466 Customer Reviews over 12 pages
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- Location
- YEOVIL
- Reviewing
- Direct Save
- Date
- 2019-06-20
- Comments
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my point of view about this is that i was very happy to come to use this broadband speed was very good untill now as its cuts out all the time now i had this before when i was with itaik i just wonder why pay money to this if you can not get online, but direct save says they have change my settings and still no luck if this keeps ongoing much longer i will leave if anyone having the same thing on your broadband what can you do
- Location
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- Location
- dorset
- Reviewing
- Direct Save
- Date
- 2014-06-21
- Comments
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The test of any company is how they cope when things are going wrong. I am willing to givepeople the benefit of the doubt. There were some very good and helpful advisors but some extremely rude ones too. We took on the telephone and broadband from previous occupants. It took them 10 days before they informed me I would need one of their modems to access broadband. It took a week for the modem to be sent, which was sent to the previous occupants who had moved 20 miles away. They would not reissue a modem so I had to drive to collect. The passwords provide did not work with the modem and technical support are only available during office hours. No one available at weekends either which is tough when working away from home in the week. Eventually I got someone who knew what was wrong (passwords were set up for previous owner) and so 22 days later we have internet. My goal was to not go a day without internet as I work at weekends and evenings so this has been hellish. Next challenge is the 0.3mb/s speed. Down expect calls to be returned. At the end of the day you get what you pay for.
- Location
-
- Location
- High Wycombe
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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As good as it can be given the broadband speed available.
- Location
-
- Location
- STROUD
- Reviewing
- Direct Save
- Date
- 2015-06-15
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2014-04-18
- Comments
-
Absolutely appalling service, never have I been so repeatedly fobbed off on the phone. Our broadband has not worked for over a week, every time I've tried to phone I just get a lifeless robot saying she has raised a ticket for engineer to give me a call the next working day. That has now happened 3 days in a row with not a single returned phone call.
DO NOT USE DIRECT TELECOM.
Absolutely diabolical
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2016-07-15
- Comments
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Money pinching and difficult people to deal with. I had a faulty router which was replaced. I returned the faulty router and have a receipt to prove it. I was charged for the cost of the same router under pretence that DirectSave had not received it. They just took £36.95 from my account via Direct Debit without any notice in advance. When I notice the charge on my account I called and sent emails stating that I posted the faulty router. All were ignored. for about five months. I had enough by then and cancelled the Direct Debit upon which I was charged £9.99 for not being able to still more money from my account. I am still in credit with them. I was then called and lied to. Everything is denied and twisted to suit their purpose. Last thing I told them I will complain to the Ombudsman and left it at that. Anyone considering switching to them should be careful. You will allow pickpocketing company access to your bank account.
- Location
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- Location
- Northampton
- Reviewing
- Direct Save
- Date
- 2018-06-04
- Comments
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Extremely bad customer service. I received a faulty power socket adapter so couldn't connect and only 2 weeks later I found out that this was the problem. They sent me a new adapter but wouldn't refund me for the line costs of the first 2 weeks.
- Location
-
- Location
- UK
- Reviewing
- Direct Save
- Date
- 2023-06-09
- Comments
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should have read all those negative feedbacks before joining! 3 days after 'going live' still no internet Called and been told there is a problem with my line - (nota bene, it DID work 4 day ago when I still was with someone else!!!) It would take 4 days for an engineer to come into my flat to fix it. Wanted to cancel and go back to my previuse provider, only to find out I need to pay £200 cancelletion fee They ask you to wait 2 weeks to activate your line and when later you find out it's not working, they tell you it has been over 14 days and you have to pay a cancelletion fee! AVOID
- Location
-
- Location
- UK
- Reviewing
- Direct Save
- Date
- 2017-07-25
- Comments
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Short version, Don't touch em but if you do, read the small print and don't expect quality if you need service or help.
Had two contracts with these people, quit the first one early and was charged a fortune, yes I know I should have read the small print but the charges were many and sucked even more money away... The one that stands out is the charge of £40 for a none returned modem... Had I have had notification or similar I would have returned it and trying to get through to them and get a straight answer or someone to take action seems impossible...
Customer services don't exist, the staff seem ready to contradict you, so don't say Good Morning they may disagree on both counts. They will not answer email or back up their promises with paper or other actions.. They just dip into your account and take what they say you owe....
My other contract was terminated after the contract end, but they still managed to extract £19.50 for the transfer being done before the end of the 28 day notice period... Which I swear I didn't have to give.
