1,612 Customer Reviews over 41 pages
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- Location
- dunfermline
- Reviewing
- EE
- Date
- 2014-12-18
- Comments
-
i joined ee in september i have exprinced problems with the downloading of things takeing hours for a 366mb to downloaded i have all the wires connected phone working has anybody else had the same problem i have been on the phone to ee a few times to see if they can solve the problems keep getting the same thing from them about disconnect wires etc if they cant help me i will have to take matters futher stopping payment and seeking ciztzen advice
- Location
-
- Location
- County durham
- Reviewing
- EE
- Date
- 2015-02-16
- Comments
-
Worst broadband i have ever had , best i have had out of ee brightbox 2 is 12.2 mbps upload , 1.9 mbps download .
Rang them a while ago , took me ages to get some sort of answer , they took me through setting and made a few changes it then improved very slightly but after a few days back to square one , trying to go on youtube or watch a movie is like waiting for an amstrad to load up "PAINFULL"
- Location
-
- Location
- Torquay
- Reviewing
- EE
- Date
- 2018-07-18
- Comments
-
My internet stopped working 15 days ago . I am told by EE engineers that they cannot find a password to reacavate my account . WTF , NO RESOLVE OFFERED , VERY POOR CUSTOMER CARE , I have no alternative but to leave this Isp
- Location
-
- Location
- northumberland
- Reviewing
- EE
- Date
- 2014-03-27
- Comments
-
swapped to ee about a year ago and to be honest Ive had no problems at all (so cannot comment on call centre). The day it was switched on my connection went from 2mbs up to 7mbs ,stable connection...might be just good luck but i find ee satisfactory...
- Location
-
- Location
- Liverpool
- Reviewing
- EE
- Date
- 2016-05-22
- Comments
-
one word for EE home broadband and it's a swear word so I'll leave it your imagination , I wish I'd have read these reviews before leaving sky.
- Location
-
- Location
- Shropshire
- Reviewing
- EE
- Date
- 2018-11-13
- Comments
-
Broadband speed 1.6mbps so slow and rubbish
- Location
-
- Location
- Plymouth uk
- Reviewing
- EE
- Date
- 2014-10-23
- Comments
-
DIRE.. is the only word to describe EE's broadband. Sold to me as 20meg..actual speed 3 meg!!! How can a company be allowed to miss sell like this? First day of receiving this rubbish I was on the phone to them for 2 hours! This was continually being transferred between departments in India, most of the conversations were lost on me as I had no clue what they were saying! Basically I want out after less than one day but I have to wait for 10 day resolution period for miss selling. This company should not be allowed to trade, they are a disgrace.
- Location
-
- Location
- Addingham
- Reviewing
- EE
- Date
- 2018-07-20
- Comments
-
I was persuaded to change from Virgin (home phone/TV/ and Broadband)contract )after visiting the EE store in Harrogate were we had a mobile phone contract They sold us a complete contract for the above on a cheaper cost.
We were very satisfied with Virgin.WHAT A MISTAKE!!!
My printer is continually not accessible due to broadband failure,Our TV is OK unless I try Amazon or Netflix and they refuse to send anyone to help us (2 pensioners)
- Location
-
- Location
- Sussex
- Reviewing
- EE
- Date
- 2015-01-28
- Comments
-
Connection fails daily
Indian call centre can't understand
Customer services don't respond quickly
Try to make it impassible to change supplier
Customer services don't read complaints properly
Telephone them, then allow 30 minutes plus
- Location
-
- Location
- leicester
- Reviewing
- EE
- Date
- 2016-01-24
- Location
-
- Location
- E1 7HW
- Reviewing
- EE
- Date
- 2018-05-21
- Comments
-
The broadband speed is the worst I've ever had, early in the morning or late at night you can get 4-8 Mb download, but at peak hours, its just imposible to make it work. They do nothing to fix it.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2013-12-20
- Comments
-
The speed dropped by far than half since I joined EE ( I was with Talktalk)I was sold this package with discount because I am orange mobile customer. Now I know I made a huge mistake when I joined EE. I am very disappointed with this broadband. I never had any problem with my land line in 8 years since I am with EE this service is a nightmare. My warning is be wise and stay away from EE.
