Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    3 stars
  • Reliability
    3.3 stars

Based on 119 customer ratings since 2019-11-11 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

427 Customer Reviews for Direct Save

Reviewer Location Reviewing Date Ratings
Overall not too satisfied the customer services just put the phone down on you when they feel like and don't ring back so you have to que up all over again the customer services isn't the best I had my broadband disconnected for a week and they didn't inform me I had to ring up find out the problem they didn't rush to sort it out. Broadband speed is okay I guess when it works that is. The staff are rude and don't rush to sort anything out for you they over charge you on your bill sometimes too with out telling you. Wouldn't recommend to anyone searching for broadband !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Runcorn Direct Save  
I have over 10 years experience of Direct Save Telecom. They always solve the problems we get in a rural area where we are lucky to get more than 2mbs.Their technicians are patient and easy to understand. I wonder if some of the rude reviews are the result of the manner in which some customers address the staff?
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Rural Warks Direct Save  
I haven't had any problems with direct save and would recommend it to everyone
  • Satisfaction
    5 stars
S.E.20 Direct Save  
Was with them for a long time - customer service was dire, VERY VERY expensive, broadband. Rubbish rubbish company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salisbury Direct Save  
The best broadband provider we have encountered.
We were messed about by Virgin when trying to maintain our contract on moving to rented accommodation .
Had 2.5 months without broad band!!
Direct save sorted it within 3-5 days, have excellent technical back up when I was unsure with regards a fault and if I’ve had any questions regarding any thing
I haven’t been sitting on hold endlessly waiting to speak to a parrot who can’t speak English properly.
I would highly recommend Direct Save down to my positive experience.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Salisbury Direct Save  
If it was possible to give this company a zero I certainly would. Everything about this company is appalling. One of their representatives called my disabled 90 year old mother who has many different health issues and has a medical alert phone with BT. On testing the her bracelet which we do monthly, it didn't work. I phoned BT to tell them only to find that Direct Save had taken over the phone. On questioning mum she said BT had rung to offer her a better deal with them. Looking into this I found out that she believed and kept asking their operator if this was BT because she needed to stay with them. This operative led her all the way to believe that it was BT who she was speaking to and my mum even stupidly gave her bank details over the phone to this company. I managed to get on to her bank and explain and they cancelled the standing orders, etc immediately. I asked the company to produce the tapes as they say that they record every conversation, which was the advice I received from Ofcom. I have written to this company and emailed them and they have denied receiving any correspondence from either myself or Ofcom or any complaint was made or recorded against my mum's account with them. I cannot believe a company can carry on like this and stay in business. The guy who had the conversation with mum, who I agree the other comments here I think they only have about two members of staff, said he didn't realise she was elderly or had Parkinson's disease and didn't understand she had a special phone, I cannot understand that as her voice is weak and shaky. I am still trying to get them to produce this recording, they are still chasing my mum for cancellation fees, etc. and have today sent her a debt collection letter. Once I spoke to the debt collection agency they said they would go back and speak to Direct Save themselves. Ongoing fight but I believe a company is only as good as their service when things go wrong, so I just want to add beware if you are going to use this company. They even told me they believed that her medic alert would have worked with their service after they denied she told them she had one. They just constantly put the phone down on you if you try and reason with them, unbelievable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salisbury Direct Save  
In 2007 I took them to court and won a judgement against them. They kept over charging me and would not resolve the situation. The customer service I received was appalling. Trading Standards said they could not help so I resolved it myself.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Scotland Direct Save  
Started off alright, but after about 6 months the reliability dropped off the face of the earth. Internet would disconnect every 20 minutes.

Cancelled the service to find the cancellation fee was the remaining 11 months.

Always read the terms...And then choose another provider.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Scotland Direct Save  
Absolute load of rubbish. Stuck in a contract for another 6 months yet. Last 12 months have been hell. Internet that goes off for up to 48 hours at a time. Constantly losing connection.slow speed.when it does work it's poor at best. Customer services palm you off with restarting router every time this is a temporary fix as it just goes again within the hour. Router constantly flashing! They say the light stays solid when a good signal is made but never had that yet. Can't wait to be rid of this awful provider and go with someone else. Would pay more for reliable Internet as we use it for work and home life. Don't waste your time even phoning these guys they set you up super quick and call you a lot in first few days to ensure all is well.....so you think they are a good company.... false sense of security believe me it's all been down hill since then.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Seaford Direct Save  
I had a problem with my broadband first time I called them they told me my broadband was setting up and ring back after 8pm and the red light was still flashing internet not working so l rang back and women on the phone engineers will ring you back tommorow but if you read the contracts it says that engineers work 24 hours 365 fays a year but I asked to speak to a engineer she said you can't I have passed your issue to them and they will contact you in the morning so there are no engineers she said yes me so you help me with my issue and she said straight forward no so I said I think I will report this to of com as you are not telling the truth of your engineers working 24 hrs a day 365 days a year what do you think?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Selby Direct Save  
Never ever go with direct save broadband. These are bunch of thieves.
Initially i was told that engg needs to visit the site ... 24 hrs ago.. a sms - engg will not have to visit the site now.. i said ok... deduced 49 pounds.
Next installment will be in 7 days and you will not receive bill for 2 months. I said ok. Paid - 44 pounds.

