3,590 Customer Reviews over 90 pages
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- Location
- Hayle
- Reviewing
- BT
- Date
- 2015-08-24
- Comments
-
This is the ISP from hell. Days wasted waiting for engineers to install, empty promises, misinformation and downright lies! I'm now left in limbo with no internet cut off from my previous ISP nad unable to sign up with a new one until BT resolves the situation! Avoid at all cost!!
- Location
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- Location
- enfield
- Reviewing
- BT
- Date
- 2009-09-14
- Comments
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After 7 years of support to BT, I still pay £26.99 per month for about 1.88Mbps download. I have asked BT for a fixed IP address as compensation for such poor download speeds in order that I can host an exchange server, but they have declined stating I should re-sign up to a business account, but the speed may well stay the same as it is now.
- Location
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- Location
- Maidenhead
- Reviewing
- BT
- Date
- 2023-11-29
- Comments
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Dont use BT!!!, going into day 3 and waisted hours. Engineer promised this morning between 8-1pm. Waited and just didnt show, No text and no apology. Most importantly still not fixed and just going from pillar to post.
- Location
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- Location
- Hereford
- Reviewing
- BT
- Date
- 2016-06-02
- Comments
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I must be one of the lucky ones after reading such bad reviews. I've been with BT for a number of years and only had one problem when our phone line went dodgy. But overall, the speed isn't as fast as it could be, but it's okay. Customer service is pretty good. They have made the effort to call me back when I've been on the wrong shift. Broadband reliability is good too. No breakdowns. In fact when I switched to BT from Virgin and Virgin turned me off three weeks early, BT gave me 4000 minutes of free internet to tide me over until they connected me. Now that has to be good service.
- Location
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- Location
- Reviewing
- BT
- Date
- 2017-05-12
- Comments
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This is the worst company I have ever dealt with, don't bother SIMPLE.
- Location
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- Location
- peebles, scotland
- Reviewing
- BT
- Date
- 2015-05-22
- Comments
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Moved to BT Infinity from Sky's std broadband. Expected big increase in speed. None noticeable. None achieved - despite spending a few hours on the phone. Connection sped averages around 20 Mb with download similar and upload around 4.5 Mb, as confirmed by BT's own speed checker. Will move as soon as the contract ends. BEWARE THEIR SPEED CLAIMS AS THEY'VE NOT DELIVERED THEM FOR ME!
- Location
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- Location
- Canterbury
- Reviewing
- BT
- Date
- 2015-02-16
- Comments
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Don't use BT! Their custom service is appauling. Incompetant, rude and seriously unhelpful. They are vastly over priced and everything is added on as extras meaning you end up paying even more than you thought to get the same service as elsewhere. Their fibre optic broadband is only fine if you are plugged in, the wireless drops out constantly and the router has to restart all the time causing no end of trouble. Would leave now if I wasn't tied into a contract. Never using BT again!
- Location
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- Location
- Norbury
- Reviewing
- BT
- Date
- 2017-07-06
- Comments
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Poor customer service. Had to speak to 7 people before anyone could help. Very little information provided when asked how the hub will be connected. Ended up with Hub in the room. To move it will cost £130. Cooling off period starts from contract not from the time hub is received. Provision of goods is part of service so it should be from date HUB received. Very poor service. Not to recommended.
- Location
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- Location
- Penge
- Reviewing
- BT
- Date
- 2022-10-08
- Comments
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We had BT in South East London for 6 years that they were rock-solid. We maintained over 50 Mb/sec, except for one period. When we called then fixed it and we never had another problem. Renewing each time allowed us to keep discounts (although a bit of haggling is required). We were very pleased with the reliability of service.
