EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 505 customer ratings since 2021-08-14 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,562 Customer Reviews over 40 pages

  • Reviewer
    Location
    Stoke-On_trne
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT PURCHASE A BROAD BAND PACKAGE from EE. There should be a health warning attached to this service. Its takes 40 mins to get through customer services and I contacted them on a few occasions, as the speed is shocking. If you want to watch a movie on line then you are going to have problems, welcome back to the early 90,s where broad band was slow as a snail and the customer services is even worst.
  • Reviewer
    Location
    Great Yarmouth
    Reviewing
    EE
    Date
    Comments
    Signed up for Mobile Broadband using an Osprey. Service is so intermittent its basically unusable. Contacted EE Technical Support and was raised to level 2 then level 3 as they agreed there was a connection/speed problem. Was advised they would call within a week. No call, so called them back, now they are saying its in hand but there is no time scale to getting the problem fixed, could take a year! but I can't cancel and have to continue paying £35 a month for a service we can't use.
  • Reviewer
    Location
    Coniston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had a small problem with my broadband and phoned the customer service who were very polite and helpful and over a few day's and a engineer who was excellent and new what he was doing sorted it all out. thank you all so much. i have been with EE for a long time and so happy and pleased with the service i have received from all the Staff at EE THANK YOU AGAIN.
  • Reviewer
    Location
    Skipton, England
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I see a lot of bad reviews about EE. So I'm guessing aside from my own personal experience, their services can be hit an miss. Though nevertheless I'll give an account of my experience with EE.

    18mth Contract 76mb Fibre Broadband and Homephone.

    I'm 19 months into using EEs fibre broadband and couldn't be happier. My download speeds sometimes exceed the 76mb advertised speeds by a mb or 2. I never seem to be slowed down at peak times and even though I use up an astounding amount of data. I've still not been slowed down or received correspondence to stop.

    In 19 months, I have not once had any outages. Always a stable connection.

    Aside from the actual product, which from my experience, has been amazing. Their customer service I have to admit is shockingly awful.

    The customer service representatives don't really seem to care. Any complaints are dealt with in a, 'not our problem', kind of fashion. Usually only being resolved after escalating the matter.

    I can understand why those who have had issues, don't rate EE highly. As I can imagine getting an issue sorted if something goes wrong can be very frustrating with EEs poor customer service.