I received bill for both months - 33 and 45 for 2 months... dont know why.

They always have a rubbish back up answer.
The contract is written as if you give 28 days prior notice , you can terminate the contract. Now they are saying you have to pay 60 £ for termination

Thank god i cancelled my direct debit. Now i will not pay them a single penny. Because there is no ethics in direct save. They alwaysdo whatever they want and speak rubbish. Not sure how they got the license to operate in UK market
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SHADEWELL Direct Save  
I recently changed provider from Talktalk to Directsave, I got fed up of the continual price rises over the last two years, so looked elswhere and checked reviews and although directsave had some bad ones, so do most of the others, so I'm giving them a chance.
To start with now Iam now paying £13.45 with Directsave compared with £27.70 for the same service from Talktalk.
The changeover went very smoothly, router came pre configured just needed to put the wifi password into my laptop.The BB speed (over 8Mb/s) is exactly the same, as is the evening & weekends phone service.
Overall pleased with the savings and the customer service up to press.
Like all service providers, there may come a time that I become dissatisfied, as I have on the three previous occasions.
But I am always willing to give a smaller, less greedy company a chance.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield Direct Save  
I recently changed provider from Talktalk to Directsave, I got fed up of the continual price rises over the last two years, so looked elswhere and checked reviews and although directsave had some bad ones, so do most of the others, so I'm giving them a chance.
To start with now Iam now paying £13.45 with Directsave compared with £27.70 for the same service from Talktalk.
The changeover went very smoothly, router came pre configured just needed to put the wifi password into my laptop.The BB speed (over 8Mb/s) is exactly the same, as is the evening & weekends phone service.
Overall pleased with the savings and the customer service up to press.
Like all service providers, there may come a time that I become dissatisfied, as I have on the three previous occasions.
But I am always willing to give a smaller, less greedy company a chance.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield Direct Save  
I've been with Direct Save for about 18 months. The changeover was less stressful than I imagined, I'm saving around 25-30% when compared to my previous supplier, and I got excellent support with the one issue I had when switching. And they respond in reasonable time when I phone them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
sheffield Direct Save  
Apparently I can't be connected, after numerous phone calls, going through various stages & log-ins on computer and two routers, I have never received broadband from the start of their service.
  • Customer Service
    2 stars
SHEFFIELD Direct Save  
was good at first (apart from rubbish set up advice) but now speeds are appalling (less than 3 down and less than 05 up).
Only chose them cos dont want a contract.
But no longer fit for purpose
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
sheffield Direct Save  
Awful awful awful!! I've just cancelled my direct debit with these and signed up to plusnet because after months and months of me emailing them and requesting call-backs (which they ignored 99% of the time) seeing as they don't provide a contact number anywhere it would seem, I've had no choice. I've had absolutely shockingly low speeds on my line and that's when it was actually working, which most of the time, if wasn't. They have done nothing but fob me off with excuses and are extremely rude when dealing with them over the phone. Paying £22 every month for no reason whatsoever, I finally had enough. I'm still in contract until December but they won't be getting another penny from me!! Cannot stress this enough - AVOID THIS COMPANY!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shepshed Direct Save  
I have been with direct save phone and broadband, for 3 yrs, I have not had a lot of reason to contact them, but resonantly I had a problem with modem,(I did not know this at the time of phoning)I can not fault the service given, fast and efficient. Best I have ever had from any supplier's in the past, and I am in my 60s.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Sible Hedinham, Essex Direct Save  
My speed is usually around 32, thought I
was supposed to get 37, I am only about
75 metres from the street box.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Sleaford Direct Save  
I used to work for this company and I wish I didnt. They are liers and thieves they have so many hidden costs and your bill will be very high. They will tell you a price but it will not be. I am ashamed to have worked for this company. Awful staff. Sorry to anyone whos has been robbed by these people.
Slough Direct Save  
Signed up with them about three months back. They were quick to move telephone line but never move the broadband. They do not tell you what's happening with your move, customer service is very rude- they promise to call back- never do. After three months broadband is not transferred and I agree with previous comments they lie effortlessly. Avoid this company at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough Direct Save  
Having read some of these reviews I am wondering if they refer to the same company. I have been with these guys for 4 years and still getting a good download speed on a standard non fiber line. I don't use the line for calls only the internet and have been paying the same price with no clever add one or price hikes. Very happy and any technical issues have been quickly sorted. Thank you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Somerser Direct Save  
When I lived in town it was fine but when I moved the transfer was a shambles and I had to go 4 months without broadband. Customer services are a joke. Got tied up in a contract which ends this month. I can't wait to be rid of them. Line speed is inconsistent and I have to reset the router every day. I do not recommend this company to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Somerset Direct Save  
I am not a tecky and find their staff very friendly and helpful
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
South derbyshire Direct Save  
Very good service from Direct Save and the cheapest option.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South East London Direct Save  
Recently left due to very poor broadband service only to be given a £19.50 administration charge. My advice is don't go there.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South Wales Direct Save  
My broadband is extremely slow and often 'times out' when trying to download pictures or documents with e-mails. Once I started with Direct Save they seemed to lose interest in solving problems and when I enquired about superfast connection their quotes for both the connection and service were ludicrous.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
South West England Direct Save  
Overcharged me when I originally signed up, difficult to speak to anyone in customer service and very rude when you do.
Connection itself is horrible, I have to restart the router two or three times a day to try get speeds above 1.7Mbps, I plan on moving house in the next 12 months and will certainly not be becoming a customer of DirectSave, the few pounds cheaper bill simply is not worth it.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Direct Save  
4day waiting for a response to my phone call on Monday and still waiting???
Will not be renewing with you?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Direct Save  
Amazing prices, I opted for paper billing because I didn't believe how cheap they were. Just changed to online billing over the phone, got put through straight away, fantastic customer service. Iv had the service for a year now and Iv had no problems with Internet speed or anything. Would highly recommend! Thank you Direct Save for a stress free survice
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southampton Direct Save  
Poor Customer Experience so far. Took a chance having read poor reviews as Cheap. Phone activated within 3 days,
Router arrived after 7 days. Not responded to request for Broadband Activation Date. Lack of overall Communication, Billed me an unexpected additional charge. Not Answering EMails. Think may have made mistake, neighbour doing much better with Sky. Ray
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Direct Save  
AVOID AVOID AVOID
Clearly the 2 or 3 positive reports are bogus.
We've experience a very poor internet service. Drops several times a day, as an ebay seller its almost impossible to upload photos etc - this is reminiscent of dial up which is staggering in 2017.
If you want slow internet that drops all the time and is almost unusable then this is the company for you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
southampton Direct Save  
Brilliant service, no hassle, no pushing to by extra services like tv or phone packages etc. I use my broadband primarily for gaming and downloads. I get a constant low latency service with uninterrupted game play. The router could be better quality, ie more features etc but I use a buffalo air station for my internal network, so everything runs and streams as needed. 4.5/5.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
St Helens Direct Save  
My best advise to anyone is choose another provider!!!Deception,false information,account errors and ..i cant emphasise this enough, an appalling,terrible,misleading and time consuming customer service (If your lucky enough to get through to them).If i could leave a negative reading -1000000 i would !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
ST. ALBANS Direct Save  
AVOID!!!!! This company is the worst I have ever encountered. Their service is diabolical.

