Bigblu Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for bigblu.

Recent Customer Ratings for bigblu

  • Satisfaction
    2.6 stars
  • Customer Service
    2.8 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 100 customer ratings since 2015-05-17 (Show all time ratings)

Find alternatives to bigblu   Compare broadband in your area

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

9 Customer Reviews for bigblu

Reviewer Location Reviewing Date Ratings
Broadband service has worked well for the past two years but fibre has now come to my village in rural France so I want to cancel my contract given that its fixed-term has expired. So far I've been on hold waiting for an operator on their 01869 number for 15 minutes now - really not good enough.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
France bigblu  
If I could give this company zero stars, I would. We've had to pay nearly £700 to get it installed and it's never worked since its been installed. We've spent hours on the phone to Europasat to get them to reset it. We're so fed up, we've been trying to cancel our service for over two months and despite written notification, we are STILL being billed for a non-existent service. We'd have been better off (and with less damage to the exterior of our house) if we'd posted money down the drain.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury bigblu  
If I could give this company zero stars, I would. We've had to pay nearly £700 to get it installed and it's never worked since its been installed. We've spent hours on the phone to Europasat to get them to reset it. We're so fed up, we've been trying to cancel our service for over two months and despite written notification, we are STILL being billed for a non-existent service. We'd have been better off (and with less damage to the exterior of our house) if we'd posted money down the drain.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aylesbury bigblu  
DO NOT USE THIS COMPANY!!!!! We have had months and months of sheer hell. Service never worked, finally after months of chasing we got refunded. Now they wont release the confirmation that the government grant we used to enable us to get rural broadband, has been repaid. Without this we are held hostage to them as we cannot get broadband with anyone else. They are keeping this grant money illegally. PLEASE PLEASE PLEASE do not use them, I do not want anyone else to have to endure the stress we have had with this company.
North Yorks bigblu  
Absolutely scandalous company! DO NOT USE this company. Failures on every level. Service did not work, de-installed within days due to them confirming the speed would never be sufficient to even read the newspaper online. Promised refunds, got partial one, other one is on its way blah blah blah, months of chasing, still nothing. Nightmare to contact at every stage, incredibly stressful company to deal with and told us so many lies. Truth is that this service is too far still in its infancy to provide the broadband speeds it promises, now since informed that many broadband companies will not enter this area of the market yet due to it being in its infancy and not currently fit for purpose. I would hate anyone else to have to experience what we have gone through.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Yorks bigblu  
Absolute rubbish in every respect. Bought a dish and signed up to a "pay as you go" service for our holiday home. The actual internet is painfully slow (like the old days of dial up) but what is more frustrating is the fact that you have to buy packages of data for 7 euros which last a few hours with very light use (few emails and social networking notifications). Then you have to log on using a phone network to reload (which defeats the purpose!) but they don't apply the top up until they feel like it, which can take up to 24 hours Monday to Friday or not at all at weekends or Bank Holidays. Sometimes the top up just never materialises but when you call them they claim you must have left a device on which has used up the data in the background (I am not that dim, nor is it possible for a device to do that in seconds!) DO NOT WASTE YOUR TIME OR MONEY WITH THIS SERVICE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
France bigblu  
Terrible billing system, don't take payment for months and then all at once. Complained about this last year and was promised it was sorted. Received two invoices today to be paid 6th and 7th Feb. When we checked, no payments taken since November.
Uig bigblu  
Totally crap network, completely over sold, awful people. I was a re seller and ALL my customers, good people were totally ****** off by this cowboy company. SES just the same. Why can't we have GOOD SAT internet in the UK???
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London bigblu  
Had it installed just over 8 weeks ago have only managed 2 skype a. udio call with it just done speedtest on Tariam recomended site and tonight download speed is 90kb/sec Tariam have been no help despite emails and phone calls to them .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Silloth bigblu  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

bigblu are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and bigblu.

Broadband.co.uk