    For me, no longer being tied down by a contract as I'm now into a rolling contract. An never having issues with my broadband and getting the speeds I'm paying for. Is what keeps me with EE. If any of that changed, I'd be gone in a heartbeat.
  • Reviewer
    Location
    norwich
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    its a shame I have to give any stars at all. having been a mobile customer and happy with the service, I bought into home broadband, 4 weeks installation time. it worked fine for the first two weeks then speed has dropped to a max of 0.2mps when it actually works at all. after spending a total of 14 hours over the following 8 weeks on the phone switching the router on and off then holding while a line check is done. then being told they will call me back and they don't. being transferred from dept. to dept. Im amazed a company can still be in business with this kind of service. but after reading reviews from all isp's it would seem that there isn't a good internet provider. much like choosing who to vote for or which bank to use, gotta find the the one who will screw you over the least
  • Reviewer
    Location
    Southampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No one can understand how awful EE Broadband is until they try it!!! It is the worst broadband in the country. They know it and just do not care. We were sold this package with a tissue of lies. Did not have this problem with SKY so we know that EE is lying when they use the "it's the line" routine. They promised to exceed the line speed that we had with SKY. We are not getting a tenth of that speed. What we were promised is nothing like the garbage that we have. We have complained over a dozen times now but nothing. They are not to be trusted. We will let this contract run out and go elsewhere. Honest advice is keep as far away from EE broadband as you can!!
  • Reviewer
    Location
    Stoke
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There is slow broadband, there is really slow broadband, there is dire slow broadband and then there is EE.
    This EE broadband is lousy, unuseably slow, unreliable and the service department do nothing to fix it1
  • Reviewer
    Location
    England
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst wifi we have ever had, it is stupidly slow and most of the time wont even load up a page even though it says it is connected.
  • Reviewer
    Location
    Kingston Upon Thames
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Simply terrible service. Since the broadband was purchased, over 6 weeks have passed. The line installed is still yet to be activated and the broadband box has only just been delivered. The only thing bright about EE is the name of their broadband box. I have nothing good to say about their service. The previous phone call included being put on hold for 20 minutes to attempt to register the account. This is unbelievably abysmal.
  • Reviewer
    Location
    worcester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This Broadband is absolutely crap I have ever had. Totally and strongly not recommended to anyone who wants to live long and happy life.
    Minuses:
    -disconnects at least few times a day
    -speeds are very low, down and upload forget it.
    -price? is not worth to spend a penny
    -I have never make such a mistake, please warn you DO NOT buy it
    Pluses:
    none
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE is Abysmal. ABSOLUTELY ABYSMAL!!!! Often I simply cannot log on! Then downloads hover around the 1Megabite per second mark. Unbelievable! All that I was promised has not materialised. I cannot use one device, let alone mulitples. I often cannot access my emails. It is impossible to watch a video and as for linkin up with my Amazon FireStick....well that's hit and miss, with buffering, freezing and always defaulting to the most basic definition. I have quite literally lost count of the number of times that I have complained to their idea of a customer services section. Nothing....but NOTHING GETS DONE!!! In a Nutshell... EE is absolutely ABYSMAL!!! I cannot wait to get out of contract. I may even pay to exit, that is how numbingly bad EE is!!!
  • Reviewer
    Location
    Chepstow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely diabolical service.
    Was informed it would be a seem less transition from BT to EE, that was not the case, they took over the phone line knocking out our current supplier on 21st Dec, then 5 days later the Internet should have worked, but the phone line went dead.
    An engineer was sent out on 31st December. So not Internet connection for 10 days.
    All sorted broadband and wifi up and running, so installed the TV box, well complete waste of time, the channels are constantly jumping, can't receive channels 1-5. Retuned it so many times it's driving me mad.
    Cancelling service and going With Sky. They also had the nerve to email me e a payment was due, safe to say they had an irate call which resulted in them offering me a months free service, still being cancelled as diabolical connection that does not work.
  • Reviewer
    Location
    St Ives Cornwall
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They are a bunch of liars. Router Packed in. 2 Agents assured me I would have a replacement by 22.12.17 - nothing! Complained to discover they never dispatched a replacement. New Agent profusely apologised and said he would dispatch immediately. He also lied. Then got tracking number which you can’t check anywhere online and when there is still no router and I call to chase, I’m told it was in late dispatch and I should receive “tomorrow”
    I am switching if this package does not arrive tomorrow!
  • Reviewer
    Location
    Northumberland
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay clear. I had my broadband connected 6 days ago and today and today they try and take £91 from my account. Broadband wasn't turned on until a week after the promised date. I signed up for a half price deal, never got it.

