EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.2 stars
  • Reliability
    3.4 stars

Based on 265 customer ratings since 2023-04-25 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,612 Customer Reviews over 162 pages

  • Reviewer
    Location
    Wrexham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One word - BUFFERING. If you enjoy watching that lovely circle turning in the middle of your screen go with EE. Absolute rubbish. Don't do what I did and ignore the reviews to save yourself a couple of quid every month. Stay clear!
  • Reviewer
    Location
    Somerset
    Reviewing
    EE
    Date
    Comments
    Terrible speed since change from Orange. Can't stream Netflix etc. Tech support is poor - very difficult to understand the member of staff. Very pleased contract is up - moving to BT!
  • Reviewer
    Location
    Northumberland
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay clear. I had my broadband connected 6 days ago and today and today they try and take £91 from my account. Broadband wasn't turned on until a week after the promised date. I signed up for a half price deal, never got it.

    Phoned costumer service to discuss and I have to say to phone operative was dam right rude she told me the half price deal I was promised would be applied within the first 12 month. My advice is to stay clear
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE is just a NIGHTMARE! Since the beginning of January I am having about an hour internet per day, with a speed of 0.2 Mb/s, otherwise there is no connection!!!! I called tens of times, and every time they ask me to look at the router homepage, unsecrew the phone socket et the usual rubbish, then apparently they raise a bit the speed on my connection so I get the internet for about an hour then the connection is lost again for the rest of the day!!! Don't go with EE please.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE is the worst broadband i have ever had i only get 876 kbs its disgraceful. Its crap, end of.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Comments
    ABSOLUTELY ABYSMAL. Have been with TMobile for years and never experienced any problems. In November 2013 I went for an overdue upgrade. My new contract was unexpectedly taken over by this company called EE.I was promised 1,000 free minutes, unlimited texts and very generous internet. After just three weeks, they have changed my direct debit payment date without asking and I have discovered that all my ex fellow TMOBILE customers are now being charged to call me and lose their minutes in doing so. Had I been informed of this when being sold the contract then, obviously, I would never have accepted it....which is precisely WHY I wasn't told. My husband's TMOBILE bill has now DOUBLED and he went way over his minutes as a result of his calls to me. Needless to say that I was completely fobbed off by EE customer services who decided that it wasn't their problem and that my husband had to sort it out with HIS provider! I feel that I have been totally missold this product. I have never read so many terrible reviews from dissatisfied customers regarding one company. I am prepared to pay the fee just to release myself from this dreadful company. Extremely unhelpful, discourteous and allround rude call centre operatives (British! )Buyer beware of the upbeat contract seller as, once they have you in the palm of their hand, they couldn't give a damn about you. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO ENCOUNTER. I can't even give them one star. Awful
  • Reviewer
    Location
    Buxton Derbyshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I bought this package as it was only going to cost me £2.50 a month and that I could remotely connect to my place of work. It turns out that the remote connectivity is not part of the package and it was definitely not mis-sold. You can have your £55 EE and keep your shoddy broadband and poor customer service. I'm off! I suppose you get what you pay for.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Comments
    Since joining with EE Home broadband it has been a disaster.. Delivery was ok, however the speed is horrendous. It has been the worst broadband provider I have signed up to, having chosen BT and O2 in the past which were 100% more effective. EE signal constantly drops which means we have been unable to watch movies properly or catch up on tv shows on bbd inlayer for the last 1 month. I never find the time to write reviews such as these, but on this occasion I wanted to warn others before signing up to EE. Avoid and consider alternative providers.
  • Reviewer
    Location
    preston lancashire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst company in the world. i went with ee thinking i was getting away from what i though was the worlds worst company talk talk but as bad as they are ee make them seem perfect. only been with ee for about 3/4 months and had to raise a numver of complaints due to incorrect billing and customer service and moved home and took them with me due to refusing to pay cbf and they have just told me i will not be getting any broadband service untill the 15th of jan due to it being fiber and they can not put me on adsl untill then yet im paying for a service i cant use what a joke can not wait untill they put up the prices so i can leave this scam of a company or hopefully they get shut down first but how unlikely is that? my advise to anyone wanting to join ee is to run as far and as fast away from them they are nothing but theives.
  • Reviewer
    Location
    leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    can`t download torrents... i was downloading with virginmedia connection, but ee it`s not downloading. Very unhappy... and i should pay 18month contract for this???? SH*T

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.