1,612 Customer Reviews over 41 pages
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- Location
- north london
- Reviewing
- EE
- Date
- 2014-03-10
- Comments
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absolutely rubbish,very slow,only works fast in the first month and the speed drop down to 0.2,it a bad idea to get a contract with EE not happy at all never recommended.
- Location
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- Location
- Cardiff
- Reviewing
- EE
- Date
- 2021-06-01
- Comments
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I've had a dreadful experience of upgrading through EE. First the installation refused to put the line where I wanted 'due to covid' but said if I complained EE would send him back out to move the line. EE wouldn't do this and instead sent an engineer out he said the line should be moved. EE rejected this request (from the engineer they sent out!). So I enquired about the cooling off period and was told they could not return me to my old service once connected with a new line. The only option would involve being without broadband for 2 weeks which would mean loss of work for. In short I've ended up with a slower connection, the TV doesn't work properly and I have had to fork out for Hardwear to try and rectify this. Don't upgrade through EE, just go elsewhere.
- Location
-
- Location
- hartlepool
- Reviewing
- EE
- Date
- 2014-05-05
- Comments
-
AVOID at all costs. By far the worst customer service I have ever experienced. The broadband and internet are so unreliable and after being promised an "engineer" to be sent to my house 4 times, To plug a machine in and tell me everything looks fine, ive now had enough. We even paid for a better package as they advised us to do 6 months ago due to the broadband&Internet cutting off ALL of the time, and now they are telling us we haven't acctualy been upgraded. The company is a joke and there is alot of cheaper and more reliable competitors out there.
- Location
-
- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2017-09-28
- Comments
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Only get reasonable speeds at low usage times. As soon as it hits a peak period you may as well not bother.
I pay for 38 mb Fibre and currently getting a download speed of 2.08 mb.
When calling I just get told they cannot guarantee their WIFI speeds, only ethernet...
I would not recommend EE to anyone. AVOID
- Location
-
- Location
- Reviewing
- EE
- Date
- 2024-01-08
- Comments
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We switched to EE in 2020 because of an awful Post Office broadband experience. In my initial 2020 review of EE, I said that it was not intermittent yet and that I was having a good experience with EE so far.
Well, this no longer is the case. Some portion of the blame does lie on Openreach who decided to use aluminium instead of copper to connect our area to the DSL broadband. It always seemed to drop out in my bedrooms, but every time we had an Openreach engineer round to investigate it, the engineer found that there wasn't anything wrong, we had them round 3 times, all three times they said to use a full fibre connection but there is nothing wrong with the router. On their 2nd of 3 visits an engineer mentioned that they were using aluminium instead of copper. It was that engineer who ordered us a new router which had been promptly delivered but there wasn't much of a difference. It got worse each callout. I believe it's to try and get us to use fibre as it got worse ever since Openreach started installing fibre in my town. And naturally EE was going to approve it so that they could get more money out of us. In the end we are now switching to Trooli who gave us a good starting offer. We just need to know when they are going to come round and connect us
- Location
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- Location
- Sutton, At.Helens
- Reviewing
- EE
- Date
- 2018-04-18
- Comments
-
Appalling broadband speed. When we were sold this package we were assured that the download speed would be very good. It is impossible to watch a video without it continually buffering and then freezing.....every time. It is impossible to use a tablet and laptop at the same time. When we complained last time the woman said......and I quote...."the broadband is fire in your area". Their answer was to upgrade to fibre. The problem is that we did not have this problem with SKY therefore it is the provider. Do NOT touch EE with a bargepole.
- Location
-
- Location
- Clydebank
- Reviewing
- EE
- Date
- 2023-02-20
- Comments
-
Constant buffering and pausing
Trying to watch anything on TV is a total nightmare, changing provider, do not use EE, only thankful I don't work from home
- Location
-
- Location
- Nelson
- Reviewing
- EE
- Date
- 2019-02-28
- Comments
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Broadband very slow I have rang EE and they are not prepared to do anything about it
- Location
-
- Location
- Haverfordwest, Wales
- Reviewing
- EE
- Date
- 2015-10-04
- Comments
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Absolutely poor, customer service is poor, they claim thier tests always show excellent results.
