466 Customer Reviews over 12 pages
-
- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2019-07-22
- Comments
-
Absolutely appalling company. No Internet for over three weeks now and no closer to a resolution. Queue times are horrendous to speak to customer service or support. When you do get through there is zero contrition, instead a chippy and conbative attitude. Unbelievable!!!
- Location
-
- Location
- Woking
- Reviewing
- Direct Save
- Date
- 2018-02-21
- Comments
-
They steal from you even after your contract is over…
I used Direct Save back in my old property as at the time, it was the only provider that did a monthly rolling contract which suited the house share situation I was in. At the time of signing up, they told me over the phone that I can either send a letter to cancel the contract or just cancel my direct debit. All sounds great at this point, but straight away things go downhill. I receive the box thinking I'm pretty much set to go, but there was about a week of them faffing about on their end until we eventually got connection, even then it was slow speeds and decided to stop working several times a week for over two years (please note that the customer service has always been awful and I have never been satisfied after calling them).
At the end of my tenancy, I cancel my direct debit as originally advised thinking I have cancelled my contract (as they told me it would). About a month later I receive a phone call saying that I owe them money, which at this point I tell them that I cancelled my direct debit as instructed, and they didn't say anything more about it.
Over a year after that incident and hearing absolutely nothing from Direct Save (despite the fact that they have my telephone number), I receive a phone call from a 3rd party debt collection firm demanding that I pay them money to Direct Save. Unwillingly I paid the fine but am now trying to get a refund as I feel as though I was wrongly accused and am paying for their own mistakes.
Avoid this provider at all costs, you're better off having no internet than the crappy internet and worst possible service that they provide. They have caused much headaches for me over the past few years and I'm surprised they're still allowed to operate.
- Location
-
- Location
- Worcester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Since joining Direct Save on a 100mbps contract I’ve received on average 67mbps hardwired. Wireless is around 15-20mbps. When contacted I was told DirectSave weren’t to blame, there were no faults on the line and it was down to their supplier. Their supplier asked me to jump through hoops to prove that my connection speed was slow.
It was determined the router is not fast enough to cope with 100mbps. The only way I could get a better router from DirectSave was to upgrade to 300mbps or pay £79.99.
Wonderful. When my contract is up I’ll be swiftly moving on. The customer service and willingness to help around technical issues is let down greatly by their speeds.
- Location
-
- Location
- Bingley
- Reviewing
- Direct Save
- Date
- 2016-11-10
- Comments
-
Two serious complaints addressed to a supervisor have never been answered
Customer service rating 0
- Location
-
- Location
- Cheshire
- Reviewing
- Direct Save
- Date
- 2016-09-30
- Comments
-
I've been with Direct Save for my broadband for a while and twice now I have needed to call them with and issue. They answer the phone within a minute of dialling and have always phoned me back when they said they would. They have swiftly and efficiently solved the problem on both occasions. They are very polite, keep accurate records. They listen carefully and act honestly and reliably without fob-offs, misdirection or bull, explaining the reasoning behind their actions and instructions and admit it if the problem is down to themselves.
I am a very happy customer.
- Location
-
- Location
- mid west wales
- Reviewing
- Direct Save
- Date
- 2018-08-05
- Comments
-
Just called them up to sound them out. Told myself that that I could not have the 17.95 deal as I am in a 'market a' area - but I could have them supply at double the price. I told them they dont advertise this in their marketing - not even on this site! She then did the usual cal centre staff trick of repeating what I have heard from her and then repeating and then repeating - I told her when ever I hear call centre staff repeating themselves I am sure they are telling me to go away based upon my experience.
- Location
-
- Location
- Rochford
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Very nice people to talk to and very helpful
- Location
-
- Location
- Harrietsham
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Poor Servicervice, Slow Speed, Over Priced
- Location
-
- Location
- Garside
- Reviewing
- Direct Save
- Date
- 2022-07-20
- Comments
-
First year was not had, could connect multiple devices. After extending contract for another year things went downhill quickly. They raised up cost, and internet started playing up. Speeds went down from 40 to 8. Once couldn't connect at all. Phoned customer service, very unhelpful guy claimed everything is in order, then he re-programmed the router and it was even worse. Phoned them again, they finally decided to send a new router, which I was meant to receive within 48 hours. Took 5 days! And number of calls. New router arrived, no change, can't connect more than one device! God forbid you want to play any online games! No chance! Phoned them again! And once more was told that everything is ok on their side! Asked to cancel contract as I'm not receiving service I paid for. They told me I still have to pay it off! £188! DIRECT SAVE?!?! MORE LIKE DIRECT RIPOFF!!!!! And they only add the good reviews on their website!!!! Don't bother with them!!!!!