The service on the domestic line was a joke too, every month the fibre seemed to switch down and I had to call the tech support who would fiddle with something or call a local engineer and within a day or so I was up and running but this happened repeatedly for over a year.
The tech people were helpful to be fair, but I would rather not have to speak to them if you know what I mean.
I have used BT, Sky and Talk Talk, all offer a more stable and superior setup and I have never been stung for switching or had to return a modem. Likewise service at my house at least has been smooth with the big players ... There are enough decent deals and short contracts out there with the big boys not to have to bother with the shop front companies like this.
- Location
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- Location
- DA1 5UG
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Horrible. They collect your money and deliver you the worst service ever. Stay away.
- Location
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- Location
- Brighton
- Reviewing
- Direct Save
- Date
- 2024-01-11
- Comments
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Had Broadband installed in August 2023. It didn't work properly, with poor and intermittent service. They eventually sent out an engineer and I was told this would be free of charge. They fixed the faulty box in November and today (8th January) I received their invoice for £193 for engineer call out. Shocked? Obviously I called them only to be spoken to with contempt and rudeness by unhelpful so called "Service Agents". Even after speaking to a "manager" they flatly refused to remove the engineer charge (or even reduce it). Absolutely dreadful company: their policy is "once we have them in contract we can totally rip them off". My advice? Don't use them and if you do, certainly don't trust them!
- Location
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- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
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Never had any issues it has always done what I expected, better than my previous broadband supplier.
- Location
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- Location
- Leicester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Excellent value for money! Switched from Sky a few years ago and not repented! Boradband speed is better than Sky but could be improved.
- Location
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- Location
- S.E.20
- Reviewing
- Direct Save
- Date
- 2018-07-21
- Comments
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I haven't had any problems with direct save and would recommend it to everyone
- Location
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- Location
- Kent
- Reviewing
- Direct Save
- Date
- 2016-08-24
- Comments
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Crap service, crap support crap everything. Dial-up is quicker. No point phoning, they just lie to you.
- Location
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- Location
- Canterbury
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
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Overall excellent. A little slower on top floor of a townhouse but not disruptive. Going into 3rd year now and not looking to change. All good so far
- Location
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- Location
- Middlesbrough
- Reviewing
- Direct Save
- Date
- 2020-11-03
- Comments
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I have been with directsave for a year now with no problems at all and tonight had a call with kerry who was so nice and friendly and very helpful. My contract is now renewed with the best contract for me at a brilliant price. I would, and have recommended directsave to my family and friends.
- Location
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- Location
- London (Islington)
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very very slow.
- Location
-
- Location
- EXETER
- Reviewing
- Direct Save
- Date
- 2019-11-29
- Comments
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The best Broadband that i ever had
- Location
-
- Location
- Norfolk
- Reviewing
- Direct Save
- Date
- 2018-08-13
- Comments
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Customer service slow and unhelpful. Broadband keeps disconnecting, internet buffers, but according to Direct Save, they are giving a good service.
- Location
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- Location
- Midlands
- Reviewing
- Direct Save
- Date
- 2018-09-29
- Comments
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Do NOT touch this company with barge-pole. They are NOT FIT FOR PURPOSE! Constantly losing internet connection!APPAULING download speed(as low as 0.5mbs)Hence at peek times? the connection is lost. I have to say, in ALL my years of being on the internet? NEVER,EVER have I had the misfortune of being landed with such a disgraceful service provider as this 1. PLEASE! do yourself a HUGE favour and do NOT have ANYTHING to do with this company.
- Location
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- Location
- Tockwith
- Reviewing
- Direct Save
- Date
- 2019-12-13
- Comments
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I would avoid this company, very unsatisfactory service and poor customer service skills + their service is always going down/slowing down.
- Location
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- Location
- Charlton Heys
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Very unreliable with Internet speeds far below the advertised ones. In the evenings I cannot watch TV over IP as the download speeds are very low.