They apparently changed the router channels several times to increase my speed but still the same.
Files take forever to download, WiFi signal in my house which is small is poor and drops out, also have the TV aswel, can't even watch Netflix or YouTube without the good old buffering thing popping up.
Complained via phone, complained via email and letter an no response, my advice, pay extra and go with someone decent, I was with BT paid £10 extra a month but I was hitting 70mb download everyday near enough regardless of what time of the day it was, i'll be very surprised if this review posts quick.
- Location
-
- Location
- North west
- Reviewing
- EE
- Date
- 2014-10-19
- Comments
-
I'll keep this short and to the point.
I've experienced nothing but a solid connection with we since getting fibre with the.
However, over the last 4 days I've experienced nothing short of the worst customer service I've ever had that's mostly ruined my weekend waiting for callbacks
They seem nice enough on the phone, but they cannot sort out basic problems, they follow scripts which takes them an ice age to go through and then there is the callbacks
I've has them telling me someone will call back within 60 minutes twice which I'm still yet to receive a call.
I've had them arrange callback for the phone time (as in am instead of pm). I've had them contact me at a time I told them was innapropriate as nobody will be able to answer, I'm now left with no internet for 5 days because they cannot see its an authentication issue with our account.
Do not go with EE if you want any problem solved. Bring back British technical support, even though these tech supports in other countries are courteous they couldn't solve any basic problem that I could see from the start.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-09-19
- Comments
-
Just changed from BT because of costs, worst thing I've done. System hasn't worked properly since the beginning, unbelievably poor customer service and poor technical support looking to chancel
- Location
-
- Location
- Croydon
- Reviewing
- EE
- Date
- 2015-11-22
- Comments
-
Hi
Guys EE Internet worst ever before.
They will bind you with bills and time wasting.
Please please don't take this.
Really I am disappointed.
- Location
-
- Location
- Coventry
- Reviewing
- EE
- Date
- 2018-05-02
- Comments
-
Utterly useless internet speed
In the weekends it’s 0.2 or 0.5 mb download speed
Some weekdays will be lucky to get above 4mb
- Location
-
- Location
- Loughborough
- Reviewing
- EE
- Date
- 2016-07-01
- Comments
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Worst customer service and support I have ever experienced.
I was supposed to be connected as I moved in to a new flat but they had connected me to the wrong Exchange so I had to wait 10 days before getting internet. After 3 weeks my broadband was cut off, it took them 3 days to work out that BT had disconnected me for "unknown reasons", promised to get me reconnected, after 1 week of no contact I phoned and was told nothing had been done about reconnecting me so they would action it immediately. After all this it is 2 weeks later and I still have no broadband and they have no idea what is wrong. Don't bother with them.
- Location
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- Location
- Irvine
- Reviewing
- EE
- Date
- 2016-12-05
- Comments
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I was promised many benefits if i were to switch over too EE. I mainly changed for their apparently 'amazing internet' EE quoted their fibre broadband would give me a download speed of up to 38mb/s but after i joined, made the payments and got the box, set it up by this time the 14 day cancellation was up. So the first thing i done was check my download speed. I only get a mere 4.2mb/s and the internet cuts out a lot I can barely use the wifi on my phone anymore.
JUST AVOID EE AT ALL COST, VIRGIN and even SKY do better deals.. wish i went with virgin
- Location
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- Location
- Bolton
- Reviewing
- EE
- Date
- 2020-01-08
- Comments
-
I regret the decision of switching to EE.They are the worst broadband provider you can ever find.Pathetic service.Broadband speed would always fluctuate,Signals used to drop frequently.I have been calling customer services again and again, but all they would do were the remote checks.Eventually i had to switch to Sky and life has been easy since.I wouldn't recommend EE to whoever is planning to join them.
