EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 555 customer ratings since 2021-07-05 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,560 Customer Reviews over 39 pages

  • Reviewer
    Location
    Kirk Merrington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't get it
  • Reviewer
    Location
    Exeter
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Set up business account with business account manager then received details of domestic broadband. Still fighting now nearly a year later. Also set up mobile package but worse signal I've ever had, often no signal. Was told we are in a black spot so signal not great but they checked my postcode when I signed up. Doesn't matter where I am in the county, signal always dropping in and out. I wish I'd never changed to EE and would never recommend them.
  • Reviewer
    Location
    Devon
    Reviewing
    EE
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I would not recommend EE to anyone. I have had a year of trying to resolve issues with my mobile phone, temperamental signal, a complete error with the Broadband and Landline phone and the worst customer service I've ever encountered. I could say more but I'm fed up with it all and wish I had never changed to EE.
  • Reviewer
    Location
    london
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    my personal experience with ee is terrible. I use ee for my broadband. No one can activate my internet at home, no one shows that they care, all they told me to do is to wait. I have been waited someone to set up my broadband at home for one month. Finally the engineer came yesterday and he wasn't willing to make sure the broadband work before he left my home. he said to me it should be working. he asked me to try it 10 mins later, but it didn't work! who i can go to if he left my house if it doesnt work?? I still don't have internet at home and i called today, they asked me to wait until monday for further advise. it doesnt sound promising at all i am guessing they are going to tell me to wait for another month on monday, I am absolutely disappointed by ee. All i wanted is to get my internet works at home, and we paid for the service. Don't make your customer to wait forever and you can't even deliver what you said you would.
  • Reviewer
    Location
    bristol
    Reviewing
    EE
    Date
    Ratings
    • Speed
      3 stars
    Comments
    I would not recommend this broadband to anyone it's been a hassle since installing it (which took over a month and took 5 phone calls each took over an hour because we where on hold for ages + going into the store for help,they just gave us a phone and said we had to ring) all that hassle and the EE man only took 5 minutes to install it. They also over charged us a extra 2 months and they didn't realise so we needed to call again. The first time we wanted to cancel I complained and they hung up on me. There customers service is total crap is a under statement.
  • Reviewer
    Location
    Cannock
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful Broadband. Just so so so bad, just so so so slow. Just unbelievable. Just does not work! Often cannot log on! Cannot use more than one device and with just the one it is impossible to stream, emails are slow, impossible to do attachments, very very slow to download anything. In fact this is not an ISP as we know it..... it is a total and absolute sham!!!!
  • Reviewer
    Location
    Essex
    Reviewing
    EE
    Date
    Comments
    Absolutely disgusting wish I had never got this broadband have been with T-Mobile for a lot of years and ee too customer service is disgusting managers are not
    Much better I can't wait for contract to end better than that hopefully someone will take ee over
  • Reviewer
    Location
    Wirral
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Its very crap! The internet is always down and when it's up and it's so slow I might aswell not even use it! So annoyed!!!
  • Reviewer
    Location
    Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I can't get over these reviews. Half of you are buying standard broadband which is like buying a black and white t.v. You're basically asking EE to move the group discussion or you because of your lack of gathering information effort you purchased.

    EE fairly offer a simple cancelation process of your broadband if you're speeds are not what they promised. Mine are, and actually 10MB/ps faster than what I actually singed up for. I was promised at least 25mb/ps,I'm getting just under 40mb every hour of the day, also 10mb upload which I've never seen with any provider anywhere in my area ever. Now that's because I'm in a prime location obviously,I know because I checked before signing a portion of my life away,why wouldn't you check. Banging speeds, top notch customer care on the one time I called, 10/10.

    To the new buyer's.

    Buy Fibre, don't waste money on standard broadband. It's absolute garbage with any provider.check your postcode and Google Performance on your area. Also consider the under MB promise. At least try EE as I've been with sky,talktalk and take my word, piss poor isn't even close,or you probably know that, that's why your here.
  • Reviewer
    Location
    Brighton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Been with EE broadband for one year.

    On the positive side: the deal was cheap.

    Negative side:

    - really bad contention ratios. In the mornings/afternoons we get the advertised 16Mb speeds, but every evening it drops hugely, sometimes to around 1Mb and about one evening a week, it becomes difficult to get anything out of the line at all. It can be really painful to use.

    - throttles certain types of bandwidth at certain times.