    Phoned costumer service to discuss and I have to say to phone operative was dam right rude she told me the half price deal I was promised would be applied within the first 12 month. My advice is to stay clear
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SHOCKING! First of all when we fitted the box the internet signal was very poor, would rarely connect and if it did it was painfully slow. Spent HOURS on the phone to numerous ''support'" team members. Who promised ring back yet never did. Finally sent somebody out to have a look, the Internet worked for a few days and then stopped again. Definitely cancelling as I have wasted hours on the phone, rescheduling my work day as they cannot specify what time somebody can come out to have a look they only give a 24 hour window - very helpful!! On the phone now to cancel. DO NOT go with EE broadband
  • Reviewer
    Location
    Bolton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband i have ever experienced. Being I loyal EE mobile user, I decided to try their broadband.Apart from getting 5Gb data boost, theres nothing positive to it.It keeps disconnecting and the speed is terrible at night time.If you are thinking of getting their broadband, please don't. you will regret the decision.
  • Reviewer
    Location
    central london
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet ever. I pay £30 a month for 72 mps so that online games are completely unplayable, I live in the city centre and my ping on eu servers no matter what game I play is in the 90's and 100's most of the time. Downloading anything takes way longer than they should (took me 8 hours to download league of legends). Watching any movies or videos is pointless as it always ends up stopping and buffering even on low quality. I've asked for help from ee many times and all they've done is basically shrug me off every time. No. 1 internet service provider my bumhole.
  • Reviewer
    Location
    london
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    this is sincerely the worst service anyone can experience and a total rip off too - billing is day light robbery and you have to spend hrs on the phone to put it right! have to pay cancellation fee at the end total rip off! AVOID at all cost! slowest speed I have ever experienced rude and inefficient service and miss billing! go with virgin media!
  • Reviewer
    Location
    Birmingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been waiting since the day I recieved my router- for over a month- for EE to fix it as it's never worked. I've been passed around between Ahmed and Gourab and Raheem repeatedly. They tell me a higher tech team will be in contact, that never happens.
    They diagnosed me with a line issue, now they tell me they need to diagnose it again, and for that I need to go out and pay for a landline phone to perform the tests myself again. They tell me that if they send an engineer who finds there's no line fault, they'll charge me £50-60 for the job. I told them I will eat them if they do this.
    I've called them so many times now that I can tell you their entire 'on-hold' play list, which includes the likes of Katy Perry, Foo Fighters and Pixie Lott. I feel like Alex from a Clockwork Orange, with my eyes pinned back watching the horrors of terrible customer service and outsourcing.
  • Reviewer
    Location
    Wigan
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Ordered EE Fibre before reading any reviews but I needn't have worried. Modem came on date promised. Was installed on date promised (they did all the switching for me) Speed was better than promised and finally tv box came on promised day. Excellent service with which I am well pleased
  • Reviewer
    Location
    Nr Taunton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Avoid at all costs! One week after our supposed switch date and EE have no idea when our broadband will be switched on, we haven't received a hub and they can't tell us when it will even be sent out to us. Blaming BT as EE say it is a department of BT Openreach which is responsible for sending out hubs & activating broadband however BT dispute this.
    EE customer service appalling, they couldn't care less that we have been without wifi and will continue to be for the (un)foreseeable future - so we've switched back to BT back obviously now have two weeks' wait until that switch on date!
    Total nightmare. Don't bother!
  • Reviewer
    Location
    Prestwick
