First Utility

Unlimited standard and fibre broadband packages from a well-known energy supplier

  • Free UK-based customer service
  • Truly unlimited broadband
  • Up to 76Mmb fibre broadband available
  • Range of call packages
  • No upfront charges

Need help choosing? Give us a call on 0800 093 2384   Go to site

First Utility Super First Broadband
£31.99 per month
18 month contract

No upfront cost

  • 35Mb average download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £4 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

First Utility Ultra First Broadband
£34.99 per month
18 month contract

No upfront cost

  • 63Mb average download speed
  • Up to 19Mb upload speed!
  • Truly unlimited usage
  • Existing energy customers can get up to £5 a month off their package!
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

First Utility First Broadband
£18.99 per month
18 month contract

No upfront cost

  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Or call us on
0800 093 2384

Reasons to choose First Utility Broadband

  • UK-based customer services - get support from a guaranteed UK call centre using an online chat service
  • Unlimited broadband as standard - All packages come with unlimited usage allowances
  • Fibre package available - speed of up to 76Mb available in enabled areas
  • Phone service included - choose between a range of inclusive call packages including an international calling option
  • Competitive pricing - First Utility's standard broadband offering is among the cheapest on the market
  • Possible savings for First Utility energy customers - you might get a cheaper deal if you're already with First Utility
  • No end of contract price rises - unlike other providers First Utility won't increase the price when your contract ends

Possible downsides

  • No standalone broadband - Line rental has to be taken from First Utility
  • No short contracts - the only contract option is 18 months
  • No frills service - the service comes with few extras, and there's no option to add a TV bundle

Features at a glance

  • Up to 17Mb ADSL and 76Mb Fibre download speeds

  • 18 month contracts

  • Unlimited usage allowances on all packages

  • Free UK-based customer support

  • Range of inclusive landline minutes available with every deal

2.7 stars
  satisfaction rating based on 248 customer ratings since 2017-08-23. See more First Utility customer ratings and reviews.

Details last checked on 2018-05-10

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for First Utility.

Customer Ratings Summary

  • Satisfaction
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars
  • Customer Service
    2.8 stars

