EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.2 stars

Based on 2401 customer ratings since 2018-09-19 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1424 Customer Reviews for EE

  • Showing page 3 of 36, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Swapped to ee broadband recently from talktalk and saw an immediate increase of 2mbps, which is amazing for someone who was only getting 2Mbps to start with. The switch over was very easy with ee handling everything and the people on the phone gave me all the information I needed, had no problems getting in touch.
Overall I am very happy, especially since I enjoy online gaming and have seen a great increase in the quality of my games now throughout the day
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
North Wales EE  
Recently moved to EE from TalkTalk. Broadband speed is over 100% faster. No evidence of speed being managed at peak times, as was very noticeable with TalkTalk
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bonnyrigg EE  
Very good service( thanks Amy) reliable broadband, reasonable speed and much, much cheaper than BT.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Lancashire EE  
I have had EE fibre plus for about a year now and recently upgraded to EE TV. Really Pleased with broadband the service, it is very stable and extremely quick with a downspeed of 79-78 mb/s and uplink of 20 mb/s and the Bright Box 2's wifi range is far better than our old virgin router. Everything was connected on time and landline number ported from Virgin successfully. Recently took the TV service as it was the same price a month with it. Saved me a packet as pay now TV £6.99 a month instead of sky £30 a month for the shows I watch! the recording facility is good and being able to watch and record 4 shows at the same time is a big benefit.

We had one issue so far where the house phones dial tone disappeared. Called EE at about 7 in the evening and yes it was an offshore call centre but the gent was knowledgeable so I didn't really care. After some testing he confirmed there is a fault with my BT line and BT Openreach needed to attend to fix this. I was told there is a 72 hour SLA to get this resolved from EE notifying BT. The next morning at around 9 the engineer from BT knocked on the door and asked me to give the landline a test. All was well again, superb service from EE and the BT Openreach. I hope it stays the same when BT take over EE, I would highly recommend this service.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Poole EE  
After having seen the vast amounts of negative reviews against EE broadband, I thought I'd shed some light on their service and say that I have had a good and stable connection with them. We have the 76mbps package and receive around 70. It should be noted that I live in London where maybe there is better coverage and reliability due to living in a more densely populated area; it seems many negative reviews are from customers that aren't in major cities. My only complaint is that when asking for their new 'smart router' which apparently offers better wi-fi coverage, they declined, which I thought was mean as I have been with them for 3 years now and the original box supplied is showing it's age.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London EE  
Changed to EE and then read comments on this review site and got extremely worried. Then when it was meant to go live.. It didn't... This we were told was due to BT not switching it on at their end. A bit archaic we thought as we were going to fibreoptic.. Anyway. Support staff in Portsmouth very helpful. Chased it up and we were given a another date for connection. It went live earlier than they said and we've gone from having 1gh and it cutting out with our old supplier to 22gh so absolutely brilliant. If this continues... Im Still uncertain of all the negative comments. Have been told it will update over the month ahead. But at the moment. All good.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
APPLEDORE KENT EE  
Compared to BT, I am so glad I switched. When my BT renewal came up, BT was so unhelpful, would not move on price and would only offer 18 months rather than a 1 year contract I was on. I asked the BT adviser what the early termination would be and she said it was another department and could not say, and would only know how much if and when I ended the contract. This was just stupid, she could not tell me the T&Cs she is asking me to sign... terrible. Most ask for about 40-50% of the full contract, so no wonder they are all pushing people to longer term contracts.
Decided I needed to change even though it is a monopoly all back by BT OpenReach's infrastructure , and BT own several of the other providers anyhow.
Called EE and they have been nothing but helpful and honest. Said they have been improving their call centres to keep & win customers, since you need to differentiate when the product is the same, and it shows. The speed is a bit lower (55Mb) than my BT connection (70Mb) but had a long chat with them and believe it will be resolved once line settles down (been just 2 days). The other provided will need to up their game and focus on customer service, EE's is very good so far and not dodge my many questions.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
London EE  
I changed to EE from Primus Newcall for which there is not a low enough rating as far as I am concerned! When I was connected to EE I could not initially get broadband and spent several hours on the phone with the technical support team (all of whom were extremely helpful) culminating in a home visit from a BT engineer who had been told the job was urgent and quickly resolved the problem. Broadband speed is excellent but only just up and running so can't comment on reliability. What a difference from months of almost daily phonecalls to Primus trying to achieve a service fit for purpose . Thank you EE for treating me as though I matter all systems can have problems it's the way they are dealt with that counts.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
Cornwall EE  
Credit where credit is due, I've never had a problem with EE as phone provider. That's why I joined up with their broadband, just used their home move service and every person I spoke to was Extremely helpful can't fault then to be honest. Every issue has been dealt with quickly and professionally.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
March EE  
I read all the terrible reviews for EE but in reality this couldn't be further from the truth for me!