- Location
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- Location
- Chester
- Reviewing
- EE
- Date
- 2018-09-08
- Comments
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By far the worst customer service I have ever experienced! I had my broadband cut off without any warning and although they admitted it was their fault they did very little to make this better for me. I was constantly lied to about when the service would be working again and numerous times I was told I would get a call back that never came. I would avoid this company at all costs. Much better providers out there.
- Location
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- Location
- Enfield
- Reviewing
- EE
- Date
- 2017-01-06
- Comments
-
Worst home BB speed ever! Advertises upto 17mbs in reality 3mbs!!! Customer service no use at all. AVOID! AVOID! AVOID! Stuck in a 12 month contract at £18.50 a month. Biggest mistake ever! DO NOT WASTE YOUR MONEY.
- Location
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- Location
- Surrey
- Reviewing
- EE
- Date
- 2015-09-02
- Comments
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Speed is slow. Drop off in the evening regularly after 11pm, and also during the day time. Spoke to the customer service last time was not satsified. Just rang them again, be told to hold on the line was cut off automatically. Thinking to change a supplier.
- Location
-
- Location
- Croydon, Surrey
- Reviewing
- EE
- Date
- 2022-05-20
- Comments
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Very slow and sluggish intenet. having to reset router multiple times. Best to avoid if you have other options
- Location
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- Location
- Monmouth
- Reviewing
- EE
- Date
- 2016-09-08
- Comments
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Was told this was the fastest system.Lost count of the amount of times I either lost coverage or speed was very slow
- Location
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- Location
- darlington
- Reviewing
- EE
- Date
- 2015-06-26
- Comments
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I know my computer is old but my broadband is sooooo slow. Customer service is rubbish so I'm looking for something better.
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2015-09-02
- Comments
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I have a problem with the land line not working for a week, after calling and calling for help to EE, the sixth operator, said "Mi number and my name is not registered on their system" so I'm still without phone, and without technical assistance, but I'm registered to pay every month. Looks funny, but it's sad and shame, what they done to me.
- Location
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- Location
- Liverpool
- Reviewing
- EE
- Date
- 2014-11-17
- Comments
-
Joined in August for fixed broadband line (coming from SKY). Worst decision ever. Uptime is awful. Speeds are a fraction of what was estimated on my line for fibre. Engineers have been out three times and the customer support is none existent. Takes about half an hour to get through the three waves of customer service agents before you speak with someone who can help you... All the way through you have to suffer the non-stop, rehearsed empty, patronising apologies of trained CS monkeys.
My broadband has been disconnected for SIX count em, 6 days now and I have had no answer despite calling up twice a day. They keep telling me there's a fault on the line and someone will call me back, nobody ever does.
Cancellations are just shrugging and saying yeah fine you can leave but they won't refund my line-rental which was paid up front.
Honestly never experienced worse service.
All I can say is steer WELL clear of this one.
(Liverpool Area)
- Location
-
- Location
- Fife
- Reviewing
- EE
- Date
- 2016-03-29
- Comments
-
Had EE fibre broadband since March 15, was a nightmare getting connected and being past from pillar to post when speaking with customer services.
It was finally connected and it's soooo slow! Constantly cuts you off, you can't seem to have more than 1 person online at once or it just leaves you at a stand still. Not easy with a 13 year old who loves gaming!
We persevered this long and have now decided to change suppliers..
Can get much better service and connection elsewhere for the same price of not cheaper.
- Location
-
- Location
- Croydon
- Reviewing
- EE
- Date
- 2020-05-12
- Comments
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EE treat their loyal customers, who have been with them for decades, unfairly. They charge them way more then new customers.
Last time I upgraded my broadband into Fibre broadband after having lowest speed. I agreed to pay £27 monthly by direct debit.
It has improved for a short time and got even worse after that.
Moreover, I was charged £32 per months.
This month I found out that I was charged £41 with no notifications or whatsoever. Very disgusted by this!!!
