EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 505 customer ratings since 2021-08-14 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,562 Customer Reviews over 40 pages

  • Reviewer
    Location
    Wiltshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BE WARNED A WASTE OF TIME AND MONEY! AVOID EE. Finally come to an end of a 12 month contract with EE and it has been the worst home broadband company I have had the misfortune of dealing with. Unable to use any device at anytime for the past 12 months and have spent hours/days going through the same test procedures with Indian call centre who on over a dozen occasions was promised call backs that never happened. I finally spoke to a UK call centre who couldn't have cared less. Thankfully I have unlimited tethering with Three mobile so I could work from home on a faster 3G signal than the broadband I was paying for. I was was with a company called Primus before with no problems. Poor beyond belief and unable to exit my contract unless I paid in full for the remaining term! AVOID
  • Reviewer
    Location
    Crewkerne
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I first joined It was called Orange home broadband and the connection was really good along with the customer service. Then they changed to EE and just like their mobile broadband service its gone down hill. India call center staff are rude they cut the line. I had to go through the same fault diagnosis each time i call in for the same fault. I emailed customer services with a complaint and told them i wanted out. They do not know their ass from their elbow as i was given 2 months free broadband as a credit by one customer service person and lwr our of my contract with out being charged by another. goes to show they do not read noted on the account. My mother is having the same broadband issue as me with it cutting out ans slow speeds. Some websited think i am outside the UK. All i will say is stay away from EE.
  • Reviewer
    Location
    Durham
    Reviewing
    EE
    Date
    Comments
    I would never recommend EE to anyone, nothing but a joke. There call centres aren't much help either. There told me I had anytime calls and when I came to check my bill online it said I had ranked a 61.00 call charge up only to be told I was on weekend calls only. I'd say well clear, Rip Off Merchants
  • Reviewer
    Location
    Doncaster
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    got barred for not paying bill due to changing banks and benefit problems was told it takes 24 hrs to turn back on well 24 hrs have gone and still off phoned up again today and was told it takes 36 hrs but they are quick at taking your money total liars leaving ASAP poor speeds poor connection and poor customer service not happy
  • Reviewer
    Location
    Norwich
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    If you have the misfortune of getting the Indian call centre (ICC) EE customer service are painful. A call will take twice the normal amount of time it would otherwise.
    Connection was awful - broadband kept buffering on all devices
    After calling to complain the ICC cut the connection for our BB completely.
    EE ARE TRULY BT LEVEL APPALLING FOR BROADBAND. FOUND SKY FAR FAR BETTER
  • Reviewer
    Location
    Westcliff on sea, Essex.
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible connection issues continually for almost 14 months now. Continually cutting out with download speeds of a shocking 7.42mps as measured by BT speed test and upload speeds of 0.67mbps. Sick to my stomach of the EE spiel saying they are the best company yadda yadda, total rubbish! Post office Broadband provided a far more reliable service with consistant speeds of 17mbps for a single house which catered for around 4 devices with no trouble. I can only connect one with the EE contract and it is still cutting out. £20 a month for this so yes I am fuming!! They also guarantee at least 10mbps so they have fallen short of their own contractual promise! Aiming to take this further, such a rip off!
  • Reviewer
    Location
    Harrogate, a North Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would like to say how disappointed I am with EE.
    I have reported faults several times and kept getting fobbed off. On my third call an engineer was booked. I received a text confirmation almost immediately. I was not surprised no one turned up.
    You sent me a text survey in which I slated your help desk. You did not respond to it.
    As a result I have switched providers.
    True to form you have not been in touch once since, you have even cancelled my broadband 3 days before the new one starts!
    Rest assured my grievances will be posted on any public media site I can find and will be advising as many people as possible to stay clear of EE.
  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved from Sky to EE. Regret it so much, Spend hours on hold to try shocking service promised call backs none received. AVOID AT ALL COSTS
  • Reviewer
    Location
    Wootton Bassett
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Used EE for phone installation and broadband in new build property due to outstanding value (unlimited broadband, free weekend calls, prepaid line rental discount, £100 Amazon voucher, half price line installation, free Norton anti-virus means I only pay £5.66 month). Slight issue with initial online order where only phone was setup, but customer support honest enough to admit their error and broadband followed initial phone line installation 7-days later. BrightBox router easy to setup. ADSL speeds OK for my distance from phone exchange; I only need eMail / web / software download / YouTube so ~6Mbps adequate. Cannot fault the value and so far service has been reliable
  • Reviewer
    Location
    Jones
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Do not get if you are a business owner or freelance worker!!!

    I purchased EE broad band switching from sky-
    (BIGGEST MISTAKE I COUOD HAVE MADE!!)

    EE connected me to the internet 4 days late; after I had phoned them 4 times, on two of my call they hung up on me.

