First Utility

Unlimited standard and fibre broadband packages from a well-known energy supplier

  • Free UK-based customer service
  • Truly unlimited broadband
  • Fibre broadband available, average speeds of 35Mb and 63Mb
  • Range of call packages
  • No upfront charges

Need help choosing? Give us a call on 0800 093 2384   Go to site

First Utility Super First Broadband
£31.99 per month
18 month contract

No upfront cost

  • Google Home Mini
  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £4 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

First Utility Ultra First Broadband
£34.99 per month
18 month contract

No upfront cost

  • Google Home Mini
  • 63Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £5 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

First Utility First Broadband
£18.99 per month
18 month contract

No upfront cost

  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

Reasons to choose First Utility Broadband

  • UK-based customer services - get support from a guaranteed UK call centre using an online chat service
  • Unlimited broadband as standard - All packages come with unlimited usage allowances
  • Fibre package available - average speeds of 35Mb and 63Mb available in enabled areas
  • Phone service included - choose between a range of inclusive call packages including an international calling option
  • Competitive pricing - First Utility's standard broadband offering is among the cheapest on the market
  • Possible savings for First Utility energy customers - you might get a cheaper deal if you're already with First Utility
  • No end of contract price rises - unlike other providers First Utility won't increase the price when your contract ends

Possible downsides

  • No standalone broadband - Line rental has to be taken from First Utility
  • No short contracts - the only contract option is 18 months
  • No frills service - the service comes with few extras, and there's no option to add a TV bundle

Features at a glance

  • Average 11Mb standard broadband, 35Mb and 63Mb Fibre download speeds

  • 18 month contracts

  • Unlimited usage allowances on all packages

  • Free UK-based customer support

  • Range of inclusive landline minutes available with every deal

2.8 stars
  satisfaction rating based on 286 customer ratings since 2017-11-16. See more First Utility customer ratings and reviews.

Details last checked on 2018-11-15

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for First Utility.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 285 customer ratings since 2017-11-16

Show all time ratings

Add your own review of First Utility

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Anyone who is looking to switch to first utility broadband please don't they are the worst internet provider ever. I have been having problems from day one and still have.I wish i read reviews before i joined, but its too late now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London First Utility  
moved from plus net no broadband for 7 days I was told it was my socket and line in house, funny how it all worked with PlusNet. the ip not valid router issue was told Openreach would look into but it router issue not line fault,
so will leave go back to plusnet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ossett First Utility  
Have been with First Utility for Gas and Electricity for around 4 years and never had a problem so was happy to take their Broadband. Get close to 80Mb on fibre at a great price. I have been with them for nearly 2 years now and service still great and price still the same, haven't seen a big price rise at end of first 18 months. Would thoroughly recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Bedford First Utility  
Was very dubious joining this company for broadband after reading the reviews. But I went ahead anyway and well. What can I say. Faster speed than I had with sky. Reliability is brilliant. Online gaming has become fluent and no disruption at all. I highly recommend first utility !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cornwall First Utility  
I guess it was policy to restart my contract with the company when I moved address so I shouldn't really hold that against them. But it has only gone downhill since then. The person who administered the move told me that it would be a new, 15-month contract (which ill come back to).
Internet was intermittent for months at my new address. It should have been around 25-30mbps but was more like 3mbps. After months of complaint and finally threat that I would leave, they finally pulled their socks up and started asking OpenReach to come over and sort out the issues.
They agreed to recompensate me for the really poor service for I think what was around 4-5 months with a month-and-a-half refund. OK not the happiest, but I accepted it was all they were willing to offer. 2 months later, I start to get emails that I was behind on payments due to the 1.5 months that I had not paid. I was a little tired of this so I asked the person on the phone how long I had left on my contract and was surprised that it worked out that I was an 18-month contract since moving and not a 15.
I asked them to investigate the conversation I had with the person who arranged for the internet to be set up at my new residence (because all calls are recorded for training purposes) and 3 phone calls later they apologise for not having followed the issue up earlier will be raising the issue and (promising this time) they will be letting me know of the outcome of their investigation. My internet speed has improved I guess so I shouldn't really complain.
Oh! I shouldn't leave out that for the period it was really bad and I threatened to leave (for the 3rd time) I couldn't receive a WhatsApp message on the wifi without it affecting another service in the house using the internet.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Kent First Utility  
Very slow broadband and First Utility are not interested in improving their broadband speeds. They tie you into an 18 month contract and they know that there is nothing you can do until your contract expires. They have no interest in improving their download speeds because of their long contracts
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Malvern First Utility  
The biggest issues with the company that I've experienced are a rubbish router and poor customer service. I was paying BT a fortune so decided it was time to change providers, the second I switched to FU (how ironic) the performance dropped to zero. I'm supposed to be on the 35Mbps product, but I couldn't even get a stable connection to Netflix servers let alone actually watch a programme or film from start to finish.

