EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 2732 customer ratings since 2018-05-21 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1411 Customer Reviews for EE

Reviewer Location Reviewing Date Ratings
I've been with ee for many years now but over the last year 6 months the broadband has got worse. I've rang numerous times and get the same answer "working on it" from 8pm to 7am roughly, I have to use my phone Internet as the broadband doesn't load a thing. I would not recommend ee to anybody at all. Excuses after excuses on why they want my money but can't provide the service I'm paying for. Goodbye and hello sky broadband
Congleton cheshir EE  
Just recently had phone and adsl broadband installed and it's all gone super smooth. I was cagey having read some of the reviews on here but so far all is well.
Well done EE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Derby EE  
I had issues with speed initially so I called and expressed my concern and to be fair to EE they sorted it. So those that are having speed issues try getting in touch with them and ask them to sort it.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Derby EE  
I have been with EE for only three or so months and at first the broadband was running fine, then a few weeks on, the broadband connection kept failing. It was noticeable that our network could not cope with numerous devices. I phoned the customer services four times, oh my goodness, what a waste of time!
So now We're leaving to go with another company, they wouldn't even scrap the fee for leaving the contract early as a good will jesture. It goes to say I definitely would NOT recommend EE to anyone!!
David Cherry.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sidcup EE  
Having been a customer of Orange since there inception and never had a problem with service or their amazing customer service, since the merger or whatever it is with EE it has ALL gone horribly wrong.

Both Mobile and Home Broadband provision
customer call centre staff dont appear to know what they are doing and cant understand half of what you say. Managers of technical support that give you a customer complaint ref number for them to never make contact with you again because the one call they obviously feel obliged to make is sufficient for their records even though the reason I couldnt talk right at that moment was... oh yes I was working!!!!!

My issues with EE???

3 months + of intermittent slow and completely non existent internet access. Tech support have tried the old 'Oh its the line, you need to get in touch with your telephone provider'. RUBBISH!
It has nothing to do with that at all.
My landline is fine, noise free and thus has nothing to do with the service that you are NOT providing!

And good god, if I'm asked to turn my router off and on again once more!!!!! Grrrrrrrrrrrr
I feel like I'm on the set of the IT crowd. This approach seems to be the only technical prowess this company possess.
Three months of crap service no offers of compensation.
Well EE its all coming out on here now and to anyone with the slightest idea of signing up to EE home broadband, DONT DO IT, YOU'LL REGRET IT.

And whilst Im ranting their mobile provision has sucked since this EE merger too. Appauling 3G signal at present, and you want me to take up the limited 4G signal that you have???

'You cannot be serious' to quote J McInrow

We are the largest supplier of 4G? Well lets be relative to the coverage over the uk that you provide. That is only relative description to that of your competitors NOT the concept of idea that your network coverage covers large swathes of the UK. Because it doesnt!!!!!

Good bye EE. With a tear in my eye for the good old concept of great service backed up by a fantastic team of uk customer service staff who would bend overr backwards for their customers Orange.

EE stinks!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxford EE  
This is the first online review I've ever done. I've felt compelled to express just how bad the EE broadband service is and hopefully save someone else from all the grief I've experienced with EE. I was persuaded to take up the offer of EE broadband and move over from Talk Talk (who themselves are pretty poor). Regretted it ever since. Customer service is possibly the worst out there and the Broadband is very slow (when it's not dropping out). I've had 2 EE engineer visits and an engineer from BT, but still the issue cannot be resolved. After spending literally hours on the phone to EE I'm fed up with calling the call centre to report no internet but today I felt a sense of relief when callling to cancel my contract. After giving my valid reasons for cancelling this appalling service, the impertinent, odious little creep I spoke to actually had the audacity to suggest there would be a 'cancellation charge'! I swiftly corrected him. Moving to Virgin now and can't wait to be rid of EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Surrey EE  
It was ok when I first bought it about a year ago, but now the internet speeds vary a lot

Frequently when trying to watch live TV or movies, we either have buffering or cannot get the programmes at all.

