466 Customer Reviews over 12 pages
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- Location
- Worcester
- Reviewing
- Direct Save
- Date
- 2016-10-24
- Comments
-
There was a dispute, someone on the phone said they would read my email and get back to me. That was a lie. It was 7 weeks ago. All my attempts to discuss the matter are ignored. The customer service is worse than possibly imagineable. Their only action is to keep charging me more???
- Location
-
- Location
- Bristol
- Reviewing
- Direct Save
- Date
- 2016-04-26
- Comments
-
We have changed to Direct save after being cold called. We have changed from Sky in an attempt to lower our bills (we are pensioners). The broadband speed is low to nonexistent and living in a fairly large city I find that surprising to say the least as do I find the couldn't care less attitude of the company. We are very dissatisfied to say the least!
- Location
-
- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2015-10-16
- Comments
-
This provider is rubbish.... do not recommend.
- Location
-
- Location
- lowestoft
- Reviewing
- Direct Save
- Date
- 2019-06-12
- Comments
-
Bloody useless ....Only had them about a month just got my first bill......Wi fi down and can't make contact ......Paperwork said do not reset ......Biggest regret signing up with them
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2016-09-01
- Comments
-
Terrible, Awful, DO NOT USE THEM! If I could give them a negative rating, I would. Terrible service, upload and download speeds very low, and they preached something completely different and lied about it. They kept slipping in extra charges for no reason. Tried to disconnect as I was moving, and notified them well in advance, a month in advance....and they are charging me a 20 pound fee for no reason, even though I notified them well in advance. Do yourself a favor and don't use them, ever!
- Location
-
- Location
- Downham Market
- Reviewing
- Direct Save
- Date
- 2016-10-16
- Comments
-
To make a point, I was playing an online game for the last few hours on my ps4 which is brand new. The Internet has cut out and kicked me out of the game no fewer than 12 times in the last 3 hours.
I've had problems with this company since day one, they rope you into a years contract that you never wanted. They then up your bill and down your Internet speeds. It's truly pathetic.
It's so bad I've had to switch off WiFi on my phone and use my data just to type this!!
Avoid at all costs.
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2014-04-02
- Comments
-
So far I only had problems with this company as well. I have a contract since March and so far I only had a huge disappointment. Since I am living in an apartment building i have a separate line connected to my room. The problem was that the company has send the signal to another room within my apprtment, which means that I couldn't make use of it at all. I have already called them constantly have been wasting tons of money for the pricey line, and never got anywhere at all. Now I am a bit further they have been telling me that they had to terminate the line in the other room and will start it up in my room after having send a eletrician which probably will come within 2 weeks. I am soo pissed, all the time I have been paying for them and all I got was one punch into the face after another. So next time this is going to be on the black list, never again ...
- Location
-
- Location
- Norwich
- Reviewing
- Direct Save
- Date
- 2019-08-31
- Comments
-
AVOID AVOID AVOID, no response to emails, took 70 minutes to speak to a customer service rep when I was apparently 6th in the queue. Customer Service rep had no idea, obviously has not been provided with appropriate training, tried to quote me me GDPR, shame Information Governance is my job. Have cancelled as no contract, as no response or info from them as to when service will be provided, 13 days after signing up.
- Location
-
- Location
- Garside
- Reviewing
- Direct Save
- Date
- 2022-07-20
- Comments
-
First year was not had, could connect multiple devices. After extending contract for another year things went downhill quickly. They raised up cost, and internet started playing up. Speeds went down from 40 to 8. Once couldn't connect at all. Phoned customer service, very unhelpful guy claimed everything is in order, then he re-programmed the router and it was even worse. Phoned them again, they finally decided to send a new router, which I was meant to receive within 48 hours. Took 5 days! And number of calls. New router arrived, no change, can't connect more than one device! God forbid you want to play any online games! No chance! Phoned them again! And once more was told that everything is ok on their side! Asked to cancel contract as I'm not receiving service I paid for. They told me I still have to pay it off! £188! DIRECT SAVE?!?! MORE LIKE DIRECT RIPOFF!!!!! And they only add the good reviews on their website!!!! Don't bother with them!!!!!