    Overall it was very much a budget package, so I'd tend to cut it some slack, but the speed drops to the point of being unusable for some things are not acceptable in my opinion.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just upgraded to Fibre Optic And although process too two days longer than panned all went smoothly.Speed everything promised and EE answered all my questions without any hassle.Cannot understand all those complaining abou EE.
  • Reviewer
    Location
    Sheffield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible. Cannot work, cannot stream video, cannot reliably upload files. It's back to dial-up days for speed. £125 voucher with Amazon for switching, but I think I'm going to have to pay my way out of this one...
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am ashamed to give this company even 1 star. Customer Service is terrible. They are all indian or polish, internet is the worst I have ever witnessed. I like to play games and it's just impossible to play games. I had to call them up 3 times with in just 3 weeks of being with them. the internet shouldnt have the privilege of being called internet. It's absolutely absurd, I am ashamed to tell people I'm with EE because it's just a mess of a company. I cannot believe they have the cheek to call themselves best internet in UK ! >DON'T GO WITH THEM<
  • Reviewer
    Location
    Poole
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have had EE fibre plus for about a year now and recently upgraded to EE TV. Really Pleased with broadband the service, it is very stable and extremely quick with a downspeed of 79-78 mb/s and uplink of 20 mb/s and the Bright Box 2's wifi range is far better than our old virgin router. Everything was connected on time and landline number ported from Virgin successfully. Recently took the TV service as it was the same price a month with it. Saved me a packet as pay now TV £6.99 a month instead of sky £30 a month for the shows I watch! the recording facility is good and being able to watch and record 4 shows at the same time is a big benefit.

