3,585 Customer Reviews over 359 pages
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- Location
- Hamilton
- Reviewing
- BT
- Date
- 2015-01-15
- Location
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- Location
- Lincs
- Reviewing
- BT
- Date
- 2015-01-14
- Comments
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Predictably Appalling, useless Help Centre. Multinational monopolist so why would they care. Run by brainless morons with Degrees but no idea how to run a business involving real people. You can't possibly expect anything else from a company that only cares about money and their share price!? (No doubt they'll pay some overpriced idiot PR firm to make them seem more 'human' soon!!?)
Relentless password resets, shocking Indian Call Centre. MOSTLY LOUSY AFTER SALES SERVICE
(I wonder if there any human beings left in the world running Global companies?)
- Location
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- Location
- Shenfield Essex
- Reviewing
- BT
- Date
- 2015-01-13
- Comments
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Useless - I think I have spent over day on the phone transferring between departments to get my blasted broadband to work. Every call has lasted about 3 hours and all asking the same questions again and again. My broadband works sporadically and is soooooo slow. BT engineers don't turn up for appointments after you've taken the day off work. If you can get someone else, try them unluckily for me I'm contracted until the summer which I will spend in Costa using their Wi Fi as mine is beyond useless.
- Location
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- Location
- Norfolk
- Reviewing
- BT
- Date
- 2015-01-13
- Comments
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BT has been nothing but trouble from Christmas time this year. While everything had been running fine for about a year, we developed an unknown fault and our speed disappeared. Calling residential customer services is like entering into a Monty Python sketch. I have been told incorrect information, reassured excessively that they would fix all my problems and my problems would never come back, begged by them to accept their help when I complained that they were not resolving my problem (this was very unusual), and told I have no problems and everything was ok. They rang me back at inappropriate times (close to midnight walking everyone up), told me they found a technical fault, and when I asked them to explain this, they said it was a technical fault, and when I further asked them to explain it, they said they could, but it was technical. While I am not trying to return a dead parrot, and instead, just have my broadband repaired, I have gone around and around and around and around in circles, and my broadband is still rubbish. They are fine when things are working, mainly because you do not have to interact with customer services. Once things go wrong, they go from bad to worse very quickly.
- Location
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- Location
- Finchley
- Reviewing
- BT
- Date
- 2015-01-13
- Location
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- Location
- Essex
- Reviewing
- BT
- Date
- 2015-01-12
- Comments
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All of the reviews strike a chord with our experience of BT. It is like being in a parallel universe where all normal rules of customer service go out of the window. You wonder at times if you are going mad. Another 18 months to go !
- Location
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- Location
- East Sussex
- Reviewing
- BT
- Date
- 2015-01-12
- Comments
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BT have been absolutely disgusting and disgraceful during my 18 month contract with them. The internet was much slower than promised, the monthly fee for a new customer set very low but after one month I was paying almost double the figure I had agreed. When finding out the contract was 18 months even though I agreed to 12 - I was met with a rude responses from their customer services team stating I would have to pay over £200 to cancel. I was even told to "move back to your parents house and have the line installed in your bedroom" which would incur a £130 fee on its own! I was never once listened to and never once received any apology for the way I was spoken to by multiple members of their staff. A few months later after giving up and continuing to pay a silly amount for slow internet, due to being made homeless I was forced to cancel the contract and have since incurred their ridiculous fees of £180. They have threatened me and written me the most disgraceful letters that I have seen from any single company. Hidden charges, extras and fees left right and center. All of the rumors are true - BT are the worst internet providers you could have the misfortune of joining.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-01-11
- Comments
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Actually 0 stars on all counts.
I would like to up load approx. 100 screen grabs BT Wholesale test showing down load speeds 0.?
I have spent in excess of 8 hours in total to BT call centres in India???
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2015-01-08
- Comments
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I cannot believe the customer service! I called the 0800 number to discuss my present package. I spoke to a male who continually yawned throughout the conversation and didn't appear to have a clue what he was doing/saying.I thought he was under the influence ! I put down the phone redialled and a female answered this time. Not very clear on what I was asking and couldn't multiply 12 x £1.22. She told me she wasn't a numbers type of girl ? I asked to speak to Team Leader or manager but conveniently no one was available. What awful service and quality! BT don't deserve my years of loyalty and money. I dialled the number which costs you and asked them to call back. This time I got a polite trained operative who knew what they were talking about. Will now look for an alternative after 30 years.
- Location
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- Location
- blindley heath
- Reviewing
- BT
- Date
- 2015-01-08
- Comments
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Lost internet connection on the 15ht Dec. BT do know know what is the problem. I have asked for a letter of deadlock and are taking this matter to the telecommunications ombudsmen
- Location
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