Switched to EE from BT about 18 months ago for a cheaper deal, since then the connection has been rock solid. Never dropped once. Did have some issues when using the Brightbox router, but once I binned that it was all resolved!

From the get go we were getting about 3MB speeds, but after some investigation of my own, I realised there was a fault in one of our microfilters, once this was solved the speeds tripled instantly!

In the interest of fairness, their customer service isn't the best, passed from pillar to post sometimes. Was intending to leave to get a cheaper deal on Fibre as exchange has recently been enabled, and the retentions department managed to mess up our upgrade, resulting in about a months wait to be installed!!

All in all, I would recommend EE, provided you bin the rubbish router they give you!!
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Fife EE  
My experience with EE has been so good I feel I have to give it a positive review. The switch over from BT was smooth and easy although there was a slight delay it was all fixed 2 hours after I enquired about it. The major improvements i am seeing however are easy to sum up. I was paying £42 per month for broadband and phone line with BT on getting a new mobile contract and switching my broadband to EE my monthly communications outgoings have in fact dropped by £5 (yes effectively EE paid me to leave BT and gave me a new mobile phone). Not only has the service been infinitely better than BT's and it's a lot cheaper, but also just by changing providers (no change was made to the line) my download speeds have doubled.
Thanks EE
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Sheffield EE  
I moved from TalkTalk 10 months ago and have not found any of the problems experienced by other reviewers here. Compared with TT, our broadband feed is rock solid with reasonable speeds. As far as I know, all connections are provided by BT Openreach so there shouldn't be any difference between suppliers but while TT had constant dropouts and outages, we don't get any of that or the severe buffering when streaming and downloading at the same time. There is an annoying phenomenon that occurs which does clobber the network - the router polls every few seconds to refresh its IP table. There is absolutely no reason why it should do this and it creates unnecessary traffic. If I can stop that I reckon I can improve my network performance by several notches. Other than that, no complaints and really pleased with the swap from TT to EE.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Sutton Coldfield EE  
After reading all the negative EE reviews about service, connection and what really killed it for me was data managment in place I looked elsewhere for broadband and even rang BT to see what they could offer my as my contract had ended with them to be told, as I am an existing customer I could not have the big flashy prices they were now offering. So decided to again look elsewhere and kept coming back to EE, the prices were very good for complete package of phone and broadband. So decided to go for it and made the order online also got quidco cash back, so went for it. I was shocked how quickly I got an emailed stating that my order was accepted, within a few days again I was updated on my order and given a switch over date - so far so good. New router arrived as per the email, switch over day came and had a txt around 7:30am to confirm it was done. Sure enough connected router and checked phone line, all working - initial speed was as per my BT connection 20 up and about 6 down, so far so good same speeds and im saving about £14 each month great. After a few days speed fluctuated slighty and was getting upto 27 up and about 6 down - good stuff. After some reserach I decided to upgrade the router, network cables and also the BT master socket in the house. Ok the router was not cheap, but thought worth a gamble...and wow suddently im getting solid 34-38 down and 9-10 up, I cannot see any evidence of data mangement so far. Im now a month in and touch wood all good, speed is constant. I am more than aware if I ever have to call EE thats when this will all be put to the test, but I am happy thus far and have no complaints over the service provided - maybe im just lucky?!
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wiltshire EE  
Get slightly more then we pay for, year and a half with no issues apart from bad writing in the property which wasn't their fault. Switched from sky when we was getting awful internet.
Only downsides are their terrible site and they're not the cheapest
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Thurrock EE  
Was previously only able to achieve 3meg on the copper unlimited broadband, due to our distance from the exchange.