Based on 248 customer ratings since 2017-08-23

Add your own review of First Utility

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Had initial issues with speed,customer service was acceptable although we were off line for 5 days, sent engineer out whilst at work, problem now solved and speed is not only good but constantly better than previous broadband
  • Satisfaction
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Burscough First Utility  
Works perfectly, really fast broadband & great customer service. Could not recommend First Utility any more and its £20 cheaper than I was paying BT.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Aberystwyth First Utility  
Do not sign up for broadband with this company! Incredibly slow internet connection, it barely works. I am only a couple of months into my contract and seriously hate the idea that I have to live with such a horrible internet connection.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Hastings, UK First Utility  
Had faster dial-up , the broadband is inept barely works 17mbps.. My arse! Avoid at all costs pay a bit more use uSwitch to find the best deals .. AVOID LIKE THE PLAGUE
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Port Glasgow First Utility  
Promised between 2mbps and 17mbps, never once has it reached over 1.7mbps and upload of 0.3mbps with a latency of 328ms!!! It'd be quicker to get a hamster in a wheel or a boiling kettle to provide the connection. Sign up at your peril.
  • Satisfaction
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Altrincham First Utility  
Just connected this week. Everything worked first time. Had to ring to get Password to connect my own router. A short wait to get an answer built once connected they were very helpful and provided password and checked I had other necessary information. Currently showing a slightly slower connection speed than my previous plusnet connection but still in the 10-day modem optimisation period.
  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
York First Utility  
AVOID AVOID AVOID AVOID Put our prices up after not telling us if we left as energy customers our price would go up! We didn't even know that the price was special as it was the same for non-energy customers all over the internet. Their terms and conditions have been very well put together to basically charge and do whatever they like. they did not cancel my contract as I asked in writing in August 2017 and still continue to bill me to this day to the tune of £508!!! They have 5 people in their compaints department and cannot get back to you or answer your complaint 11 weeks later, their names are useless, incompitant, waste of space, why are we paying you and numpty! If you want a good provider for Home Phone and Broadband, go direct to Talk Talk!
James First Utility  
I’ve been with First Utility since 5/2, so one day and one month, and I have to say the speed is absolutely awful. As my son put it, it’s actually slower than dial-up of all those decades ago: The last three tests over the last 2 weeks were 0.9 and 1.36 and 1.36Mb download with NAN and 1.15 and 0.20Mb/s on upload - this using two different speed tests over the days too. This is absolutely appalling. Not only this, it has cut out three times in this time and two of those were for over five hours. The company has come up with every single excuse these companies usually use for why they have failed so much, but of course I’m not buying any of it.
The call centre manageress said that I had received emails to send their own specific speed tests to, but eventhough I filled the initial form in online correctly, they have my surname spelt incorrectly, and it took a while for her to admit that that’s why I have not received the emails, trying to say it was my fault it seemed. She did admit it in the end. It’s lucky that I have actually taken speed test results from the start of this contract, and I know that can be used legally somehow for some part of refund or something like that, because I refuse to pay for something that I do not receive.
The last point here is that the manageress tried to convince me that because FIRST UTILITY have a great reputation with their gas and electricity, that therefore they must have a great one for broadband, and again it took me ages for me to get her to admit that the people who are engineers for the gas and electricity side are not the same people who are responsible for the broadband, and eventually she said that it’s talktalk who operate their broadband, again she admitted I was telling the truth, well at least nearly, as near as I was going to get from her.

It is way beyond unacceptable, I’ve been with BT and Sky, BT speeds were not brilliant (I moved because they tried to overcharge me from the first month by £100.00) but FU is miles off that.

three times on
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Milton Keynes First Utility  
So bad broadband I have submitted at least 10 speed tests for their attention but still no good .Happy to take money ,spend your money elsewhere!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Consett First Utility  
This is an appalling company. I had been with them for over a year with very slow connection speeds of around 4 MBPS despite being on the fibre network, when I moved house. They arranged to move my broadband to my new address but told me it required a new contract and a wait of a month before they could connect me at the new address. The engineer failed to turn up after a wait of a month. When I contacted them (three hours on hold...yes!), I was told that the order had been "declined twice" and therefore cancelled. All my bills were paid in full by direct debit so there was absolutely no excuse for this cancellation. Furthermore First Utility failed to contact me in any way, and at any point in this whole process to tell me there was a problem. The representative I spoke to suggested another month long wait for another installation appointment but I explained I couldn't wait without broadband for so long and told him politely that I'd rather cancel the order. The representative then hung up on me! I then received a bill for an early termination of the contract for a full year's cost of £220 because they said cancellation occurred after the 14 day grace period, but they had never provided a service and I wasn't told they had cancelled my order until after the 14 day period!

I'm appalled by the level of corruption, incompetence and rudeness I've been subjected to by this company. I will contact the ombudsman now to see how I can get my money back. It's so time-consuming, frustrating and upsetting I would urge you all to avoid this company at all costs. Even if you have a simple enquiry you will routinely be kept on hold for more than 30 minutes at any time of day. Avoid!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Kelso, UK First Utility  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

First Utility Buyers Guide

Can I get First Utility Broadband?

First Utility Broadband is available in all areas covered by BT telephone exchanges.

The service runs on a combination of TalkTalk's low cost network and the Openreach network. It's available to well over 90% of UK premises, and the features and price are the same whether you're in an urban or rural area.

What packages are available?

First Utility offer one standard and two fibre broadband packages, each with a fixed price, no connection fee and line rental included.

