First Utility

Unlimited standard and fibre broadband packages from a well-known energy supplier

  • Free UK-based customer service
  • Truly unlimited broadband
  • Fibre broadband available, average speeds of 35Mb and 63Mb
  • Range of call packages
  • No upfront charges

Need help choosing? Give us a call on 0800 093 2384   Go to site

First Utility Super First Broadband
£31.99 per month
18 month contract

No upfront cost

  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £4 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

First Utility Ultra First Broadband
£34.99 per month
18 month contract

No upfront cost

  • 63Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £5 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

First Utility First Broadband
£18.99 per month
18 month contract

No upfront cost

  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

Reasons to choose First Utility Broadband

  • UK-based customer services - get support from a guaranteed UK call centre using an online chat service
  • Unlimited broadband as standard - All packages come with unlimited usage allowances
  • Fibre package available - average speeds of 35Mb and 63Mb available in enabled areas
  • Phone service included - choose between a range of inclusive call packages including an international calling option
  • Competitive pricing - First Utility's standard broadband offering is among the cheapest on the market
  • Possible savings for First Utility energy customers - you might get a cheaper deal if you're already with First Utility
  • No end of contract price rises - unlike other providers First Utility won't increase the price when your contract ends

Possible downsides

  • No standalone broadband - Line rental has to be taken from First Utility
  • No short contracts - the only contract option is 18 months
  • No frills service - the service comes with few extras, and there's no option to add a TV bundle

Features at a glance

  • Average 11Mb standard broadband, 35Mb and 63Mb Fibre download speeds

  • 18 month contracts

  • Unlimited usage allowances on all packages

  • Free UK-based customer support

  • Range of inclusive landline minutes available with every deal

2.7 stars
  satisfaction rating based on 273 customer ratings since 2018-01-22. See more First Utility customer ratings and reviews.

Details last checked on 2019-01-14

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for First Utility.

Customer Ratings Summary

  • Satisfaction
    2.7 stars
  • Customer Service
    2.9 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 273 customer ratings since 2018-01-22

Show all time ratings

Add your own review of First Utility

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
The broadband kept cutting out so we would have periods throughout the day when internet wasn’t available. This happened nearly every day over the 12 months we were with First Utility. It was also slow. They blamed other households using internet but we have never had these issues with the other 4 providers we have used. So could not receommend this company
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South London First Utility  
One star is too good for this company, took out a contact with these cowboys in September and have had nothing but problems. Had no service with them for a week and a half when the broadband went live, the router they gave us looked like it had came from a kids toy box was so flimsy and just absolutely rubbish, had to go buy extenders to try and get a connection in our one bedroom flat because it look about 1 hour to stream anything. Router packed in about 3 weeks into the service and they sent a new one for free which was probably the high point of this service. Highlighted the contraction issues and was advised an engineer would come out, couldn’t make the appointment and the girl I spoke with wouldn’t cancel the appointment even though I had called due to an emergency I had to leave the property. Phoned again and was told I would get a call back (this was November) they never called me once or made any attempt to call me back. I was promised money off my bill twice and found out today that hadn’t happened. I owe £96 and they have a collections company hounding me via email so I messaged them on Facebook, social media team are appalling, I was told 4 days in a row I would be contacted and it never happened. I also received a message from the social media team that was highly unprofessional, been on the phone today and now have been told nobody can deal with it because I have raised an executive complaint and went to the ombudsman. Once my contract is finished I will be going to another company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland First Utility  
Changed over from EE on the 18th, changed cos it was half the price i was paying with EE, but not even a month yet and it keeps crashing, not happy, going back to EE
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Londin First Utility  
AWFUL - DO NOT USE.
We swapped from Sky Broadband and it was a massive mistake.
This was 3 months ago. Wifi drops out all the time, speeds are rubbish (7mb on router, 0.5MB wireless).
Should have stayed with SKY broadband - didn't have any problems for the 5 years I was with them.
Tried to get help from them on the phone - waited AN HOUR for someone to answer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk First Utility  
DONT USE. Not much better speeds than the old dial up used to be. Definitely DONT GET IN FRONT WITH PAYMENTS. I've been waiting over 4 months for money they owe me. Appalling service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Wales SHEFFIELD First Utility  
I have had the Broadband contract for the last 13 months and it will finish in another 5. I have already put into my calendar that I need to look for another Internet provider.

The speed of the Internet dropped when I moved my house. I have logged in a complaint as that's what they suggested to do. Well, it sounds that they have theirs house in order however it is just to delay your decision about the change. It took me about three months, one visit of the engineer to hear that the speed of the Internet is as expected. It was such a waste of time. They have offered that I an cease my contract only for 58.5 not the full price. Well that is not a solution for me, they also said that the speed is ok even though the Open Arch engineer came and said that is is slow and the fault is on the Internet provider side.

Another problem was just at the time when I started with them. They just simply never send to me the broadband starter kit! I rang them few week after that as I was travelling and they said they will send it again. They have never refunded the days which I didn't have the Internet!

If you have a choice go to someone with good customer service and actual broadband.

Thank you.

