EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 555 customer ratings since 2021-07-05 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,560 Customer Reviews over 39 pages

  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    This is the worst company i have ever dealt with my whole life, My God Talk about the shittiest customer service ever and the management are the most arrogant people a customer can ever deal with, that is if they pick there calls, all am saying is i regret till today why i singed up with a company like this, who don't care about there customers and are very arrogant and inconsiderate at all. Take my advice do not even dare sign up with them ....
  • Reviewer
    Location
    Hesketh bank
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking how slow the Internet is
  • Reviewer
    Location
    london
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    awful company, appaling wifi speeds, god help u if u get thru to the indian call centre, who tell u the small print - EE dont guarantee a min wireless speed so you're stuck in the contract despite rerely having useable internet. and they're quite happy to tell u that.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Comments
    0/5

    Made the terrible mistake of agreeing to move to EE home broadband based on a salesperson's promise (feel like an idiot now).
    EE home broadband is absolutely rubbish. A complete and utter joke. A complete fraud. I wish I had paid attention to the reviews below.

    Will be taking them to Trading Standards and OfCom, and if push comes to shove to small claims court.

    AVOID at all costs.
  • Reviewer
    Location
    Ellesmere Port
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Trash! Absolute Trash. This joke for a broadband is total Trash. Snail pace downloads. EE is a fraud. Impossible to stream and cannot even get emails to download properly. What customer services....they do Nothing! EE Broadband is TRASH!!!!!
  • Reviewer
    Location
    Portsmouth
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID EE AT ALL COSTS! Been with these robbers for 2 years now and Unfortunatley been away a lot so not been able to cancel the contract. The initial price was £16 a month which has now randomly risen to £30 a month for broadband alone and although it is named 'unlimited' there is NOTHING unlimited about it, it takes around 15 attempts to actually connect to the box and then after every 30 mins it cuts out and then works on and off every 10 mins or so. Absolute crap! Whenever I call the customer service I can barely understand the operator which is just embarrassing for me and the operator. Not only that but they do the same thing every single time 'let me check your internet speed' which you have to use a laptop or pc for so I have to dig that out (we only use tablets and mobiles) and miraculously after an hour or so on the phone they speed up the connection, well until the next day that is! It's an absolute rip off they sell limited broadband as unlimited by simply cutting it off randomly to minimise their costs.
  • Reviewer
    Location
    sheerness
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I originally signed an 18 month contract for superfast fibre broadband with ee. Never satisfied with the speed, even after their engineer visited,(they tried to charge me for), after 18 months decided to trf my broadband, only to be told by other providers my telephone wire could not deliver 78mb. arguing that It can, cause im paying for it, I decided to test my download and upload speeds... 5 to 10 download, a bit better for upload.
    At this time ee decided to call me , to ask, how happy I was about my upgrade and renewal contract. I thought the guy was not from ee as I didn't renew my contract. Any way it turned out he was genuine, and he agreed, testing at his end, I was only getting 17 something or other, which was very low, and cant be fibre, (that's why I thought him a fraud). I now contacted ee, saying ie...im getting 5 to 10, someone claiming from ee says im getting 17, which is very low, explain. The lady said, ermmmmmmmmm doesn't seem you getting fibre at all. ( later now 14/10/15) I think I understand why.* When they talk you through the process, you have a choice of ???? and fibre, I wasn't given that advice, so all along I was not on fibre...
    They agreed to refund me £110, which is only 1 years of charges they charged me. (not the 2 years I was with them), But agreed to £28 per month, with two months free, for the extra year they owed me, being £10 less than I would have paid in the past. Holding me to randsom, so to speak. They should have said, sorry, we charged you for two years for a service you could not receive, ie between firbre and super fibre...here is 220 refund, then they should have said, we owe you the difference from 17mb to fibre, so here is some extra money for a service you did not receive. I had in the mean time needed to cancel with sky, my new chosen provider, to ensure I got at least some money back.
    I received a text message, saying my new switchover to their basic fibre was ready, Took day off work to be ready...Only to be told .ermmm by midnight. Next day 10 am no internet...called to be told and given a ref number, it to be escalated and someone will call back at 12, they never did. I called at 1.30 to be told, expect a call by 3pm.I called at 4 to be told, expect a call next day. called customer services, to say if im not connected tonight, I will leave, as I will not take a 3rd day off work.
    Just so happens my boarder works for sky, and my son in law, father works.........for guess who????????? Came over to see if I was doing something wrong.........NOPE, not me. EE, just had not switched me over to the new router. My friends, reinstalled my old router, which I am using to type this message on.

