3,590 Customer Reviews over 90 pages
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- Location
- Huddersfield
- Reviewing
- BT
- Date
- 2009-07-30
- Comments
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Call Centres in India, operators have no understanding and are reading from a list of questions.
- Location
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- Location
- Wales
- Reviewing
- BT
- Date
- 2018-05-23
- Comments
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I HATE BT SO MUCH!!! Its so slow and when the Bt man came to my house to check the speed he made it even worse. Its a massive waste of money and I would recommend you to never ever use your money on Bt because its trash!!!
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2018-09-15
- Comments
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Would give zero if possible. I was with EE and BT 'slammed' my line, cutting me off. EE tried to contact BT to get the line back but BT refused, I contacted them myself and got no where. I had nothing to do with this company yet they managed to cut my internet off due to their own error and then refused to fix it. No internet for 3 weeks, eventually had to leave EE and go with Virgin as they have their own phone lines.
- Location
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- Location
- East Sussex
- Reviewing
- BT
- Date
- 2015-01-12
- Comments
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BT have been absolutely disgusting and disgraceful during my 18 month contract with them. The internet was much slower than promised, the monthly fee for a new customer set very low but after one month I was paying almost double the figure I had agreed. When finding out the contract was 18 months even though I agreed to 12 - I was met with a rude responses from their customer services team stating I would have to pay over £200 to cancel. I was even told to "move back to your parents house and have the line installed in your bedroom" which would incur a £130 fee on its own! I was never once listened to and never once received any apology for the way I was spoken to by multiple members of their staff. A few months later after giving up and continuing to pay a silly amount for slow internet, due to being made homeless I was forced to cancel the contract and have since incurred their ridiculous fees of £180. They have threatened me and written me the most disgraceful letters that I have seen from any single company. Hidden charges, extras and fees left right and center. All of the rumors are true - BT are the worst internet providers you could have the misfortune of joining.
- Location
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- Location
- Lancing
- Reviewing
- BT
- Date
- 2016-12-01
- Comments
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To say I am upset is an understatement. Customer service appalling. Promised a call back to discuss/finalise and complete my claim that an adviser set up on my behalf, still waiting for the call...3 months later to the day! They have managed to lose my original landline which I have had for years and use for work. This has affected my business hugely to the point where I have had to get new leaflets/flyers printed to my expense with the alternative number they have provided me with. Waited in for 3 hours for technician - no show! Told would have 2 call backs -still waiting. Told they would waive a couple of initial charges due to the inconvenience I have been caused, bill actually came out at £80 more than it should have!! Do you think I can get sense out of anyone at their end of the phone?? The hours I have wasted waiting on hold is beyond belief - a HUGE waste of my day. At the start of this fiasco they sent me a 'You View' box and extender kit FOC. 'You View' didn't work, only one plug instead of 2 in the extender kit. They said they would charge me £129.99 to send an engineer out to sort this - talk about rubbing salt into the wound!! If I could turn back time I would never, ever have used this company. Out of pocket, time and patience with BT!!!
- Location
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- Location
- Fulham, London
- Reviewing
- BT
- Date
- 2018-04-20
- Comments
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BT couldn't provide us with a stable and good quality wireless connection even though I am sitting and working on a computer 5m away from the BT box and there are no obstacles between us. If they told me immediately that they can guarantee ONLY CABLE connection I would have made my decision but instead they kept on connecting me from one call centre to the other and I kept on spending hours talking to, sometimes very kind but powerless advisors but sometimes to very manipulative and limiting advisors. In 6 MONTHS on the phone with BT I spent hours trying to make BT broadband work decently but in the end, it DIDN"T. In the end they offered me 30 pounds to, practically shut up or find another provider but they wouldn't let me out of the contract. They wanted me to pay up until the end of the contract. INCOMPETENT CROOKS!
- Location
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- Location
- Wokingham
- Reviewing
- BT
- Date
- 2018-04-30
- Comments
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Rubbish services, it wasn’t like this before 4-5 months (at least broadband speed was good), suddenly their broadband service is degraded; customer service of complaint & technical teams - I had worst experiences from them. They just interested in closing open tickets, the funny part is - their website test always show your connection is stable, (just imagine when your connection is dropped you will not be able to perform test so you can’t test and when you are on, you will test and it always show stable connection!!!) i am having broadband connection dropping issues from last few months and they are not able to fix it after so many complaints (i have many complaints raised!!!), official complaint also doesn’t make any difference to them, recently i have called them to cancel service and told them i am moving to another service provider, the person whom i was talking was only interested in telling me how other service provider is not good rather than listening me what problems i am having and how to resolve it, the reason i think they are not losing anything so they don’t care about customer. And if this is the attitude they have I rather take 2nd grade broadband services from other service provider that listens and care about customers rather than arrogant provider like BT, and I am sure there will be many-many customers who will think this way and one day BT will feel impact.