- Location
-
- Location
- rainham
- Reviewing
- EE
- Date
- 2015-08-05
- Comments
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lower than average speed. poor customer service. If you are persistent enough to wait through the day, response is slow and asympathetic. intermittent dropping of wireless signal, particularly on the first floor. overall disappointed.
- Location
-
- Location
- Newent Gloucestershire
- Reviewing
- EE
- Date
- 2021-12-30
- Comments
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We have had fault, after fault after fault, with intermittent issues. We have reported them, but as they say they can't find the fault, they will not do anything.
When faults have been found, we where promised cash back on our bill, to ring up to be told they had no proof of faults on their system.
We have left them, as we couldn't watch on our smart TV without buffering, our kids can't access in their rooms, just dropping out two or three times an hour.
The customer service is appalling, they will say anything to shut you up.
Honestly don't bother.
- Location
-
- Location
- Lake District
- Reviewing
- EE
- Date
- 2018-05-16
- Comments
-
My broadband contract is due for renewal so decided to check the reviews out on this site for various providers. i am actually currently with EE for Fibre Broadband and had I seen some of the terrible reviews I may have been cautious about taking my contract out with EE. However, in the whole of my 18 month contract, I have never had a problem with the reliability or speed of the broadband so am quite surprised by some of the reviews. I may well decide to take my business away from EE however this would purely be down to getting a better deal elsewhere and not because of the service received. I hope it isn't a case of better the devil you know if I leave!!
- Location
-
- Location
- newcastle
- Reviewing
- EE
- Date
- 2015-03-19
- Location
-
- Location
- Salisbury
- Reviewing
- EE
- Date
- 2023-12-03
- Location
-
- Location
- Chillerton, Isle of Wight
- Reviewing
- EE
- Date
- 2016-03-23
- Comments
-
Already EE mobile customer and agreed to fibre broadband, mainly because much cheaper than BT. Then read these reviews. Shock, horror! Thought of cancelling, but didn't.
Anyway, service connected on right day, speed 3or4 times faster than previous and amount of first bill as promised! Early days but flying start.
- Location
-
- Location
- bromley
- Reviewing
- EE
- Date
- 2014-08-21
- Comments
-
The reviews on this website pretty much sum up ee broadband; probably the worst customer service I've experienced with rudeness and indifference seemingly scripted in. Internet throttling at peak times, random charging for phone calls..and refusing even to disconnect the service and charging you through the wallet for all of this..call centre? If they dont agree with you, they cut you off...my sage and chastened advice? Go elsewhere..
- Location
-
- Location
- Audlem Cheshire
- Reviewing
- EE
- Date
- 2018-08-21
- Comments
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I now realise that EE broadband is a division of B.T. That says it all. EE broadband is like Britain today.....nothing works properly, no one gives a damn, prices go up without agreement mid-contract, no courtesy or interest in the customer. This EE Broadband is so slow it is not fit for the purpose in any way! A Scam!!
- Location
-
- Location
- Leamington Spa
- Reviewing
- EE
- Date
- 2016-02-15
- Comments
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We decided to get both mobile phone contracts and home broadband with EE. This was a bad mistake in so many ways I can't fit them in this post.
First, the EE sales team in our local shop was slow and incompetent. They lied to us twice saying that that they could cancel our contract with our current broadband provider and start the new one with no overlap (similarly to what you do with energy providers, as you don't pay your electricity bill twice). They also told us that, in case of an overlap, they would have reimbursed us of any money we would have paid the other provider. Guess what? After two months of trying to get two months of overlap back, we have got nothing. Zero.
On top of this, we've had delays in the set up of the broadband, mistakes in billing, and no access to our online accounts for days (they had misspelt both our names and our Gmail account - they had written GMIAL...). And the accounts of our broadband and mobile phones are all separate, which is inconvenient and makes no sense.
Don't make our same mistake!