- Location
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- Location
- Bournemouth
- Reviewing
- BT
- Date
- 2018-06-26
- Comments
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I'd avoid. High prices. Often have to reboot the hub to get decent speed. Engineers haven't shown up. Bad call centre experiences. Countless in-contract price rises - I'm sure all legal but really BT, aren't we already paying enough?! It makes me feel sick having to stay with BT due to family pressures for a minor sport that sold out to BT. More price rises announced today :(
- Location
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- Location
- Lower Beeding
- Reviewing
- BT
- Date
- 2013-12-16
- Comments
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For years I have suffered with low connection speeds from AOL. I live in very rural location. After 2 engineer visits and countless inane calls to somewhere in India I was still getting speeds of .56 Mbps at peak times, late afternoon and evening. Eventually I switched to BT unlimited broadband and since that day I have a constant speed of 6.5 Mbps and can now watch iplayer, on demand and youtube with no interruptions at all. The changeover was seamless for Broadband and phone and I would not hesitate to recommend them.
- Location
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- Location
- north finchley
- Reviewing
- BT
- Date
- 2015-04-15
- Comments
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bt landline was faulty in october 2014, called the customer service center, they said will send an engineer to fix it, did not say they will charge me, i think it is part of BT service, engineer came 2 days later, he came in, put his tool bags on the floor, and then, his phone was ringing, he answered the phone, i knew he is talking about his private thing after few seconds, guess what, he was talking on the phone for more than 30 mins. he said may be the cable is worn,(he did not say why), he said need replace new cable, i said i had a spare cable(i have 2 lines before, cancelled one), he just rewire the spare cable to the socket, then did something in the BT greenbox, then it is done, he spent no longer then 15 mins. i received a bill it is 445 pound, 115 for the engineer call out,330 for his work, 110 pound an hour!!! i also need pay him talking phone, it is ridiculous.
- Location
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- Location
- Surbiton
- Reviewing
- BT
- Date
- 2017-12-05
- Comments
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Awful reliability. Lost it for over 24 hours last week AND lose connection at least once every day - usually less than 5 mins BUT still awful.
Will change provider once contract finished.
- Location
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- Location
- Cornwall
- Reviewing
- BT
- Date
- 2023-05-10
- Comments
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In the year I’ve lived in Cornwall, my BT broadband has failed 5 times, sometimes for days, trying to work from home is impossible with BT and it’s unreliable service.
It might be fast when it’s working, but reliability is not good enough, it’s time BT stopped paying out huge dividends and salaries and updated its antiquated infrastructure.
- Location
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- Location
- Cupar
- Reviewing
- BT
- Date
- 2019-01-02
- Comments
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My broadband speed is approx 1.5mbp, it’s terrrible the connection drops out and most of the time we can’t get online. We’re stuck with them for another 12 months, and it doesn’t look like anything is about to change. Wished I’d never signed up with BT as they aren’t interested in fixing this connection.
- Location
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- Location
- Uk
- Reviewing
- BT
- Date
- 2018-10-18
- Comments
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Ridiculous customer service, any given time of the day, any given time of the year. Their broadband diconnects pretty much regularly without any mistakes from our side and when a customer service representative is being asked about any failures they ask “how are we to know what’s going on?”
Their internet is good enough, speed and reach wise but it’s just not worth it. For all the hassle you get more hassle. Main issue is the customer service. Clearly a company that’s only looking to make a quick pound.
- Location
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- Location
- Exmouth
- Reviewing
- BT
- Date
- 2014-11-01
- Comments
-
2 months ago I've moved in, started with a normal DSL pack after a month I saw that it was very slow so I upgraded to BT Infinity 1, the speed tests continue with the same download speed and upload speed,
4 days ago, there was an planned outage in my area to "upgrade" the speed of my connection, so I've called BT since I had no internet since the morning, they said there was a planned outage until the next morning, 2 days passed and still no internet, called BT there is still a planned outage going on.... next day called again, for my surprise the planned outage was over and I had no internet so after 30min they opened a case to escalate to the 2nd line team, witch called in the morning so was fast, the guy called me (today) to check if there was still no internet, which I confirmed, after 5 minutes he calls me back saying that there is a problem and they need to send an engineer, next available date 10 November, so, after 4 days with no internet because of a 'planned outage' I still have to wait more 10 days for an engineer... to come and check my house.. which was good before the planned outages, me as a new customer I'm really disappointed with this type of service, expertise and customer service, as soon as possible I will definitely change to another provider.