    So why text and email me, I am now switched over, and they will monitor me for the next 10 days? Why bother to pretend there is a tech fault when there isn't one? obviously there isn't one,as im now rehooked up to my old router and system...Ref number for ee complaint to be sescalated at 10 am is1725837, no one called at 12pm, then to be told at 3, again no one called, to be told they call the next day. NO WAYS AM I TAKING A THRID DAY OFF WORK.
  • Reviewer
    Location
    ig2 area
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Even the smart TV DOESN'T WORK ...

    The net drops very often and it is not reliable nor fast at all .. 27 a month wasted money
  • Reviewer
    Location
    Morriston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I've been with EE for nearly 2-3 years. The broadband itself has always been fast even when many people were in the house.There were many times, however, that the connection would cause so much disruption with high ping during gaming. It wasn't consistent. Until finally the router or cabling itself is faulty. We tried contacting customer service for a week, never had an answer. For a week me and my family suffered ping from 100-5000ms. Download speed was average 4-8mbps. We couldn't be bothered to spend $40 over monthly for such poor customer service and internet. Glad we changed from EE.
  • Reviewer
    Location
    manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This EE company should just go bankrupt. with the service they are providing, plus the enormously slow internet speed. They seriously don't deserve getting pay by the customers . Im on a plan with 15 pound per month, with internet speed of 20 mbps. which im only getting 10 mbps normally. the worst is that I sometimes get internet speed below one mbps. which is equivalent to no internet. So i am just warning the home broadband buyers. Please never go for this broadband, or you are just wasting your money.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely diabolical. Painfully Pathetic speeds almost every day all day. A regular speed test on multiple sites shows an average of 0.17mbps down and 1.6mbps up which is slower than dial-up back in the 90's. How they can call this the "fastest 4G" in the UK is beyond belief. Simple sites like Google can take up to 2 full minutes to load, any kind of streaming/watching videos is next to impossible even at the lowest picture quality due to the constant buffering/pausing. Customer service is a laughing stock. Each time I've called to complain I get the same old excuse "restart your router", "the mast is down" blah blah blah. Always claiming there is no problems in my area but clearly there is.

    It's just not worth it guys. They will lure you into a contract with the false promise of "great speeds" and "top quality service" and then once they have you tied in you will start to quickly experience problem after problem and they won't give two pennies about your service as long as they are grabbing your monthly payments. Save yourself the headache and look elsewhere.
  • Reviewer
    Location
    Aylesbury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with EE for over 3 years for internet, I started on a basic £17pm package on an 18 month contract. My speeds were/are abysmal, topping out at 15mbps on a good day but this was manageable. Once my contract was up, I started to pay £22pm on a rolling contract (OK, I guess new customer deals not applicable for me anymore) that's fine. Forward to January 2020, without informing me at all, my monthly price had shot up to £32pm.... For 10mbps! The problem with this is not only am I paying fibre optic prices for low speeds, but they didn't even tell me. Currently, its July 2020 and I have over £100 of debt on my account! I explained it to them but they seemed disinterested. I set up a payment plan to clear the balance. However, immediately after getting off the phone to them, I realised my speeds had been restricted to less than 1mbps (pretty much unusable) I called them up to discuss this and they said there was nothing they could do. Believe me when I say: Never trust this provider. They will over charge, increase bills without telling you and restrict your already weak Internet service. I don't know how they continue to get customers with this business model. Absolutely the worst ISP I've ever had contact with, avoid at all costs. They will rip you off, especially once you are a loyal customer. I'm pretty disgusted with them and I'm writing this on as many review websites as possible so more people are aware of their scams. Beware!
  • Reviewer
    Location
    Eastbourne
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Into my 3rd month of an 18mth contract. One of the original emails from EE guaranteed a min 30mb download speed...70% of the time this is OK, but I have noticed that this frequently drops as low as 5MB download rate in the evening, despite multiple resets and calls to customer service, it still continues....I would suggest that this probably breaks their own terms and conditions and I will be seeking to break free of my contract as soon as I can....£27 per month for 38mbps ADSL to fibre cabinet with unlimited data......not good enough.
  • Reviewer
    Location
    Blackburn
    Reviewing
    EE
    Date
    Comments
    I am not even going to give it any stars

