3,590 Customer Reviews over 90 pages
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- Location
- Nottinghamshire
- Reviewing
- BT
- Date
- 2015-06-14
- Comments
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I have had intermittent difficulties following a horrendous set up experience of multiple no shows from BT. Most recently an excellent engineer came out and appeared to resolve the ongoing problem. However when trying to seek compensation from them for a long term problem albeit intermittent but really been unable to access on demand consistently without buffering since October 2014. Now all appears well.
I have contacted billing and have experienced the usual run around, lies about returning calls, false details recorded on the system and the last contact stated I am not likely to get any compensation because I have not complained enough and are soon to be out of contract. I have infinity, Broadband, TV.
If any one from BT Senior Management is reading this please contact me as your operatives clearly lie consistently and are malicious.
All I want is a good service - oh on reading the engineers notes - he did not know I did - his instructions were 'customer must prove fault'. well the fault was not mine and proved to be BTs. Mmmm what a premise to start off from. Really disgusted.
- Location
-
- Location
- Kidderminster
- Reviewing
- BT
- Date
- 2015-07-05
- Comments
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I recently contacted BT to complain about the amount by which my line rental had gone up. Maurice asked me what I wanted him to do! I asked him to justify a 15.5% increase on last years subscription, he muttered something about profit margins and shareholders. I was told that he could not do anything about the price, I then asked to speak to a manager and was asked "why", I replied that I would like to speak to someone who would not patronise. My request was refused adding that a manager could do nothing about the price, and that "this conversation is going nowhere so I am going to terminate the call" Maurice then promptly cut me off.
I called back and got through to someone in India, who made a note of my complaint about the rudeness of Maurice but said nothing could be done about the price increase. I was also told that if I wanted to cancel my Broadband at the end of its contract in December there would be a £30 cessation fee!!!!!!!
Forgive me but I thought that once a contract was finished, you were free to go to an alternative provider without any penalties.
Maybe someone can explaine how BT can get away with increasing their prices in this time of austerity by 15.5% and how they can charge a fee AFTER the contract has finished.
- Location
-
- Location
- Denbighshire
- Reviewing
- BT
- Date
- 2016-01-14
- Comments
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Dreadful service, diabolical customer service (if you can get through and have time to sit in queue for an hour), useless complaints service. Poor speed! Not fit for calling broadband. Never use this company!!!
- Location
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- Location
- Paisley
- Reviewing
- BT
- Date
- 2021-05-02
- Comments
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Unfortunately I get my phone, tv and broadband with BT , after couple of weeks no tv, failed call-backs, when I bought the package for £24.99 for 18 months, 3 months later it has risen, constant crashing, going offline, I was offered 'fast broadband' 3-10mbps its what I got offered and told by BT I cant watch TV or call anyone, same with tv I cant go online I only joined end of Jan 2021, its been painful bad experience. I also for my website upload videos to YouTube for my site, it used to take 20mins average on old supplier, BT it's up to 24 hours which means I have to sit with no tv or phone. I recently learned there was a faster broadband connection when I was told there wasn't I recently took the upgrade and today (2nd May) BT have now cancelled that upgrade "due to technical issues", now I'm back to square one same response 2we're offering what you bought" . Unfortunately I have another 2 years of pain with BT before I can finally leave them, DO NOT GO TO BT*******
p.s/ Broadband speed and reliability I would give zero stars rather than 1 star I gave above
- Location
-
- Location
- Bromley
- Reviewing
- BT
- Date
- 2016-07-20
- Comments
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BT Broadband is just dire and is only matched by the service which is even more dire. They insist the broadband dropping out numerous times per day or so slow it won't even laod a simple website is working properly and a formal complain acknowledged in writing has not even been actioned months later. Just don't bother.
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2020-08-29
- Comments
-
Awful awful awful. Two weeks with no internet. Engineer supposedly came - no change. New modem sent. No change. Back at square one after two weeks and now have to wait yet another week for another engineer. Been told I cannot cancel contract unless BT fail to provide a service for 90 days!!! How can that be fair? They can fail to provide internet for three months yet I must still pay. Disgusting. Can't wait to leave...