- Location
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- Location
- Kent
- Reviewing
- BT
- Date
- 2015-03-08
- Comments
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This has to be the worst broadband I have ever had. I operate on a Mac based systems and have never had a problem with my broadband. I travel and lot and I have always been able to get a connection. However, "up-grad" to infinity and I have had nothing but problems. The system simply will not allow my mac laptops (yes plural - there are three in the house) - to hook up to the internet. I have complained to BT three times and they access the system remotely but deny there is an issue.
Sometimes I can get access to the WWW but this is quite rare. I spoke with BT today and they insisted it was a problem with my Mac systems and not their equipment. I asked them to prove this was the case and they were unable to - instead insisting that their equipment was 100 secure and working. I'm left with no option other than to sue to breach of contract. DO NOT UP GRADE TO INFINITY AND THE LEVEL OF CUSTOMER SERVICE FROM BT IS SHOCKING.
- Location
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- Location
- Leeds
- Reviewing
- BT
- Date
- 2016-01-13
- Comments
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WiFi keeps dropping from BTHub3 router, speed of WiFi dropped to 0.18Mbps v 4Mbps with a 3G/4G hub. 2 week outage for phone and BB with no explanation. Left them now thank God. Worst service I have ever experienced.
- Location
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- Location
- Pontypool
- Reviewing
- BT
- Date
- 2016-02-06
- Comments
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I am so happy to see so many negative reviews on BT. Based on my experience, they all seem to be true. I WOULD NEVER RECOMMEND BT TO ANYONE. I will not take their service even if it is free. They charged more for what I've used, when called the response was cold and took a long time to sort out. When I decided to leave BT, a customer service representative called me who was absolutely rude and I felt like being interrogated.
Take my advice, never take any service from BT even if free.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2016-08-17
- Comments
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BT = British Trash. After reading through other people's reviews, I'm really surprised their rating is overall 3 stars, it should be much lower, and you should give a 0 option just for BT. I've used them a couple of times now and each time their service, broadband and reliability is subpar in comparison to other providers. However, this occasion takes the biscuit. The most unreliable service I've ever used, extremely slow and cutting out several times a day for several hours at a time. So this means they are only providing working broadband service to their consumers for a few hours each day, yet charging full prices. They should be heavily regulated to ensure they are providing their customers with service they advertise, or be fined.
- Location
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- Location
- Cardiff
- Reviewing
- BT
- Date
- 2022-03-02
- Comments
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Appalling experience, we've had continual issues with BT for the three years we've been with them, we'll log an issue and they keep closing the ticket without resolving the issue. I work from home full time and have been hotspotting my mobile data for the last week. They've done so little to try and resolve this
- Location
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- Location
- Cupar
- Reviewing
- BT
- Date
- 2019-12-11
- Comments
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Very disappointed with BT 's customer service and broadband speed.
- Location
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- Location
- HP6 5RT
- Reviewing
- BT
- Date
- 2015-03-08
- Comments
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BT Infinity - As I write this I'm getting ping response times in the many thousands of ms from google.com and download speed of less than 1 mb, I believe I'm paying for 36 mb ish
- Location
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- Location
- nottinghamshire
- Reviewing
- BT
- Date
- 2015-07-27
- Comments
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BT infinity. thats what this contract seems like and so does the telephone calls of complaint I've tried to make - infinity. I have buffering on all you tube/music etc. connection drops out every few minutes. This is on a new laptop with wifi. I can only EVER get through to someone in India who doesn't seem to understand English, talks over you when you try to explain that "No we tried that yesterday and the day before and the day before that and all last week and I am not prepared to do the same things YET AGAIN" was offered an engineer at £125. NO I dont want to pay for someone to come and check why I am not getting what I am paying for on my monthly contract. I am paying for it to work, if it doesnt work, I am not paying to find out why it doesnt work. they should be doing that.
- Location
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- Location
- Hayle
- Reviewing
- BT
- Date
- 2015-08-22
- Comments
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This company would appear to be institutionally incapable of living up to promises made to customers. It's customer service is by far the worst I have ever experienced. After over two hours on the phone today having been asked by BT to contact them regarding my order, I am still waiting for the answer to a simple question!! My question has now changed to 'Can you cancel my order please?'