- Location
-
- Location
- Reviewing
- Direct Save
- Date
- 2018-10-21
- Comments
-
I have the 35Mb no contract Superfast Fibre service at £42.95 per month. I suffer poor latency speeds, returning results of 700ms, 900ms, 1000ms results. I have to restart the router they sent everytime. They don't do anything to resolve the issue when I complain. Avoid.
- Location
-
- Location
- castle douglas
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
my broadband speed is very slow,I have been supplied with a new router but it made no difference.
- Location
-
- Location
- Stourbridge
- Reviewing
- Direct Save
- Date
- 2017-01-07
- Location
-
- Location
- Bromley, Kent
- Reviewing
- Direct Save
- Date
- 2018-02-06
- Location
-
- Location
- Cleethorpes
- Reviewing
- Direct Save
- Date
- 2019-11-21
- Comments
-
Had no problems with anything since switching from bt,four years we have been with you.
- Location
-
- Location
- Aveley
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Very Good service, a bit now thrills but I get what I pay for.
- Location
-
- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Fast, reliable broadband for a good price - never had to deal with customer service but communication from direct save is good, I feel like I’m always kept in the loop
- Location
-
- Location
- Ballater
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
The customer service from Direct Save is very good with little waiting to contact and speak to a staff member. However I was never informed before the contract was agreed that the Broadband could not be guaranteed in terms of reliability and speed. I was with BT and it would appear that they could have done better. It is very poor and I am paying top rate.
- Location
-
- Location
- north wales Betws y Coed
- Reviewing
- Direct Save
- Date
- 2016-08-15
- Comments
-
I have have been with dst for 7years with a break of 2years because they did not supplie vista .since i have gone back at first they were fine but in the last few months they have been hopless i have joind BT .But DST HAVE BEEN so kind and seent me a bill for£60 even though i had been without broadband for the last 2to3 months .
- Location
-
- Location
- north wales Betws y Coed
- Reviewing
- Direct Save
- Date
- 2016-08-15
- Comments
-
I have have been with dst for 7years with a break of 2years because they did not supplie vista .since i have gone back at first they were fine but in the last few months they have been hopless i have joind BT .But DST HAVE BEEN so kind and seent me a bill for£60 even though i had been without broadband for the last 2to3 months .
- Location
-
- Location
- stoke
- Reviewing
- Direct Save
- Date
- 2016-03-11
- Comments
-
Conned into buying a package told us it would be cheaper than talk talk but was not true when the bills came as their prices were quad ripple that of talk talk money had been taken through direct debit so no refunds avoid scammers thief's be aware
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2015-10-01
- Location
-
- Location
- Lincoln
- Reviewing
- Direct Save
- Date
- 2019-03-19
- Comments
-
Watch out for the 28 day notice fee. If you move away from them and your new supplier doesn't give them 28 days notice which they usually won't then this shower will charge you £19.50. My best advise is to avoid them.
- Location
-
- Location
- Cannock
- Reviewing
- Direct Save
- Date
- 2023-02-11
- Comments
-
Even when signal is good cuts out for no reason. Recently had a new box . Nothing but a pain since installing the new one. If this issue isn't fixed I'm going elsewhere.
- Location
-
- Location
- Atkinson
- Reviewing
- Direct Save
- Date
- 2019-08-12
- Comments
-
Speeds drops a lot, I work from home a fair amount and the speeds I get are a big concern. Several times I have called in to ask why the speeds so slow and theyve always blamed third parties or just said theyre not... Their customer service team are very poor at their roles; limited knowledge and very obnoxious.
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2017-11-15
- Comments
-
Due to living in a new build can only go with 1 of 4 companies initially went with direct save before reading the reviews and on reading the reviews immediately after tried to cancel was made aware that there was no cooling off period and no chance of getting a refunding or cancelling this was not made clear at any time and was told to read the terms and conditions however the router did arrive the next day and was easy to install my 16 year old actually did it herself. I have had no issues with the broadband service at all at the moment and so far in all seems well. The customer service is admittedly not that professional and when I mentioned I had wanted to cancel due to negative reviews the lady I spoke too was quite defensive and a bit rude but calls were answered quite promptly so all in all I guess I can't complain too much at this stage.