- Location
-
- Location
- Chester Le Street
- Reviewing
- BT
- Date
- 2018-03-09
- Comments
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Absolutely the worst customer services I have ever encountered! Three appointments now moved to have install and one was given to someone else when my wife waited in from 8am until 6pm for a 8am to 1pm appointment. New date confirmed and then a call to reschedule further down the line again. No one interested in sorting after explaining the issue to three different people in different departments! Dread to think what it would be like when you eventually receive the services!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2018-03-27
- Comments
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Horrible service, taking ages to install broadband. Failed installation, cancelled order three times, previous broadband disconnected now without broadband at all. Always try to blame others. Keep on promising someone gonna call you back but nothing. What a waste of time will be cancelling my order ang going back to Sky!
- Location
-
- Location
- Kidderminster
- Reviewing
- BT
- Date
- 2015-07-05
- Comments
-
I recently contacted BT to complain about the amount by which my line rental had gone up. Maurice asked me what I wanted him to do! I asked him to justify a 15.5% increase on last years subscription, he muttered something about profit margins and shareholders. I was told that he could not do anything about the price, I then asked to speak to a manager and was asked "why", I replied that I would like to speak to someone who would not patronise. My request was refused adding that a manager could do nothing about the price, and that "this conversation is going nowhere so I am going to terminate the call" Maurice then promptly cut me off.
I called back and got through to someone in India, who made a note of my complaint about the rudeness of Maurice but said nothing could be done about the price increase. I was also told that if I wanted to cancel my Broadband at the end of its contract in December there would be a £30 cessation fee!!!!!!!
Forgive me but I thought that once a contract was finished, you were free to go to an alternative provider without any penalties.
Maybe someone can explain how BT can get away with increasing their prices in this time of austerity by 15.5% and how they can charge a fee AFTER the contract has finished.
- Location
-
- Location
- Uckfield
- Reviewing
- BT
- Date
- 2021-08-26
- Comments
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You have to wait for them one month to come and install but when you are waiting for them they put your appointment 15 days later without telling you, after two month since I ordered I had to order another broadband.worst customer service,
- Location
-
- Location
- Liverpool
- Reviewing
- BT
- Date
- 2021-09-23
- Comments
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Never got equipment. Order was frozen . Ended up staying with virgin .was not told order was frozen
- Location
-
- Location
- Abingdon
- Reviewing
- BT
- Date
- 2016-07-11
- Comments
-
Been with BT nearly 2 years and I have to say what a big mistake I've done choosing this broadband provider as the services are extremely expensive and not worth a penny of what people pay..
1 st thing they say that the broadband speed is up to 76 - NOT
The fastest I've seen was 7 MB/s which can be classified as fraud and telling lies to customers as its far away from 76 MB/s
Another thing is that connection is never stable and I always keep getting disconnected, tried speaking with the fault team and they've sent me a new router and nothing changed, after trying to sort that out for months just gave up ...
all in all very expensive , very unreliable and very disappointing... Wouldn't recommend to anyone
- Location
-
- Location
- Scotland
- Reviewing
- BT
- Date
- 2023-06-20
- Comments
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My problem is mostly with the bt hub, its awful. The ethernet ports dont work properly in that I often have to down/up interfaces just to get them to connect and as if that wasn't annoying enough the router regularly wipes its IP reservations. It loves to randomly restart itself without permission too, utter junk.
I Even tried to send it back suggesting it was faulty, they sent a replacement with the exact same problems, suggesting they have these problems built in, and even though I sent it back as requested I still got billed an extra £50 and because it 'never arrived', support wouldn't budge.
So happy I'm getting a new ethernet presented fttp, means I can chuck BT and their awful vdsl modem (with a pretend router tacked on) and emply my own, quality equipment.
- Location
-
- Location
- Dudley
- Reviewing
- BT
- Date
- 2023-09-01
- Comments
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I can't give no stars don't bother I beg you don't bother with bt no customer service just deny everything deny everything I have been putting up with rubbish connection for years but every ok despite evidence so it has got to I can't talk to them they make me ill
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2017-06-27
- Comments
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Ridiculous! I placed a Business order with BT over 2 weeks ago. When I was placing the order and they were agreeing to take my money they were more than happy to tell me that my order will be completed and fitted within 10 working days. So 10 working days went by and nothing, so I rang BT myself to find out what was going on and I was told they were waiting to do a credit check, so why did nobody contact me to do this, I had to ring BT myself to do the credit check, now all of that has been done, here I am again nearly 3 weeks later and I'm still waiting, i am literally on hold to BT while I am writing this review, the order has still not gone through. How ridiculous and disgusting is this that nearly 3 weeks after I placed my order that it still has not even been put through, this is an order for a business line, so the amount of money that is slipping by me because my customers cannot call or email me because I have no internet is ridiculous. I cannot believe that BT can be so unprofessional, especially when it comes to handling their business customers, how can you allow my business to suffer the way that it is and you are doing nothing about it. I cannot believe how ridicules BT have been, it's my own fault for choosing such a company
- Location
-
- Location
- Never Never Land
- Reviewing
- BT
- Date
- 2017-10-20
- Comments
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If I could give NO STARS... I would have done.