Fibre was launched in our area on the 10th April so we ordered the 40meg fibre basic package on the 13th.
Fibre was activated on the 2nd of May.

New Brigthbox 2 router is brilliant and we get the full 40meg and 10 meg upload speed. Downloaded a game via Steam to test speed at 4.5mbs a second! 4 gig data took 15 mins.

Slightly marked down on their customer service who were very inaccurate about our activation date. To their credit though, they gave us a month free in compensation for the inaccurate activation date information.
Some of the other reviewers on this site don’t seem to understand the limitations that cooper wire has on the speed of you connection from the local exchange and limitations of Wi-Fi technology.

For an accurate speed test connect via Ethernet to the router and run the BT wholesale speed test.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bristol EE  
So impressed with EE. I have been a customer with them for 3 years and nothing but fantastic customer service. I just spoke with them regarding moving house... was expecting a lengthy phone call to arrange. Took a few minutes and everything was sorted, no charge, no fuss, just fantastic customer service. Would definitely recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
South West EE  
We are very pleased with the speed and reliability of our broadband connections
We shall renew later in the year with EE - a good service in our area at a very favourable price - still £11.00 a month for line rental - that's just brilliant!
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
de Lacy EE  
Firstly to the people who dont do research first and find out the calls are weekend only or they arnt getting the speeds they expected do research first.

I expected around 40meg (mbit/s for uou people that dont know the difference between a bit n a byte there are 8 bits in a byte so effectively you download at 1/8th the speed your bandwith says, then its bytes) i get 38, my only floor with EE is they throttle P2P data at certain times but they specialise in gaming so thats a priority. As for the bright box if you configure it properly and allocate your devices with the apropriate bandwith its a decent router. Conection speeds of 144mbit/s on my mac which is decent dor a b/g/n router. The main problem with EE is they dont explain things very well with simpletons, none IT literates and people that just dont bother researching something and expect someone to know everything about a product in a day of training.

Do your research first, get someone that knows about networking to configure your router if you dont have clue then you will be happy with your service.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield EE  
I was overcharged on one of my bills and when I phoned up and it was explained to me it was actually a miss-communication between myself and the engineer. However, the lady at customer service was brilliant, she spoke to her manager, explained the situation and they gave me a full refund on understanding it was the engineer's fault not mine. The issue was resolved quickly and the lady on the phone was brilliant at explaining everything to me. Thank you!
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Bath EE  
I signed up for EE broadband and Phone package before I read any reviews (breaking a golden rule but I was so fed up with TalkTalk that anything had to be better!). The line activated one day after the quoted estimate, it has been constant ever since with no line noise or disconnects. I am for some weird reason getting almost twice the speed than my previous provider (around 11.2mbs instead of 5.4mbs)this must be down to their Brightbox router which also gives decent wireless coverage in a four bedrooom house. Despite initial fears I am a very happy customer!!!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham EE  
Switched over from very reliable Sky ISDN, because of the 10GB mobile data offer. Took over 2 weeks to settle down - constant dropouts/speed issues etc. Infuriating, compared to top providers. But a month on, the speed is constantly 20 mbps (advertised as 13),and the router/modem seems to have a better range than the cheapo Sky box. Seems a good bargain for £21 (so far). Haven't had to talk to customer support, as yet.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Caernarfon EE  
I have been with EE for nearly two years now after switching from extortionate BT prices and incredibly poor download speeds.

I can honestly say it is the best decision I could have made. My download speeds are triple what they used to be and the price is very reasonable for the package that I have.

I have only ever had to deal with customer service once when my line went dead for a week and the customer service team were a little bit useless in providing information on the matter. But the issue was eventually resolved and credit was added to my account to make up for my lack of access.