    We had one issue so far where the house phones dial tone disappeared. Called EE at about 7 in the evening and yes it was an offshore call centre but the gent was knowledgeable so I didn't really care. After some testing he confirmed there is a fault with my BT line and BT Openreach needed to attend to fix this. I was told there is a 72 hour SLA to get this resolved from EE notifying BT. The next morning at around 9 the engineer from BT knocked on the door and asked me to give the landline a test. All was well again, superb service from EE and the BT Openreach. I hope it stays the same when BT take over EE, I would highly recommend this service.
  • Reviewer
    Location
    Barnsley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This internet is an absolute travesty. It is vile. Never, no matter how cheap the deal is, never side with EE. I'm am now stuck with what is the most awful internet I've ever had. Internet from 10 years ago would trump this broadband. Never go with EE.
  • Reviewer
    Location
    Norwich
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have had an appalling time with EE. I was persuaded that if I changed my broadband provider from BT to EE then I would get a cheaper and equally good service. That was in August. It's now mid-October and we haven't had a phone line for almost two months because of their total uselessness. First of all I waited whilst the line was turned on...I provided the MAC code etc. the day of the line going active came and went with no connection taking place. I phoned and was told that they hadn't processed the order as BT had cancelled my line. I asked why they hadn't told me that they had stopped my order. They said "yeah, we should have told you"!! I also said, how come you didn't organise it to be turned back on? I was told that a mistake had occurred, that they were sorry and that they would reorder it and give me a free month. Somewhat mollified I ageed and waited for two more weeks...this has now happened three more times! No one at EE has ever contacted me to explain that there has been a problem, I have always had to contact them to find out what is going on. i am now stuck as if I try and go with a different service I'll have to pay for my line to be turned back on. I am so furious and wish I had never gone near EE broadband.
  • Reviewer
    Location
    Wirral
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If i could give zero I so bloody will. it was as though i had no internet! complete waste of money. Stay away. INVEST in a good broadband like BT. Sooo crap! i couldnt go on any websites, youtube or ise social media.
  • Reviewer
    Location
    Bullfrog
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    EE Broadband is fine until there is problem. The overseas call centre are the rudest, most inept bunch of people I have ever come across. I was given different stories each time as to why my landline and broadband were down, spoken to rudely, dropped calls when questions I asked weren't on the script and people who say they'll call back and then don't.
    You get what you pay for and even though BT was a lot more expensive, if you had a problem it was sorted out promptly and politely.
    If you can't provide adequate service then you shouldn't be selling broadband.
  • Reviewer
    Location
    NW England
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Been with EE for nearly a year. There was a line fault to start with, the internet connection would drop when the phone rang or was off the hook. I must have called about 3 times in one week they tried multiple diagnostics to avail, but eventually sent out a BT engineer to change the telephone socket and has been fine ever since good speed and reliability.
  • Reviewer
    Location
    Croydon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Hi
    Guys EE Internet worst ever before.
    They will bind you with bills and time wasting.
    Please please don't take this.
    Really I am disappointed.
  • Reviewer
    Location
    Nelson
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband very slow I have rang EE and they are not prepared to do anything about it
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad broadband. It keeps stopping. Do not choose this wifi. It sometimes cannot connect and the tips on the website do not help at all. Same with the customer service, they are very bad at communicating with us especially theI Irish or foreign staff.
  • Reviewer
    Location
    ROMFORD
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish I'd not switched to ee
    broadband. The switch happened, the speed was ok at first, for approx 3 weeks, so too late for the cooling period to terminate contract, funny that?
    Down load speed drops to almost zero, so in other words, not fit for purpose.
    ee tech team cannot diagnose the cause, so after numerous re sets their end at least 6 or 7, they capitulate as I threaten to leave, they send out open reach engineer, he says its more likely their end equipment at thhe exchange. He goes away then speed drops within 3 days. I call tech team today and I'm told it's an internal fault with the property I liuve in, or in other words the wiring ( I'm not technical at all) ee use in brightbox uses thhe bt landline, and if your main bt phone line box is installed on same wall/ too close to the electrical wiring/fuse box circuit in the property, then the ee brightbox will be compromised on speeds signal thats coming down the landline.
    sky doesnt use same system so it doesnt effect the sky broadband speed, just saying.
    So tech support gave me 2 options 1st option upgrade to fibre broadband and pay 14.99 a month extraplus 17.40 landline with 18 month contract too or 2nd option to pay for an engineer to move the bt landline phone wiring main box into another room, or in other words pay to move the phone box as far away as possible from any electrical currents as possible.
    So if you are ever tempted by a hard sales ee team member sweet talking you into saving a tenner a month, that you'll not experience any hassle or change in your services, don't do it for goodness sake
    they want me to pay 109 pounds for the privilege of terminating this mis sold premise contract and that I can't move to another provider for 10 days after paying to leave?? Is this even legal?
    ee has issues with their equipment in cases like these, but they never knew that getting into the home broadband market would show this up obviously, they should have stuck to mobile technology, its not always a good thing to diversify is it?
    Also I'll be cancelling 3 ee mobile contracts after 10 years over their attitude, all for 100 quid
    Madness
  • Reviewer
    Location
    Gloucester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I always need to reset it coz it will just lost the signal randomly.I've phone EE but the things they do never work,it's getting to my nerve.Never never will ger EE again in the future.Useless broadband,Talktalk is far better.
  • Reviewer
    Location
    Walsall
    Reviewing
    EE
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    Great customer service!
    I recently terminated my new housemate's EE broadband from her old house as her English isn't very strong and this has to be done over the phone. (This is why I can only rate customer service).
    The EE guy first informed me that customers should phone up exactly two weeks before they want it terminated and there would be a deactivation fee if no one was taking over the line. After relaying this to my friend he must of he must of overheard us discussing how we were going to arrange the phone call or something because he then said he was feeling nice and dropped the deactivation fee, and also cancelled the broadband there and then without an early cancellation fee (the contract was up in November sometime.) I wasn't pushy or angry or anything, I think he must of genuinely just wanted to make our life easier. It made my day and it wasn't even my broadband!

    Definitely makes a change from Virgin Media who are trying to charge me a £170 early cancellation fee saying that they deleted the phone recordings where I negotiated freezing the contract instead of early cancellation. What makes it worse is that I know someone who works at a call centre who has told me they've lied because all phone calls have to be saved by law!

    I know this is an EE review page but I thought I'd show the difference in what good customer service can do (£198 difference to be exact!).
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A total disgrace. This company tells lies!. I'm mesmerized by the way this company runs, given it's a UK based provider... You would understand and accept it, if it were in a underdeveloped third world country. But as it's not... Calling themselves a service is just rude.

    I urge anyone to look around before buying into any of their services, as the offers of paying less seem to be the best way EE get new customers... But once you're an exciting customer, and you're faced with a problem, you might as well talk to your nearest brick wall: least then you will not be lied to.