At one time BT should for British Telecom
Today though... BT stands for BLOODY TERRIBLE
AND don’t even start me on Openreach....
Struth... this company couldn’t organise a phone network to save their lives...
BOTH Companies needs to be TERMINATED and NEVER allowed to be involved with telecommunications EVER AGAIN.....
They clearly have no idea how to run a Company.... never mind a Network... Their Engineers are about as much use a a Chocolate Fireguard....
What BOTH companies are very good at... is BLAMING THE OTHER COMPANY....
They clearly NEVER look at or act upon ANY of their Customers REVIEWS...
1Star for EVERTHING from almost EVERY CUSTOMER...99.9% of folks think you are CRAP....
WHEN IS OFCOM GOING TO STEP IN AND REMOVE THEIR LICENSE?
They are a SHAMBOLIC EMBARRASSMENT TO BRITISH TELECOMMUNICATIONS PROVIDERS....
PLEASE NOTE:
MY REVIEW IS NOT 1 STAR - IT IS “ZERO STARS” on ALL COUNTS
- Location
-
- Location
- Milton Keynes
- Reviewing
- BT
- Date
- 2014-06-12
- Comments
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DO NOT USE THIS RUBBISH COMPANY!
Internet speed in evening is so slow. Try to call them to sort it loads if times, always rude, always trying to pretend its due to the wireless connection. Their staff are basically blagging it. If it was wireless it would be all the time. It's clearly some form of throttling.
Bottom line is they just say the speed is fine and are only willing to send an engineer out during the day when the problem isn't then.
They are basically getting £30 a month for nothing as I only really want the internet in the evening. Speeds are often 0.3mbs in evening.
Avoid like the plague. I certainly will even be a customer of theirs again. As I wilL have to pay some hefty price to get out of them and get sky back in. As they have point blank refused to cancel the contract.
- Location
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- Location
- Osborne
- Reviewing
- BT
- Date
- 2015-06-14
- Comments
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I can't actually rate any of BT they are the biggest pile of dung i have ever come across. I'm talking years of experience. Don't bother with any of their products. The staff in India are robots and unable to deviate from their scripts. Doesn't matter how much you complain they never ever deliver what they say they are going to and then offer £5 compensation.... that is when asked they never actually offer!I can't believe in this day and age they are allowed to get away with such horrendous conduct, and they are not cheap either. Broadband doesn't work and still being charged for BT Sky 9mnths later when it could never be installed as the broadband speed is so poor won't support it. Have rung BT 5 times for a refund and they still can't sort it. Promises of manager to ring back....can never speak with one god for bid, and guess what manger never does. I've had it with them now and will be going right to the top to complain. What ever you do don't go with BT.
- Location
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- Location
- Leominster
- Reviewing
- BT
- Date
- 2016-03-18
- Comments
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Appauling isp. Our download speed was deliberately reduced in May 2015 from 0.9mb to 0.3mb and now we only have an infrequent connection. BT and their pals Openreach and the Ombudsman are all in cahoots and blame each other. So much for the governments promise of highspeed broadband for all - feel as if we live in a third world country.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2016-10-15
- Comments
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We had no contact prior to the contract ending with BT so ended up paying a stupid price for what we had. All other contracts we have taken out have warned us that the initial contract is going to expire. After ringing their customer service we find out we have to pay a disconnection fee even though the contract has expired. Not happy about this and the fact that we were not warned the contract was expiring I asked to speak to a manager but this was not possible apparently. I have logged a complaint with them which I'm guessing does f all but worth a try. Don't go near them.
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2017-10-06
- Comments
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Recently, I chatted with BT to ask some information regarding their services. Every time I tried, they refused to provide those information and they tried to push me to subscribe a contract despite I did not want to. I explained I was just looking for some information as I was going to move to a new home 2 months later but, eventually, they convinced me to subscribe a contract stating prices will increase and promising me I will not pay any money until the activation date.