- Location
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- Location
- North Somerset
- Reviewing
- BT
- Date
- 2015-10-02
- Location
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- Location
- Ossett
- Reviewing
- BT
- Date
- 2009-08-02
- Comments
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Speed varies by 100% and is low in the late evenings i.e. midnight. The service is expensive and does not offer any significant advantage. Reporting faults can be a long drawn out process often with language difficulties. Especially annoying if you report the same fault several times and know the solution i.e. a reset of the board in the exchange which appears to have a software fault on it causing a lockup. If you want to stay with them and reduce your costs ask for a MAC code. When I did they discounted by 60% provided I signed up for 12 months. I still went ahead and signed up with Sky. Lets see how that goes!!
- Location
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- Location
- Southend on sea
- Reviewing
- BT
- Date
- 2023-07-28
- Comments
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Awful I wouldn’t recommend BT to anybody
- Location
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- Location
- Leeds, UK
- Reviewing
- BT
- Date
- 2014-07-19
- Comments
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The worst customer service of any provider I have ever used. They are flat out liars and will tell you one thing, and then change their minds. A word of advice for any poor soul stuck with this terrible company, get everything they tell you in writing.
- Location
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- Location
- Stockport
- Reviewing
- BT
- Date
- 2017-02-06
- Comments
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AVOID AVOID AVOID, if you value your sanity.
Massively unhappy with the service promissed one thing that i can online game without issue....im on the top infinity package and still can not even get a full game.....its a joke!
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2020-05-19
- Comments
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It is unbelievably slow, inconsistent and if you don't reset the router every 12 hours it doesn't work at all I have never been able to play my games without experiencing lag. Customer service is very poor sending you to someone who tells you to do what you've already tried and know doesn't work. Fix your connection problems,it isn't difficult
- Location
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- Location
- Lincolnshire
- Reviewing
- BT
- Date
- 2016-06-22
- Comments
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What a joke BT is. Broadband line regular drops the connection. Down speed in between 1 and 2 Mbps and upload today is .24! service from the helpline is a nonsense. They have no understanding about broadband not about BT equipment - they just tick boxes and read from the script. AVOID BT.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-12-01
- Comments
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Slowest internet around and if you are old they will take advantage knowing u prob know nothing about it all
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2019-12-19
- Comments
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Appalling lack of clarity when getting broadband installed. I ended up taking days off work to wait at home for engineers that never turned up.
Please I urge anyone reading this to never get BT internet
- Location
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- Location
- Omagh
- Reviewing
- BT
- Date
- 2019-08-22
- Comments
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Why is it BT continually get it wrong. Very simple these shysters increased the price of my BT without my knowledge or consent. Spoke to them and they hung up. Spoke to them and they said we sent an email (didn't get as it was in spam) said your in contract and that's it. How do these lick spittles ever expect to keep me as a customer when they literally robbed me.
- Location
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- Location
- Somerset
- Reviewing
- BT
- Date
- 2015-02-04
- Comments
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have tried for over a month to move from Sky broadband to BT infinity 2 (due to their monopoly with fibre) and it has been a nightmare! first my address couldn't be found on their database, appointment booked only for engineer visit to be canceled 2 days before, tried calling to fix this and passed around the globe from one call centre to another with no one having a clue what the problem is. have spent well over 5 hours on the phone trying to resolve this but with no luck. The managing director of sales (libby Barr) should be sacked
- Location
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- Location
- N.Ireland
- Reviewing
- BT
- Date
- 2022-10-11
- Comments
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Terrible internet. Would rather throw money into the toilet than give them anymore. I want to know in what world is their Fibre any good, it’s worse than dial up for Christ sakes - atleast the only time I was disconnecting was due to someone answering the phone now it’s multiple times a day.