That situation was over a year ago now and I have had absolutely no problems since and would highly recommend them to anyone in my area.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bath EE  
I felt I had to leave a review, as my own experience with EE Broadband has been very positive. I think it helps that my house is fairly close to the local exchange, and my phone line was installed only a few years ago (the previous occupanats had Virgin and the BT line had been cut out). Do not underestimate how much difference good quality cabling and filters make to your broadband experience. The speed estimate for my property is 14.0Mb, but I generally get a real life speed of 16-18Mb, which I'm very happy with. Before EE I was with Sky, and before that 02. Neither of those services were as quick or as reliable as EE has been.
As an extra little known benefit, they do a 12 month line rental saver, like BT do (or at least did). If you pay 12 months in advance you save at least 10%, and they also give EE mobile customers £5pm off, and will do good deals if your contract is running out.
In my case it was £132 line rental per year (equivalent of £11 per month), and then I pay only £5 per month for unlimited broadband, unlimited landline calls and 1000 minutes to any UK mobiles.

And no, I don't work for EE!!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Padiham EE  
Am with ee for both broadband and mobile, no issues with either. Good mobile coverage - internet too new to comment on speed/ reliability but so far so good. Moved from Vodafone recently. EE Probably the best customer service I've ever had- in stark contrast with Vodafone who I hated having to deal with. You get to speak to someone within minutes and they are helpful and communicative and happy to put things right. Would confidently recommend ee to friends and family. P. S. I'm not being paid to write this
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
BRISTOL EE  
When I got with EE I was feeling really unsure about it after I looked at these reviews. I have now had it for 3 days now. I have the 38mb plan and it is great my top speed is 36mb download and 10mb uploads at busy times it is still good 30mb download. People talk about the router not giving a good signal but it is fine for myself. I live about 900 yards from the main connection point so that may help a bit but all round I cant say a bad word at the moment. All I will say is that when I joined I got an email saying my top speed would be 7mb witch is really not good and I was very unsure about it but that is what BT said. I happy that I went with EE and just make sure you can get a good speed before going with them.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Taverham EE  
We switched from Talk-Talk, having read the reviews I was fully expecting awful quality from EE but their switchover process was flawless, and the main thing, SPEED, has been as good as or better than Talk-Talk was. Avg 10MB download, which is fine for ADSL. Streaming video works better too. Not one issues of reliability or speed so far.

Just thought I'd add my experience by way of balance ...
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Bristol EE  
I totally disagree with all of these negative comments. Swapped to EE from Sky in October and like another feedback on here read the reviews after and wondered if I had done the right thing! The swap was faultless and broadband great for three months. I've just had a fault where it completely dropped out and thought now is the time to put their customer care to the test. They couldn't have dealt with it better. Kept in the loop via a dedicated person, engineer visit arranged, fault sorted, bill waived and data added to my mobile account to cover loss of broadband. Well done EE, keep up the good work!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Bath EE  
My broadband contract is due for renewal so decided to check the reviews out on this site for various providers. i am actually currently with EE for Fibre Broadband and had I seen some of the terrible reviews I may have been cautious about taking my contract out with EE. However, in the whole of my 18 month contract, I have never had a problem with the reliability or speed of the broadband so am quite surprised by some of the reviews. I may well decide to take my business away from EE however this would purely be down to getting a better deal elsewhere and not because of the service received. I hope it isn't a case of better the devil you know if I leave!!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Lake District EE  
Been with EE ever since they were T-mobile, with all the mobiles in the house, decided to switch broadband from sky to EE, took longer than they expected to switch so had to go 7 days without Internet, kids went crazy :-( finally up and running continued connection drops, slow speeds, technical support was useless, decided to swap the bright box 2, that was provided by EE, for a Netgear D6400 router as has all the extra features so we can disconnect the kids from our mobiles etc, Had to google setup codes!! As EE technical support says they can't help if I don't use their bright box. Internet connection is solid all the time, speeds are at the max that I pay for (38mb fibre) 36mb download which is same sometimes better than I had from sky. So I suggest anyone switching ditch the bright box 2 and get a new Netgear, it will save you a headache of problems and endless calls to EE technical support
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lowestoft EE  
I must be very lucky after reading all the negative reviews on this website. After signing up for broadband with EE, it took them a week to send me confirmation of when my broadband will go live. Router arrived shortly after, and the internet was up and running on the day they promised it would go up on. Speed is amazing around 16mb for the standard package.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
London EE  
Have been with orange/EE for 11 years, broadband very good and when we have had problems EE has sorted it, and the problem was always a BT problem nothing to do with EE, just signed up for fibre with them at a great price due to loyalty bonus.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Galashiels EE  
No, I do not work for EE, just in case anyone gets that impression. It seems that if you have anything good to say about EE, then people think you work for them or are paid to do it. I switched from Talktalk to EE this week. My phone line switched over without a hitch and although there was a slight delay in activation of my fibre broadband (apparently caused by BT) I have been up and running for the last three days without any hitch, speeds of about 40M on average - and that's from a slave socket at the opposite side of the house - 22M on the wireless network in my office. No drop out. No interruptions and my movie streaming is flawless. Maybe I'm situated in a good area, or maybe I'm just lucky, but I haven't had a single thing wrong with the service I get from EE. The router arrived in good time, plugged it in and let it synchronise for five minutes, entered my password for the wireless and that's it. Up and running with no fuss or drama. I'm happy and based on my experience, I wouldn't hesitate to recommend EE to my friends or family as an internet provider. Far better than my Talktalk internet service, which did drop out far too frequently, usually half way through booking holidays or buying stuff online. As a self publishing author, I also need to upload my book files and design covers, and this was also frustrating. It didn't give me the speed that they claimed it would, and at weekends it was practically snail pace. So, I'm happy I switched, and I'll say it again for the suspicious...I do not work for a get paid by EE to say this! Okay?
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Sheffield EE  
I have been very impressed by the product offered. The speed is above average compared to last provider. Customer service has been first class and I find it very difficult to find fault.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Fife EE  
I had EE broadband for one year. Never had a problem it was excellent.
Left to join Talktalk sorry I did having slow speeds and have to reboot router several times especially at nights. Will consider rejoining Ee when my TalkTalk contract expires.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    5 stars
London EE  
Up in till a few months Ive had not problem lately tho i have nothing but issues with my BB from EE but to be fair Ive contacted them each time this issue as happened and they've always managed to help regain my connection in the short term
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
South Wales EE  
Product/cost: EE Broadband unlimited with anytime national, international and mobile calls, line rental advance / £22 pm (1st 3m £5 off)