Can’t wait to leave EE!!!!!!
- Location
-
- Location
- Edgware
- Reviewing
- EE
- Date
- 2014-10-23
- Comments
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EE seem to be going from bad to worse. I renewed my contract about 4 months ago when the internet connection was slow and they said that things would improve. Things have got worse and I'm now waiting ages for pages to load or I get connection lost messages. On the admin side they have not sent me e-mails to my revised e-mail address although this was done at the time of renewal. Okay to Bad to Worse!
- Location
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- Location
- Devon
- Reviewing
- EE
- Date
- 2015-10-08
- Comments
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We have had huge problems with our EE home broadband, since moving house at end of August. Firstly, it took them almost 5 weeks to provide us with broadband at our new address, various 'go live' dates were given, none complied. When we finally got connected, the speed has been unstable and very slow a lot of the time. A truly appalling experience which maybe explains why we are moving to a new provider next week!
- Location
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- Location
- Scotland
- Reviewing
- EE
- Date
- 2017-12-23
- Comments
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Changed from Sky to EE has to be the worst mistake I made. I have or should I say supposed to have the highest broadband they do was poor at first but gave it a fair shot as I put it down to being new. I haven't even had it a month and I'm hating it. Internet cuts off and is slower than any I have ever tried. Why am I paying for "unlimited" "great speed Internet" which I do not receive.
- Location
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- Location
- b26 2tl
- Reviewing
- EE
- Date
- 2016-09-08
- Comments
-
ee are a joke. ee told me i will get 12 to 14 meg. i get 0 to 8 meg
- Location
-
- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2016-11-16
- Comments
-
I wish I had checked all reviews before choosing EE. The worst broadband ever!! We have been without internet for 4 weeks. 2 new routers were send but never worked. EE always blames something else. They blamed BT line. Two guys from BT came in in two weeks.. but is nothing to do with the BT line. EE can't solve the problem. They started to ignore my calls. Always promises to call me back but never does. Or they just leave you a voicemail that they couldnt contact you due to my bad reception!!! We're is the good attitude to customers???? Terrible service.
- Location
-
- Location
- Bedford
- Reviewing
- EE
- Date
- 2015-01-05
- Comments
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I've been with my internet provider for a long time. Started out as Freeserve, then Wanadoo, then Orange. 18 years later I find myself with EE. OMG, what a shower! They turned off my land-line and broadband on New Year's Eve. Their mistake but despite repeated requests for an explanation, EE has yet to explain how it happened or apologize for causing major inconvenience. They promised to reconnect and restore within 72 hours and notify via text. However, after 72 hours, no text arrived and it was a pure accident that I discovered that we now had a new phone number! After repeated calls and six days, we finally got the broadband working. Irritatingly, it seems we may be on a new contract. A new router (yet to arrive at time of writing) must be used with new login / username and password. All very inconvenient and frustrating at a time of year when good communications are everything. After 18 years using the same email address, I am about to dump EE. New contract or not, it might be lawyer time - EE was in breach of contract by deleting my account. Words fail me!!
- Location
-
- Location
- SW London
- Reviewing
- EE
- Date
- 2014-08-02
- Comments
-
We have been with ee/orange for about 3 years.
It used to be a good broadband service but since EE took orange over it has deteriorated hugely.
Our internet connection stops working on a regular basis; this has happened about 7 times and we are currently without Internet connection yet again for no apparent reason.
Calling to get it sorted out takes about an hour on the phone each time and they always "run tests" to ascertain the problem. But no one really seems to know what the problem is.
We have now been without Internet connection for 3 days and apparently no-one can sort the problem out today. someone from EE is going to call on Monday (today is sat ) to sort it out.
In addition to regularly losing internet connection, the signal has really deteriorated in power in our home.
I am going to switch to another provider. This service is rubbish.