Further to that, I tried to postpone my activation date but, despite this changed on their website, I did not receive a confirmation and I decided to contact them. They assured me the activation was postponed but, when I messaged them on Facebook, they told me it was not.
Also, I discovered they issued a bill and started debiting before the service was activated. I chatted with them but they refused to deal with my complaint and transferred my call to people who transferred my call to other people and so on. Every time, they just told me: "Please, ignore the bill". Of course, as I did not want to pay for something that has never been activated, I asked them to cancel my order, close the account and cancel the bill. They cancelled the order but my account is still open and there is a message stating I will receive my first bill.
Despite I have chatted and phoned them many times explaining this situation, they refused to deal with it. They told me my account is closed when it is open and I can access to it. They told me I will not receive any bill when there is a bill in there with my financial details. They refused to put this in write so I formally complained without receiving any reply.
Their customer service is shocking and they provide different answers every time. They do not accept or deal with complaints. They charge people for service never activated. I do not understand how they can still be able to trade.
- Location
-
- Location
- Gravesend
- Reviewing
- BT
- Date
- 2018-07-05
- Comments
-
Worst provider ever. internet drops out constantly, changed hub twice, speed is supposed to be 40mb but never get anything near that, around 5-10mb if lucky and now price is increasing for 2nd time in a 18 month contract. Know your rights, if they increase price mid-contract, you have the right to cancel. I am doing that and going to Virgin Media. At least its reliable internet.
- Location
-
- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2014-11-04
- Comments
-
Constantly being harrassed by a 3rd debt recovery company employed by BT after satisfying the first 2 companies that the disputed debt is not valid, basically I cancelled via telephone last November and was billed for several months after. Written two letters directly to BT. No response.
- Location
-
- Location
- Edinburgh
- Reviewing
- BT
- Date
- 2016-09-10
- Comments
-
Absolutely disgusted with BT customer service. They have effectively washed their hands of providing a good customer service by sending it to India. I've been a loyal customer for 30 years and never experienced anything like it.
- Location
-
- Location
- station road woodmancote cheltenham
- Reviewing
- BT
- Date
- 2016-10-06
- Comments
-
Pretty awful service.Constantly
disconnecting. Cannot use catch up TV even using Ethernet sockets.
- Location
-
- Location
- Yorkshire
- Reviewing
- BT
- Date
- 2016-10-11
- Comments
-
Broadband stopped working a week ago, I logged the fault. I booked an engineer who visited a week later (this was the earliest appointment available). The engineer said the fault was the Hub. I have been with BT for a number of years but in the last year I have had to call them out on 4 occasions. I have been paying for a service that I received in the last year only 76% of the time making a cost loss of £156. When I informed BT that the Hub was faulty and could they send a replacement I was inormed "certainly we will bill you £7.95 postage oh and by the way you can have a cheaper package as then you will have signed a new 12 month contract to get the Hub". I responded that this package was the same as a current Sky deal but more expensive and also why would I want another 12 months of paying for a service that I was not getting? This was met with silience and needless to say I have taken the Sky deal. I am tired and frustrated with Bollywood Telecom's call service and being fobbed off with excuses. What BT should be doing is rewarding loyal customers and not penalising them. Unfortunately I have to give them 1 star to publish this review, I do wish review boards would work on a minus system.
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2023-03-08
- Comments
-
I ordered a broadband with hard credit search which effected my credit score after 1 day i recieved email it has been canceled reason problem with BT system I rang by they ordered another one for me I asked will you do another credit search they said no we won’t but in fact they did another credit search and my credit rating gone down again when I recieved the documents that was totally wrong order I have had to cancel that as well so for nothing BT messed my credit score means I cannot apply any credit from anywhere for 6 months that’s BT for you .
- Location
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- Location
- Tamworth
- Reviewing
- BT
- Date
- 2017-01-25
- Comments
-
BT ARE A JOKE
The worst company to deal with, appalling customer service. Staff that havent got a clue.
2 months to get a line and the 3 months to fail to port a number and then say you need to wait again!!! and they dont care!! speak to them and its different every time.
If you are a business DO NOT go with BT, they will loose you customers, orders and Buisness. If you are with BT good luck!!
- Location
-
- Location
- Swindon
- Reviewing
- BT
- Date
- 2018-07-31
- Comments
-
I strongly NOT recommend BT.
