3,585 Customer Reviews over 359 pages
-
- Location
- Horsham
- Reviewing
- BT
- Date
- 2015-02-09
- Comments
-
Overpriced service, which whilst it has been reliable in the main, since organising a switch over to another provider has become un-usable, dropping constantly, very low ping times. Biggest gripe with BT is the cost, hugely expensive service, with no offers to keep pace and be competitive if you are already a user. Thus almost forcing you to move providers, stupid business strategy, now moving for a like for like deal that is a quarter of the cost! Line dropping is a big feature and always has been, annoying when watching BBC iPlayer or doing streaming.....
- Location
-
- Location
- sittingbourne
- Reviewing
- BT
- Date
- 2015-02-08
- Comments
-
Poor service yet again from BT. I wonder whether any of their departments communicate.. I have TV broadband and phone with BT... I recently became eligible for Netflix free as part of my package.. Signed up for it... I enquired as to me having Netflix in the past and cancelling my subscription would be a problem as its the same email address I use now... I was told no problem... And yet on setting up my new box which took 25 minutes , only to discover Netflix not working... I then phoned BT only to spend a further forty minutes of my time talking to asia, only to then be told oh the department we need is closed ... I will have to call you tomorrow... Apparently I should of received an email from another department... Of course, standard with BT... Said email has not been sent... Every time I use BT for any sort of upgrade it is never straightforward or simple.. And always involves being pushed from pillar to post and taken forever to be resolved....I have come to accept that this poor service is just the norm from BT... And that yes of course most definitely means no not possible...i am infuriated by their incapapabilities
- Location
-
- Location
- harlow
- Reviewing
- BT
- Date
- 2015-02-05
- Comments
-
always breaking up - longwinded access - call centre a bad joke- crap basically
- Location
-
- Location
- Doncaster
- Reviewing
- BT
- Date
- 2015-02-05
- Comments
-
5 weeks and still waiting for the smooth migration from aol over to bt... worsed mistake ever!!!!
Left with no internet what so ever not even old trusty aol..
Placed order over five weeks ago only to find out my order had failed not once, not twice, but three times for what ever reason, they gave me so many complicated reasons as to why an order can fai...(failed because sombody didn't click the mouse properly).. I was promised a smooth migration as they put it with no loss of Internet connection it would just switch over at midnight...
The change over day has arrived and I guess I am paying from today's date but I have no router no TV set top box or anything els for that matter... I even recived a tx message saying my router would be with me yesterday... Still nothing worsed company ever... Don't bother with bt the lame excuses have been almost entertaining.. If I didn't have things to be getting with online like emails ect I would find this big joke hilarious...
- Location
-
- Location
- Somerset
- Reviewing
- BT
- Date
- 2015-02-04
- Comments
-
have tried for over a month to move from Sky broadband to BT infinity 2 (due to their monopoly with fibre) and it has been a nightmare! first my address couldn't be found on their database, appointment booked only for engineer visit to be canceled 2 days before, tried calling to fix this and passed around the globe from one call centre to another with no one having a clue what the problem is. have spent well over 5 hours on the phone trying to resolve this but with no luck. The managing director of sales (libby Barr) should be sacked
- Location
-
- Location
- St. Ives
- Reviewing
- BT
- Date
- 2015-02-03
- Comments
-
BT package is Infinity 2 Unlimited and (calls £7.50 a month) Since starting this package on 8th January broadband has been around 12 times today 3rd Feb. The broad when working is down to a download speed of 0.03 Mb/s which is worse than the old dial up and you can't use it. Avoid BT like the plague.
- Location
-
- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2015-02-03
- Comments
-
I am trying to watch the FA cup reply Manchester United V Cambridge online, which would have been the pinnacle of my day and would have been a source of entertainment. But to my disappointment and annoyance the website remains half an hour after trying to login, at the login page. I had to receive the score through my friend, who is also irritated, frustrated and pissed off. I think it would be fair of you for the loss of my time and causing me emotion distress, to recover the costs of my displeasure with a Ferrari, preferable a red one. I hope you will sort this out and have back-up measures in places, to avoid this recondite in the future and a Ferrari would not have been given to me. Yours Faithfully, angry, deprived football fan.
- Location
-
- Location
- Leeds
- Reviewing
- BT
- Date
- 2015-01-31
- Comments
-
Beware - quoted a package for 12 months but when confirmation came through the price was only discounted for 6 months, make sure you read the small print
- Location
-
- Location
- North Yorkshire
- Reviewing
- BT
- Date
- 2015-01-30
- Comments
-
Moved address in mid January 2015, placed an order for phone, broadband and TV on 8/12/14, plenty of time I thought and could even keep my own number!! Well here I am as February starts tomorrow, phones working, though no answer phone or caller ID, televisions just connected today but no BT sport!!, internets ok, but half of the speed quoted!! And still I wait for my old number to return,, then and then only will BT even consider the days taken off with no engineer, still not sorted out in 2 months and bills that don't tally to what I've had??!!, and I know it's a free phone number, but they're getting paid to speak to me, who's going to reimburse me with the 12 hours (so far) I've spent on the phone because they can't sort a straight forward order out.
- Location
-
- Location
- Wellingborough
- Reviewing
- BT
- Date
- 2015-01-29
- Comments
-
Decided to join BT Infinity in May 2014 as it apparently was the best, fastest broadband on the market.
Since May, we've probably made over 20 calls a MONTH to complain about our terrible service. Calls will usually last around 1hr - 3hrs, this is fine if you don't have dinner to cook, places to be and lives to live but sadly, we do. The customer service over the phone is patronizing and usually rude, we get ran through the same things about connecting wires etc, but its no help. They say they note calls but when you call back they tell you you've never called them, even though you spend hours on the phone with them a few weeks prior. We have opened up so many cases now we can't even keep track, none of the cases have been solved. The internet will drop out randomly, sometimes it will talk over 2 hours to turn back on. When the internet goes out, you get steps to follow in your browser, after about 6 times its mind numbingly annoying to go through the process of checking wires, pressing the refresh button and unplugging and plugging things back in even though my router is never touched, only ever cleaned around. On top of that, if you accidently knock over the router - or even just nudge it gently - sometimes it will totally freak out and refuse to connect to the internet.
Recently, the internet drops every hour or so then connects again which is incredibly annoying. We have had a new router sent out and it made no difference.
We called them today and they did some 'tests' on our landline and wireless, apparently their maybe a fault in OUR wires, they are charging and WHOPPING £129.99 to check these wires in our homes, which we are 100% sure they're is nothing wrong with them.
We were previously with TalkTalk, we hope to go back to them but sadly we have to wait for our contract to end before we can do so as they said they would charge a large fee to get out of the contract and we certainly don't want to give them any more money. Avoid BT Internet at all costs.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.