First Utility

Unlimited standard and fibre broadband packages from a well-known energy supplier

  • Free UK-based customer service
  • Truly unlimited broadband
  • Up to 76Mmb fibre broadband available
  • Range of call packages
  • No upfront charges

Need help choosing? Give us a call on 0800 093 2384   Go to site

First Utility Super First Broadband
£31.99 per month
18 month contract

No upfront cost

  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £4 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

First Utility Ultra First Broadband
£34.99 per month
18 month contract

No upfront cost

  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £5 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

First Utility First Broadband
£18.99 per month
18 month contract

No upfront cost

  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

Reasons to choose First Utility Broadband

  • UK-based customer services - get support from a guaranteed UK call centre using an online chat service
  • Unlimited broadband as standard - All packages come with unlimited usage allowances
  • Fibre package available - speed of up to 76Mb available in enabled areas
  • Phone service included - choose between a range of inclusive call packages including an international calling option
  • Competitive pricing - First Utility's standard broadband offering is among the cheapest on the market
  • Possible savings for First Utility energy customers - you might get a cheaper deal if you're already with First Utility
  • No end of contract price rises - unlike other providers First Utility won't increase the price when your contract ends

Possible downsides

  • No standalone broadband - Line rental has to be taken from First Utility
  • No short contracts - the only contract option is 18 months
  • No frills service - the service comes with few extras, and there's no option to add a TV bundle

Features at a glance

  • Up to 17Mb ADSL and 76Mb Fibre download speeds

  • 18 month contracts

  • Unlimited usage allowances on all packages

  • Free UK-based customer support

  • Range of inclusive landline minutes available with every deal

2.5 stars
  satisfaction rating based on 150 customer ratings since 2017-08-23. See more First Utility customer ratings and reviews.

Details last checked on 2018-01-16

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for First Utility.

Customer Ratings Summary

  • Satisfaction
    2.5 stars
  • Speed
    2.4 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.7 stars

Based on 150 customer ratings since 2017-08-23

Add your own review of First Utility

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
what words can i say about first utility, well i was paying £18.99 a month for broardband when i left first utility energy my broardband went upto £23.99 for a servive that was well below par.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
somerset First Utility  
Awful, awful broadband!!! I never usually leave bad reviews but I feel I should on this occasion. Like other reviews we were told when we changed over it'd be the same speed as our original supplier but cheaper. It's absolutely disgusting. So bad sometimes netflix won't load properly. Customer services are a disgrace as well on the phone for nearly 50 minutes then was told basically there's nothing wrong with the speed, sent us a speed checker of theirs and same speed as the test we done! Oh and when I used the ring back service no one rang back, I've reported this company to the ombudsman, I don't see why we should be paying for a service we aren't receiving.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
County Durham First Utility  
Very pleased with service now for many months,no problems at all. Same as any other top service provider but a lot cheaper.
Well worth the switch and a happy customer.
  • Satisfaction
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
london First Utility  
good solid connection and a lot cheaper as there's no TV advertising to pay for.BT spend the most on advertising so this accounts for the big price difference.
Looking forward to saving thousands over the next ten years plus.
If you don't switch you will never know or save.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
colchester First Utility  
Customer service is awful went with them on 7th december everything wad ok till 20th december it all went off no phone or internet rung them told engernier would come out but not till 27th december they came said nothing wrong with the line or exchange and that there is no signal from their server so they must of switched it off still did not get it back on till today they rung and said my internet wsd going live today to me that means that they had switched it off so dont go with them at anycost
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Pontefract west yorks First Utility  
The worst service I have ever received.
If there was an option for less stars I would.
I am currently sorting a complaint that has gone on for 6 + months. This has now gone to the highest possible complaints department apparently, yet no resolution.
They informed us our meter was broken and they would have an engineer out to fix it. Took 1 month to get the engineer and two call outs to fix a new one. (Engineer confirmed to us that it is broken).
We still carried on paying monthly as we were of course using energy. They have now got a an extortionate outstanding bill from when the new meter was fitted. They have estimated what we use now to what we have had before and charged accordingly. Even though there in no way of proving how much we used.
I argued this case and First Utility said that the meter wasn't broken and we are using roughly the same amount now as the meter reading were showing before (in actual fact were using slightly less now going by their theory). Trouble is we have significantly more appliances so you would expect our amount to be more now. There is no way of proving how much we have used as the meter was faulty so how can they charge us this estimated amount.
Unreasonable and UNHELPFUL - constantly going round in circles.
Having to call and chase the updates twice a week on the phone for 45 minutes at a time. COMPLETE WATE OF TIME! Just want the debt cleared so I can move on with another supplier ASAP!
First Utility push back each phone call to next week. Always asking for more meter readings on each call after giving them over and over again. Wanting more time too look at our case because its gone on for so long!
At a loose end with no light at the end of the tunnel. So waiting for another call next week. We are so angry, frustrated and annoyed at this horrendous company.
First Utility will time waste as much as possible so that they can wrack up another bill.
Unreasonable horrendous company. DO NOT USE!
If you are with them LEAVE!
First Utility  
I am absolutely disgusted with this service and have obviously been sold a pup. I can't speak to anyone so in desperation have moved to anothet supplier after the first month.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    3 stars
Lyme Regis First Utility  
not sure the reviews are accurate
broadband speed advised in advance is correct for my area its shown in advance
fibre depends on provider and price
80mb is not the norm
milnrow rochdale First Utility  
What a SHAMBLES of a company, Customer service, May as well ring Santa clause, he may reply to telephone calls now been waiting 5 HOURS for ring back service, live chat emails now been waiting 5 DAYS still unable to log on now excuse is experiencing network problems,(what is your next excuse)First utility you are a JOKE. Bet you wont take as long to DEBIT my bank account. ADVISE steer well clear. Looking to transfer energy supply to them, NO CHANCE.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Customer Service
    1 star
Sutton Bridge First Utility  
I switched from BT to First Utility less than a month ago based on a recommendation of the scouts they've set up at Currys PC world. I was told their service was just as good as BT but cheaper. The boradband service is absolute trash I've complained a few times.BT actually warned me about the service and they were damn right. Now it will cost me more because if my wifi speeds doesn't improve to the BT levels I'll pay off the rest of the contract and leave them, can't survive this rubbish service for another 17 months. The frustration will kill me.
nobody should move to them just because they have cheaper prices, their service is also cheap trash.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Milton Keynes First Utility  