- Location
-
- Location
- Riding mill
- Reviewing
- EE
- Date
- 2018-10-02
- Comments
-
Completely useless. Loads of nonsense apps of no meaning or value. Slow response, ugly control box and cheap looking remote. Really clunky awful low resolution menu display. God knows how to get the free champions League football I was promised in the shop. My patience may not stretch to trying to contact someone about my dissatisfaction
- Location
-
- Location
- Bognor Regis.
- Reviewing
- EE
- Date
- 2017-02-21
- Comments
-
5 months into contract.Promiaed upmto 6.5 mbs. 4 times complained and BT called out.Normal download speed is 0.09 !Boosted by BT last Friday to 6.2mbs. Today down to 4.1mbs. Won't hold consistent speeds. Rubbish.
- Location
-
- Location
- bungay suffolk
- Reviewing
- EE
- Date
- 2016-11-04
- Comments
-
Omg wish i had read reviews before joining what is prbaby the worst broad band ever was on bt and using 3 now tv boxes no problem now cannot use any web pages seem slower than dail up a virtually un useable broadband
- Location
-
- Location
- Chatter is, cambridgeshire
- Reviewing
- EE
- Date
- 2018-11-28
- Comments
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I have 2 sim only contracts with we. 2 phone lines with we. One is basic ADSL which has never failed. The other is VDSL fibre ( to the box!) So far, mobile service is very good. As for the vdsl fibre, not so good! Line drops about once a week! The waffle I have had from poorly trained general staff makes me weep. The main issue is the EE router. The WiFi struggles to keep going. My portable devices often say " connected, no internet" My smart TV dies in the middle of a Netflix movie! My desktop PC the same. Both these devices are Ethernet connected. EE have replaced the VDSL router, a total of 3 times while arguing that its my CCTV that's causing it all! Unfortunately for EE, I am the owner of a CCTV company. I install CCTV on other customers broadband. I don't get calls saying they can't log into their cameras! I have now had to buy my own ( Billion) VDSL router, which has been solid since installation! EE have offered me 50% of the £100 cost by way of a credit! As far as I'm concerned, not good enough!!! The senior support staff are polite and courteous. Its a pity they are let down by a lame router
- Location
-
- Location
- Sudbury
- Reviewing
- EE
- Date
- 2024-02-05
- Comments
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Where do I start.Well if you are considering upgrading to fiber via EE don't.The promises do not match the service.Every time a fault is diagnosed a new contract fee is added.Solutions like "ehancers", +£10 did not work.
A raft of explanations to overcome objections to frozen screens no connection to wifi etc include: Pipes under the floor,too many doors, we never promised it would reach every device i.e. the garden shed where BT formally did.
As the late Terry Thomas observed "What a shower.."
- Location
-
- Location
- Solihull
- Reviewing
- EE
- Date
- 2017-10-27
- Comments
-
I've been a loyal customer of EE on mobile phone for I can't even remember how many years as it used to be part of a double contract without any problems.
But the Broadband is just stress as I was told £200 if I wanted to pay that upfront and then it would be a couple of pound a month for the next 18 months and I would get the 1st month bill then pay up the £200 which in thought that's strange but I thought ok.
Well installation that was just pure hell from the start with and now on to 2nd bill I've paid nearly £60 on 1st bill and now trying to charge me £21 a month and now I've ? it they're saying it's £300 and then a couple of pound a month if that was the case I would of gone to Virgin and got it off them.
It's now in dispute and I'll put a update when I get a reaction or resolution from them.
I've also seen other people say exactly the same thing as what I've put up so I would like to wish everyone else luck that needs it also.
Many Thanks.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2016-06-17
- Comments
-
Well its been 5 weeks now and broadbsnd speed ridiculously slow and frequenly losing signal,it takes forever to do anything on the internet and its impossible to watch anything on Now TV as it continusously buffers, had various conversations with customer service and getting nowhere, they did send a new brightbox to fix the problem but this has made no difference and all they keep doing is retesting which doesn't make any difference, customer service don't seem to have a clue on how to fix the problem and don't seem bothered about gettting it sorted. Very frustratinng!