    I wish I had read these reviews before I swapped from Sky to EE - I would never have bothered - the broadband is the worst I have ever had - as soon as we have a couple of devices connected we get shocking speeds and it's really frustrating - as soon as our contract is up we will be going straight back to Sky - DONT WASTE YOUR TIME ON EE BROADBAND
  • Reviewer
    Location
    N. wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My broadband was installed and ee thought it was acceptable for me to have speeds of. 0.5mbps the customer service department is unhelpful amd technical support dept is utterly useless. Avoid ee at all costs I've been allowed to end my contract without penalty
  • Reviewer
    Location
    Moreton in Marsh
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I got my act sorted when told that fsnet will be discontinued end of May and signed up to Gmail and sorted well in advance only to find orange / Ee continued the server until today which caused some problems this last month but today I have not been able to send or receieve emails and was told when I phoned 10am that by 6pm all should be fine. A busy day running a business with no email and now just finished 9.30pm and no one available to talk to. Nice some can finish early and leave behind faults and poor customer service until the next day. What do I do in the meantime unable to run my business...and where is my refund of months payment of poor service, if I treated my clients like this and just 'walked off' leaving problems on a very important change-over day, I wouldn't exist. I would have thought all working through the night to make sure the inconvenience caused to customer resolved....
  • Reviewer
    Location
    United Kingdom
    Reviewing
    EE
    Date
    Comments
    EE are TERRIBLE!!!! DO NOT use them however much they will give you a cheap price!! DO NOT I REPEAT USE EE!! awful customer service, terrible phone lines, no technical support absolutely DREADFUL COMPANY
  • Reviewer
    Location
    Edinburgh
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I am quite happy with EE's service. Speeds are close enough to the advertised 76mb.

    Negatives are that I had BT before and they were almost flawless. Every now and then late at night, EE's service disconnects for 10 minutes or so, which is very irritating.

    Also their offer of free Norton Security Premium is nonsense, as the process to get it does not work and neither EE, nor Norton have a solution. This is false advertising.
  • Reviewer
    Location
    Padiham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I felt I had to leave a review, as my own experience with EE Broadband has been very positive. I think it helps that my house is fairly close to the local exchange, and my phone line was installed only a few years ago (the previous occupanats had Virgin and the BT line had been cut out). Do not underestimate how much difference good quality cabling and filters make to your broadband experience. The speed estimate for my property is 14.0Mb, but I generally get a real life speed of 16-18Mb, which I'm very happy with. Before EE I was with Sky, and before that 02. Neither of those services were as quick or as reliable as EE has been.
    As an extra little known benefit, they do a 12 month line rental saver, like BT do (or at least did). If you pay 12 months in advance you save at least 10%, and they also give EE mobile customers £5pm off, and will do good deals if your contract is running out.
    In my case it was £132 line rental per year (equivalent of £11 per month), and then I pay only £5 per month for unlimited broadband, unlimited landline calls and 1000 minutes to any UK mobiles.

    And no, I don't work for EE!!
  • Reviewer
    Location
    South East England
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The worst provider I have ever used and I should have known better. Even mentioning "EE" and "broadband" in the same sentence sounds odd, unless the words "slow", "painful" or "mindbogglingly bad" are also used.

    The speed; my mind was blown at how bad internet speed can be. 75% of the time I can't even watch 240p YouTube for more than 3 seconds before it has to buffer. I have had to give up trying to play any game online because the speed is just so bad. Speed tests show results of 100kb per second. I would have more success carrying the data packets to and from the server myself than have EE do it.

    Customer service said they would send someone within 3 days to fix the speed issue, took 7. Didn't fix it and said they'd be back in 2 weeks to sort it out. They said something about BT screwing up the line.