    After being connected 2 days my wifi box was stopped working. After hours on phone they said they would send a replacement in 3 to 5 working days. One week later I had not received it. I called them up again to discover they had not sent it. A week later it arrived.
    My business spice switching has lost £1000s in lost services and unspeakable amounts in lost customers.

    If you like me are a business owner. EE WILL NOT COMPENSATE FOR LOST PROFIT.
  • Reviewer
    Location
    OLDHAM
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    CALLED EE TO UPGRADE 2 PHONES ON MY ACCOUNT. AGENT ASK IF I WOULD ALSO CONSIDER CHANGING MY BT BROADBAND SUPPLIER TO EE, TOLD ME ABOUT COSTS AND HOW SEAMLESS THE PROCESS WOULD BE SEAMED REASONABLE.

    TODAY, THE BROADBAND SERVICE DIED.

    CALLED EE TO FIND OUT WHAT HAPPENED, THEY BLAMED BT FOR TURNING SERVICE OFF EARLY ANF THAT IT WOULD TAKE 10 DAYS TO RECONNECT.

    IF YOU NEED THE 'SEAMLESS' TRANSITION THAT WAS PROMISED, PLEASE AVOID IT, OTHERWISE YOU MAY FIND YOURSELF WITH THE LACK OF CONNECTIVITY I'M NOW FACED WITH AND I RUN A BUSINESS THAT NEEDS A RELIABLE SERVICE.

    i SHOULD HAVE ADHERED TO THE OLD PHRASE, IF IT AINT BROKE, DONT FIX IT.

    EE BROADBAND SWAP WITH EXISTING ISP,.....STEER CLEAR!!
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The consistency of service provided by EE is absolutely shocking I get a better speed using my neighbours wifi than I do using my own, it's nearly as bad as the barley operating 3G service I receive on my 4g contract,
    Sometimes the broadband is so poor I end up tethering my phone ( maybe that's why they gave me moor mobile data)
    Do yourself a favour and don't bother with these muppets
  • Reviewer
    Location
    Herefordshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Totally unreliable. Lose connectivity all the time. It was okay before I switched.
  • Reviewer
    Location
    Worksop
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish. Changed from Talktalk which was bad and EE is much worse. Went from 8mbps to about 0.5 to 1.

    Utterly useless and drops connection on a regular basis after 10:30 PM
  • Reviewer
    Location
    North London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Very unreliable
    Very poor customer service
  • Reviewer
    Location
    Doncaster
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am writing this as a balancing exercise, reviews are often biased towards negatives as those experiencing poor service feel the need to share their issues whereas those experiencing a quality service just take it for granted (the service is just as it should be) and make no comment.
    My own personal experience of EE has been good speeds and very reliable.
    Customer service though rarely used has been prompt and efficient.
    A recent fault resulted in crackling on the phone and seriously reduced broadband speed.
    This was correctly identified as a fault on the local loop and passed by EE to Openreach for a home visit.
    It was resolved in a few days, the fault being located as a bad joint on the outside of the house where the underground service cable had been extended to continue to the master socket.
    The only other issue I have had in my years with them was a loss of internet for 2 days, but that affected multiple ISPs across most of northern England and wasn't under their control.
  • Reviewer
    Location
    West Huntspill
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The only question is that of cost compared to anyone else otherwise excellent.
  • Reviewer
    Location
    Northumberland
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Total waste of time
    I've wasted 7 months with them
    There broadband is the worst out there do not touch them with a barge pole
    I'm glad to be shot of them
  • Reviewer
    Location
    United Kingdom
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    PLEASE AVOID AT ALL COSTS!!

    Possibly the WORST customer service experience ever received. Very poor communication skills to new and existing customers with their initial offers and then additional charges everywhere which they never tell you over the phone. You then call to rectify MANY TIMES of which you are always assured its sorted only to find the following month you are charged at rates your not expecting!! Tried to leave as I though a 14 day trial period should start from when your ACTUALLY have the product to use only to find that due to having to wait 3-4 weeks for the broadband to be activated actually counts to your trial period....... work that one out?!?!?!?!?

    Just literally waiting for the next thing to have to waste my time on the phone to them about the next c$*k up they make.

    To top it all off, the actual product of the broadband is very poor quality and very slow.

    As soon as my 12 month contract is up, I'm off!!! They couldn't give it away to me if they tried!!!