- Location
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- Location
- Bristol
- Reviewing
- Direct Save
- Date
- 2019-12-04
- Comments
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The worst Internet provider I have ever had. Constanly unreliable service, slow Internet speeds (currently 2Mb for a fibre boradband is a freaking joke). Every time I call them it's all fine on their end. Have tried 3 routers already (as they always blame it on my router) and I keep having problems. Since I joined, in 2 years the price has gone up by £10 while the quality of service keeps decresing. AVOID, AVOID, AVOID
- Location
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- Location
- Bristol
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Location
-
- Location
- north wales
- Reviewing
- Direct Save
- Date
- 2014-12-01
- Comments
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tried to order, accepted my order and new line should be in 14 days.engineer arrived after 3 days ,not expected until another 4 days,said i dont need i new line,but am still being charged for new line,phoned direct save,they made excusse for still charging £30 for new line i dont need,but stil not connected,engineer who should have arrived 5 days later didnt,but router did arrive,phones again i was told another excuse ,email 2 days later no reply,again 3 days later no reply next day phone again ,all calls from my mobile,they are surprised i got no land line to call,still not called me back,phoned again today,3 weeks after original order,and they tell me there is a fault on the line,will be another 15 days before engineer can come out to have a look ,so i cancelled in disgust,and they will refund the £30 for new line after i have sent the router back to them,so its cost me in phone calls,and postage for router and to return it ,so am having to find another supplier ,or renew mobile contract and mobile broadband
- Location
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- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2016-03-31
- Comments
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Have had no problems with this company at all. Changed to them after being with sky for years, who's bills had gone astronomical. Changed after searching for better deal and found this one on U switch. Paid line rental year in advance (£11.50) a month saving me £8.49 a month compared to sky, and broadband deal of £1.95 a month (unlimited usage) saving another £6 month. Did everything on line and all was completed easily and satisfactory.
Sky cut line off dead on the dot of 8am on changeover leaving me with no phone so called direct save customer service spoke to a helpful young man who said he would check it out and were connected within the next half hour. No complaints about that..
Broadband speed is better than sky.
Surprised when first used it as to how quick it was. Have had no problem with any monthly bills for phone calls. The only thing is the free wifi router is obviously a cheap version but it works OK , it does drop out if wander too far away but easily corrected if use a better router or extender. Had my doubts before changing after reading reviews but unfounded all in all no problems or complaints. Thankyou Direct save and U Switch. Saving £15 a month . happy happy.☺
- Location
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- Location
- GRANTHAM
- Reviewing
- Direct Save
- Date
- 2020-11-27
- Comments
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not a good start as I started 9 nov 2020 to date Direct Save have taken £63.75 for just standard broadband and the month not finished yet.
I had to contact them about the monies taken and why the bill is not clear.it appears they have taken money they should not have and have to wait for my refund.After requesting paperless bills was sent a bill .Customer service have been polite it is true you have to wait to get through to talk. I can say after leaving the post office Direct Save have provided me with better Internet connection but is early days to compare.I was concerned as my first month is not billed as a month because it started on the 9 November and instead of being billed to 9 December its only for the end of that month which I find bizarre normally doesn't matter when you start your billed monthly.
Also being charged to call customer service from your land line is a bit petty I have always been able to call customer service from the providers land line free and pointed this out as with all the problems listed above
Its up to Direct save to keep me as an ongoing customer some of the above needs to be addressed I do not agree that before your contract starts fees should be taken from your bank in my case my contract started 9 November 20 and was billed £44,80 October 20 before contract started
- Location
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- Location
- Dorset
- Reviewing
- Direct Save
- Date
- 2018-03-14
- Comments
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I am trying to get hold of someone to find out how to change my password, I have now been trying for two days ! No info on website. There is no email address at all, and phoning just gets message "lots of calls waiting", hopeless. I have had enough.
- Location
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- Location
- Dalnabrec
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Having recieved 4-5 hubs in the first 12 months, had an unanounced increas in my broadband price I am not at all imprest with the service
- Location
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- Location
- FELTHAM MIDDLESEX
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Broad band tend to cut out every so often.
- Location
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- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Following unhelpful discussions I still think you should provide explicit reasons why I am not able to return to my previous supplier following your contract with the housing assoc where I now live Plus your phone charges are much higher than my previous supplier.
- Location
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- Location
- Cheshire
- Reviewing
- Direct Save
- Date
- 2018-03-27
- Comments
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Absolutely outstanding service I have been Directsave for a 8 years and the service from them is flawless.
- Location
-
- Location
- Bodmin
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
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Great service. Good, cheap broadband. Easy, comprehensive billing each month. Highly recommended compared with some of the much more expensive Internet providers.
- Location
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- Location
- Bracknell
- Reviewing
- Direct Save
- Date
- 2021-09-04
- Comments
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I have never had to go through so much to get in touch with someone for help. I am a new customer and was supposed to be connected on the 23 August, it is now the 4th Sept and still no internet. Have called tech support several times only to be put on hold for long periods of time or disconnected because they can't figure out how to fix the problem. They first had my address wrong. Now supposedly it's my ONT box number. They say they will call you back but never do.