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved from Sky Broadband due to price increase. Speed dropped from 5+Mbps to under 1Mbps and connection kept dropping. Phoned customer service 4 times regarding this eventually they sent a BT Openreach engineer. Nothing wrong on BT side. It took over a week for EE to do anything. Speed increased to 5+Mbps for about 1 week connection still dropped then speed dropped again. Now 0.9Mbps or less on a good day. Customer service here I come. I was promised a credit on my bill
  • Reviewer
    Location
    Northallerton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE has the worst customer service I have ever experienced first I ring up for a mobile contract only to be told I can't have one unless I also take out broadband I explain that I am already in a contract he replies saying that they buy out contracts and I don't need to do anything at all I ask if my you view box will still work (3 times I asked) his reply yes it will.. Next day I get an email from Talk Talk saying I owe them money so I ring back up only to be told I have to pay my contract off and they will reimburse me. I agree to stay with EE. My EE went live today only for my you view box not to work, I ring up again to be told the speed is too slow so no it won't work. I try to reinstate my Talk Talk only to have to do a new order which will actually cost me more than I was already paying and will be two weeks without Internet whilst I have exams and need to study!!! I ring EE back up the customer services are good and the guy was helpful I then look at my bill which has an outstanding charge on for 33.02 how can I have an outstanding charge on something I have never used?? And I see a 'deposit for service' of £50.00 has also been taken out of my account something I new nothing about! He never even told me how long the contract was for! This service is horrendous and has resulted in me spending time I should be spending studying re ordering a service I already had and was happy with. Absolutely disgusting! It annoys me I have to even give them one star!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Comments
    ABSOLUTELY ABYSMAL. Have been with TMobile for years and never experienced any problems. In November 2013 I went for an overdue upgrade. My new contract was unexpectedly taken over by this company called EE.I was promised 1,000 free minutes, unlimited texts and very generous internet. After just three weeks, they have changed my direct debit payment date without asking and I have discovered that all my ex fellow TMOBILE customers are now being charged to call me and lose their minutes in doing so. Had I been informed of this when being sold the contract then, obviously, I would never have accepted it....which is precisely WHY I wasn't told. My husband's TMOBILE bill has now DOUBLED and he went way over his minutes as a result of his calls to me. Needless to say that I was completely fobbed off by EE customer services who decided that it wasn't their problem and that my husband had to sort it out with HIS provider! I feel that I have been totally missold this product. I have never read so many terrible reviews from dissatisfied customers regarding one company. I am prepared to pay the fee just to release myself from this dreadful company. Extremely unhelpful, discourteous and allround rude call centre operatives (British! )Buyer beware of the upbeat contract seller as, once they have you in the palm of their hand, they couldn't give a damn about you. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO ENCOUNTER. I can't even give them one star. Awful
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking customer service. Avoid at all costs!!! The free Norton virus software that you get with the broadband is a con. If you have the latest software on your Mac then the Norton is not compatible!! I have been on the phone to them for 45 minutes, passed between about 5 people all of which couldn't be bothered dealing with my complaint and so passed me to some other person to deal with. I hae been on hold for about 15 minutes and then told to call them back in about 30 mins as the systems are 'slow'. One bloke was very rude and refused to give me his name and job title, so he passed me on to someone else. Avoid!!!!!!
  • Reviewer
    Location
    Poole
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Never actually let the line went live because their pre-sales service was so bad.