- Location
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- Location
- shropshire
- Reviewing
- BT
- Date
- 2015-11-30
- Comments
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Terrible service throughout both with my home account and business unfortunalty due to rural location they seemed to have cornered the market and no other company can offer what i need. Total rubbish and as soon as lines are updated and we have an option who to be with it certainly will not be BT
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2016-04-05
- Comments
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It took over 4+ months by BT in LONDON to get my Fibre up and running which previously had been running PERFECTLY for 2 years. Terrible customer service, multiple engineers visits (6) often out of the blue and essentially an organisation who has no idea about it's core business anymore. Was offered £4 compensation for over 6 months of useless customer service that often suffered from drop outs and took my complaint to the highest level. When you do they then mess with your connection further as you've black listed and it would stop every so often. I work in the IT industry so know how things run and often was told the problem was always in my end, i.e. home and not their network whilst i knew otherwise and fought them to address it. You're consistently threatened with charges if you're found to be wrong so it's a VERY good thing i know whats's what and refused their rubbish assumptions and analysis. Avoid BT like the plague!!! Z**** Have moved to Virgin Media and their worlds apart. BT should be broken up and sold off it has no idea what it's doing anymore!!!!!!! Will never use AGAIN!!! 18 months of pure crap!
- Location
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- Location
- North Yorkshire
- Reviewing
- BT
- Date
- 2016-05-05
- Comments
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The worst company ever to deal with. Sold me a dream and have yet to deliver - a complete nightmare from start to finish. Libby Barr promises the earth and delivers Hell. many emails and texts telling me it's coming - the greatest experience of my life. on the day of installation, many texts telling me 'Simon is on his way, be in' I was. then a text, 'Simon is here' Whoop whoop, Libby has whipped me up into a frenzy. But wait, Simon calls... Sorry Open reach have directed your line to the wrong exchange (something Simon told me they do often). "What happens now I ask" he stated he would file a report and they would be in touch. They weren't. many weeks later, over 100 operatives , over 27hrs on the phone, live chatting and tweeting BTCare (#BTDontCare). i still have no idea when they are going to install. the most awful experience ever. avoid them like the plague. no wonder they are the bottom of trustpiolt reviews. TAKE THIS AS A WORD OF CAUTION. I am sure, when it goes right it's great. but if it goes wrong, it goes disastrously wrong and good old Libby, is upstairs taking fares. get your act together BT you don't deserve the millions of customers and rather than spend millions of getting Mr Bacon to tell us all how wonderful things are, invest in some decent customer service processes and take ownership of this pitiful experience. SHAME ON YOU BT
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2016-09-10
- Comments
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BT are the worst Broadband suppliers I have ever had to deal with. For the past 6 months my internet connection has been cutting in and out. Any time I have tried to contact them they outsource the call to an Indian technical support office who have no idea what the problem is or we end up on hold for up to 3 hours before the call mysteriously drops off. Eventually we managed to get an engineer out to look at it, who told us that we had a line fault due to trees being in the way of the line. But the trees cant be removed until the line is first taken away so that the line isn't damaged, not only this but we had to get a new hub which after only 2 weeks of use has stopped working. BT still has not removed the line so that we can remove the trees safely.
GO WITH ANY OTHER COMPANY!
- Location
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- Location
- Cheshire
- Reviewing
- BT
- Date
- 2023-12-24
- Comments
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They mis sold me on delivery times they couldn’t deliver to, I have been lied 3 times by there customer support teams, they couldn’t even get a mini hub to work, they are liars and do not care what they say to keep your business, I have been left without any broadband over Xmas. Go somewhere else you will get a better cheaper service from companies that care, because BT do not care or have any systems in place to help you.
- Location
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- Location
- CORNWALL
- Reviewing
- BT
- Date
- 2018-06-02
- Comments
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Don't bother.
Absolute crap, poor service, slow speed, customer indiference, you are just a number and worthless.
Multi national companies look after high number customers within a small area, like all the big companies, so forget it, if you are not living in London then you are nothing.
- Location
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- Location
- Kinross
- Reviewing
- BT
- Date
- 2018-07-31
- Comments
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Absolutely awful.
I switched from now tv and have been without broadband for 3 weeks and counting. I'm also having to phone daily to keep things moving.
I am extremely regretful of ever switching to BT. They have been the worst isp I've ever had the misfortune to use.