- Location
-
- Location
- Nottingham
- Reviewing
- Direct Save
- Date
- 2016-04-28
- Comments
-
Switched from Sky and should have done it long ago. Great savings and the contract price guaranteed for 2 years, unlike sky who constantly put it up! Change over was easy with no problems. I would definitely recommend Direct Save if your looking for a good value for money provider.
- Location
-
- Location
- Portsmouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
No major problems since joining 20 months ago, customer service have always been very helpful when i've needed them.
- Location
-
- Location
- Dover
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Good reliable service
- Location
-
- Location
- le soulie
- Reviewing
- Direct Save
- Date
- 2016-11-17
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2023-06-20
- Comments
-
Customer services seems good, they always answer and try their best to help but the internet is terrible. Router can't project speeds even 3 meters away. Regular loss of speeds and full drop outs which is very frustrating. Have moved to virgin now
- Location
-
- Location
- Herfotdshire
- Reviewing
- Direct Save
- Date
- 2016-06-27
- Location
-
- Location
- essex
- Reviewing
- Direct Save
- Date
- 2018-05-04
- Comments
-
price went up as contract was finished so I left. Been charged for leaving less than 28 days of notice given to D.S. Broadband hit and miss.
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2016-09-01
- Comments
-
Terrible, Awful, DO NOT USE THEM! If I could give them a negative rating, I would. Terrible service, upload and download speeds very low, and they preached something completely different and lied about it. They kept slipping in extra charges for no reason. Tried to disconnect as I was moving, and notified them well in advance, a month in advance....and they are charging me a 20 pound fee for no reason, even though I notified them well in advance. Do yourself a favor and don't use them, ever!
- Location
-
- Location
- Lincolnshire
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
-
I've been with DST for over 7 years now and it's been quite some years since I last had a problem. That was when my router expired, but after one phone call or one email - I forget which it was - I had a new one shipped immediately and I received it in 3days. I recall having some minor connection problems when first signing-up with them in 2012, but I always had good service from them and no long waits for the phone to be answered. In comparison my previous and more famous service provider was abjectly awful - so bad that I'm surprised I've never given them a 1 star rating! While I appreciate that some people have had bad problems with DST, based on other reviews here, I've never had any serious problems, plus in the last 3 or 4 years not a single one.
- Location
-
- Location
- Berryfield
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
My experience is not great and especially the internet is very slow. When I first contact you I initially asked for a package deal which was not given, I found that out when I received my first bill I then called customer service and they told me that the package I had was great which it wasn’t. To be honest I’m looking for a different supplier but given my location it’s can be difficult.
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2018-06-08
- Comments
-
CS advisors do not announce there name when taking a call. for older folk or people who struggle with internet its ok. im in my first day still so wont say bout speeds as fluctuate normally first week. biggest failings are the lack of proper router with all the login info to keep your new router secure. its like they only want you to use there router on defaults no change to passwords as no clear info to change it as we are advised by any and everyother provider they advise you first thing to do is change the default passwords not this one tho another talk talk wanting to get hacked or even sell your info then blame it on lack of security. a joke and glad i can cancel without fees. super polite etc but cant trust a company that witholds vital details that every other provider gives you as a point .
- Location
-
- Location
- Bordon
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Shoddy company. Poor customer service. Lack manners, integrity and efficiency.
I live in an apartmemt with limited supplier availability. If I could have my previous company from before I moved then I would in a heartbeat.
- Location
-
- Location
- Ebbw Vale
- Reviewing
- Direct Save
- Date
- 2023-06-27
- Comments
-
I was quite satisfied until my line came down in the wind in winter the cable was snapped they acted fast it was fixed no problem. Then they tried to take £218 out of my bank I rang them and I explained I didn't have to pay as it was outside my house this is correct. The manager basically called me and my wife a liar stating that the line was only replaced because I wanted it upgrading. this was a blatant lie the line was in two halves but to try and get me to pay they stated it was upgraded. I an so angry I have now gone over to another ISP Direct Save can Swivel. Beware.
- Location
-
- Location
- DERBY
- Reviewing
- Direct Save
- Date
- 2019-07-06
- Comments
-
only provide broadband no tv
they do not allow you to change provider
as they don't allow access for other providers to check exchange speed
don't inform you when your 12 months are up
- Location
-
- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
-
Having been with other broadband companies, I find Direct Save the best; both with cost and service.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.