The three broadband deals available to you are:

  • UltraFirst Broadband - totally unlimited ultrafast fibre broadband with speeds up to 76Mb, on an 18 month contract
  • SuperFirst Broadband - totally unlimited fibre broadband with speeds up to 38Mb, on an 18 month contract
  • First Broadband - totally unlimited standard (ADSL) broadband with speeds up to 17Mb, on an 18 month contract

None of these deals include calls, so you'll only pay for what you use. If you make a lot of landline calls you can add a package as an optional extra. There are two to choose from - Evening and Weekend Calls, and Anytime Calls. You can also get a lower price on all of these broadband packages if you're already a First Utility energy customer.

Which package should I choose?

All three packages can be described as "no-frills". This means your choice is simply down to what speed you need.

The First Broadband package, with speeds up to 17Mb, is best for smaller or less demanding households. Typical usage would include web, email and social media, and perhaps a single user watching Netflix or iPlayer.

Real world broadband speeds are almost always slower than the advertised maximum speed. Speeds differ from one property to another based on the distance from the nearest telephone exchange (for standard broadband) or street cabinet (for fibre). If you are a long way from your nearest exchange then the speeds you can get with standard broadband may be too slow for reliable TV streaming in HD. In this case you might want to consider looking at a fibre option even if you regard yourself as being a less demanding user.

SuperFirst Broadband is the mid-range deal for larger households where you may have two or more people streaming movies or downloading large files at the same time. If you need even more speed beyond that, the up to 76Mb UltraFirst package is the one you should consider.

Points to consider before you choose

  • Are you a First Utility energy customer?
  • How far are you from your nearest telephone exchange?
  • What do you use the internet for? Mostly browsing and social media, or lots of streaming, gaming and downloading?
  • How many people will be using your internet connection at the same time?
  • Are you happy to commit to an 18 month contract?
  • Would you prefer to get your broadband, phone and TV from the same company?

Compare all First Utility Broadband packages

What do I get when I sign up?

It's important to know exactly what you're getting when you sign up with a broadband provider. This enables you to factor in the cost of any extras you may need to buy.

  • Free wireless router - All broadband customers get a free N-rated wireless router
  • Free UK based customer support - Free support is available by phone between 8am and 8pm on weekdays, and 9am to 4pm on Saturdays
  • Line rental and pay as you go calls - Line rental is included in the price, and you only pay for the calls you make. You can add an optional calls package from as little as £3 per month if you need it

What are the benefits of First Utility Broadband?

These are the reasons why it's worth considering signing up for First Utility Broadband

  • Competitive pricing - First Utility's prices are competitive. This is especially true of their standard broadband package, which ranks among the cheapest on the market
  • Line rental included - Line rental is included in the price, so you know exactly what you're paying when you sign up
  • No end of contract price rises - There will be no unpleasant shocks when your contract ends, as the monthly price will not be increased
  • Cheaper price for existing customers - You can get a personalised quote if you're already a First Utility energy customer. This may be cheaper, although the price may also rise if you subsequently switch to a different energy supplier
  • No setup fees - There are no setup fees or other up front costs
  • UK based support - Customer support is free, available by telephone, and based in the UK

What are the drawbacks of First Utility Broadband?

No company is perfect. What factors should you be aware of that count against First Utility?

  • No short contracts - The only option available is an 18 month contract, which is not great if you need something shorter or don't want to commit long term
  • No standalone broadband option - There's no option to take broadband on its own, as line rental is required for all deals
  • Support hours are limited - First Utility's customer service is well regarded, but its availability is limited. If your internet goes down on Saturday evening you'll have to wait until Monday morning to speak to someone
  • Minimal extras - First Utility offers a no-frills service. You can add a calls package, but you'll need to buy TV services from a separate company. The free router is quite basic, and there are no other extras
  • A new and unknown quantity - Although well established in the energy market, First Utility is new to broadband. The lack of a reputation (good or bad) makes it an unknown quantity, which may be a concern given the absence of short contracts
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