- Location
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- Location
- Guildford
- Reviewing
- BT
- Date
- 2014-08-17
- Comments
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I have had to go thro 3 x 45 minute plus telephone calls with customer service all to no effect - On speed test I normally get less than 1 Mbps often less than 0.5 - My plan i.to contact trading standards ii. issue claim in small claims court for refund for broadband charges since start of contract. Plus comp for my time on phone. I would NEVER recommend BT Broadband to anyone. In ratings I would suggest negative ratings because I so resent even giving them 1 x star
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2015-02-20
- Comments
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Awful service I had to phone 4 times to stop them double billing me and then they put me on the wrong tariff.
Broadband speed nowhere near what they advertised and regularly stalls. Looking to change my provider as soon as.
- Location
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- Location
- Gloucester
- Reviewing
- BT
- Date
- 2022-11-10
- Comments
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Have the gaming WiFi package and can't even game, constant lag and when it is OK get elastic banding all the time. When I go to resolve the issue BT claim its not there wifi and the games servers itself when I know that's not the case.
- Location
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- Location
- Doncaster
- Reviewing
- BT
- Date
- 2023-06-19
- Comments
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They came to my door and promised me super speed. I've switched to bt and i've had that super speed for 15 days. As you all know you can cancell a contract within 14 days so that's the reason they give you 15 days of super speed.
I've also been told I don't have to do anything as they're going to switch me over from the other company. I called customer service to tell them i've been paying two companies for 6 months and they said they never promised me they'd switch me over. Pfft it's the first thing you see when you visit their page...
Overall the worst wxperience i've ever had. Can't wait for the end of contract to get rid of this unproffessional bunch
- Location
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- Location
- Bexley
- Reviewing
- BT
- Date
- 2023-10-05
- Comments
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More than 2 weeks ago BT “accidentally ” disconnected my broadband (including a Bereavement pHone Helpline). Although mistakes can be made what followed has been unbelievable. When attempting to get the service back I found that BT have tried to make it impossible for a customer in need to speak to them. The only way to speak to a human is to go through as a customer who wants to upgrade and then ask not the advisor to put you through to connections. However, the 9 people I have spoken to at Connections are either completely incompetent or fundamentally dishonest. Each advisor I have spoken to sounds credible and has assured me that they can sort the problem out and dependent upon the advisor the service will be restored “later today, tomorrow, in three days, or 5 days”. It’s now been over 2 weeks since they made their mistake. I am still without a connection, Each time I manage to speak to somebody I am told the failure to reconnect is the fault of BT Open Reach, BT Wholesale, the advisor I previously spoke to or Sky! To top it all they have explained to me that managers will not speak to customers as they can’t tell them anything different to the advisor taking the call. When I insisted yesterday that the advisor connect me to a manager she told me that “Aaron” has only just come back from leave and has hundreds of things to do so is too busy, I did not accept that so she spoke to him again to ask him to take my call, only to be told that he will try to call me within 3 to 5 days.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2017-04-25
- Comments
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Ok so his is the first time I have ever posted a review but I thought it entirely necessary as BT are that utterly disgraceful and have been the biggest name of my life for the last month.
As a milenial I prett ygood with this stuff. Ordered my new router 12 mo th package online, dinged up to bt mobile, got free bt sports- all good.
Service supposed to start on 5th April- voicemail received on 3rd April (which has no callback number) informing me that due to area broadband will start on 24th April...
Numerous call, complaints etc and dealing with kids on the phone, it becomes apparent they cannot do anything about this.
In the meantime... my new bt sim arrives and is not compatible with iPhone. As I have no wifi this is a difficult issue to solve! Eventually by sim is working in iPhone and number is ported 10 days after intended time due to BT incompetence.
The 24th April arrives... no BT broadband is activated and still not working. I would love to call customer service, but the Bt sim I have signed up for has no phone signal in xone 2 London- are we dealing with cave men?
Customer service for broadband is an automated voicemail asking you to go online to find help.
In my ling 27 years of living BT is probably the worst decision I ever made in my life- please do yourself a favour and avoid at all costs
- Location
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- Location
- exter
- Reviewing
- BT
- Date
- 2017-09-18
- Comments
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The worst product service ever, i will never use them again!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2017-11-03
- Comments
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BT is a complete nightmare, ordered fibre broadband from them, they failed to connect it, they kept on changing dates for over 6 weeks , had to take my business else where and then I get a bill for £129.99, what exactly is this bill for BT as I had no broadband from you! Complete scam! I will never recommend this company, I've been on the phone with BT longer than any other company I have dealt with before, completely incompetent!
