a line fault and asked BT to fix it, but again, had not told me.
The main problem was that Fleur would not believe I was the client. Somehow they had rolled back six months and thought the previous occupier was the account holder. So they would not talk to me or believe me even though they sent letters and emails addressed to me. It took a lot of sorting out and Fleur suggested I track down the previous occupier and get them to contact them. Finally they accepted me and sid there was nothing they would do anyway, but that I should not expect a visit from an engineer.

SAn hour later a BT engieer turned up at my door! Ge was good though. He discovered that the cabinet had water i it so he drained and fixed that. We had not actually been connected, so he fixed that.

So the conclusion is that Fleur staff are a bit overworked and get confused, and don't communicate with the customer.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Weardale Fleur Telecom  
Worst customer experience I ever had in my life. Have had bad internet dropping in and out for about 6 months. Fleur always Said would refund once fixed, well they didn't so I eventually left. Now seems they won't refund as agreed. Having to open case with cedr to try and get back. Staff seem helpful but useless and lie. Avoid at all costs. Have proof from openreach back in January it was never fixed so not sure what there issue is. Been very stressful horrible company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Herefordshire Fleur Telecom  
The worst service provider I have ever used. Incredibly poor speeds and customer service staff who are rude and have no interest in addressing your problem. Literally nothing good to say about Fleur Telecom and will be moving provider ASAP.
Fleur Telecom  
Most o'r all of those ratings don't deserve a single star,and I still don't know when a faster internet speed will be available after two years of complaining,Fleur Telecom is my ISP but I rent the line from BT,and they just keep blaming each other for my misery,useless
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ceunant Fleur Telecom  
My experience with a Fleur is positive. With no extra cost they increased my broadband speed from 2mgs to very nearly 40 msg. Delighted.
Problem with landline last summer but this was an underground problem that needed sorting by BT.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
North Norfolk Fleur Telecom  
Terrible company with not an ounce of help or sympathy and hides behind T&C's. My parents both died within 11 weeks of each other which left a bill outstanding of c.£40. Called to discuss how to cancel but to be fair there was lots more to worry about than cancelling broadband. They have now invoiced me for 2 months at £74 stating that I didn't contact them in time. I talked to credit control who said that I should have notified them earlier and that the monies are outstanding. Having dealt with gas and electricity and even supermarkets these are the only company to shrug shoulders and say there is nothing they can do. If you wish deal with a company that treats customers like this then great but I would suggest you pick one with better customer service and empathy. Ridiculous especially when I supply death certs. They have added further stress to an already unpleasant experience. Well done!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norfolk Fleur Telecom  
Now 18 days without broadband through no fault of my own. I'm a existing customer approached by fleur to upgrade to FTTC & although I voiced my concerns over this service due to the distance from cabinet to my property they assured me with faster broadband speeds.
After 2 weeks of numerous phone calls including an engineer visit they finally come to the conclusion that fibre was not achievable.
Recommended distance from the cabinet is no more than 800m & my wire distance was 2.5k!!
Now have to go back to ADSL & god knows how much longer that will take.
Terrible service but a small company with no clout. I could have been up & running quicker with a new ISP who cares!!!!
Ormskirk Fleur Telecom  
Terrible company. Was transferred to them after they bought TenTel. Rude aggressive staff who have no interest in solving problems they've created. We had no internet for days and when we asked for the details on how to complain they refused to give them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Poole Fleur Telecom  
Changed from adsl to fibre broadband via cabinet.
On adsl i had 6 devices all operating wirelessly slow but acceptable.
Due to 3 teenage girls with their continous down & uploading i upgraded to fibre 38 meg.
Now that's when it all went wrong as changeover date came & went with no internet available due to problems with server connectors & then put all the blame on me & left with no broadband.
Got a phone call saying they'll have to send an openreach engineer costing
me £170 to diagnose the problem & didn't even mention if it was an external fault i wouldn't be liable.
No Intelligent Tech Support Available & Couldn't Care A Less.
Another Talk Talk Reject Customer Left With This Lot.
Typical UK Customer Service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ormskirk Fleur Telecom  
My on going experience suggests keeping away from Fleur Telecom would be a sensible thing to do. Do not let their fine words and promises deceive you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Powys Fleur Telecom  
Dreadful service. Terrible broadband speed(speed checkers time out) skyhigh price, more expensive than bt. Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire Fleur Telecom  
Awful speed of broadband - a snail could go faster. Followed up by insensitive handling of a/c closure following death of a/c holder - no flexibility or business sense shown despite receiving money for months without any use. Would never ever use again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
SUSSEX Fleur Telecom  
If you have just been transfered to Fleur, find a new supplier, Left me with no Broadband for a week after taking over from TenTel, and gave me £1.23 discount off my bill, now service keeps cutting out. When it was Tentel I was getting 3.52mbps download and 1.9mbps upload, checked speed with fleur and got 0.7 down and 0.2 up. service is terrible, customer care non existant, tried phoning to sort it out and spent 30 minutes listening to a ring tone... no answer, gave up in the end, Phoned BT and got the same deal over the phone for £24.99pm including line rental on an 18mnth contract. Price guaranteed for 18months. roll on 29th November when I'm back with BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rural Leicestershire Fleur Telecom  
broadband keeps droping out just dire have moved to a new provider
don't waste your time with this lot
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
norfolk Fleur Telecom  
