First Utility

Unlimited standard and fibre broadband packages from a well-known energy supplier

  • Free UK-based customer service
  • Truly unlimited broadband
  • Fibre broadband available, average speeds of 35Mb and 63Mb
  • Range of call packages
  • No upfront charges

Need help choosing? Give us a call on 0800 093 2384   Go to site

First Utility Super First Broadband
£31.99 per month
18 month contract

No upfront cost

  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £4 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

First Utility Ultra First Broadband
£34.99 per month
18 month contract

No upfront cost

  • 63Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £5 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

First Utility First Broadband
£18.99 per month
18 month contract

No upfront cost

  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

Reasons to choose First Utility Broadband

  • UK-based customer services - get support from a guaranteed UK call centre using an online chat service
  • Unlimited broadband as standard - All packages come with unlimited usage allowances
  • Fibre package available - average speeds of 35Mb and 63Mb available in enabled areas
  • Phone service included - choose between a range of inclusive call packages including an international calling option
  • Competitive pricing - First Utility's standard broadband offering is among the cheapest on the market
  • Possible savings for First Utility energy customers - you might get a cheaper deal if you're already with First Utility
  • No end of contract price rises - unlike other providers First Utility won't increase the price when your contract ends

Possible downsides

  • No standalone broadband - Line rental has to be taken from First Utility
  • No short contracts - the only contract option is 18 months
  • No frills service - the service comes with few extras, and there's no option to add a TV bundle

Features at a glance

  • Average 11Mb standard broadband, 35Mb and 63Mb Fibre download speeds

  • 18 month contracts

  • Unlimited usage allowances on all packages

  • Free UK-based customer support

  • Range of inclusive landline minutes available with every deal

2.7 stars
  satisfaction rating based on 315 customer ratings since 2017-09-22. See more First Utility customer ratings and reviews.

Details last checked on 2018-09-20

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for First Utility.

Customer Ratings Summary

  • Satisfaction
    2.7 stars
  • Customer Service
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 315 customer ratings since 2017-09-22

Show all time ratings

Add your own review of First Utility

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Have happily been with them for years for power and recently went to them for Broadband. At first my speed on my desktop upstairs was dreadful but got a very helpful Customer Services assistant delegated to me who gave enormous help and always rang when he said he would and in the end the problem was sorted with the help of power line adapters and now have really fast connection upstairs and down. It was a pleasure to get such good customer service and I am now a very happy customer. Great service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rushden First Utility  
OMG!the worst company every. I have only been with them less then a month and all i have to say is i got nothing, but problems after problems. I wish i stayed with Talk talk ..i try to save a few pounds and end up with more problems then i ever had with any other company. ATAY WAY FROM THIS COMPANY!!
London First Utility  
They actually charge you £15 now to leave! Outside of your contract! Section 5.11 in their t&c's. They say it is to cover the admin. cost of the transfer! Also tried to say that this is 'standard', it bloody isn't! Despicable! Avoid them at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent First Utility  
4 days in and no connection, poor customer service, an engineer booked who didn't arrive, don't even know when we are going to connected. Cool off period is a joke as it ends before the contract starts. Offcomm need to take them to task.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall First Utility  
1.8mb/s internet Speed. Contract will be cancelled asap
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry First Utility  
was excellent when i first got my broadband in now if im connecting to it im constantly doing so most of the day or night. pile of ***** should of stayed were i was
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
hartlepool First Utility  
Had this broadband package about a month now had no problems at all in fact I would say it is better than my BT package that I had before as with BT everything would buffer and that was with superfast fibre with first utility I just have the basic cheapest package and so far its great. I think its just your luck and where you live to be honest.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LARGS First Utility  
I carnt even give any ratings not that I would give them any stars not eve half a one there customer service is terrible and we were supposed to be connect 10 days ago and are still not now because I’ve put a complaint in they want to send an engineer in which they say will incur costs up to £130
North tyneside First Utility  
At the beginning - I was very happy, because of the price for broadband service in First Utility. But then, just after cooling period, my internet connection has started to dropping down every day about 30-40 times in random moments. Of course I have reported that problem immediately to them, and they were "trying" to "solve" that issue. After 4 engineers visit, couple complains, official "Resolver" complain and thousand of internet drop outs and about 11 weeks after first problem report to First Utility, I have decided to change broadband provider, because actual was not really cared about my connection problems. Before I done that, I have asked First Utility through "Resolver" to confirm, that they will not charge me for that cancellation. The only answer which I have received about "not charging" me was:

"We are very sorry that we still haven't resolved this for you and can appreciate your request to cancel without fees."
(...)
"If we are unable to reach an agreeable level of service after this escalations, then we will of course review matters with regards to the termination charges."

Of course they failed to reach "agreeable level of service", but after when I have sent them message with information, that (again) engineer did not solved the problem, so I am going to terminate this contract immediately - no one answered me, but they decided to charge me for about 300 qiud, for "early termination", because it is not their fault, that the connection is screwed up, and they do not really give a damn about this.