    Ill give them this, EE are reliably bad. Well done lads. The worst reviews for broadband I've seen and know I know why.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Simply put, this so called broadband provider is ripping off every single person they can, and if you ever have a problem, then be ready for the battle cause they will not try to find a solution for you
    Very poor provider, the worst customer service i've ever talked to, and countless of mistakes they've done to take my money without me knowing is ridiculous.
    NEVER AGAIN will EE take my money.
  • Reviewer
    Location
    Rotherham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid like the bubonic plague. I opened two contracts out and internet is slow as slugs. Issue cannot be resolved by the internet so you have to call and speak to them. Intercut cuts off and slows down very annoying, tech team can't do much as well. Really don't know what to do feel like I've been scammed. Don let fall for the cheap price if you u get is a rubbish connection.
  • Reviewer
    Location
    glasgow
    Reviewing
    EE
    Date
    Comments
    pathetic not what they promised
    cancelled after 3weeks wanted 299 pounds
    not fit for purpose not recomended
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Comments
    This was a nightmare to set up. I ordered broadband on the 15th of October and I called in on the 28th to hear their service guide say I'm still on track to get service on the 30th. I wait until the 5th and their support staff then tells me that the order got cancelled because they had tried to contact me but couldn't. I have no record of any missed call from unknown numbers - they did not contact me. I know they have my number too; I've gotten texts asking for feedback after I've called customer service.
    They ask me if I want to place the order again and I do like a naive fool. ("insanity is doing the same thing and expecting different outcomes"). I have to wait another 8-10 days for this to come through.
    I get a text on the 19th asking me to call to sort out my landline. I give them a call and they tell me my order is canceled again!
    I can't believe that they don't have the courtesy or the common sense to inform their customers of such an important change in their order status. If I don't call them, I don't find out until there isn't any working internet.
    The technician cannot explain the issue with the landline that is causing the order to repeatedly cancel. I have to tell the technician to stop the install. He then transfers me to the billing department to get my landline fee refunded. Then I get transferred to the service department to get the order itself cancelled. I can only imagine how antiquated their systems must be.