Fleur are excellent with customer service. However, they are working with an impossible situation where BT Openreach have not upgraded or maintained the lines from the nearest exchange, so matter what they do, we are lucky to get 1Mbs download speed. BT Openreach, being a monopoly, are a law unto themselves and do not even keep ISPs informed (who rent broadband space from them) and neither their own technicians. Consequence - hours and days of time lost chasing 'faults' which are known, ongoing and unfixable.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Old Warden Fleur Telecom  
Have been with Fleur since account was transferred away from, initially Virgin, then Talk Talk and to be fair the broadband speed was just the same as it had been with both of them. Live in a rural location where speed is never better than 1.0 to 1.5 Mbps but since last week it has dropped dramatically to a useless 0.10 Mbps. Contacted Fleur who said they would run some diagnostics and report back. They did so but said they could not find anything amiss and as my line rental was paid to BT (I only pay for calls and broadband to Fleur) I should contact them. Of course BT said they couldn't help as they are not my ISP although they did run a line check and reported back it was fine so they could do nothing more. I now feel stuck in no-man's land.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    3 stars
West Calder Fleur Telecom  
We too had to move from Talk Talk,Initially was ok as we received same terms (approx 4.6-5.1mb download)
Recently had a line fault and was also told it may cost £170 if the fault was with me. Open Reach fixed line fault within 4 days but we now only have 0.51-1.12 download. When i rang to find out what had happened to the speed was told "it may take up to 10 days to come back up to speed"??? have spoken to customer services since and spoke to a very disinterested girl who stated that the fault was fixed and there was nothing they can do ref speed,this is because i am within what is quoted on the contract despite being way below the original speed.I also asked about terms of contract, as i was thinking of leaving to find a better deal and all the girl said was "if that's what i wanted then that was fine but other providers are much the same as us". Seems they want your money but don't want to do anything to help solve issues.I am now in the process of finding a new provider STAY WELL CLEAR OF THIS COMPANY.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Wilts Fleur Telecom  
I moved to a house with Fleur as the existing provider. There were not a lot of options so I went with them. It was hard work - four or five calls to join as a customer and take over the existing line. However once I got through to the right person (thank you Sarah) it worked from day one, and was faster than my old Sky line. It has been stable and trouble free for the past week.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Weardale Fleur Telecom  
Like many I was forced to move to Fleur by TalkTalk. Delighted they did, I am paying significantly less for higher speed. Promised as an up to 17 MBs service it proved to be 20MBs !
I did have a problem with the speed dropping to a crawl but they responded very quickly and got Openreach out, although they did warn it may cost £170. It turned out to be a fault with some connectors at the local exchange and the Openreach guy could not have been more helpful and checked all my house connections, replacing a few items and all for free.
The only 4 star response is for reliability as it is sometimes difficult to connect around the time all the offices are opening up but then that would be peak time for a business orientated company.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Herefordshire Fleur Telecom  
Rang Fleur last week to report ongoing problem with broadband dropping out. They could not have been more unhelpful if they tried. I asked for an engineer to visit to rectify problem and was told the charge would be £170, which is an obscene amount of money. I understand it is to stop them being called out all the time for minor issue, great customer service!. When I threatened to cancel my contract with them they said it was up to me. No apology no trying to get me to stay with them so I'm in the process of leaving this awful company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire Fleur Telecom  
Very poor
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
AlstoneGl208jd Fleur Telecom  
Talk Talk sold us off to Fleur with no option!!!
Fleur are very new(as they admit) so they have problems but in our case they(in particular Mr.Simon Machin)could not have done more to help.We had a very difficult fibre optic installation-one of the first Fleur were involved in.The main problem was Talk Talk not letting us or Fleur know fibre optic was available.We were very lucky with Fleur and the Open Reach engineers we had.Any problems on difficult installation was BT not talking to Fleur or to Open Reach so they often arrived unannounced!
We have no problems since.But we had loads of problems with Talk Talk
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Herefordshire Fleur Telecom  
Since the handover to Fleur I am delighted. Excellent service. Speeds now nearing 40mg (lucky if I got 2mg before)
Sorry others experienced problems. I am delighted
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
North Norfolk Fleur Telecom  
After contacting fleur telecom about on an on going problem the man I spoke to was reluctant to help. Then putting me on hold, again and again when the manager(I'm sure it was the same guy) finally came to the phone. He, like the rest of company was a useless unhelpful twister, more focused on reading the script back to me and getting every last penny out of my pocket than actually listening to a customer. I will be contacting ofcom immediately and I would advise anyone else, like me, who was involuntarily changed to fleur to follow suit.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Norfolk Fleur Telecom  
After switching over to a contract I am still waiting for a router everytime I ring them it is due on special delivery every time a new lie.
I did eventually mange to get on the net with my old router but it is very intermitant and is always cutting out. My telephone service was off Sunday Morning also. I am not impressed they have a good helpless line where they tell you lies contantly I told one of the staff I would complain to Offcom she just laughed at me. I think they are all the same rotton to the core but they never forget to collect the monthly money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
whitby Fleur Telecom  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Fleur Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Fleur Telecom.

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