- Location
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- Location
- coventry
- Reviewing
- BT
- Date
- 2015-07-08
- Comments
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Broadband connectivity is weak - drops out much over 10m line of sight.
The most dreadful customer service ever experienced. Only deal with BT if you're prepared to gamble on not having an issue to resolve. Be warned.
- Location
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- Location
- Brstl
- Reviewing
- BT
- Date
- 2014-12-19
- Comments
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Been with BT for 5 years was originally really very good - new home hub with top speed BT infinity package arrived 1 year ago & problems began - rarely reached anywhere near speeds advertised as was totally unreliable, dropping out daily in a major city which is astonishing. Never seem to accept they may have a hardware issue with there router - even though I'm stood next to it and cannot get online.
So were quietly leaving & happy to pay £30 cancellation fee to try out Virgin Media.
- Location
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- Location
- Gloucester
- Reviewing
- BT
- Date
- 2015-06-14
- Comments
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Home hub 5 issues for 5 months now. No usable wifi. BT service apalling, In over 20 phones calls not once have I spoken to UK call centre despite asking in every call to speak with a UK manager. Have been lied to multiple times.
- Location
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- Location
- Albrighton
- Reviewing
- BT
- Date
- 2019-10-12
- Comments
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very poor broadband speed
had some work done 2 months ago. But says it is not connected every time we contact BT
This service is very poor
We need an explanation for this delay
- Location
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- Location
- Bedford
- Reviewing
- BT
- Date
- 2011-04-05
- Comments
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Good service from BT but cabling needs upgrading and therefore very slow broadband in the area
- Location
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- Location
- Dronfield
- Reviewing
- BT
- Date
- 2022-01-15
- Comments
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After a very long time on line !!!- spoke with 3 Operators? Yes 3 - Spoke with all of them - the last one appeared to be reading off a screen - and - was constantly being annoyed by some kind of "team Leader". Still have the same problem - caused by BT. Let us see them attempt to Dump this complaint.
- Location
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- Location
- Cornwall
- Reviewing
- BT
- Date
- 2022-02-27
- Comments
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Beyond abysmal. No service for 4.5 (no broadband, landline or mobile) and what's more no compensation (because it wasn't reported within 2 days of fault occurring. They won't accept that I wasn't able to report fault until the service resumed 4.5 days later. They are rude, intransigent, overpriced and way too smug - they simply don't care about normal residential users.
- Location
-
- Location
- Fulham
- Reviewing
- BT
- Date
- 2015-08-17
- Comments
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We are stuck with BT although we are unable to get the TV channels that were promised to us. Their TV department is completely unhelpful. TV customer service representatives are difficult to understand, offer assistance that makes no sense and don't appear to really listen to what your situation is. We've had numerous repairmen out to the flat and they can't resolve the problem. BT says its not their fault so we are stuck paying for channels we can't get. Don't' sign up until you know for sure you are able to get the service or you'll be stuck like me.
- Location
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- Location
- Chelmsford
- Reviewing
- BT
- Date
- 2015-04-17
- Comments
-
Hopeless, charge the earth after promising the universe. I give up. We live 5 mile from Chelmsford where Marconi did magnificent things with radio but we can't get 1 meg from this crap company BT. But they get our money no probs. do not use BT at any cost. Rip off, rip Bt.
- Location
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- Location
- Swindon
- Reviewing
- BT
- Date
- 2017-12-09
- Comments
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shame there's not a zero as that's all there worth, disgraceful service, if you want to be online don't choose bt.
They charge top prices for rubbish service, and if you do get recommended to have engineer out to check equipment watch they don't charge you £300 call out fee.
- Location
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- Location
- East wellow
- Reviewing
- BT
- Date
- 2009-11-26
- Comments
-
Despite all the adverse criticisms sites like yours like to promulgate, I have found BT very responsive to requests for help with problems and overall to provide a quite acceptable service
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.