Firstly, I do not work for EE. I have read many EE reviews here after I switched. I don't need mega broadband for P2P or gaming, just for email and catch up TV and I am happy so far with what I have bought. The switch was handled smoothly and was on time.

I moved from legacy Talk Talk with free broadband several weeks ago and have cut costs by a third - even over free broadband - as basically all calls are inclusive and as my wife lives on the 'phone and her parents live abroad, that's essential.

The router setup is plug it in and that's it. Set up Airport with details provided on a handy plastic card and working straight away. It hasn't dropped once and connection uptime is continuous, unlike the Talk Talk dropping every hour annoyance.

Speedtest increased from 1.89 Mb/s to 3.80+ Mb/s. Best though, the choking or traffic shaping that rendered the internet and especially BBC iPlayer unusable has gone. Streaming is continuos without re-buffering and two laptops can stream catchup reducing arguments.

I haven't needed to call customer services to complain about anything so far, though they called us to see if we were satisfied. If I ever have a problem with customer services I will complain in the EE shop with a raised voice on a busy Saturday morning.

All in all I am happy with this product and with the service that was and is provided. I have no reason not to recommend this.
  • Satisfaction
    5 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Tunbridge Wells, Kent EE  
Very satisfied now after upgrading to ee fibre broadband from ordinary broadband connection they provide.
Fibre is brilliant giving 38 mbs as promised.
Ordinary broadband was just 4 mbs although it said it will be around 7 mb.
But all sorted now and getting a good deal.
My contract was just 6 months old and they still allowed me to upgrade to fibre without any extra charges.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Leeds EE  
EE Fibre Broadband is very reliable but the speed isn't always the promised 38mbps up.

The customer service for EE as a whole (broadband and mobile) isn't the best, but usually you get the help you need after a while.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
EE  
Only a new customer and saw these reviews with concern. Pleased to say all is great so far. Promised speeds and excellent customer care centre. Is this the same company?
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Surrey EE  
I've had a really good experience, rarely does the broadband drop out
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Lancashire EE  

Loading...

  • 1424 reviews, showing page 3 of 36, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk