3,590 Customer Reviews over 359 pages
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- Location
- Essex
- Reviewing
- BT
- Date
- 2015-01-12
- Comments
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All of the reviews strike a chord with our experience of BT. It is like being in a parallel universe where all normal rules of customer service go out of the window. You wonder at times if you are going mad. Another 18 months to go !
- Location
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- Location
- East Sussex
- Reviewing
- BT
- Date
- 2015-01-12
- Comments
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BT have been absolutely disgusting and disgraceful during my 18 month contract with them. The internet was much slower than promised, the monthly fee for a new customer set very low but after one month I was paying almost double the figure I had agreed. When finding out the contract was 18 months even though I agreed to 12 - I was met with a rude responses from their customer services team stating I would have to pay over £200 to cancel. I was even told to "move back to your parents house and have the line installed in your bedroom" which would incur a £130 fee on its own! I was never once listened to and never once received any apology for the way I was spoken to by multiple members of their staff. A few months later after giving up and continuing to pay a silly amount for slow internet, due to being made homeless I was forced to cancel the contract and have since incurred their ridiculous fees of £180. They have threatened me and written me the most disgraceful letters that I have seen from any single company. Hidden charges, extras and fees left right and center. All of the rumors are true - BT are the worst internet providers you could have the misfortune of joining.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-01-11
- Comments
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Actually 0 stars on all counts.
I would like to up load approx. 100 screen grabs BT Wholesale test showing down load speeds 0.?
I have spent in excess of 8 hours in total to BT call centres in India???
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2015-01-08
- Comments
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I cannot believe the customer service! I called the 0800 number to discuss my present package. I spoke to a male who continually yawned throughout the conversation and didn't appear to have a clue what he was doing/saying.I thought he was under the influence ! I put down the phone redialled and a female answered this time. Not very clear on what I was asking and couldn't multiply 12 x £1.22. She told me she wasn't a numbers type of girl ? I asked to speak to Team Leader or manager but conveniently no one was available. What awful service and quality! BT don't deserve my years of loyalty and money. I dialled the number which costs you and asked them to call back. This time I got a polite trained operative who knew what they were talking about. Will now look for an alternative after 30 years.
- Location
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- Location
- blindley heath
- Reviewing
- BT
- Date
- 2015-01-08
- Comments
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Lost internet connection on the 15ht Dec. BT do know know what is the problem. I have asked for a letter of deadlock and are taking this matter to the telecommunications ombudsmen
- Location
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- Location
- Newry
- Reviewing
- BT
- Date
- 2015-01-08
- Comments
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I despise BT. If you were mugged, and the thief caught, he/ she may be convicted and fined or jailed. These corporate thieves steal with impunity , charge enormous prices, for something that nowadays is normality. Phone, internet access is a given in this part of the world. I accept I must pay for service, not a problem, but not extorted. Avoid BT
- Location
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- Location
- NP44
- Reviewing
- BT
- Date
- 2015-01-06
- Location
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- Location
- Norfolk
- Reviewing
- BT
- Date
- 2015-01-04
- Comments
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I have stayed with BT for many years, and just upgraded to Infinity, when it was installed I was told by engineer, I was getting 79 mbs into my house. I was very happy after previously getting on average 3 mbs.
Engineer left, and since this I have never got any where near the 79 mbs proported. At sometimes I have even gone as low as t he old 3 - 3 mbs. Very unreliable, hub always needs rebooting. average speed is usually 15 - 20 mbs, if I'm lucky.
Spoken to helpdesks, always get overseas, who are absolutely useless. and just pass you from pillar to post and fob you off. BT, I am very unhappy with your service, but I am sick of spending hours and hours n the phone to your helpdesks.
AVOID!!!!!!!
- Location
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- Location
- Ely
- Reviewing
- BT
- Date
- 2015-01-03
- Comments
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Promised 80Mb/s but getting around 5Mb/s said there is a fault in the area for around 6 months now. Customer service is awful, you get on the phone to india and they tell you the same thing over and over again. When the internet does work, which is very rarely, it works very well with good high speeds but its reliability is shocking. If you want a bad provider that throttles you and has bad reliability, BT is for you. Otherwise, STAY AWAY!
- Location
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- Location
- Muswell Hill, Lonndon
- Reviewing
- BT
- Date
- 2015-01-03
- Comments
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BT wifi is simply not fit for purpose. We have had it for over a year and have invested in power boosters etc, and NOTHING has worked consistently. In desperation we even invested in the £10 per month tech support service - and all they tell us is that our house has walls.... and this is what is getting in the way - who knew???
Our wifi signal is erratic, slow and sometimes non existent - but the BT tech expert always told us - ' you are connected and the signal is strong' - that may be so in the modem - but around the house it fluctuates wildly throughout the day - much stronger in the morning but deteriorating in the afternoon and evening - I'd accept the 'walls' explanation if the signal was consistently useless - but it is not. BT are using ancient copper wire technology which too many users are having to access - we are returning to Virgin next week and cannot wait. BT should be ashamed of themselves and we should be given a refund. And their Tech support service should start telling the truth!
- Location
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