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2016-07-15
- Comments
-
Money pinching and difficult people to deal with. I had a faulty router which was replaced. I returned the faulty router and have a receipt to prove it. I was charged for the cost of the same router under pretence that DirectSave had not received it. They just took £36.95 from my account via Direct Debit without any notice in advance. When I notice the charge on my account I called and sent emails stating that I posted the faulty router. All were ignored. for about five months. I had enough by then and cancelled the Direct Debit upon which I was charged £9.99 for not being able to still more money from my account. I am still in credit with them. I was then called and lied to. Everything is denied and twisted to suit their purpose. Last thing I told them I will complain to the Ombudsman and left it at that. Anyone considering switching to them should be careful. You will allow pickpocketing company access to your bank account.
- Location
-
- Location
- Slough
- Reviewing
- Direct Save
- Date
- 2016-09-12
- Comments
-
Signed up with them about three months back. They were quick to move telephone line but never move the broadband. They do not tell you what's happening with your move, customer service is very rude- they promise to call back- never do. After three months broadband is not transferred and I agree with previous comments they lie effortlessly. Avoid this company at all costs.
- Location
-
- Location
- Cardiff
- Reviewing
- Direct Save
- Date
- 2017-05-10
- Comments
-
I am disgusted beyond belief at this incredibly rude and arrogant firm of sheisters. They speak to you like you are stuck to the bottom of their shoe. They interrupt constantly. They lie to get you off the phone. I have been conned and I am taking the matter to the person in charge of them. I told them I would never recommend them to anyone and I mean it. DO Not use them!!!!!!
- Location
-
- Location
- Salisbury
- Reviewing
- Direct Save
- Date
- 2015-08-25
- Comments
-
If it was possible to give this company a zero I certainly would. Everything about this company is appalling. One of their representatives called my disabled 90 year old mother who has many different health issues and has a medical alert phone with BT. On testing the her bracelet which we do monthly, it didn't work. I phoned BT to tell them only to find that Direct Save had taken over the phone. On questioning mum she said BT had rung to offer her a better deal with them. Looking into this I found out that she believed and kept asking their operator if this was BT because she needed to stay with them. This operative led her all the way to believe that it was BT who she was speaking to and my mum even stupidly gave her bank details over the phone to this company. I managed to get on to her bank and explain and they cancelled the standing orders, etc immediately. I asked the company to produce the tapes as they say that they record every conversation, which was the advice I received from Ofcom. I have written to this company and emailed them and they have denied receiving any correspondence from either myself or Ofcom or any complaint was made or recorded against my mum's account with them. I cannot believe a company can carry on like this and stay in business. The guy who had the conversation with mum, who I agree the other comments here I think they only have about two members of staff, said he didn't realise she was elderly or had Parkinson's disease and didn't understand she had a special phone, I cannot understand that as her voice is weak and shaky. I am still trying to get them to produce this recording, they are still chasing my mum for cancellation fees, etc. and have today sent her a debt collection letter. Once I spoke to the debt collection agency they said they would go back and speak to Direct Save themselves. Ongoing fight but I believe a company is only as good as their service when things go wrong, so I just want to add beware if you are going to use this company. They even told me they believed that her medic alert would have worked with their service after they denied she told them she had one. They just constantly put the phone down on you if you try and reason with them, unbelievable.
- Location
-
- Location
- North Wales
- Reviewing
- Direct Save
- Date
- 2017-02-17
- Comments
-
Terrible customer service, they may be slightly cheaper, but they tie into their contacts and leaving fees without full explanation. Avoid at all costs.
- Location
-
- Location
- Coventry
- Reviewing
- Direct Save
- Date
- 2017-05-10
- Comments
-
I have no idea why this company is still allowed to trade... Never get a bill for the amount the contract is for, extra charges added on, charged for minutes on landline despite paying for free minutes, is this company a prank on society or something? No one wants to talk to you, they send you rubbish hardware that constantly disconnects.
For a broker they are terrible.. People need to know they are not actually a provider, they just sign you up with Vodafone (i found this out later) and sell you a £25 a month contract for £35, and more... In the end i had to leave and go directly to vodafone as they were not the problem. I'm still receiving threatening letters, but i refuse to pay it. Wasnt fit for purpose.
Avoid if you don't like rogue salesmen..God help the pensioners these people have savaged financially..
- Location
-
- Location
- Huddersfield
- Reviewing
- Direct Save
- Date
- 2016-06-20
- Comments
-
I have to agree with the other comments.
First their online web registration system is a total failure. I went through the process countless times giving all the information requested, direct debits etc. and the final 'submit' button takes you back to the start. At first I waited a few days for the conformation. Then I tried again. and again then gave up and telephoned them.