That is the model of First Utility business - force you to terminate your contract, so they can earn money faster just by charging their former customers for early contract termination.

AVOID AT ALL COSTS!
Mordor First Utility  
Quite possibly.the worst thing you can do is change to first utility broadband, chat to them about problems & they say we will update you...they never get back to you.if you prone to let them know of a problem.... You're charged for the call.a new provider with.i guess,no infrastructure& no experience,launched before everything was in place.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cannock First Utility  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

First Utility Buyers Guide

Can I get First Utility Broadband?

First Utility Broadband is available in all areas covered by BT telephone exchanges.

The service runs on a combination of TalkTalk's low cost network and the Openreach network. It's available to well over 90% of UK premises, and the features and price are the same whether you're in an urban or rural area.

What packages are available?

First Utility offer one standard and two fibre broadband packages, each with a fixed price, no connection fee and line rental included.

The three broadband deals available to you are:

  • UltraFirst Broadband - totally unlimited ultrafast fibre broadband with average speeds of 63Mb, on an 18 month contract
  • SuperFirst Broadband - totally unlimited fibre broadband with average speeds of 35Mb, on an 18 month contract
  • First Broadband - totally unlimited standard (ADSL) broadband with average speeds of 11Mb, on an 18 month contract

None of these deals include calls, so you'll only pay for what you use. If you make a lot of landline calls you can add a package as an optional extra. There are two to choose from - Evening and Weekend Calls, and Anytime Calls. You can also get a lower price on all of these broadband packages if you're already a First Utility energy customer.

Which package should I choose?

All three packages can be described as "no-frills". This means your choice is simply down to what speed you need.

The First Broadband package, with average speeds of 11Mb, is best for smaller or less demanding households. Typical usage would include web, email and social media, and perhaps a single user watching Netflix or iPlayer.

Real world broadband speeds are almost always slower than the advertised maximum speed. Speeds differ from one property to another based on the distance from the nearest telephone exchange (for standard broadband) or street cabinet (for fibre). If you are a long way from your nearest exchange then the speeds you can get with standard broadband may be too slow for reliable TV streaming in HD. In this case you might want to consider looking at a fibre option even if you regard yourself as being a less demanding user.

SuperFirst Broadband is the mid-range deal for larger households where you may have two or more people streaming movies or downloading large files at the same time. If you need even more speed beyond that, the UltraFirst package is the one you should consider.

Points to consider before you choose

  • Are you a First Utility energy customer?
  • How far are you from your nearest telephone exchange?
  • What do you use the internet for? Mostly browsing and social media, or lots of streaming, gaming and downloading?
  • How many people will be using your internet connection at the same time?
  • Are you happy to commit to an 18 month contract?
  • Would you prefer to get your broadband, phone and TV from the same company?

Compare all First Utility Broadband packages

What do I get when I sign up?

It's important to know exactly what you're getting when you sign up with a broadband provider. This enables you to factor in the cost of any extras you may need to buy.

  • Free wireless router - All broadband customers get a free N-rated wireless router
  • Free UK based customer support - Free support is available by phone between 8am and 8pm on weekdays, and 9am to 4pm on Saturdays
  • Line rental and pay as you go calls - Line rental is included in the price, and you only pay for the calls you make. You can add an optional calls package from as little as £3 per month if you need it

What are the benefits of First Utility Broadband?

These are the reasons why it's worth considering signing up for First Utility Broadband

  • Competitive pricing - First Utility's prices are competitive. This is especially true of their standard broadband package, which ranks among the cheapest on the market
  • Line rental included - Line rental is included in the price, so you know exactly what you're paying when you sign up
  • No end of contract price rises - There will be no unpleasant shocks when your contract ends, as the monthly price will not be increased
  • Cheaper price for existing customers - You can get a personalised quote if you're already a First Utility energy customer. This may be cheaper, although the price may also rise if you subsequently switch to a different energy supplier
  • No setup fees - There are no setup fees or other up front costs
  • UK based support - Customer support is free, available by telephone, and based in the UK

What are the drawbacks of First Utility Broadband?

No company is perfect. What factors should you be aware of that count against First Utility?

  • No short contracts - The only option available is an 18 month contract, which is not great if you need something shorter or don't want to commit long term
  • No standalone broadband option - There's no option to take broadband on its own, as line rental is required for all deals
  • Support hours are limited - First Utility's customer service is well regarded, but its availability is limited. If your internet goes down on Saturday evening you'll have to wait until Monday morning to speak to someone
  • Minimal extras - First Utility offers a no-frills service. You can add a calls package, but you'll need to buy TV services from a separate company. The free router is quite basic, and there are no other extras
  • A new and unknown quantity - Although well established in the energy market, First Utility is new to broadband. The lack of a reputation (good or bad) makes it an unknown quantity, which may be a concern given the absence of short contracts
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