    DREADFUL BROADBAND PROVIDER AVOID AT ALL COSTS!!!
  • Reviewer
    Location
    Dudley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE home broadband NO NO NO Stay well clear rubbish full of lies never been right since been installed they tell me bt fault I've told them cancelling with out paying any thing failed to tell me from 5 -12 they turn trafficking on they told me when I tuck it out they wouldn't do that can't wait to get sky because hen the router come I'm gladly going to take ee router out side and smashed the thing with a slead hammer they should take away the 6 months nightmare me and my Mrs have had when sat down to have tea buffer buffer buffer lost connection
  • Reviewer
    Location
    Richmond, North Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Our experience of EE is dreadful. When we signed up we were given a switchover date of December (before Christmas). Came the day and it was delayed into January but as BT had been given notice, BT stopped our broadband so we were left without broadband despite EE's claim that the switchover can be done seamlessly. When I complained to EE and told them that I relied on the service to access my business emails they told me that to use it for business was illegal and that anyway I would just have to wait 7 / 10 days until they could connect me to EE's broadband. I got on to Ofcom who gave me the number EE's head office and got the switchover sorted with a loss of broadband service for just a couple of days. When we did get connected, the service was so iffy we found it unusable - it was slow, kept cutting out usually when writing emails or preparing messages on Ebay or Facebook so we would loose the messages before they could be sent. I can tell you I was in the doghouse with "her indoors" for changing service provider as she had rad that EE had a very poor reputation. Complained on Facebook and got a response and eventually received an emailed instruction to change settings which worked for a couple of days but back to same shaky connection. I have sent a very frustrating day trying to connect friends and relatives of Facebook but it keeps cutting out. We never had this problem with BT and TalkTalk before that. The other frustrating problem is trying to contact EE and speak to a human being; calls to them can be 20 -30 minutes before you do and even then I can't understand them and they can't understand me. So, if you are tempted by EE's offer just DON'T TAKE IT UP - you'll be sorry if you do. I am. Signed Mr V.
    Angry
  • Reviewer
    Location
    Enfield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Replaced my Tescos with EE as it was cheaper. Sometimes the speed is good but for the most part the pages keep dropping out and you have to cancel the page and re load again which is particularly annoying on pages like banks where you've filled in your passwords and secure info. Am moving to Staffs soon and to be honest I would go back to BT as I never had an issue with broadband speed :)
  • Reviewer
    Location
    Liverpool
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worst service I've ever encountered from any company I've dealt with. Broadband connection regularly disconnects and have had some of the lowest speeds since they took over as my ISP

    Shockingly rude call centre in Asia defending their disgraceful level of service.

    Wanted to cancel but told I would have to pay a cancellation fee despite their terrible service.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Awful broadband speeds and even worse customer service. Excuses for poor speed ranged from "a problem at the exchange" to "it must be something your doing wrong". Changed provider = no more issues. They really don't care about customer service or customer retention. Avoid!
  • Reviewer
    Location
    Southport
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish! Broadband buffers all the time, impossible to watch a film. Customer service in Pakistan is diabolical, they lie saying the new settings need time to adjust. I had talk talk in a remote area before moving here, with no problems. Will be leaving ASAP
  • Reviewer
    Location
    b26 2tl
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ee are a joke. ee told me i will get 12 to 14 meg. i get 0 to 8 meg
  • Reviewer
    Location
    Chorley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely rubbish. Struggle to watch BBC I player, stopping every 10 - 20 seconds buffering.
    Internet connection keeps dropping out.
    11 more months of this rubbish.!
    Can't contact customer service any way except on the phone were you are on hold for 20 mins. Then you get a foreign call centre! They can never help. Help me please.
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Poor at night slow as a sloth and drops out a lot.
  • Reviewer
    Location
    Bury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst, worst, worst, worst broadband I have ever used. Switched from Talk Talk thinking I was getting a better deal, but that was a huge mistake. First had it installed back in September, well they didn't connect in time so had no internet for a week. Then they said the fibre broadband doesn't work in my area AFTER I switched. At least once a week the internet stops working. Then goes back to the same rubbish speed it provides. Not enough to even download/stream content. Youtube is a no go area at times. For the past 3 weeks my internet has been the equivalent to the dial up internet from the past. Customer service staff has gone as far as to ask me to get a screw driver to unscrew my phone socket. As far as I'm concerned, you bring an engineer to my home and do what you think needs doing. After 4 awful months with EE, I'm switching back to Talk Talk. Your mobile network is just as bad by the way.
  • Reviewer
    Location
    Devon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have had huge problems with our EE home broadband, since moving house at end of August. Firstly, it took them almost 5 weeks to provide us with broadband at our new address, various 'go live' dates were given, none complied. When we finally got connected, the speed has been unstable and very slow a lot of the time. A truly appalling experience which maybe explains why we are moving to a new provider next week!
  • Reviewer
    Location
    Halifax
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Pitiful clowns providing a truly woeful service. Their technical helpline is welded to their own script and reaches new lows in unhelpfulness. My supposed 18mbs connection is more often around 1.9mbs. Recommend carrier pigeons instead.
  • Reviewer
    Location
    notts
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolute rubbish, customers service even worse I was on the phone 1 hour and 51 mins and was pasted to 7 departs all who could not resolve the problem in the end I cancelled. the order and ask for a refund I was told the manager would return my call within 1 hour 11 hours later I recieved the call take my advise and spend your money else where or flush it. down the the loo
  • Reviewer
    Location
    croydon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    wow…..if any one wants to see how not to do customer service
    just give a call to EE
    I would be nice to them if I say they are RUDE.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Avoid EE if you have children!! My issue is less to do with the speed of the broadband (though that's not great) but with the absolute travesty that is safe browsing with Norton. To keep your children safe from adult content firstly you must register to buy the Norton Securities software (the first year is free but you have to give them payment details to get it). Then you must download a chunky bit of software or two apps on to every device you own (two apps??? With Sky, safe browsing was done by logging onto their website and switching it on! That was it!). Next the Norton Family app disables Safari, as it can only keep you safe if you you it's own browser!! What?? What about all my keychains and history and bookmarks?? And if you go through all that with every single device in the house (we have 9 devices between us, not including 2 raspberry pi) your children are still not safe if any of their friends come and visit, because their devices don't have the two apps installed! What an utter pile of *****. I want my IP address to block adult content, just like it always has, with every other internet provider we've had. Instead I've got a phone that still has Safari disabled (even though I have now deleted the Norton apps), and I'm shopping for a simpler solution, which I will have to pay for. I intend to charge it back to EE, with a bill for the hours I've wasted on their over-complicated Norton partnership. Rubbish.