- Location
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- Location
- leominster
- Reviewing
- BT
- Date
- 2009-07-31
- Comments
-
as usual with BT you give up complaining.would not advise anyone to go to BT for broadband.unless they like talking to call centres that dont understand you.and know less than you about broadband.you spend hours going through BT help.then get the same from someone in a call centre.half the time not understanding them.cant wait till my contract is up.
- Location
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- Location
- Uk
- Reviewing
- BT
- Date
- 2015-05-21
- Comments
-
Gave my 30 days notice to cancel BT sports, they cut the service the next day owing me 29 days service, which I had paid for, spoke to a guy who told me he was re- instating the 29 days, sounds great, but he did not tell me he was setting up a new account with all the activation costs involved and would credit my account with some compensation, no money appeared, surprise surprise, glad I had cancelled my DD, they tried to take an activation fee and subscription for £43...they owed me 29 days service that had already been paid for .... Disgraceful, I will stick with sky sports from now
on.....do not bother with BT...
- Location
-
- Location
- Leicester
- Reviewing
- BT
- Date
- 2018-12-26
- Comments
-
After getting well and truly sick of BT saying 'there is nothing wrong our end' when failing miserabely to resolve the uk's worst broadband ever, I feel this statement really means 'we are still stealing a lot of money out of your bank account and giving you next to nothing in return despite knowing we are breaking our contract'. Our BB keeps dropping every few minutes, can barely stream anything of which in this day and age is a crime given the legitimate streaming services we pay a lot of money for. Yesterday I did a speed test getting 0.7mb but they are charging me for 50mb (nothing wrong our end then eh). After several phone calls and endless tech walkthroughs they literally said there is nothing more they can do and I have their 'refuse' package until July 2019. It sickens me to the core. We have brand new laptops and phones etc and they ALL drop BB frequently (but nothing wrong our end). They even suggested putting a BB signal booster between the BB router and our laptops of which is approximately 5 feet away in direct view? They even suggested hard wiring our laptops so that we have ethernet cables lying all over the living room floor? They make my blood boil and cannot stomach the name BT never mind all the rubbish they spout. Until the day I draw my last breath I will NEVER EVER have their Fisher price equipment in my house again (no offence Fisher price at least your stuff worked!)
- Location
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- Location
- Hull
- Reviewing
- BT
- Date
- 2016-01-13
- Comments
-
5 times I've ordered broadband. 5 times they have messed up the order."it's a technical issue. The order has to be re progressed". About 10 hours on the phone. Still no broadband. They never phone you back and won't register a complaint. If your a masochist with a penchant for having the same conversation 20 times I would highly recommend. Otherwise you could achieve the same level of hair pulling frustration and emotional pain by clamping your testicles in a vice.
- Location
-
- Location
- Huddersfield
- Reviewing
- BT
- Date
- 2016-06-18
- Comments
-
I tried to place an order for internet and there was hidden fees when I got to the end of the order process. I called to helpline to query the added fees and was met by an unhelpful individual who told me the fees where to install a BT line despite a BT line being in the property already. He also gave me a false name on the phone followed by abuse. However, BT are conveniently unable to trace the call. I would avoid at all costs!
- Location
-
- Location
- wakefield
- Reviewing
- BT
- Date
- 2021-11-19
- Comments
-
Very poor service inspite of being with BT for many years.They will start troubling your broadband if you move to a new provider at least for week or 10 days before the move.
Absolutely rubbish customer service
- Location
-
- Location
- Barnsley - the S. Yorks one - sadly
- Reviewing
- BT
- Date
- 2010-09-08
- Comments
-
Pathetic in all aspects, donload speed 0.4mb to virtually zero at peak times. Died altogether for a week. Customer service is exotic but not very useful.
The one area they score big time is billing - they sure know how to do that! Try anywhere but hereI wouldn't even give them one star for some areas but zero not an option.
- Location
-
- Location
- Coleraine
- Reviewing
- BT
- Date
- 2018-04-02
- Comments
-
Bt have the worst customer service I have ever seen or heard have, the WiFi is so poor we have to use our mobile data
- Location
-
- Location
- Sheffield
- Reviewing
- BT
- Date
- 2015-04-24
- Comments
-
I went from Virgin to BT and I have regretted it ever since. I can't wait for my contract to expire so I can get my broadband from somewhere else. Rubish !
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.