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First Utility Buyers Guide

Can I get First Utility Broadband?

First Utility Broadband is available in all areas covered by BT telephone exchanges.

The service runs on a combination of TalkTalk's low cost network and the Openreach network. It's available to well over 90% of UK premises, and the features and price are the same whether you're in an urban or rural area.

What packages are available?

First Utility offer one standard and two fibre broadband packages, each with a fixed price, no connection fee and line rental included.

The three broadband deals available to you are:

  • UltraFirst Broadband - totally unlimited ultrafast fibre broadband with speeds up to 76Mb, on an 18 month contract
  • SuperFirst Broadband - totally unlimited fibre broadband with speeds up to 38Mb, on an 18 month contract
  • First Broadband - totally unlimited standard (ADSL) broadband with speeds up to 17Mb, on an 18 month contract

None of these deals include calls, so you'll only pay for what you use. If you make a lot of landline calls you can add a package as an optional extra. There are two to choose from - Evening and Weekend Calls, and Anytime Calls. You can also get a lower price on all of these broadband packages if you're already a First Utility energy customer.

Which package should I choose?

All three packages can be described as "no-frills". This means your choice is simply down to what speed you need.

The First Broadband package, with speeds up to 17Mb, is best for smaller or less demanding households. Typical usage would include web, email and social media, and perhaps a single user watching Netflix or iPlayer.

Real world broadband speeds are almost always slower than the advertised maximum speed. Speeds differ from one property to another based on the distance from the nearest telephone exchange (for standard broadband) or street cabinet (for fibre). If you are a long way from your nearest exchange then the speeds you can get with standard broadband may be too slow for reliable TV streaming in HD. In this case you might want to consider looking at a fibre option even if you regard yourself as being a less demanding user.

SuperFirst Broadband is the mid-range deal for larger households where you may have two or more people streaming movies or downloading large files at the same time. If you need even more speed beyond that, the up to 76Mb UltraFirst package is the one you should consider.

Points to consider before you choose

  • Are you a First Utility energy customer?
  • How far are you from your nearest telephone exchange?
  • What do you use the internet for? Mostly browsing and social media, or lots of streaming, gaming and downloading?
  • How many people will be using your internet connection at the same time?
  • Are you happy to commit to an 18 month contract?
  • Would you prefer to get your broadband, phone and TV from the same company?

Compare all First Utility Broadband packages

What do I get when I sign up?

It's important to know exactly what you're getting when you sign up with a broadband provider. This enables you to factor in the cost of any extras you may need to buy.

  • Free wireless router - All broadband customers get a free N-rated wireless router
  • Free UK based customer support - Free support is available by phone between 8am and 8pm on weekdays, and 9am to 4pm on Saturdays
  • Line rental and pay as you go calls - Line rental is included in the price, and you only pay for the calls you make. You can add an optional calls package from as little as £3 per month if you need it

What are the benefits of First Utility Broadband?

These are the reasons why it's worth considering signing up for First Utility Broadband

  • Competitive pricing - First Utility's prices are competitive. This is especially true of their standard broadband package, which ranks among the cheapest on the market
  • Line rental included - Line rental is included in the price, so you know exactly what you're paying when you sign up
  • No end of contract price rises - There will be no unpleasant shocks when your contract ends, as the monthly price will not be increased
  • Cheaper price for existing customers - You can get a personalised quote if you're already a First Utility energy customer. This may be cheaper, although the price may also rise if you subsequently switch to a different energy supplier
  • No setup fees - There are no setup fees or other up front costs
  • UK based support - Customer support is free, available by telephone, and based in the UK

What are the drawbacks of First Utility Broadband?

No company is perfect. What factors should you be aware of that count against First Utility?

  • No short contracts - The only option available is an 18 month contract, which is not great if you need something shorter or don't want to commit long term
  • No standalone broadband option - There's no option to take broadband on its own, as line rental is required for all deals
  • Support hours are limited - First Utility's customer service is well regarded, but its availability is limited. If your internet goes down on Saturday evening you'll have to wait until Monday morning to speak to someone
  • Minimal extras - First Utility offers a no-frills service. You can add a calls package, but you'll need to buy TV services from a separate company. The free router is quite basic, and there are no other extras
  • A new and unknown quantity - Although well established in the energy market, First Utility is new to broadband. The lack of a reputation (good or bad) makes it an unknown quantity, which may be a concern given the absence of short contracts
Broadband.co.uk