"Do you want a router?", I was asked. "Not if I don't need yours, I have half a dozen routers already!", I replied. The router came regardless and I was charged for it.
I pre-paid the annual line rental but the monthly bill was much higher than expected. I was being charged for 'caller ID' more per month than the charge for internet and the calls package combined! I had never asked for this, was never told about before and never given the option not to have.
I had to threaten legal action to get the caller ID charge removed and customer service were totally dismissive and patronising throughout.
I have found this site today because my broadband connection has become extremely slow and unreliable. I cannot even get the braodband speed checker to give me a figure because the connection won't hold long enough. Let us just say that the speed is insufficient to listed to the radio with iPlayer - less than old dialup speeds of 28 kbps.
Avoid, avoid, avoid.
- Location
-
- Location
- Cambridge
- Reviewing
- Direct Save
- Date
- 2021-08-20
- Comments
-
They do not deserve any star be careful before your contract is finish. Worth costumer service and has the worth service.
- Location
-
- Location
- Croydon
- Reviewing
- Direct Save
- Date
- 2020-05-15
- Comments
-
I've paid this Company over £200 for nothing,except excuses, hours of hanging on the phone and talking to me as if I was an idiot. I feel I've been mugged. Avoid like the plague.
- Location
-
- Location
- north wales
- Reviewing
- Direct Save
- Date
- 2014-12-01
- Comments
-
tried to order, accepted my order and new line should be in 14 days.engineer arrived after 3 days ,not expected until another 4 days,said i dont need i new line,but am still being charged for new line,phoned direct save,they made excusse for still charging £30 for new line i dont need,but stil not connected,engineer who should have arrived 5 days later didnt,but router did arrive,phones again i was told another excuse ,email 2 days later no reply,again 3 days later no reply next day phone again ,all calls from my mobile,they are surprised i got no land line to call,still not called me back,phoned again today,3 weeks after original order,and they tell me there is a fault on the line,will be another 15 days before engineer can come out to have a look ,so i cancelled in disgust,and they will refund the £30 for new line after i have sent the router back to them,so its cost me in phone calls,and postage for router and to return it ,so am having to find another supplier ,or renew mobile contract and mobile broadband
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2021-09-13
- Comments
-
Dreadful service!
Direct Save should have connected the service on 27/08 but it was only working on the evening of 31/08 after 2 phone calls to customer service. I lost a day of work because of this and was forced to use up my mobile phone data allowance.
They still sent the bill/direct debit for those 5 days when the broadband hadn’t been connected yet, which I obviously cancelled and disputed. Only after a few emails they finally corrected the amount. No compensation whatsoever was offered for their mess up and the disturbance caused, not even an apology.
Because I was on holiday and didn’t make that payment straight away, they suspended the service. I’ve made the payment (finally with the correct amount) but after 7h I’m still waiting for the service to be reconnected after several hours. I’m losing another day of work, but Direct Save couldn’t care less!
Waiting times for Customer service are 20 min plus.
- Location
-
- Location
- Newcastle
- Reviewing
- Direct Save
- Date
- 2017-03-03
- Comments
-
I made cancellation on last October in 2016, but Direct Save still charge 35 pounds so far.. I told 4 times already about my cancellation. I'm exhausted..
- Location
-
- Location
- Corby
- Reviewing
- Direct Save
- Date
- 2014-12-02
- Comments
-
Decided to swap from see the light as a lot cheaper. Spoke to a young lady who was lovely said I would think about it and call her back. Did as said and was told (rather hurriedly in hindsight)ok and it would change on the 2nd December. Cancelled my previous provider for the 2nd December, received the agreement - it was wrong and that was changed. 2nd of December was fast approaching - no contact or modem etc. Called to be told by an incredibly rude chap that basically hard luck only date they could do it was 5th December. Incredibly condescending and the rudest person I have had the pleasure of talking to in a long time. Called again to be told the same but in a less rude (still rude though) manner. Cancelled there and then. Avoid this one.
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- Direct Save
- Date
- 2019-03-24
- Comments
-
Bad service bad customer service they send you one bill tell you to pay that then when you pay it your told sorry no that's incorrect bill please pay double what you've already paid and we will switch you back in worse company ever going do not use avoid at all costs
- Location
-
- Location
- southampton
- Reviewing
- Direct Save
- Date
- 2017-03-16
- Comments
-
AVOID AVOID AVOID
Clearly the 2 or 3 positive reports are bogus.