When I called EE they just told me to go online and see what I could find out

Very disappointed
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
huntingdon EE  
The worst broadband in existence!! I can go for days without the ability to log on. The download speeds... when logged on are so slow that the internet is unusable!!! It is that simple. Complained to EE so many times and yet nothing is done. Oh yes!!...it works great at first, for the cooling off period, and then it drops off week on week until it can't be logged on to or downloads are below 1MbPs. That means that you cannot even get to emails. It is impossible to upload/download email attachments, stream and game.....Impossible. EE IS ONE BIG RIP-OFF JOKE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Bradford EE  
Never have I had such a slow download speed since the days of narrowband in the nineties. I have repeatedly complained to the EE service dept but nothing has been done. I am 6 months into an 18 month contract and I am really unhappy with this Company. My mate is an IT analyst and he tells me that he believes that EE deliberately squeezes the download speeds to allow more people to use the same pipe and that is illegal but no one can prove it. My download is around 1.4Mb/s. That makes watching videos impossible, and not more than one device can be used off a router. I never had this problem with Talk Talk and I thought they were bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Llandudno EE  
Router constantly disconnecting horrible customer service that dont now what their talking about 95% of the time. They'll intice you with low prices but i would take better customer service better reliability than a deal thats only 10 pounds cheaper. AVOID AT ALL COSTS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London EE  
Useless, struggle to play videos on Netflix or Youtube. Cannot play online games at all and their customer service is poor.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Hitchin EE  
Poor quality of service overall. The staff are helpful but unfortunately you can't polish a turd.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent EE  
Staff and general terms are full of punitive terms. They say you’ll be charged if you cancel early - then you wait weeks/months to cancel and then they take their sweet time to cancel the contract and bill YOU for this time at a higher rate and when they say you’ll get a cheque in 10 days, that’s 10 days from when they process the cheque which could be a week or more. I can only assume their system works on their own broadband - hence why it’s so damn slow. Will never go back
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London EE  
As many other reviewers on here have said, EE broadband is awful. Foe example, if you're trying to watch a music video on youtube it will usually default to lowest available playback quality and even so will usually have to pause two or three times during playback to buffer for an average 4 minute track. Download speeds vary and are inevitably so slow as to be unusable at night, though they will occasionally reach 5Mb/s (according to windows) at random times of day and night, at best. But that is, of course, if you can actually connect in the first place to the box EE give you. Probably 50% of the time it doesn't even appear in your list of available networks (when using wireless, which is the only practical option for me). So there is the game of constantly re-setting the box until it decides to reappear. Some people on here have said EE is like going back to dial-up; I would say EE 'broadband' is worse than dial up - though slow, dial-up was more reliable than this crap. If you're thinking about EE as a broadband provider - don't.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Spondon EE  
Seem better than TalkTalk and PlusNet my old providers. Engineers more helpful than most. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bracknell EE  
Useless customer service, unreliable speeds even on a wired connection , I live in a very small flat and the wifi will only pickup in the same room as the router not fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Southampton EE  
Hi
I ordered EETV full package, in the advert it said you get a free tablet worth £100.00 if you sign up before April the 7th,and you can pay a one off line rental payment to save money, its all rubbish, they then tell you the tables is only if available,so I cancelled, as people have said, customer service leaves a lot to be desired, do not sign up with them

Dave
  • Customer Service
    1 star
sunderland EE  
Great speeds so far. Customer service is an absolute joke. They overcharged me by £7.50 per month and then I had to prove that they had done so. I could not email any evidence to them as they cannot accept emails. I had to post this to them. Still waiting to hear back from them. I wish I had read the reviews first.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Essex EE  
compared to what i hear about ee broadband, i for one have had no problems, and am very happy with the broadband speed. well done e.e
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
ashton-under-lyne EE  
We had issue with the TV box it overheats and crashes once a week.We then have to reset it which takes 5 minutes . The record does not work as it stops recording after 10 minutes or after the adverts. so the last 5 films we wanted to watch just finished after the first advert.
The internet is rubbish , slow , drops out and inconsistent. I signed up for cheaper Sky sports , they cancelled the deal the same day, all I want is the golf which Now TV don't do.