    - First guy who 'sold' the deal to me gave me factually incorrect information.
    - The deal turned out not to be as advertised.
    - I spent over an hour on the phone trying to sort it.
    - Half the staff didn't know terms or general information about the service.
    - In the end I told them to cancel it because I don't trust they will deliver or that I won't continue to have these issues once the contract was signed.


    - Also I found out that even though I am on a 30 day contract for my mobile... apparently I can't drop my contract down a level... What's the bloody point then?

    SUMMARY
    Thoroughly disappointed with the service from EE, might move my mobile service also as a result.
  • Reviewer
    Location
    manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First I had trouble with the bright box being delivered and I even paid a bill for nothing and now the internet wasn't activated on the activation day like PROMISED... Clearly from reading these reviews EE need to sort out their customer service.
  • Reviewer
    Location
    Lancashire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I've had a really good experience, rarely does the broadband drop out
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Very poor customer service. We were waiting for the Internet for two weeks (promised within 1 week initially) only to be told that they set it up for a wrong address and to wait another week! We called them 4 times during this time to confirm our address. Can it be worse? ah yeah, and I work from home and need the Internet. Switching to a different provider for sure.
  • Reviewer
    Location
    carshalton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I made a big mistake in my life to change to EE broadband. I had sky, ,virgin, talktalk and BT never had any probleam. First two days its worked as fiberoptic broadband then its worst worst than normal broadband. I call the customer service and they done all the test and then they arrange for the BT engineer. I waited for first day no one turned up. Call the customer service no sorry nothing they said engineer come on monday. Waited all day no one came. I wanted to cancel and they want me to pay £350. Now I have request all my friends who is with EE . They all came up with lots of complaints. The T-mobile has lost lot of money from lyca mobil and they want to get all the money back from the customers.
  • Reviewer
    Location
    Aldgate
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The most ignorant useless company ever! They’re using a 3rd company openresch sent engineer to my house teicr now still could install the broadband.. inbetween there wa ssuppose to be a specialist coming but because of their miscommunication that did not happen. They then sent the engineer again to my address?? But without the specialist coming the engineer can’t do nothing ... however looks like its nothing new as engineer called me before buzzing up as he read the notes and told me there is no point in him coming as from the records he can see the specialist has not been in yet, and also the engineer was not suprised that they did this as its a common thing! AVOID AVOID AVOID openreach and EE are rubbish! I wanted the broadband for the world cup but because of their mistake and it taking them so long worldcups finishing. Im not gettinng the broadband no more! England have better chance coming hone with the workd cup than EE installing my broadband on time! The most useless company ever!!!
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please stay away from EE.
    Its just plain rubbish, it only hits about 1 Mbps, and thats at 6am on a Sunday morning.
    If you watch youtube, its a no go,
    more buffering than a railway goods yard.
  • Reviewer
    Location
    Newcastle NE5
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Since I took on a contact October 19th have had to contact EE at least 9 times regarding dropping of speed! Drops to 2.5 mg for the 4th time.You hang on for at least an hour only to be sent to different agents. They fix it I get all sorts of reasons why,then they parm you off when they can't fix and tell you it will be escalated. They will call you back in 24 hours.4 t times I never got a call back. They just palm you off all the time! BT has been out put a new box in but the line has no problems!Even begged then to send a new modem put finally got one stand up looks great.However still no joy! I have been taking pictures of the constant 3 day drop to at max 3.5 mb.then finally 2.5!if you have to do to the ombudsman record all calls you make. Use your lap top ect to record them as they will call you mobile to test! I will now request the details of the dozens of agents I have spoke to enen if I have to pay £10! Had talk talk last year never had much problems as these! RAY
  • Reviewer
    Location
    sutton
    Reviewing
    EE
    Date
    Comments
    Installing EE broadband is my biggest regret, it is utter rubbish. The broadband speed is slow beyond belief, a total rip off, there is no way I will have anything again by EE, my recommendation is too stay clear.
  • Reviewer
    Location
    SCOTLAND
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet is super slow, constant lags. When you call customer services you wait at least 20 minutes (on more than 1 occasion) to speak to staff who keep you on the phone for over an hour trying things you have already tried (Switching on and off... come on). Promised calls backs that never happen. Ending up cancelling and going with another company. Terrible
  • Reviewer
    Location
    Muswell Hill, North London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is appalling broadband. Doesn't work a large chunk of the time, and when it does, sometimes it's so slow, it's easier to switch it off and tether to the 4g on my phone. Avoid if other options available.
  • Reviewer
    Location
    Prescott Knowsley.
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This broadband sucks!
    Slow doesn't cover it!!!!!. It just is not fit for the purpose. How can EE call broadband that is this slow a Broadband Connection. Oh, and don't forget the comedy show that passes for customer services that is able to do Nothing!!! Oh! And don't forget the price hike mid contract on a "fixed price for 18 months" contract. Wow...There are so many Cowboys working for EE they should be in a Western.
  • Reviewer
    Location
    UK
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Dubious about switching to EE for fibre having read the reviews, but I couldn't be happier about my experience. We were kept updated every step of the way with texts, letters and emails. Full set-up instructions came with the router, plus a video link sent to my phone for additional help. Now it's set up we get the full 36GB speed that we were told we could get. I can't comment on customer service as we've had no reason to contact them. It's easy to leave negative reviews; if only everyone who had a good experience left a review it may be easier to get a true balanced review on all the broadband providers out there.
  • Reviewer
    Location
    Kings lynn
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It was fine for a few days then it all went down hill. We lost our internet and when we phoned to ask why they said that the internet will not be up for 2 weeks. because they "accidently" disconnected us and then they told us to go and buy a dongle out of our own money and we all needed the internet for important courses and homework so we had no choice but to buy one. Thanks alot ill be sure to tell everyone of my experience.
  • Reviewer
    Location
    Aberdare
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Cheap but awful broadband experience. Slow and poor reliability. Not recommended.

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