I’m BT user for 6 mounts and I’m very disappointed. The internet is very unreliable. My smart Hub restarts almost every day and even the TV channels stops sometime. I was watching F1 Stonehenge and I missed half of the race, I was really pissed off. Beside that I supposed to get BT gift card with £120 on it. I assumed I will receive by post or I will get email for any info, after few mounts when I asked them the response was my card expired. I had 90 day to claim but nobody told me, due to I didn’t I lost my gift. That was one of the reasons why I switched to BT. Firs time on BT and definitely last!!!
- Location
-
- Location
- Dorset
- Reviewing
- BT
- Date
- 2018-09-29
- Comments
-
Just terrible. Have been with BT for over twenty years, the broadband has been really bad over the last five years or so.
Stuttering movies, drop outs and terrible customer service.
- Location
-
- Location
- london
- Reviewing
- BT
- Date
- 2015-05-22
- Comments
-
bt are just greedy money grabbers ,i got charged £250 + vat to move a wire inside the door frame ,it was done shody by a previous bt engineer yet they still charged me for it ,beware when reporting faults, i am still fighting it .
- Location
-
- Location
- Southport
- Reviewing
- BT
- Date
- 2015-10-16
- Comments
-
We have had nothing but trouble BT Broadband and Phone. We have it in our holiday home and every time we come there is a fault. In July when we came we had been disconnected for no other reason than to put a new line for the van next door. Over three weeks it took them to put the line back on, by which time we had to leave. We came back this week and there is still a fault, we are having to use the hotspot. Every time we phone it takes a week for them to respond. We had a bad response from customer complaints it took over a month on the phone before we could get any compensation for loss of use. Can't wait till Christmas for the contract to run out and try some other company. If we could score zero stars thats what they would get from us.
Harry Banks Southport
- Location
-
- Location
- Shirley
- Reviewing
- BT
- Date
- 2019-04-08
- Comments
-
worst providers I have come across EVER !!!! we have the same trouble every month and every time we think it's sorted that crop back up. The internet is shocking and we end up having to use 4g on mobiles most of the month. The bill is an absolute nightmare ! we phone to pay every month and ask them to change the date of the direct debit, they have always said it's done and we have the same problem the month after and then we have to pay late charges. this month is the first time we have been told that the direct debit can not be changed and they have no recorded of us being told we can change it. staff can be rude and the last conversation I had I told the lady I was thinking of leaving and she hung up on me.
- Location
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- Location
- Essex
- Reviewing
- BT
- Date
- 2020-01-15
- Comments
-
Ordered on the 2nd December, engineer turned up 16th December then never heard anything back until I chased new year. They missed 4 appointments in a row, explained situation and why was important to be done by a certain date.. still not kept to date so was forced to cancel order. If that was the start of a new customer I was fearful what would happen if I had an actual issue. not pleased
- Location
-
- Location
- brighton
- Reviewing
- BT
- Date
- 2016-05-27
- Comments
-
WORST COMPANY EVER!!! staff don't know what is doing on, they are rude, they are clueless, plain stupid.
Too expensive for what it's worth, constantly getting things wrong. SO overcharged so glad my contract ended this month.
- Location
-
- Location
- highlands, scotland
- Reviewing
- BT
- Date
- 2016-06-29
- Comments
-
If you want to have the worst experience possible then you have come to the right place.
BT are horrendous for customer service, they don't care about the customer alls they want is your money, whether or not they are providing the service that you are both in contract for.
I had nothing but problems for the month and a half that I was with them.
Even when I cancelled they tried to bill me £500+ for cancelling as they said I was breaching the contract by terminating early. Even after I quoted their terms and conditions to them (and emailed the advisor the terms and conditions and the link to their website) they still tried to charge me.
They don't have a clue what they are doing and don't care about the customer.
Worst company ever... Sky all the way
- Location
-
- Location
- Burgess Hill
- Reviewing
- BT
- Date
- 2016-08-27
- Comments
-
Absolutely appalling 'super fast' fibre broadband and the worst customer service experience. Have had ongoing broadband dropping issues for 18 months since installing, dropping 8-10 times a day. If report fault online, it shows resolved in a couple of days but still dropping. To place fault via call centre have been on hold a minimum of 35 mins before speaking to a human being. Have now reported the fault 4 times, seen 4 engineers who promise ''it will be fixed today' then we never see or hear from them again. The most atrocious service ever. 4th engineer this morning confidently saying he'll fix it today. Came home at 4.30pm have no broadband service at all (bank holiday weekend), and have now been on hold for 50 mins asked not spoken Tia person yet. The online BT fault reporting website says we don't have a fault! Disgusted beyond belief that we're paying for this rubbish. The only plus side having experienced this, is that I procure telephony services for central gov depts, and no matter how good the sales people are, they won't be getting any new or repeat business as have seen first hand just how shocking their service has become.