We ordered broadband from them and it took 10 weeks for it to be connected! The excuse they gave was that it was BT's fault. I checked with BT and this was a lie.

After 5 calls - to different people - who didn't have a clue what the last person had said, eventually it was connected and was half the speed of other providers - so I switched. However, because I'd prepaid my line rental, they "reserved" my number and I had to have a new one.

Oh, and if you do want to make a call to customer services, make sure you have a good book to read while you wait for them to answer. The record was 40 minutes on hold.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Staffordshire Direct Save  
Excellent customer service from this supplier. I'm in a slow broadband area mainly due to Openreach's inactivity in rural areas.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Stockbury Kent Direct Save  
Absolutely shocking!!!! I might as well be on dial up it's so slow. continually buffering and I haven't hit 3mb download speed on the several times I have used the speed checker. AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
STOCKPORT Direct Save  
Conned into buying a package told us it would be cheaper than talk talk but was not true when the bills came as their prices were quad ripple that of talk talk money had been taken through direct debit so no refunds avoid scammers thief's be aware
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stoke Direct Save  
Had prob broadband had engineer out sorted it.half hour after back to normal had 2nd engineer out took 3hrs to sort it both occasions told won't have to pay 31st October got hit with with 335 pound bill got in touch with direct save not got to pay first bill got to pay 2nd said no problem I thought happy Christmas waste of time have to go on the streets begging for Christmas thanks direct save they are like crocodile keep well away cancelling contract aprill
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Stoke Direct Save  
Very pleased with Direct Save. So nice to actually speak to a UK based human being when I get a problem: 1. Quite quickly 2. Who knows exactly what they're talking about! 3. I can actually understand them. Always ring back when they say they will. Am thinking of moving and want to take them with me!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Stoke-on-Trent Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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