- Location
-
- Location
- E146bh
- Reviewing
- EE
- Date
- 2015-03-13
- Comments
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EE HOME BROADBAND -the worst experience I had in my whole life.i would not even give a star.
Do yourself a service and don't use this company.theri technical team is useless and customer service even worse I spent 7 days and several hours of my life trying to get the broadband fixed ,they sent down an engineer that messsed up things even more.for someone that relies on Internet for work from home this was a massive inconvenience.i had the phone put down on me many times and spoke to people that didn't know what they were doing.
Just please please learn from my experience and don't use EE!!!
- Location
-
- Location
- Sheffield
- Reviewing
- EE
- Date
- 2014-11-11
- Comments
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Terrible. Moved in to a new house. Requested a line activating. After two weeks of waiting I had heard nothing. Apparently they had problems changing the line over. Rather than let me know they did nothing. I'm waiting to cancel the order as we speak.
- Location
-
- Location
- Shrewsbury
- Reviewing
- EE
- Date
- 2016-01-20
- Comments
-
Worst broadband provider I have ever been with. Internet turns off every 10 minutes after 9pm. When you phone for help they are rude and send you to someone in India. When I told them I want to cancel they put the phone down on me. I would never go back to them.
- Location
-
- Location
- Belfast
- Reviewing
- EE
- Date
- 2018-06-05
- Comments
-
Up the creek without a paddle got conned we are better than talk talk now I can't wait to go back unfortunately I'm now stuck with rubbish WiFi for a while and come end of contract I'm gone liars cons
- Location
-
- Location
- whitstable
- Reviewing
- EE
- Date
- 2013-02-10
- Comments
-
After being with sky for many years , decided to go with freesat , which put up the cost of the broadband , then got a call from EE offering the same deal as sky but for £24 inc vat which was a saving of £140+ , so after a lot of thought made the switch , broadband and telephone was 4 days late due to sky acting up , staying that l could not switch until my next payment date had passed .
Anyway have nothing terrible to report , broadband and phone up and running (7203 kbps) ,speed slighty better than sky.Have contacted customer services twice , also polite and helpful also 0845/0870 numbers are free ( sky charge for these ).
- Location
-
- Location
- Chester
- Reviewing
- EE
- Date
- 2014-08-13
- Comments
-
big mistake getting this broadband pages take ages to load and often time out. if your thing of getting it don't bother
- Location
-
- Location
- Formby
- Reviewing
- EE
- Date
- 2018-06-08
- Comments
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I am struggling to find polite words to describe HOW BAD ee's broadband is. The worst possible language wouldn't do it justice. This is a Scam company. This is a Scam broadband service and their "customer service" is a bunch of liars. HALF THE TIME YOU CAN'T USE IT BECAUSE IT DOWNLOADS SO SO SO SO SLOW!!!I will make it simple DO NOT GO NEAR THIS COMPANY if you want good broadband.!!!!! I am not exaggerating!!!!
- Location
-
- Location
- Liverpool
- Reviewing
- EE
- Date
- 2018-10-07
- Comments
-
Total garbage company with the slowest broadband known to man. Add a price rise mid contract. Add to that rude incompetent and blatantly dishonest customer service. If anyone here seriously has a good word to say for EE broadband they must be working for the company. This many damming reports cannot be wrong. AVOID EE!!
- Location
-
- Location
- Southampton
- Reviewing
- EE
- Date
- 2017-06-27
- Comments
-
Have been with EE mobile for many years and had ups and downs with customer service however, this review is for broadband which I switched over to just a couple of weeks ago and, touch wood, so far it has proved to be a seamless transition from BT and speed and reliability are already improved.
- Location
-
- Location
- Malvern
- Reviewing
- EE
- Date
- 2019-03-23
- Location
-
- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2013-02-25
- Comments
-
Very poor Internet service , constantly problems with EE, interruptions in service every time I use it whether using my pc or iPhone. Incredibly long waiting times with customer services , patronising Indian call centres , cannot wait until May when my contract finishes.
- Location
-
- Location
- Croydon
- Reviewing
- EE
- Date
- 2015-03-08
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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