I pro paid for the first month and a half but still have no service. It takes forever to get help on direct save helpline. I will never do business with them ever again.
- Location
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- Location
- Yorks
- Reviewing
- Direct Save
- Date
- 2021-08-05
- Comments
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I have been with DST for 4 months .
The speed and reliability has been average at best , good when it is running smooth.
Lately I have had problems with speed and signals going off .
When trying to contact them I have found lengthy wait time and unhelpful support.
I have just realised that tek support is only available during office hours ?!? so if you have problems after 8pm theres is nothing you can do ?!?
When asking about cancellation the fee is 100 pound . Ridiculous.
- Location
-
- Location
- Methwold
- Reviewing
- Direct Save
- Date
- 2023-01-07
- Comments
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Customer service is the only small fly in an otherwise excellent service.
- Location
-
- Location
- manchester
- Reviewing
- Direct Save
- Date
- 2020-10-30
- Comments
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I have been a customer of Direct Save Telecom for a year now. I am writing this review whilst I have been waiting for over half an hour to speak to customer service (This is at 11am on a Tuesday morning - hardly peak time).
Over the course of the year, Direct Save's customer service has been slow and clumsy to discuss simple matters. Here are some of the things I encountered in my year as a customer
1) They have continually spelled my name wrong on correspondence, despite having asked four times to change my name (spelling of name is required to log in to account
2) As I came to the end of my contract, I was receiving a call every day for about two weeks from them trying to get me to renew my contract. This is despite having asked them three times to stop calling me.
3) They use this small written in clause to get you to buy into their 'annual discount club' for £8.95 when your contract is over. You're put into it when you join, and when your contract expires they start charging you for it. It's a completely useless scheme. This is buried in your contract so it's hard to notice
4) Your wait for customer service will always be incredibly long whenever you ring. I was told by one of their colleagues that this was due to them being a relatively new company, but I have seen little improvement in a year. You will typically wait over half an hour in off-peak times, worse if you call after 5pm or the weekend.
5) I gave DirectSave a bad review on here early into my contract. A representative asked me to call them to discuss it. I called them, waited over half an hour to speak to them. When I did get through, the representative did not know the nature of my complaint about having to wait so long for customer service.
Direct Save is cheap, but it is definitely not the fastest broadband out there for the price. You also get a very low standard of customer service.
UPDATE OCTOBER 2020
I called on 28th October to enquire why the amount of £85.95 had been taken out of my account on a date which wasn't when I had set up my direct debit. I waited twenty minutes to get through to an advisor who then put me on hold and disconnected my call. I called back up to wait another 15 minutes. The advisor I spoke to put me on hold for ten minutes while they tried to work out why I had been billed that amount.
I was then informed that 'because our payment systems had been down between July and September, money hadn't been taken out of your account correctly'. I asked why there were no invoices detailing this and they couldn't answer.
I also enquired as to why I was still being charged for their 'discount club' (£8.95 a month) when I had rung up twice to cancel it. I was told that it would be cancelled from now on.
I was also also told that the amount of £85.95 was incorrect by twenty pounds. I told them I would reclaim the direct debit until I was properly invoiced so I could see what I was paying for.
I am only with Direct Save because it is the only internet service provider I can get in my area that doesn't require a yearly contract ( I am in my current accommodation temporarily for work)
- Location
-
- Location
- newcastle
- Reviewing
- Direct Save
- Date
- 2016-04-11
- Comments
-
this is the worst company for broadband .when you sign up for broadband they tell you that the line is not suitable for normal speeds (when i was getting 4 mb then dropped down to half a meg)so that i sign up for fibre a guy called matt so he said . they are villians and will be taking this to the ombudsman they will rue the day they did this to me
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2017-10-27
- Comments
-
As with others I wish I had read the reviews before I bought this product. I didn't even receive it. I called a number of times to find out when the router was going to arrive and when my broadband was going to go live. I was told two different timings by different people. Then I read the reviews and decided to cancel the whole thing - it was not worth the hassle. I called to cancel and the woman said to email in writing to the customer service department (fine), which I did, did not receive a confirmation email so emailed to ask for one, still nothing. Then I rang to make sure and they said they didn't receive one, then they checked and 'oh yes, it's here'. I wanted to get a refund of the £50 fee but that was not possible because there is no 'cooling-off period' when activating a line (or something like that). I agree with all the negative reviews. Customer service was far from pleasant. Just don't waste your energy of this lot.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.