    Look, I saw the same deals that you did with the vouchers. I stuck without internet for 1.5 months thinking this would get resolved. In the end, the technician had no confidence that my orders would not get continually cancelled. Read all the reviews here and balance with the fact that most people with acceptable experiences won't post. I usually don't. But this was the worst service I have gotten from a major company ever. Period.
    Buyer beware.
  • Reviewer
    Location
    Pemberton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had some bad broadband in my time but nothing compares to this. Almost all the time it takes forever to download emails. No chance of downloading a complex site and as for videos then just forget it. Yes! It is That Bad!!! No responce from their excuse for a customer service department. Just so bad. Just a scam. It is like going to a petrol station,filling up with and paying for 10 gallons of fuel, only to find that you actually have half a pint.
    DO NOT GO TO EE EVER!!!!!!!!!!!!
  • Reviewer
    Location
    Torbay
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not even worth one star.
    EE has to be my worst experience ever as a subscriber to a broadband service. My connection fluctuates from 0.11 ?Mbs up to just under 17 Mbs. The upper speed would be great if it were consistent enough to actually use.
    I believe it is over subscribed and the contention ratios are too high. EE come up with every excuse under the sun but incredibly it's NEVER there fault. I would have a degree of respect for them if they could just admit it. I was going to switch my mobiles to EE but frankly they are the last company I will use now. IF I can find a legal way out of my contract it's exactly what I will be doing. If I can't then I will default and see them in court. PLEASE save yourself AVOID , WET STRING WOULD WORK BETTER
  • Reviewer
    Location
    Cambridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AS simple as this... I am trying to upload a 289mb file to google drive. it has taken an a hour and is only at 85% I can't use the internet for anything else, no browsing, facebook or anything else. (forget about watching video). this happens when uploading any large file to any website. It is just terrible.
  • Reviewer
    Location
    North London
    Reviewing
    EE
    Date
    Comments
    Literally THE worst broadband connection I have EVER come across. My phones internet actually just stops working when I connect to wifi, disconnect from the wifi and use my mobile data, perfect connection. I actually do not even connect to the WiFi at home now its THAT bad. Words cannot even fathom the immensity of how AWFUL this connection is. Sold a pack of lies from the beginning and now stuck in a contract with them for NOTHING as the wifi is SOOOOOOOOOOOOO bad I just dont bother connecting to it anymore. Contacting BT as they are happy to pay the fee for leaving their contract if I move to them - anything is better than EE!!! No joke, do NOT sign up for non existant internet with them. Was told connection strength in my area is great, I cannot even attach documents to emails.
    Thanks for absolutely nothing at all EE, you guys are literally scamming people your connection is that bad.
  • Reviewer
    Location
    Sheffield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Omg they billed me for £80 and connection fee £50 when I called they said they won't charge me for connection fee.i called EE and the guy who was on phone was so rude to me and kept saying omg are you even listening to me.ee broadband got the worst customer services ever I wish I never took they broadband. Don't go with EE waste of time arguing with rude staff
  • Reviewer
    Location
    london
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband provider. Terrible connection, very intermittent. Dreadful customer service !!!!
  • Reviewer
    Location
    South Somerset
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Quite simply the worst broadband provider I have had in 20 years, and that is comparing to services that were operating 20 years ago. Constant multiple drops per day - no internet. Get disconnected from Teams/Zoom calls, can't watch TV since it is all network stuff these days. This is 2021 people, I feel like I live in the dark ages with EE as my provider. I actually think I could do a better job. And before you ask, it is not my cables in the house, I have had them checked and EE sent an engineer to sort it and they couldn't find the problem. I have switched routers and the problem remains. I didn't have these problems in this house with either BT or Sky Broadband although I wouldn't recommend Sky either. Just simply useless and I'm not sure how they can hold me to my contract when they are not providing what they promised - reliable speeds that don't drop out every day.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE is a terrible firm, they respond to no customer service requests and do not do what they agree to in person. They make me embarressed to be British
  • Reviewer
    Location
    DARWEN
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE Broadband is awful I have had non stop issues with it since I got it 11 months ago and cannot wait to leave, Also like to add that the customer service I have received has been well and truly disgusting and when my phone contract is up I will be leaving them for sure.
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Comments
    i would never recommend ee broadband to anyone very slow broadband speed rude customer service
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    OMG!!!
    I have cancelled my custom with them and happily paid the disconnection fee. The service and reliability was so poor I got fed up with calling them on a near to everyday basis.
    I truly hope others see this review and not make the same mistake as I did. The Sales execs tell you the line will become stabilised but doesn't. Pure and utter filthy lies.
    DO NOT use EE.
  • Reviewer
    Location
    Suffolk
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!!
    I almost made the mistake of switching to this clueless provider who cannot even get their activation dates or order processing right. Thanks to EE I am now without broadband or phone service. When I contacted them their excuse of a customer service team leader did nothing but aggravate the situation further. I wish I had read their reviews before even thinking of joining them. I have complained to Ofcom and will not be touching these EE jokers with a 10 foot pole!
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    EE
    Date
    Comments
    The WORST company I have EVER come across. DO NOT WASTE YOUR TIME OR MONEY! The WiFi turns off every single night without fail and funnily enough it always seems to happen once the office are closed therefore I cannot contact them.
  • Reviewer
    Location
    Sunderland
    Reviewing
    EE
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Worst broadband ever. Works for two hours of the day then that's it. Would definitely not recommend to anyone ever. Waste of money and time. Had 3 engineers out and still nothing has changed, in fact it got worse. Just as bad as the mobile service.
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Very satisfied now after upgrading to ee fibre broadband from ordinary broadband connection they provide.
    Fibre is brilliant giving 38 mbs as promised.
    Ordinary broadband was just 4 mbs although it said it will be around 7 mb.
    But all sorted now and getting a good deal.
    My contract was just 6 months old and they still allowed me to upgrade to fibre without any extra charges.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet was terribly slow during the first few months. After the 12 month contract we decided to end the contract because we were moving out. Customer service told us that we had to pay an cancellation fee of £29. Unacceptable. We didn't sign up for this. If we knew this from the start, we'd steer clear away from this company. never using it again. I hope others don't too.

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