We've experience a very poor internet service. Drops several times a day, as an ebay seller its almost impossible to upload photos etc - this is reminiscent of dial up which is staggering in 2017.
If you want slow internet that drops all the time and is almost unusable then this is the company for you.
- Location
-
- Location
- Crystal Palace
- Reviewing
- Direct Save
- Date
- 2017-03-21
- Comments
-
Appalling service from DST. Internet not working for a month now! And logged 3 calls with no call back from an engineer. Rude and arrogant customer service ... one of which disconnected the call when she heard my frustrations!
Pity I've only just read all the terrible reviews about DST as I would have never signed up in the first place.
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2015-08-26
- Comments
-
THIEVES. Charged me £180 quid for NOTHING.
DO NOT USE THESE CROOKS.
£92.30 first month £54.45 to DISCONNECT?!
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2014-04-18
- Comments
-
Absolutely appalling service, never have I been so repeatedly fobbed off on the phone. Our broadband has not worked for over a week, every time I've tried to phone I just get a lifeless robot saying she has raised a ticket for engineer to give me a call the next working day. That has now happened 3 days in a row with not a single returned phone call.
DO NOT USE DIRECT TELECOM.
Absolutely diabolical
- Location
-
- Location
- Walsall West Midlands
- Reviewing
- Direct Save
- Date
- 2019-12-27
- Comments
-
An extremely unsatisfactory service from the onset. Constantly have to unplug the modem to get it to work. Speed is extremely slow. My devices work at other addresses but not home. Called customer service who were unable to help because there system was down..
- Location
-
- Location
- Lincoln
- Reviewing
- Direct Save
- Date
- 2019-03-19
- Comments
-
Watch out for the 28 day notice fee. If you move away from them and your new supplier doesn't give them 28 days notice which they usually won't then this shower will charge you £19.50. My best advise is to avoid them.
- Location
-
- Location
- glasgow
- Reviewing
- Direct Save
- Date
- 2019-11-24
- Comments
-
l will end my agreement on 01/02/2020 l fee the broadband is rubbish it is very slow and cut of have to start over again not good for the money i have to pay l am sick of phone help line
- Location
-
- Location
- West Midlands
- Reviewing
- Direct Save
- Date
- 2019-12-28
- Comments
-
Frankly I’ve never known a more incompetent utilities provider in my life.
It’s been nearly 4 weeks since I placed my order for broadband (in a pre-wired building) and after being told that my order wouldn’t be processed for another 4 weeks, for no reason apparently, I kicked off and was asked to send “proof of address” which I did. After no reply for 4 days I called up and was told that someone had “forgot” to action this email so I after some time I got sent a router that obviously didn’t work. I had spoke to a customer service agent who advised everything would be sorted and surprise surprise the router didn’t work because after speaking to the technical team it “hadn’t been activated”. I was told this would happen within a few hours and yet here I am, none the wiser And none the closer to getting working broadband.
Honestly, if you can do so avoid this company like the plague, they are utterly, utterly useless. there’s a reason they’re cheaper than everyone else.
- Location
-
- Location
- Cumbria
- Reviewing
- Direct Save
- Date
- 2022-06-09
- Comments
-
Not a customer yet, but I am trying to cancel my application. They have billed me for a telephone service that I didn’t know I had. I wanted to keep my existing number but they seem to have given me a new one. They have charged me for paper billing but have never sent a paper bill. Telephone support just cut the call short. Trying again before complaining to the Ombudsman.
- Location
-
- Location
- Bingley
- Reviewing
- Direct Save
- Date
- 2016-11-10
- Comments
-
Two serious complaints addressed to a supervisor have never been answered
Customer service rating 0
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2015-10-01
- Location
-
- Location
- isle of wight
- Reviewing
- Direct Save
- Date
- 2016-06-02
- Location
-
- Location
- Midlands
- Reviewing
- Direct Save
- Date
- 2016-09-20
- Location
-
- Location
- West Lothian
- Reviewing
- Direct Save
- Date
- 2016-08-18
- Location
-
- Location
- Northern ireland
- Reviewing
- Direct Save
- Date
- 2021-11-12
- Location
-
- Location
- York
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Location
-
- Location
- Slough
- Reviewing
- Direct Save
- Date
- 2016-09-07
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.