- Location
-
- Location
- Gwent
- Reviewing
- BT
- Date
- 2016-10-11
- Comments
-
I wish I had stayed with SKY. I have issues every time I use it it says No Internet Connection despite troubleshooting all the usual things it just comes back when it feels like it. The first time it let me down I phoned BT internet helpdesk and I was on the phone for over two hours and no one helped me. Dire service and I wish I'd stayed with SKY and their service was bad.
- Location
-
- Location
- Oxford
- Reviewing
- BT
- Date
- 2023-05-17
- Comments
-
Terrible company. No customer service at all. Everyone says something different. Give you misinformation all the time. The engineers they send out don’t know what they are supposed to be doing either. They also promise to give you a call back and never do. All they call about is money and no customer satisfaction. I would recommend going to bt or sky instead
- Location
-
- Location
- central london
- Reviewing
- BT
- Date
- 2014-02-09
- Comments
-
15 months without a phone line and without broadband, and BT are sending debt collectors to take £600 off me for a service they haven't provided! This is with the ombudsman now and also registered at ofcom.On the 31st October 2012 I contacted BT and informed them that I would be moving house on the 1st November 2012 and asked for my phone line and internet to be moved as well. The lady seemed intent on selling me the infinity package and I accepted to upgrade to this.
It took you over 6 months for BT to arrange to connect the broadband. I made over 40 phone calls to BT chasing this and all the while from October 2012 - May 2013 they continued to bill me for the phone line in my OLD residence despite not having connected my phone and not providing me an internet service in my new residence where I was now living.
I made several formal complaints to BT, the first being in March 2013 having waited 4 months for a phone line connection but they were all ignored.
Thorughout December 2012 - April 2013 they were unable to arrange a visit to connect the lines - they gave dozens of excuses for the delay, including a claim that I was in a remote area! (i am in central London). Each time I rang I had to explain everything all over again and then they would say they would call back but they never did. I wrote to them but never received a response.
They then left me a voicemail while I was abroad telling me they were going to attend in May to connect my line. I was abroad at the time, so did not pick up their message and was clearly not here in London to let in their engineer. They made no effort to agree the time of the attendance with me first.
At various times BT said they were going to waive the first 2 months or 3 months line rental for the massive inconvenience caused but none of their subsequent bills reflected that.
The phone line and infinity connection was supposed to be as a package of £80 where the phone line connection charge is included but instead they charged me for both separately coming to a total of £130.
BT continued to charge me for a line rental from 31st October 2012 until 25th May 2013 despite not offering any services whatsoever.
They charged me for phone calls made on my old line after I moved out of my last property on 5th November (£130.59 and £26.88) by the new tenants that had moved in and they did not disconnect the phone line in my old property despite a written order form saying they would.
I made several formal complaints to BT but they did not respond to any of them. (they never do apparently)
I then made a complaint to the ombudsman and in response to this BT refused to speak with me at all about my service and disconnected my broadband altogether and charged me a disconnection fee!
A preliminary investigation by the ombudsman asked for BT to pay me £100, a full refund of the excess charged by BT and a formal apology but their bill does not reflect any of this. BT have still not paid a refund. This whole saga has cost me a fortune (60 phone calls to BT from my mobile on their premium line in order to chase up the absent services that they had agreed). I have been obliged to use my mobile phone for international and other calls and this has added several £100s to my expenses over 15 months.
BT did not answer any of my letters or emails and did not respond to 2 more formal complaints submitted by post and by email.
However, they did react to my complaints to the ombudsman by then piling on a late service charge of £7.50, then £2.00 and then proceeded without warning to disconnect my broadband.
BT then added a further disconnection charge.
BT then proceeded to add more and more to the bills despite still not providing a service.
Now I have received a letter from a debt collection agency and from BT to inform me that they have added a further 25% to what BT were billing me previously for 'late payment'.
I would warn all of you out there to avoid this draining and time wasting nightmare. BT is an awful company.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.