    onto each and every device your children might use (I started with mine because they jump on my phone pretty often to google something). Then in order to activate the safe browsing features the app disables Safari (or other browsers)!
  • Reviewer
    Location
    Ystrad Meurig
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We changed over to EE 3 months ago.
    EE cut us off completely every evening around 9.pm. We have no internet until the next morning when we have to reboot our modem. An Open-Reach engineer set us up with a BT modem, which worked fine all weekend no cut off at 9pm. So even though these reports from Open Reach are going through to EE, they are totally ignoring the findings.
    EE keep sending out engineers and then closing my case.
    Open reach engineers have reports regarding this issue and EE are not doing anything about it.
    I would also mention that Alana was allocated to my case last week and assured me she would ring me on Saturday, she still has not……………..
    My complaint has been escalated and then closed, it seems EE have no intention of resolving this problem even though they have the reports, they are dismissing my case, hoping I will go away. I know there are lots of other people in this situation; we need to contact Advertising Standards Agency and Trading standards.
    We are paying for a service that we are not receiving.
    Our service from EE is not fit for purpose, so EE need to offer us a price reduction or free us from our contract.
    If you get nowhere ask for a deadlock letter, I shall be doing this next.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Comments
    EE broadband is absolutely horrible. Complete and utter garbage. Staring at the buffering logo on my screens has caused me such high blood pressure that I’ve now started to go gym until my contract ends.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    EE
    Date
    Comments
    DON NOT SIGN UP TO EE BROADBAND. IVE NEVER WRITTEN A REVIEW BEFORE BUT I WAS INSCENSED. The most terrible customer service I have EVER experienced! No one knows what they are doing , no one can help you and you just keep getting transferred. You can't even complain!! Dreadful beyond belief! : (((((
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse every home broadband. If your thinking of getting DONT. It constantly goes off .not reliable
  • Reviewer
    Location
    london
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst customer service I've ever had to deal with. Since I joined my internet is nearly non-existent with no phone-line and internet for a whole 3 weeks with not a penny compensation and if that wasn't enough they keep on charging me for calls to Timeline that I don't make.
    Avoid at all costs !!!
  • Reviewer
    Location
    -Rotherham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely dreadful. A shameful excuse for a broadband provider. I have spent the last 30 minutes watching (correction, trying to watch) a 30 minute TV programme . Do you know how much of the programme I was able to watch in that ammount of time ? Just over 8 minutes! because of repeated buffering which eventually got stuck. Not impressed at all. Would not recommend. Please do yourselves a favour and avoid at all costs. This outfit doesn't even deserve to be in business as far as I am concerned. I had the same issue when it was Orange. Fell for the lies I was told at point of sale that I wouldn't experience the same problems. Should have known better! I have already phoned them up. Yes, they admitted there was an issue and fixed it. But the fix was short lived. A few months on and we're back to square one. Its not the area I'm in or my laptop as I experienced problem free broadband for several years with Talk Talk. I will be heading for the hills the moment my contracts up (or possibly sooner and with no intention whatsoever of paying any penalties for the crap service they provide). I will not be fooled into taking out any broadband with them ever again, no matter what they say to me!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.