    One word to sum up our whole EE experience; it would be: ATROCIOUS
  • Reviewer
    Location
    staffordshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not go with EE for mobile or broadband
    Arrogant, liars and Indian call centre operatives who cut you off because they don't want to do any work.
    Also, when you email the complaints link, they send an email back telling you to phone their technical helpline. Obviously they do not read the emails if they did they would know that the complaint is about the technical team.
    Slow, 30 mins for a page to download, 1 hour calls to tech team with no resolution. I am now paying for a service that i can't use and they will not call me back or make any attempt to fix it. I just keep getting emails that are clearly stock responses and do not address the problem.
    I have now written a letter as that is quicker and less stressful than dealing with overseas call centres and stupid long phone calls. I am now going to stop the direct debit and let them take me through the courts if this problem is not resolved within 7 days. I am not prepared to pay for a service that i cannot use.
  • Reviewer
    Location
    croft
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So slow and constant buffering. Have to constantly reset the box to get wifi to work. Ignored by customer service
  • Reviewer
    Location
    preston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    wish i read these first how frustrating. will not recommend ee to anyone. mine is the same story as most on here. what a joke. will go back to bt they a rip off aswell but at least i get a bb service
  • Reviewer
    Location
    kent
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What on earth I went with ee for. for nearly two years I have off and on problems. even when fixed it works just for a few days and same old story starts again. Absolutely poor and horrendous service. When they say they will be sending the technician to fix it no body turns up. and upon query they say their system is down and cannot say anything. Good bye ee at the earliest opportunity. If you have a stress free life then join ee for stress.
  • Reviewer
    Location
    glasgow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Ive been with EE for 3 months now, Customer service wasnt so good at beginning!....But UK call centres are being rolled out! Its improving!! Excellent broadband speeds since day one! No problems!And ive just upgraded to there fibre package.Id recommend it in central glasgow....And remember people, every time you phone EE customer teams...you will get a different interpitation off things, from a different person!..Should all be simple...its not! but they are improving.
  • Reviewer
    Location
    Forest gate
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Recently joined EE home broadband. The speed is more than what I was told but the Internet on devices work really really slow. Worst purchase ever in my life !
  • Reviewer
    Location
    Pontpridd
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband ever, worst customer service. worst speed worst company
  • Reviewer
    Location
    Surrey
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Only a new customer and saw these reviews with concern. Pleased to say all is great so far. Promised speeds and excellent customer care centre. Is this the same company?
  • Reviewer
    Location
    newtown
    Reviewing
    EE
    Date
    Comments
    the service I am getting with ee what a waste of time fibre optic its one complete joke trying to get to talk to them it takes ages to get through plus when they posed to ring you back at a time they don't im not going to tick any of the stars that how I feel Ofcom is getting involved with the complaints now look ee
  • Reviewer
    Location
    Cheadle, SK8
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Broadband speed and reliability are very erratic. Last time it got bad and eventually went off and after much arguing I got a new router from them. Not had it 6 months yet, but having same problems
  • Reviewer
    Location
    West Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pathetic. The speed I get is 0.3Mbps. That is not enough to watch a youtube clip. The internet is virtually unusable in my house as a result. Worse than dial up speeds in 2014. This may be EEs or BTs fault. I have no idea. But after complaining for 2 years nothing has improved.
  • Reviewer
    Location
    Torpoint
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    My issue with EE is the very poor service when dealing with a telephone landline fault. The relationship between EE and BT appears to be very unreliable as it took over 2 weeks to resolve a straightforward defect. All evidence of the fault pointed to the exchange but this was not tackled until 2 home visits and persistent pleading from me to the 150 help desk.
  • Reviewer
    Location
    Haverfordwest, Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely poor, customer service is poor, they claim thier tests always show excellent results.

    They apparently changed the router channels several times to increase my speed but still the same.

    Files take forever to download, WiFi signal in my house which is small is poor and drops out, also have the TV aswel, can't even watch Netflix or YouTube without the good old buffering thing popping up.

    Complained via phone, complained via email and letter an no response, my advice, pay extra and go with someone decent, I was with BT paid £10 extra a month but I was hitting 70mb download everyday near enough regardless of what time of the day it was, i'll be very surprised if this review posts quick.
  • Reviewer
    Location
    South East U.K.
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I had a phone contract with T. Mobile. This year in May, EE got in on the act and started sending me bills. My contract was a standing order, monthly. I have no idea what the bills were for, they were outside the contract. 150 told me they could do nothing for me, that, in fact they were giving me a discount (by sending me extra bills???). I thanked them and told them....no thanks....I am bound by a contract.


    Since the contract has ended, and I have actually been freed from their awful service, I am now receiving even larger bills.

    I am waiting to see what they say. I have emailed customer service. They are time wasters who generate bills to send to their customers. Beware !

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.