I raised the complaint immediately and it took them a couple of weeks to even respond. It's clear they allocate your message to a new advisor each time you respond, as it's like you're starting again from scratch. About two months into trying to resolve and getting nowhere, I got an email from one first-class complaints advisor who stated "there is no issue". Okay mate, nice one. Another advisor stated "we can send someone around to check your hardware, but you'll probably have to pay for it". Not happening.

So this morning, granted my TV and phone are both WiFi and will have been potentially doing their own thing in the background, but I'm trying to load a webpage on my laptop and it's like dial-up over a modem in the 90s. So I run a speedcheck through a website and it gives me 0.32Mbps, absolutely laughable. I live in a 1 bed flat and the router has to be in the kitchen because that's where the master socket is, so I went and sat on the kitchen floor and to be fair, it did then manage a lightning fast 7Mbps (of the 35 that I'm paying for). I turned my TV and phone off, and ran a wired connection into my laptop, and did finally manage to get 32Mpbs out of it. Unplugged the cable and again, sat a foot from the router and with no other devices switched on except a fridge, the speed dropped to 12Mbps.

In conclusion, the router is dog-poop - this is despite the fact that the one half decent thing one of their advisors has done is send me an "upgraded" router. If this is the best they can manage, I'd a) factor the price of your own router into the deal you're looking at, or b) just go elsewhere. I considered looking up the settings and then trying to get my BT router set up to connect to their network instead, but their website is unsurprisingly rubbish and I absolutely dread the prospect of phoning them up and having to speak to them, given the experience so far. I certainly won't be staying with them beyond the end of this contract.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Devon First Utility  
I love the energy supply with first utility and moved from Sky broadband to first utility as I was told that it would be the same service as Sky but cheaper.. massive mistake as the speed is half the speed of Sky and keeps dropping out . Will move as soon as my contract is up. Complained the customer service and was told to read the contract
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough First Utility  
been with them for 12 months and almost no issues, the router supplied is not the best (this is same for most routers supplied by ISP's) after 2 weeks I contacted them for details as purchased my own ASUS AC68 Wifi Router, tech agent went thru and supplied PPPoA username and password (user name is simply landline numer@first-utility.com) the guy even stayed on the line until router had connected.
anyone who wishes to use own router just go thru to tech and they will assist
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
gateshead First Utility  
Terrible broadband connection low speed or no speed. Terrible customer service with watertight contract they will rip your pans off if you leave them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackburn First Utility  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

First Utility Buyers Guide

Can I get First Utility Broadband?

First Utility Broadband is available in all areas covered by BT telephone exchanges.

The service runs on a combination of TalkTalk's low cost network and the Openreach network. It's available to well over 90% of UK premises, and the features and price are the same whether you're in an urban or rural area.

What packages are available?

First Utility offer one standard and two fibre broadband packages, each with a fixed price, no connection fee and line rental included.