Anna
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Southampton First Utility  
Constantly crashing every 5/10mins. Takes me 2hrs to watch a 20min prog on now TV. They have admitted they can see it dips constantly (I've kept screenshots) yet it's still the same. Asked to send a pic of my setup....yeah my setup has worked perfectly for every other provider. Perhaps start providing the service you are paid for. Can't even get dates right on emails. Claimed I had a missed payment on Xmas Eve when in actual fact they went in on the 21st for it! Then when you screenshot emails and bank statements and send them they start slavering about 3days to clear. Avoid avoid avoid. If I can get out this contract without being hit with their RIDICULOUS termination AND cease charges I will. I'm off to citizens advice! Why should I pay to terminate a contract THEY are not FULFILLING
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Falkirk First Utility  
changed from virgin media was paying 48.00 a month now pay only 27.00 a month for much faster broadband glad i changed should of did it years ago everything very good and good customer service too very happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
sunderland First Utility  
was on plusnet befor useing bt hub6 worked fine wireless printer, moved to first untily router would not sink with computer when useing rj45, or wireless, but would not print wireless, technicolor tg588v2 given ttal wat of time still not printing wireless first untill cannot help as part of talk talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
ossett First Utility  
Appalling broad band service struggles to get 6Mbps off peak time and no more than one device can reliably connect at any time. Constant calls to customer service were totally waste of time and resulted in being told that the welcome email warned me that average speeds could be this low. I have complained to the watchdog authority and to the Ombudsman as I believe that they are mis selling their service. STAY AWAY FROM THIS COMPANY IF YOU KNOW WHAT'S GOOD FOR YOU
  • Customer Service
    1 star
Essex First Utility  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

First Utility Buyers Guide

Can I get First Utility Broadband?

First Utility Broadband is available in all areas covered by BT telephone exchanges.

The service runs on a combination of TalkTalk's low cost network and the Openreach network. It's available to well over 90% of UK premises, and the features and price are the same whether you're in an urban or rural area.

What packages are available?

First Utility offer one standard and two fibre broadband packages, each with a fixed price, no connection fee and line rental included.

The three broadband deals available to you are:

  • UltraFirst Broadband - totally unlimited ultrafast fibre broadband with average speeds of 63Mb, on an 18 month contract
  • SuperFirst Broadband - totally unlimited fibre broadband with average speeds of 35Mb, on an 18 month contract
  • First Broadband - totally unlimited standard (ADSL) broadband with average speeds of 11Mb, on an 18 month contract

None of these deals include calls, so you'll only pay for what you use. If you make a lot of landline calls you can add a package as an optional extra. There are two to choose from - Evening and Weekend Calls, and Anytime Calls. You can also get a lower price on all of these broadband packages if you're already a First Utility energy customer.

Which package should I choose?

All three packages can be described as "no-frills". This means your choice is simply down to what speed you need.

The First Broadband package, with average speeds of 11Mb, is best for smaller or less demanding households. Typical usage would include web, email and social media, and perhaps a single user watching Netflix or iPlayer.

Real world broadband speeds are almost always slower than the advertised maximum speed. Speeds differ from one property to another based on the distance from the nearest telephone exchange (for standard broadband) or street cabinet (for fibre). If you are a long way from your nearest exchange then the speeds you can get with standard broadband may be too slow for reliable TV streaming in HD. In this case you might want to consider looking at a fibre option even if you regard yourself as being a less demanding user.

SuperFirst Broadband is the mid-range deal for larger households where you may have two or more people streaming movies or downloading large files at the same time. If you need even more speed beyond that, the UltraFirst package is the one you should consider.

Points to consider before you choose

  • Are you a First Utility energy customer?
  • How far are you from your nearest telephone exchange?
  • What do you use the internet for? Mostly browsing and social media, or lots of streaming, gaming and downloading?
  • How many people will be using your internet connection at the same time?
  • Are you happy to commit to an 18 month contract?
  • Would you prefer to get your broadband, phone and TV from the same company?

Compare all First Utility Broadband packages

What do I get when I sign up?

It's important to know exactly what you're getting when you sign up with a broadband provider. This enables you to factor in the cost of any extras you may need to buy.

  • Free wireless router - All broadband customers get a free N-rated wireless router
  • Free UK based customer support - Free support is available by phone between 8am and 8pm on weekdays, and 9am to 4pm on Saturdays
  • Line rental and pay as you go calls - Line rental is included in the price, and you only pay for the calls you make. You can add an optional calls package from as little as £3 per month if you need it

What are the benefits of First Utility Broadband?

These are the reasons why it's worth considering signing up for First Utility Broadband

  • Competitive pricing - First Utility's prices are competitive. This is especially true of their standard broadband package, which ranks among the cheapest on the market
  • Line rental included - Line rental is included in the price, so you know exactly what you're paying when you sign up
  • No end of contract price rises - There will be no unpleasant shocks when your contract ends, as the monthly price will not be increased
  • Cheaper price for existing customers - You can get a personalised quote if you're already a First Utility energy customer. This may be cheaper, although the price may also rise if you subsequently switch to a different energy supplier
  • No setup fees - There are no setup fees or other up front costs
  • UK based support - Customer support is free, available by telephone, and based in the UK

What are the drawbacks of First Utility Broadband?

No company is perfect. What factors should you be aware of that count against First Utility?

  • No short contracts - The only option available is an 18 month contract, which is not great if you need something shorter or don't want to commit long term
  • No standalone broadband option - There's no option to take broadband on its own, as line rental is required for all deals
  • Support hours are limited - First Utility's customer service is well regarded, but its availability is limited. If your internet goes down on Saturday evening you'll have to wait until Monday morning to speak to someone
  • Minimal extras - First Utility offers a no-frills service. You can add a calls package, but you'll need to buy TV services from a separate company. The free router is quite basic, and there are no other extras
  • A new and unknown quantity - Although well established in the energy market, First Utility is new to broadband. The lack of a reputation (good or bad) makes it an unknown quantity, which may be a concern given the absence of short contracts
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