I thought TalkTalk was bad but I am going to move back and suffer their complete lack of security etc. Do not get EE Broadband or TV box, however my friends tell me EE mobile is good???
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
Not particularl;y good in my area
Pershore EE  
One word - BUFFERING. If you enjoy watching that lovely circle turning in the middle of your screen go with EE. Absolute rubbish. Don't do what I did and ignore the reviews to save yourself a couple of quid every month. Stay clear!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wrexham EE  
Have tried getting a contract out of them for a fortnight now. Have no idea what I have got with them other than an idea from someone at the phone. Have spent an hour to the HelpLine(!!!) to be told then cannot help but that the local EE shop would be able to let me have a copy. They, of course, denied that and put me through to another help line who said they could give me the details over the phone! Still no contract. Came home and tried another number and was again told that a contract could not/would not be sent. Asked to cancel the contract and was told that a cancellation fee would be charged! Haw can they charge a contract cancellation fee when there is no contract? STAY AWAY FROM THEM, they are an internet/phone communication company that does not know how to communicate.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Cornwall EE  
I have been with EE for a number of years. No major problems with speed. When problems have arisen they have been dealt with quickly!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Stanley EE  
EE broadband installed on the 31/12/15 still no landline Internet still awfull it's now 11/03/16 Well done EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Merseyside EE  
Have had speed problems for months which they have done nothing to improve,I have paid for a service which I do not get therefore I am reporting the matter to the regulator as should everyone else with the same trouble.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West cornforth EE  
After many line drops and speeds of only 1.9 I decided to upgrade to fibre. EE twice input the order incorrectly, then after several long calls to them, and 51 days after placing the order they said there were now insufficient lines in my distribution box so they couldn't complete the order, and offered a derisory £10 compensation. Promises that my speed had been increased, it is now down to 1.7 Mbps. Been with them since the days of Wanadoo, but it's bye bye. Oh, and don't bother complaining to their retail director (Dierdre Burns), because she doesn't have the decency to reply.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Thirsk, Nth Yorks EE  
Trying to upgrade to fibre because our best speed is 1.8Mbps. 7 weeks on still not connected, twice they have had the order rejected because they inputted the address incorrectly. Still waiting. Hopeless service, over one and a half hours on the phone so far. I think I will have to cancel it and go to a better provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Thirsk EE  
I have been with a few providers from BT to TalkTalk and i thought it could not get any worse with TalkTalk.... i was wrong....

I signed up for a 12 month contract and the engineer took two weeks to arrive and he fitted the line.. and there was a post code mix up or something so my internet did not work for another 2 weeks so it basically took them a month to get me up and running..
First bill they tried to take DOUBLE the amount of money from me.. for the engineer visit. Luckily the money was not in my account.. the internet constantly lags and freezes on me when it did get running.. and whenever i speak to customer service which is based in Mumbai India.. all i get is rude and DELIBERATELY obstructive representatives on the phone doing there very best NOT to solve the problem of my internet being constantly turned off for no apparent reason among the staff that LAUGH down the phone when your trying to make a complaint and hang up on you after putting you on hold for 30 minutes... the service is shocking... Even the service in the UK based areas is terrible even the billing department.. they say we will add compensation for spending hours on the phone being given the run around only for it not to be put on the account and lie to you.. but after hours and i mean hours of trying to find out why the internet is so laggy and trying to make complaints about advisers putting the phone down on you only to get NOWHERE its like talking to a robot on the other end of the phone... trust me every single phone call i have made has been the same... and if you want lots of headaches and your time wasted feel free to join them but let me tell you this EE DONT EVEN HOLD A CANDLE TO TALK TALK AND TALK TALK IS ONE OF THE WORST I HAVE DEALT WITH IN MY WHOLE LIFE.

STAY FAR AWAY.... TERRIBLE!