- Location
-
- Location
- West Molesey, Surrey
- Reviewing
- EE
- Date
- 2019-04-11
- Comments
-
I was an EE mobile customer and the service has always been excellent, I received an email from EE offering a deal on their fibre broadband and, as a mobile customer I would get 10mb of free data on my mobile. It also came at the same time sky put up its prices.
Having switched to EE fibre (easiest and best part) I have now had to visits from bt openreach to try and resolve the poor speed issues the last one on Tuesday the engineer was here for almost 2hrs, rewired the house, the connection in the cabinet but, still the speed is no better used to get 34mbps from sky now I can only get 18mbps down the same phone line! BT say it’s an issue with EE, EE says its BT.
Worst service ever.
- Location
-
- Location
- Dewsbury
- Reviewing
- EE
- Date
- 2021-04-30
- Comments
-
Absolutely rubbish broadband service. Keeps getting disconnected. slow downloads. Getting connected on mobile devices is a recurrent nightmare. AVOID AT ALL COSTS
- Location
-
- Location
- Nantwich, Cheshire
- Reviewing
- EE
- Date
- 2014-06-04
- Comments
-
Honestly havent experienced such poor service anywhere in fact they should be called Terrible Allthetime. Started the process to move from SKY to EE early April its June 4 and still on Sky... Oh, I had a letter stating what was going to happen next AFTER I had called to cancel and was talked round LOL (and given, well promised, £50 in M&S vouchers) they say they've tried to call me ??? all I can say is think before moving to EE. Ive heard the speeds are good and the product reliable but it is the disconnect between Ops and Sales that needs sorting out. Ill give it a week and then cancel and complain to OfTEL or whoever it is these days.
- Location
-
- Location
- Northallerton
- Reviewing
- EE
- Date
- 2015-01-06
- Comments
-
EE has the worst customer service I have ever experienced first I ring up for a mobile contract only to be told I can't have one unless I also take out broadband I explain that I am already in a contract he replies saying that they buy out contracts and I don't need to do anything at all I ask if my you view box will still work (3 times I asked) his reply yes it will.. Next day I get an email from Talk Talk saying I owe them money so I ring back up only to be told I have to pay my contract off and they will reimburse me. I agree to stay with EE. My EE went live today only for my you view box not to work, I ring up again to be told the speed is too slow so no it won't work. I try to reinstate my Talk Talk only to have to do a new order which will actually cost me more than I was already paying and will be two weeks without Internet whilst I have exams and need to study!!! I ring EE back up the customer services are good and the guy was helpful I then look at my bill which has an outstanding charge on for 33.02 how can I have an outstanding charge on something I have never used?? And I see a 'deposit for service' of £50.00 has also been taken out of my account something I new nothing about! He never even told me how long the contract was for! This service is horrendous and has resulted in me spending time I should be spending studying re ordering a service I already had and was happy with. Absolutely disgusting! It annoys me I have to even give them one star!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2016-01-09
- Comments
-
Router constantly disconnecting horrible customer service that dont now what their talking about 95% of the time. They'll intice you with low prices but i would take better customer service better reliability than a deal thats only 10 pounds cheaper. AVOID AT ALL COSTS!
- Location
-
- Location
- South wales
- Reviewing
- EE
- Date
- 2015-08-19
- Comments
-
Was with talk talk I thought they were bad, BUT EE are the worst service ever, customer service is appalling once they got you on there books they don't want to know you.
Please take my advice give them a miss, can't wait for my contract to end.
EE if you read this and you care about your customers take note.
- Location
-
- Location
- Yorkshire
- Reviewing
- EE
- Date
- 2015-11-25
- Comments
-
Possible worst reliability I have encountered - works for a few weeks and then drops out to less than half a meg for days.
Came to end of contract, phoned for migration code, customer service is rude and obnoxious, hung up on me. They did tell me I was out of contract and there would be no fees, but then charge me £10 because I am still in contract after I move. Phoned multiple times a day by their call centers after leaving, who just hang up on you when I say that I am not interested and to please stop ringing, won't be going anywhere near in the future, very bad form from a huge company who should know better.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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