The three broadband deals available to you are:

  • UltraFirst Broadband - totally unlimited ultrafast fibre broadband with average speeds of 63Mb, on an 18 month contract
  • SuperFirst Broadband - totally unlimited fibre broadband with average speeds of 35Mb, on an 18 month contract
  • First Broadband - totally unlimited standard (ADSL) broadband with average speeds of 11Mb, on an 18 month contract

None of these deals include calls, so you'll only pay for what you use. If you make a lot of landline calls you can add a package as an optional extra. There are two to choose from - Evening and Weekend Calls, and Anytime Calls. You can also get a lower price on all of these broadband packages if you're already a First Utility energy customer.

Which package should I choose?

All three packages can be described as "no-frills". This means your choice is simply down to what speed you need.

The First Broadband package, with average speeds of 11Mb, is best for smaller or less demanding households. Typical usage would include web, email and social media, and perhaps a single user watching Netflix or iPlayer.

Real world broadband speeds are almost always slower than the advertised maximum speed. Speeds differ from one property to another based on the distance from the nearest telephone exchange (for standard broadband) or street cabinet (for fibre). If you are a long way from your nearest exchange then the speeds you can get with standard broadband may be too slow for reliable TV streaming in HD. In this case you might want to consider looking at a fibre option even if you regard yourself as being a less demanding user.

SuperFirst Broadband is the mid-range deal for larger households where you may have two or more people streaming movies or downloading large files at the same time. If you need even more speed beyond that, the UltraFirst package is the one you should consider.

Points to consider before you choose

  • Are you a First Utility energy customer?
  • How far are you from your nearest telephone exchange?
  • What do you use the internet for? Mostly browsing and social media, or lots of streaming, gaming and downloading?
  • How many people will be using your internet connection at the same time?
  • Are you happy to commit to an 18 month contract?
  • Would you prefer to get your broadband, phone and TV from the same company?

Compare all First Utility Broadband packages

What do I get when I sign up?

It's important to know exactly what you're getting when you sign up with a broadband provider. This enables you to factor in the cost of any extras you may need to buy.

  • Free wireless router - All broadband customers get a free N-rated wireless router
  • Free UK based customer support - Free support is available by phone between 8am and 8pm on weekdays, and 9am to 4pm on Saturdays
  • Line rental and pay as you go calls - Line rental is included in the price, and you only pay for the calls you make. You can add an optional calls package from as little as £3 per month if you need it

What are the benefits of First Utility Broadband?

These are the reasons why it's worth considering signing up for First Utility Broadband

  • Competitive pricing - First Utility's prices are competitive. This is especially true of their standard broadband package, which ranks among the cheapest on the market
  • Line rental included - Line rental is included in the price, so you know exactly what you're paying when you sign up
  • No end of contract price rises - There will be no unpleasant shocks when your contract ends, as the monthly price will not be increased
  • Cheaper price for existing customers - You can get a personalised quote if you're already a First Utility energy customer. This may be cheaper, although the price may also rise if you subsequently switch to a different energy supplier
  • No setup fees - There are no setup fees or other up front costs
  • UK based support - Customer support is free, available by telephone, and based in the UK

What are the drawbacks of First Utility Broadband?

No company is perfect. What factors should you be aware of that count against First Utility?

  • No short contracts - The only option available is an 18 month contract, which is not great if you need something shorter or don't want to commit long term
  • No standalone broadband option - There's no option to take broadband on its own, as line rental is required for all deals
  • Support hours are limited - First Utility's customer service is well regarded, but its availability is limited. If your internet goes down on Saturday evening you'll have to wait until Monday morning to speak to someone
  • Minimal extras - First Utility offers a no-frills service. You can add a calls package, but you'll need to buy TV services from a separate company. The free router is quite basic, and there are no other extras
  • A new and unknown quantity - Although well established in the energy market, First Utility is new to broadband. The lack of a reputation (good or bad) makes it an unknown quantity, which may be a concern given the absence of short contracts
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