The only thing i can give them credit for however is compensating me for the issues i have had but its a rough ride getting them to compensate you.. (i just dont back down)
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester EE  
I changed to EE from Sky for my broadband & home phone as they said I would get as good speeds MBA/ sec as receiving with sky and I got a good deal on the pricing with an Amazon voucher after 3 months and paying 12 month line rental upfront.
First problem was never advised by email when I was due to change just lost connection.
The connection speeds are very slow
Landline went off, rang customer services and gave them my number and they said nothing wrong with line and asked me to check the phone was working, after a bit of delving I find they have changed my landline number!!!!!!
Ring back and advised they do this when taking over from sky & talk talk but they can get my number back in 24 hours.
Totally regret moving and am considering trying to cancel contract I've only been with them for 5 days and don't pay my 12 month upfront line rental till my first bill, so hope I can.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield EE  
As an EE mobile customer, I couldn’t fault them one bit. Seemed like I was onto a good deal with their broadband because of being a Mobile customer, Turns our I was massively mistaken! I live alone so I am the only person online most of the time, yet struggle to hit 14mb/s download speed. I usually play Xbox online, and the internet is so unreliable that I struggle big time. On top of it all, my router decides, as and when it likes, that it’s going to reboot itself. No reason or warning. Definitely won’t be renewing my contract with them, and would never recommend anyone else get their broadband either.
  • Customer Service
    2 stars
Halifax, GB EE  
I have not even received one hour of my expected speeds since moving house. I was shown on the EE website my line could reach expected speeds* of 67.0mb/s with a line that can support between 54.0mb/s AND 80.0mb/s. In actual fact I am only receiving speeds of between 4.76mb/s to 22.0mb/s!! And I'm paying £34.99 for the privilege. Needless to say I am leaving.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Scottish Borders EE  
customer service is shocking. Will never use we broadband and more again. They never live up to there promises and they even lost my cancellation cheque even though sent by recorded delivery.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Derby EE  
No one should have to put up with internet this slow, this unreliable and this difficult to log on to. I repeatedly have to reset the router to get any sort of performance & even then it is hopeless. Customer service department is nothing short of incompetent. I seriously advise you keep away from EE broadband. The moment this dreadful contract expires I am leaving. I cannot envisage any other ISP being as shocking as EE!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dudley EE  
Absolutely the worst company ever. I was promised my broadband/phone package would be up and running 4th October. 19th October got my phone line and still had to wait for broadband. I called everyday for a month trying to sort.After 1 month could not get my old telephone back then was told I should have kept my old router from at least 5 years ago as they were not going to send another.Now it constantly goes offline, slowest I have ever had. Stay well clear.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cornwall EE  
Can not comment of broadband speed or reliability as we have been left without it for the past 4 weeks and have been told that nothing will be done until next Friday! Customer service was terrible. We have had to buy extra data for our mobiles, which are also on EE, as we have no WiFi.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Staffs EE  
I want to give zero stars! I support every other terrible review here. Please don't risk having anything to do with this company. I have never had cause to complain to a company before. I am now at Ofcom stage. I've been paying for a service that I don't get, the broadband freezes, drops and slows to a standstill continually. And no-one will deal with my complaint. If you want 'scripted' conversations with humans who appear to robots, then this is for you. I'm voting with my feet. I am waiting for my MAC code and I'm out of here. I'm also ending my Orange phone contract (after 11 years) in disgust.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex EE  
have home broadband and phone package. Reliable though watching BBC Iplay can sometimes stall. Downside is its very expensive compared to other providers.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Great Bardfield EE  
I've had problems recently with my EE fibre broadband continuously dropping out. On the three occasions I have phoned their customer services it has taken ages to get through to anyone but then once I had spoken to the first customer service rep I was told I will be forwarded to their technical team and I've been put on hold for over 30 minutes - I was once on hold for nearly an hour when I was then cut off without warning because their customer service helpline shut at 10pm - I rang them at 8:45pm! My problem still remains unsolved.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Kent EE  
AVOID AVOID AVOID
Absolute crap, been with EE for just over a year, struggle to get any speeds over 2mbps in the week, weekend and peak times it's under 1mbps, told over the phone we probably need a new router, makes absolutely no difference and now found out because we've received a new router we are tied into a new 12month contract. THE WORST customer service and broadband we've ever had. I'm sick to death of buffering signs, honestly don't bother
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Taunton EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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